Visa, Mastercard, and American Express. No Cash
Will Call is not currently available as a delivery option. The Stadium Box Office will be open on day of game(s) to help with Mobile Ticket troubleshooting. Location: Right Field and Main Box Offices Windows Open: Spring Training: 2 hours before game. Tampa Tarpons: 1 hour before game.
(813) 879-2244
Right Field and Main Offices will only open on day of Game. Any advance sales must be made online or by contacting the Steinbrenner Field Ticket Office via phone. Hours to reach a Box Office Representative by phone are Mon-Fri 9:30am-5:30pm
This is an accessible venue.
The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash.
Box Office Phone Number: (313) 471-7929
The Xfinity Box Office at Little Caesars Arena is open Monday thru Friday, from 11:00am to 5:30pm, and also on Event Days from 11:00am until Intermission.
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash.
Box Office Phone Number: (313) 471-7929
The box office is currently closed due to Covid-19 restrictions. Anticipated date for re-opening is on or before June 1, 2021. The box office will be open on event days from 11:00am until 30 minutes after scheduled show time.
Course Description:
The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business.
The HDI Technical Support Professional training focuses on customer service and service Management Best Practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge Management, problem Management, improving teamwork, and stress Management.
Course Topics:
Introduction
Role of the Technical Support Professional
● The Support Organization’s Role in the Business
● The Role of the Technical Support Professional
● The Value of the Technical Support Professional
Strategic Framework
● Strategic Perspective
● The Service Catalog
● Service Level Management
● Standard Operating Procedures
● Business Alignment
Support Center Processes and Operations
● Best Practices
● Information Technology Information Library
● Service Operation Functions
● Service Operation Processes
● Service Design Processes
● Service Design Processes
● Service Transition Processes
Continual Service Improvement
● Continual Service Improvement
● Quality Assurance
● Metrics
● Performance Reporting
Support Delivery Methods & Technology
● Support Center Infrastructure
● Support Delivery Methods
● Cloud Services
● Remote Management
● Service Management Systems
Communication Skills
● Communicating with Stakeholders
● Communication Barriers
● Communication Filters
● Communication Enablers
● Global Communication
● Vocal Elements
● Body Language
● Active Listening
Customer Management Skills
● Your Customer’s Psychological Needs
● Empathy
● Emotional Intelligence
● Handling Conflicts
● Customer Competency Levels
Problem Solving & Troubleshooting Skills
● Your Problem Solving Approach
● The Incident Management Process
● Problem Investigation and Diagnosis
● Root Cause Analysis
● Effective Documentation
Teamwork Time Management, & Stress Management
● Teamwork
● Time Management Skills
● Stress Management Skills
Learning Goals:
● Customer service Best Practices
● Communications skills
● Service Management Best Practices and terms
● Importance of being responsive to incident escalation and the need to log information properly
● Purpose and value of quality assurance monitoring
● Metrics used to monitor individual and team performance and to determine key success factors
● Knowledge Management Best Practices
● How to improve problem solving and problem Management
● How to improve teamwork and relationships
Course Agenda:
Day 1
● Support Center Overview
● Strategic Framework
● Support Center Processes and Operations
● Continual Service Improvement (CSI)
● Support Delivery Methods & Technology
Day 2
● Communication Skills
● Customer Management Skills
● Problem Solving & Troubleshooting Skills
● Teamwork, Time Management, & Stress Management
Who can Attend?
Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams.
This event will take place at the Church Health Center - 1350 Concourse Ave Ste 142, Memphis, TN 38104. The shifts will be 10am to 1pm and 1pm to 4pm on Tuesdays, Wednesdays, Thursdays, and Fridays. Volunteers will assist with the screening process for Covid19. This is an opportunity for students to volunteer and earn underserved hours. If you have any questions, email twisdom@uthsc.edu or mwrigh71@uthsc.edu. ***DISCLAIMER: DO NOT SIGN-UP FOR AN EVENT IF YOU ARE SUPPOSED TO BE IN CLASS! BEING LATE TO CLASS OR MISSING CLASS DUE TO A SERVICE EVENT IS NOT ACCEPTABLE AND WILL NOT BE EXCUSED. Supervisor 10am-1pm - $0.00 Volunteer 10am-1pm - $0.00
VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & CASH
The Coyotes Pick-up Window is located outside the Northeast corner of the Arena near Gate 5. Guests picking up will call tickets must present valid photo ID and credit card used for purchase, if applicable, that matches tickets to be picked up. ALTERNATE PICK-UP: If another person, other than the person ordering & paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at 800-745-3000, ask for customer service, verify account information and request alternate pick-up.
Please call TICKETMASTER for event and ticketing information - 1-800-745-3000 For Additional information call Gila River Arena Box Office - 623-772-3800. WEBPAGE: www.gilariverarena.com
Located outside on the Northeast corner of the Arena. Monday – Friday: 10:00AM – 6:00PM Saturday: 10:00AM – 4:00PM during hockey season and on-sale days. Sunday: Closed except on event days. Box Office hours may be extended for on-sales or on event days.
Arizona Coyotes: To purchase accessible seats for Arizona Coyotes, subject to availability, please call the Arizona Coyotes Ticket Office at 480-563-PUCK (7825) or visit the Gila River Arena Box Office. Arena Concerts and other Events: To purchase accessible seats for a concert or other event, subject to availability, please call Ticketmaster at 1-800-745-3000 for phone purchase or www.ticketmaster.com for on-line purchase, or visit the Gila River Arena Box Office. ACCESSIBLE SERVICES: Requests for Sign Language Interpreters should be made at least 72 hours in advance of the event. Call Guest Services at 623-772-3240 for these arrangements. Assistive Listening Devices are available from the Gate 5 Guest Services Booth. Parking Lot G located on the east side of the Arena is available for disabled guests with state issued license plates or placards. Parking Attendants will direct guests to the disabled parking area. All restrooms and concession stands are accessible. Gila River Arena welcomes service animals utilized by guests with disabilities.
We are excited to offer the NFPA, Certified fire protection specialist ( CFPS ) exam preparation course in Dubai.
CFPS® certification holders attain the knowledge and proficiency required to ensure the highest level of fire protection for organization and facility. Certified Fire Protection Specialist is an internationally recognized credential commitment to fire protection, and distinguishes you as someone who is willing to invest the time and effort to enhance your career. Certificate holders come from a wide variety of disciplines including the fire service, insurance, design, manufacturing, consulting, and asset, property, and facilities management fields.
Its a 40 hours intense exam preparation course schduled on 31st March 2017 to 28th April 2017, scheduled as per the convinieice of people who are at work, session will be conducted only on Fridays , 8 hours each fridays.
Cash, Visa, MasterCard, Discover, American Express
Tickets held at will call can be picked up on the day of the performance usually beginning 2 hours prior to showtime. The customer must present a valid form of identification, the actual credit card, and the confirmation number.
Tacoma Dome Administration Office: (253) 272-3663
Temporary Hours of Operation Monday - Friday: 10am - 5pm Sunday & Saturday - Closed
Accessible seating is located in sections Floor, 101-108, 114-121 & 211. Click on the "ADA" symbol to help process your order.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Cash, Visa, MC, AMEX and Discover.
Avoid will call lines. Download the Utah Jazz + Vivint Arena app to easily purchase, transfer & sell tickets. Located at Main Ticket Office Will Call generally opens 2 hours prior to event time. Doors open for most events 1 1/2 hours prior.
Vivint Smart Home Arena (801) 325-2000 Utah Jazz (801) 325-2500
Open from 9:00am-5:30pm, Monday-Friday. Open Saturday and Sunday for scheduled events and on sales. Located on Northeast side of Arena (plaza level).