The International Research Conference Aims and Objectives
The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations. With its high quality, it provides an exceptional value for students, academics and industry researchers.
ICA 2020: 14. International Conference on Accounting aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Accounting. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Accounting
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Cash and All Major Credit Cards
MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS
(702) 733-3111 1-866-574-3851 - Group Sales (10+)
Box office hours: 11:00AM- 10:30PM Group sales hours: M-F 9:00am – 5:00pm
To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives.
Cash, MasterCard, Visa, Discover and American Express.
Tickets held at will call can be picked up on the day of the performance at the box office beginning 2 hours prior to the event. The customer must present valid form of picture identification and the credit card used for purchase.
Box Office: (503) 797-9619 Group Sales: (503) 963-4400
Monday - Friday: 10am - 5pm Saturday and Sunday hours vary.
Accessible enhancements active.
Course Description:
Support center team leads serve as the communication link between the team and the manager as well as the first point of internal escalation for the customer. HDI Support Center Team Lead (HDI-SCTL) training ensures that participants learn how to deliver exceptional customer support, promote Process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This Course is designed for support professionals who need to develop fundamental Management and leadership skills.
Course Topics:
Unit 1 : Support Center Overview
● The Evolution of the Support Center
● The Role of the Support Center
Unit 2 : Role of the Support Center Team Lead
● The Role of the Support Center Team Lead
● Effective leadership
● Emotional Intelligence
● Managing Relationships
Unit 3 : Business planning and Strategy
● Strategic Perspective
● Building a Service and Support Strategy
● Service Level Management
● Standard Operating Procedures
● Business Alignment
Unit 4 : Support Center Processes
● Best Practices for Support
● Service Operation
● Additional Processes
● Knowledge Management
Unit 5 : Support Delivery Methods & Technology
● Support Center Infrastructure
● Support Tools & Communication Channels
● Service Delivery Methods
● Cloud Services
● Service Management Systems
Unit 6 : Workforce Management & Training
● Workforce Management
● Sourcing and Recruitment
● Training
Unit 7 : Communication & Coaching
● Communication Skills
● Global Awareness
● Managing Conflict
● Coaching
Unit 8 : Teamwork, Motivation, & Retention
● Teamwork
● Motivation, Rewards, and Recognition
● Performance Management
● Retention
Unit 9 : Metrics and Quality Assurance
● Metrics
● Quality Assurance
● Using Surveys
● Performance Reporting
● Promoting the Support Center
Learning Goals:
● Essential team lead Management and leadership skills.
● The importance of service level agreements, and operating level agreements.
● The ITIL Processes of incident, problem, change, release, asset, and configuration Management
● An overview of security Management and knowledge Management.
● Strategies for managing conflict.
● The essentials of people Management: hiring, scheduling, evaluating, and retaining employees
● An eight-step method for effective coaching.
● Proven team-building and motivational techniques.
● Essential performance metrics and key performance indicators.
Course Agenda:
Day 1
● Support Center Overview
● Role of the Support Center Team Lead
● Business planning and Strategy
● Support Center Processes
● Support Delivery Methods & Technology
Day 2
● Workforce Management & Training
● Communication & Coaching
● Teamwork, Motivation, & Retention
● Metrics and Quality Assurance
Who can Attend?
● Technical support professionals who must understand support center Processes and Best Practices and master important daily functions like quality assurance monitoring, coaching, and escalation.
● Individuals who are preparing for the HDI Support Center Team Lead certification exam.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Training ISO 9001:2015
Seperti halnya semua sistem manajemen, secara periodik ISO 9001 harus melalui proses review yang komprehensif. Sehingga dalam perjalanannya, Sistem Manajemen Mutu berdasarkan ISO 9001 telah mengalami 3 kali revisi, yaitu di tahun 1994, 2000, dan 2008. Saat ini, standard ISO 9001 terbaru versi 2015 telah terbit pada bulan September 2015.
Training ISO 9001:2015 ini akan mengarahkan dan memberi kepahaman kepada peserta dalam menyiapkan dan menyusun dokumentasi yang teruji sebagai dasar penerapan dan evaluasi, serta strategi penerapan Sistem Manajemen Mutu ISO 9001:2015 bagi perusahaan yang berkomitmen menghasilkan produk dan layanan bermutu serta kinerja yang tinggi.
GARIS BESAR TRAINING ISO 9001:2015 UNDERSTANDING & IMPLEMENTING ISO 9001:2015
Pengenalan Sistem Manajemen Mutu
Perbedaan prinsip Sistem Manajemen Mutu ISO 9001:2008 dengan ISO 9001:2015
Perubahan mendasar Sistem Manajemen Mutu ISO 9001:2015
Transisi implementasi dan langkah – langkah dalam menerapkan ISO 9001:2015
MANFAAT TRAINING ISO 9001:2015
Mampu mengidentifikasi persyaratan ISO 9001:2015 dan perbedaan ISO 9001 versi 2008 dan ISO 9001 versi 2015
Memahami apa yang harus direvisi dalam Sistem Manajemen Mutu yang sudah diterapkan sekarang untuk memenuhi persyaratan ISO 9001:2015
Memahami perubahan utama iso 9001:2015
Mampu merumuskan action plan untuk penerapan ISO 9001:2015
Mampu melakukan persiapan resertifikasi ISO 9001:2015
SIAPA YANG PERLU MENGHADIRI PELATIHAN ISO 9001:2015 INI ?
Manajer OperasiManagement Representative dan tim ISOOrganisasi yang sudah menerapkan ISO 9001:2008 / ISO 9001:2015Tim Internal Auditor ISOSiapa saja yang memiliki minat dalam implementasi perubahan ISO 9001:2015
JADWAL TRAINING ISO Tahun 2019
Jakarta, 3 - 4 Januari 2019
Jakarta, 14 – 15 Februari 2019
Jakarta, 11 - 12 Maret 2019
Jakarta, 4 – 5 April 2019
Jakarta, 2 - 3 Mei 2019
Jakarta, 4 – 5 Juli 2019
Jakarta, 1 - 2 Agustus 2019
Jakarta, 4 – 5 September 2019
Jakarta, 1 - 2 Oktober 2019
Jakarta, 6 – 7 November 2019
Jakarta, 3 – 4 Desember 2019
Investasi TrainingRp 2.499.000
Lokasi PelatihanHotel Bintang 4 di jakarta
Jika bapak/ibu tertarik untuk megadakan In House Training ISO 9001:2015, silahkan menghubungi Kami untuk mendapatkan informasi lengkap mengenai Training ISO 9001:2015:
INFORMASI & REGISTRASI
KUALITA SINERGI
Mobile Phone : 0812.2473.3304 (WA/SMS/TLP)
Email : info@kualitasinergi.com
Website : www.kualitasinergi.com
Visa, Mastercard, Discover and American Express
Located at the Box Office. Tickets can be picked up during regular box office hours, after they have been verified by Ticketmaster. PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER.
843-679-4525
The physical box office will only be open on Ticketed Event days & Public On-Sale days but will be closed at other times. Hours will vary on Event days. Box office hours are subject to change without notice.
Disabled and Accessible Seating is available on our concourse level based on availability, as well as companion seats. When purchasing your tickets, please make sure to mention any concerns you may have. The Florence Center will attempt to reasonably accommodate any concern regarding guests with disabilities.