Visa, MasterCard, Discover, American Express
Will Call is located at the Ticketmaster Box Office on the North Side of the Arena located between Gates 3 & 4. Valid ID required to pick up Will Call Tickets
Miami HEAT & Arena Event Sales Information: • Miami HEAT Season Tickets & Partial Plans (786) 777 HOOP • Miami HEAT Group Tickets (786) 777 DUNK • Miami HEAT Premium Seats (Courtside/Flagship/Suites/Loges) (786) 777 4320 • Arena Event Suite Sales (786) 777 1000 • Group Ticket & Fundraising Opportunities for Arena Family Shows (786) 777 4FUN (4386)
Kaseya Center will only be open on event days. Arena Box Office Information (786) 777-1250
This is an accessible venue.
412-642-1800
During the Pittsburgh Penguins hockey season, the DICK'S Sporting Goods Box Office at PPG Paints Arena will be open: Monday – Friday, 10:00 AM – 5:00 PM and Saturday, 10:00 AM – 2:00 PM. Sundays that are event days will vary based on the event time but opening hours will always be 10:00 AM with the Box Office remaining open up through the start of the event.
About the Course
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organization.
The ITIL 4 Foundation course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
What will you Learn?
At the end of this course, attendees will have an understanding of the following:
Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
The seven guiding principles of ITIL 4
ITIL service value system
The four dimensions of service management
The ITIL practices, with a focus on 18 of these, of which 7 will be covered in detail
Course Delivery Options:
Classroom based Training or Live Virutal Training
Target Audience
This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.
Course Materials:
Accredited Study guides, sample questions
Course Duration
Two or three days
Course Agenda in Detail
Key Concepts of Service Management
Service Utility Warranty Customer User
Service management Sponsor
Key Concepts of Value Creation
Cost Value
Organization Outcome Output
Risk
Utility and Warranty
Key Concepts of Service Relationships
Service offering
Service relationship management Service provision
Service consumption
Seven Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and
Practical Optimize and Automate
Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
Components of the ITIL Service Value System
Plan
Improve
Engage
Design & Transition
Obtain/Build
Deliver and Support
ITIL Practices
General Management Practices
Service Management Practices
Technical Management Practices
How Key ITIL Practices Fit within the Service Value Chain
Continual Improvement
Change Control
Incident Management
Problem Management
Service Request Management
Service Desk
Service Level Management
Cash, VISA, MC, AMX, DSC 24 hours in advance from day of show.Cash only day of show.
Customers may pick up their tickets at any window on day of show.
(915) 533-9899
Monday – Friday 10am – 6pm Saturday 10am – 3pm
GENERAL EVENTS: Cash, Visa, MC, Amex and Discover - UNIVERSOUL CIRCUS: Cash only - HURRICANE FOOTBALL at UM Box Office: Cash, Visa, MC, AMEX ($1 service charge on all tickets)
GENERAL EVENTS Location : Gate G Hours : 10am Miami Hurricanes Football : Gate F at the Stadium, 4 hours prior to Kickoff
(888) FINS-TIX for Miami Dolphins and General Events 1-800-GO-CANES for University of Miami Football 305-341-4701 for the Capital One Orange Bowl For Universoul Circus information 1-800-316-7439
GENERAL EVENTS Mon-Fri 8:30am-6:00pm Sat 10:00am-4:00pm University of Miami Football: 8:30am-5:00pm, Monday-Friday at Hurricane Ticket Office located at the BankUnited Center on UM Campus
This is an accessible venue.
The city’s first gastronomical tapas tour, The Barcelona Taste is about food. And lots of it! On this 3 hour food tour we stop in 3 small food establishments in the Gothic neighborhood of Barcelona. Our venues range from high-quality specialty shops to home-style tapas restaurants, each one with its own scrumptious specialties for you to taste. A knowledgeable and very friendly guide will safely lead you through this labyrinth of a neighborhood, all the while sharing stories about Barcelona life, food, and history. You will enjoy all the cuisine, and, due to the small size of the group, you will also enjoy a more personal, relaxed experience.
Full refunds are available up to 48 hours prior to the start of the tour. We are unable to refund bookings made fewer than 48 hours before a tour begins.
Cash, Visa, MasterCard, American Express, Discover
Will Call tickets can be picked up anytime the Box Office is open, thru event start time. Customers must present the actual credit card used to place the order and a valid photo ID.
General Information... 202-628-3200 Accessible Seating Only.. 202-661-5065
Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays *Hours subject to change
To better accommodate your needs, Capital One Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Capital One Arena representative for further help with your ticket purchase.* Advance ticket purchase may be required. * Box office information is subject to change.
Visa, MasterCard, American Express, Discover
Located at the South Box Office and opens 2 hours prior to event and will remain open until 1 hour after each event starts. Customer must present credit card used for the purchase, photo I.D, and Ticketmaster account confirmation number.
Main Number : 954-835-8000 Panthers Groups, Suites and Ticket Packages : 954-835-7825 Concert and Event Tickets: 954-835-7469 For the Metro by T-Mobile Orange Bowl Basketball Classic call 305-341-4701
The Box Office is currently closed until further notice. Please check social media for updates. Mon - Fri: 9:00am - 5:00pm Sat - Sun: CLOSED, except when an event is taking place on that day. Event day hours (Sat - Sun):12noon to 1 hour after event starts.
The center is an accessible venue.