Cash and All Major Credit Cards
Must have photo ID & credit card used to purchase tickets when picking up will call tickets
1-702-777-2782 or toll free at 1-855-234-7469
Accessible ramps to orchestra & mezzanine sections; Elevator service to balcony
Cash and All Major Credit Cards
MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS
(702) 733-3111 1-866-574-3851 - Group Sales (10+)
Box office hours: 11:00AM- 10:30PM Group sales hours: M-F 9:00am – 5:00pm
To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives.
Course Description:
Lean IT Foundation helps IT organizations to ensure that they provide their customers with the Best possible services. Through understanding customer value, the Processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other Best Practice methods (such as ITIL®, PRINCE2® and P3O®).
This Course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification. This certification is mandatory for the other certifications.
The primary purpose of the Course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the Learning outcomes of the Lean IT Foundation and describes the Requirements a candidate is expected to meet to demonstrate that these Learning outcomes have been achieved.
Course Topics:
Module1: Introduction
● Lean Principles: how these are related to one another.
● Waste: ability to identify types of waste within an IT organization or Process (TIMWOOD with Talent)
● The cost of poor quality and reasons for using Lean Principles to improve performance
● Types of activities: ability to define what IT activities fall into which category
● PDCA: ability to describe how the PDCA cycle works on the most basic level
● Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other methods. The connection of Lean IT with IT service Management is specifically investigated.
Module2: The Customer
● Types of customer value and the factors that influence customer value
● The link between the Voice of the Customer and Critical to Quality
● How to construct a Critical to Quality tree
Module3: The Process
● Relationship of Process (Value stream) with the other Lean Principles
● The difference between Push and Pull systems
● The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
● Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste
● Explain the SIPOC and VSM using IT examples e.g. SIPOC: Software development, VSM: High level Change Process (other examples are permitted)
Module4: Performance
● Relationship of performance with the PDCA cycle
● The key aspects of a KPI
● Why time is the most important production factor within IT
● The relationship of PCE with VSM
● The role of skills and knowledge in ensuring performance
Module5: Organization
● Why organizations need to be customer oriented
● What the goal is of a performance dialogue
● The use of each of the visual Management boards – day board, week board and Kaizen/improvement board
Module6: Kaizen
● Which tools from the other dimensions are used in which phase of the DMAIC cycle
● Prioritization of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen
Module7: Behavior & Attitude
● The difference between behavior and attitude
● The difference between traditional Management and Lean Management
● The behavior and attitude required for successful use of Lean
● Behavior and Attitude in relation to expectations surrounding a change in way of working
Learning Goals:
● The Principles underlying the Lean philosophy
● The importance of understanding and delivering customer value
● The way Lean looks at Processes and the waste within them
● How to measure performance and the key determinants of performance
● What the organizational Requirements are when implementing Lean, including the use of visual Management tools
● Which behaviour and attitude is necessary for Lean to be successful within an IT organization
● The DMAIC problem-solving model
● How these Lean Principles can be applied within an IT organization
Course Agenda:
Day 1
● Introduction of Lean
● The Customer
● The Process
● Performance
Day 2
● The Lean Organization
● Behavior and Attitude
● Problem Solving
● Wrap-up and Mock Exam
● Exam
Who can Attend?
Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification. IT professionals who are participating in or involved with lean projects.
You can use our proud partner’s Chase Cards for payment at the Box Office. We also accept, Cash, MasterCard, Visa, American Express, Discover
Will Call tickets may be picked-up at the Chase Center box office with a valid government issued photo I.D. that matches the name on the order, the credit card used to make the purchase, and the confirmation number given at the time of purchase are provided. VIP PACKAGES are subject to the package providers rules for pick up. For the box office to release tickets not in your name you need to submit a written letter of authorization along with a copy of the driver’s license of the party whose name is on the account.
For Golden State Warriors: Ticket Sales: 1-888-GSW-HOOP (option 1) Group Sales: 1-888-GSW-HOOP (option 2) Account Service: 1-888-GSW-HOOP (option 3) Grandview Suites 1-888-GSW-HOOP (option 4) Administration: (510) 986-2200
Monday-Friday: 10AM - 4PM // Weekends: Only on event days pending door times.
Accessible seating is available online through Ticketmaster.com, by calling Ticketmaster phone agents or coming to the Chase Center Box Office. Interpreters are available by request and are dependent upon availability. Please call the Chase Center for further information. Interpreters need to be reserved a minimum of 10 days in advance of the show. Service dogs are allowed at the Chase Center.
Box Office accepts Visa, cash and money order. Visa is a proud sponsor of the NFL and the Cleveland Browns, and is the only card now accepted by the Browns.
Available for pickup after 9:00am on gameday at the ticket office will call windows located on the South side of the Stadium. Customer must present actual credit card, confirmation number, and photo ID.
(888) 891-1999 (toll free)(440) 891-5050
Mon-Fri: 9:00am - 5:00pm Opens 9:00am on game day
WHEELCHAIR ACCESS: Available through TM HEARING IMPAIRED: Assistive listening devices are available at any Guest Services booth located on all levels of the Stadium. A valid drivers license and/or major credit card will need to be utilized as a deposit for the equipment. ELEVATOR ACCESS: Elevator service is provided for our guests who require use of an elevator to access their seating area.
Visa, MC, Discover, American Express and Cash
Open 2 hours prior to the event. Must present a photo ID, the confirmation number, or the credit card used to place the order.
Ticket Office Info-line: (260) 483-1111 Ticket Charge-By-Phone Number: (800) 745-3000
Summer Ticket Office Hours: Monday-Friday 10:00am - 5:00pm Saturday: Closed* Sunday: Closed* *Open Saturday & Sunday for any ticketed events.
Accessible seating is available at all points of purchase. Seating is reserved for sight/hearing impaired patrons and special amenities are available, i.e. Hearing Devices and Sign Language interpreters. Please contact the Memorial Coliseum Box Office at 260-483-1111 if you should need special amenities. You may also contact the venue's TTY machine at 260-480-2108.
The water of the Canali slowly flows, a gondola carries two Maschere in the quiet of the nightfall...
Open the Porta di Ferro of Palazzo Contarini and plunge yourself in the explosion of colors and lights of the Venice Carnival. In a magic atmosphere, The Ball of Dream will enchant you. Live your dream with me, wrap yourself in the most precious fabric of my costumes and become whoever you want to be! That's what dreams are for.