PetSmart Charities’ National Adoption Days are happening now!
The foremost funder in animal welfare is hosting its final adoption event of the year and is partnering with nearly 4,000 animal welfare organizations across the U.S., Canada and Puerto Rico to help find loving homes for the millions of lost, abandoned and surrendered pets currently in the shelter system.
During the September event, over 23,000 pets found their forever homes. With your help, we can help find homes for even more!
Here’s how to participate:
Dates: Nov. 2 – 22, 2020
Locations: Nearly every PetSmart store across North America.
1. Visit petsmartcharities.org/adopt-a-pet to search adoptable shelter pets by zip code from local adoption organizations
2. Browse available pets or specify the breed, color, gender, age, etc.
3. Request more information from local adoption partners and schedule a virtual meet and greet
4. Visit your nearest PetSmart store and finalize your adoption.
Course Description:
Help desk professionals and support center analysts provide frontline support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. HDI Support Center Analyst (HDI-SCA) training focuses on help desk strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, call-handling procedures, incident Management, communication skills, and an introduction to ITIL® Processes.
Course Topics:
Module 1 : The Evolution of the Support Center
● The Evolution of the Support Center
● The Role of the Support Analyst
● The Support Center’s Role in the Business
Module 2 : Strategic Framework
● Strategic Perspective
● Service Level Agreement
● Standard Operating Procedures
● Business Alignment
Module 3 : Service Delivery Methods and Technology
● Service Delivery Methods
● Telephony Systems
● Service Management Systems
Module 4 : Support Center Processes and Operations
● Best Practices for IT Service Management
● ITIL Service Support
● Security Management
● Knowledge Management
● Quality Assurance
Module 5 : Call Handling Procedures
● Total Contact Ownership
● Procedures for Call Handling
● Service Management Systems
Module 6 : Communication Skills
● Communication Process
● Cultural Sensitivity
● Vocal Elements
● Active Listening
● Incident Documentation
● Writing Skills
Module 7 : Problem-Solving and Troubleshooting Skills
● Problem-Solving and Types of Thinking
● Questioning Skills
● Solve Incidents with IMPACT
● Additional Customer Service Skills
● Root Cause Analysis
Module 8 : Maximizing Effectiveness
● Your Customer’s Psychological Needs
● Handling Conflict
● Handling Difficult Customer Behaviors
● Stress Management
● The Power of a Service Attitude
● Managing Your Time
● Managing Your Career
Learning Goals:
● The Process of incident Management, from detection and recording to closure.
● Critical thinking skills to resolve incidents quickly and consistently.
● The importance of total contact ownership.
● An awareness of the core help desk Processes and Best Practices used in service and support centers.
● Valuable active listening skills and effective communication strategies.
● Proven techniques for improving customer interactions.
● Effective support center strategies for managing difficult customers.
Course Agenda:
Day 1
Module 1 : The Evolution of the Support Center
● The Evolution of the Support Center
● The Role of the Support Analyst
● The Support Center’s Role in the Business
Module 2 : Strategic Framework
● Strategic Perspective
● Service Level Agreement
● Standard Operating Procedures
● Business Alignment
Module 3 : Service Delivery Methods and Technology
● Service Delivery Methods
● Telephony Systems
● Service Management Systems
Module 4 : Support Center Processes
● and Operations
● Best Practices for IT Service Management
● ITIL Service Support
● Security Management
● Knowledge Management
● Quality Assurance
Day 2
Module 5 : Call Handling Procedures
● Total Contact Ownership
● Procedures for Call Handling
● Service Management Systems
Module 6 : Communication Skills
● Communication Process
● Cultural Sensitivity
● Vocal Elements
● Active Listening
● Incident Documentation
● Writing Skills
Module 7 : Problem-Solving and Troubleshooting Skills
● Problem-Solving and Types of Thinking
● Questioning Skills
● Solve Incidents with IMPACT
● Additional Customer Service Skills
● Root Cause Analysis
Module 8 : Maximizing Effectiveness
● Your Customer’s Psychological Needs
● Handling Conflict
● Handling Difficult Customer Behaviors
● Stress Management
● The Power of a Service Attitude
● Managing Your Time
● Managing Your Career
Who can Attend?
● Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction.
● Individuals who are preparing for the HDI Support Center Analyst certification exam.
The MetLife Stadium Box Office will accept cash, Visa, Mastercard, Discover, and American Express. Personal checks will not be accepted.
Ticketmaster Will Call may be picked up at any open ticket window. For all events, non-Ticketmaster will call orders may be picked up at the designated will call window. Will call tickets will be available beginning at least 2 hours prior to the scheduled start time for the event.
Box Office: 201.559.1300, tickets@metlifestadium.com - General Ticket Inquiries - ADA Ticket Inquiries Guest Services: 201.559.1515, info@metlifestadium.com
MetLife Stadium Box Office is open Monday – Friday 11am – 5pm. The Box Office is located in the West VIP lobby. Please park in Lot G, enter through MetLife Gate and into the large glass doors labeled “West VIP.”
MetLife Stadium is fully accessible including all concession stand locations, merchandise stands, ATM's and seating areas. Accessible seating for guests with special needs is available on all levels and in all price ranges. Elevators are located in the southeast (SAP), southwest (Verizon), and northwest (Pepsi) corners of the stadium. Ramps are located at the north and south entrances. Seats with removable armrests are located throughout the stadium. A limited number of wheelchairs are located at each of the entrance gates to transport guests with limited mobility to their seating area. Guests may contact the MetLife Stadium at 201-559-1515 or ADAinfo@metlifestadium.com for more information or any additional needs for non-NFL events. MetLife Stadium ADA Ticket Questions call 201-559-1300. New York Giants ADA Ticket Purchases call 201-935-8222. New York Jets ADA Ticket Purchases call 973-549-4585. For wheelchair accessible and limited mobility patrons for non-NFL events, please click on the "Request Accessible Tickets" icon on the right side of the page to be taken to a dedicated page for accessible seating purchases. Please request the total number of wheelchair plus companion seats or limited mobility plus companion seats within the same wheelchair dropdown box so you may sit together.
Visa, Mastercard, Check, Cash
Will Call and ticket windows are located on the northeast side of the stadium, adjacent to the Lambeau Field Atrium.
(920) 569-7501
Monday - Friday 9am-5pm
Accessible seating is sold out on a season ticket basis. Please check NFL Ticket Exchange for availability.
Mastercard, Visa, Discover, and American Express
Available for pick up beginning 48 hours after order is placed at the Gainbridge Fieldhouse box office. Customer must present actual credit card, confirmation number, and photo ID.
317-917-2727
Box Office hours are typically Monday-Friday from 12:00 p.m. to 5:00 p.m. Hours of operation may vary on weekends or days of an event. For exact hours on those days, please call (317) 917-2727.
Wheelchair/Accessible seating is available.
Holiday Gift Collective brings together seven East Bay female artisans in Lafayette, CA
San Francisco, CA – With a global pandemic and wave of fires, many small businesses have shuttered under the conditions, while others have united in finding new ways to sustain themselves and support their local communities through their crafts.
Contra Costa County recently moved into Tier 2, allowing for the return of indoor retail shopping under state guidelines. The artisans and women behind Holiday Gift Collective are thrilled at the opportunity to safely showcase their goods and boost their local economy just in time for the holidays.
The idea for Holiday Gift Collective was born from the shared values of each of the participating artisans as well as from the #shoplocal movement which encourages people to invest in their communities with the goal of strengthening the economy. Holiday Gift Collective is a union in support of community and equality, and will offer home goods, jewelry, gourmet foods, and more.
In addition to continuing to pave the path for aspiring female entrepreneurs, Holiday Gift Collective hopes to encourage the community to work together in the fight against climate change. Brands such as Planet Renu, SIP, and Hofssi Chocolates will be presenting a variety of eco-friendly and ethically sourced products. Joining the list of green businesses will be Hollie's Homegrown, a local organic herb farm on a mission to create the highest quality herbal food and body products. All together, they will provide Holiday Gift Collective customers with unique and special gift options that reduce our carbon-footprint.
To learn more about the women behind Holiday Gift Collective, visit their sites: Anne Morrison Rabe Photography, Annie Chrietzberg, Hofssi Chocolates, Hollie’s Homegrown, Manjusha Jewels, Planet Renu, and SIP (Seriously Imbibed Products).
Located at 3539 Plaza Way, Lafayette, CA, the pop-up will run Sunday, Nov. 1 through the end of the holiday season from 10 a.m. to 5 p.m. Local guest artisans will be featured on a rotating basis.
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Contacts
Holiday Gift Collective:
Sanjiv Chawla
sanjiv@manjushajewels.com