ITIL4 Foundation training with Exam

• Dubai United Arab Emirates
• Start: Jul 19 2022 00:00
• Finish: Dec 01 2024 00:00
• Time zone: Asia/Dubai

About the Course
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organization.
The ITIL 4 Foundation course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
 
What  will you Learn?
 
At the end of this course, attendees will have an understanding of the following:
Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
The seven guiding principles of ITIL 4
ITIL service value system
The four dimensions of service management
The ITIL practices, with a focus on 18 of these, of which 7 will be covered in detail
 
Course Delivery Options:
 Classroom based Training or Live Virutal Training
Target Audience
This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.
Course Materials:
 Accredited Study guides, sample questions
Course Duration
Two or three days
Course Agenda in Detail
Key Concepts of Service Management
Service Utility Warranty Customer User
Service management Sponsor
Key Concepts of Value Creation
Cost Value
Organization Outcome Output
Risk
Utility and Warranty
Key Concepts of Service Relationships
Service offering
Service relationship management Service provision
Service consumption
Seven Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and
Practical Optimize and Automate
Four Dimensions of Service Management
Organizations and People
Information and Technology
 Partners and Suppliers
Value Streams and Processes
Components of the ITIL Service Value System
Plan
Improve
Engage
Design & Transition
Obtain/Build
Deliver and Support
ITIL Practices
General Management Practices
Service Management Practices
Technical Management Practices
How Key ITIL Practices Fit within the Service Value Chain
Continual Improvement
Change Control
Incident Management
 Problem Management
Service Request Management
Service Desk
Service Level Management