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DUBAI, The ACX Master® (ACXM) - 4 DAYS Customer Experience Excellence

ACXM™ & CPPM™ - FOUR DAYS to CX EXCELLENCE The BPGroup Accredited Customer Experience Masters® (ACXM) and Certified Process Professional Masters® (CPPM) Program takes BPM & CEM Training to an entirely new level. Become an Accredited Customer Experience Master (ACX Master®) and combined Certified Process Professional Master through learning and experiencing the most practical, successful and proven toolkit for customer-centric change Review your Coach -Steve Towers: http://www.stevetowers.com Review your Organizer - BP Group http://www.bpgroup.org > New Case Studies > 60+ takeaway techniques > 90+ help videos > Fully revised CEMMethod (version 11) > CX Rating (4E’s) integration > NEW Disruption Factor > All material provided > Dedicated Professional User Group > Ongoing webinars The Accredited Customer Experience Professional/Master difference This premier series is designed for those seeking advanced professional skills in customer experience and process management, CX improvement, CX alignment, customer centricity, and innovation. These are the Outside-In Customer Experience Management, BPM Methods, and Techniques that Deliver! Uncover CX/Process Improvement opportunities in just hours Identify Actions that will improve customer experience and associated processes by 15% to 40% within 20 days of deployment Integrate and Evolve methods such as BPM, Lean, Six Sigma and Operational Excellence Outside-In Delight your Customers (making them your greatest advocates) through Successful Customer Outcomes and Customer Experience Management Innovate to compete, set the market trend and even dominate your industry Advance Net Promoter Score and Customer Satisfaction to the next level Release significant costs, improve revenues and enhance service (win the Triple Crown) immediately The Accredited Customer Experience Master’s® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of customer centricity in your organization today. CONTENT A dynamic and comprehensive approach to creating and managing enterprise customer centricity that delivers sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks and partners ongoing research since 1992.Download the ACXM overview: http://bit.ly/2hPo5sd WHO SHOULD ATTEND Senior executives, operating managers, customer service e-leaders, CX Executives, process leaders and owners, resource managers, members of CX design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, Agile professionals, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of customer-centric thinking and practice. Review your Coach -Steve Towers: http://www.stevetowers.com Review your Organizer - BP Group http://www.bpgroup.org RESULTS Session attendees will learn how to: exploit CX management for triple crown* benefits with sustained high performance integration with and evolution to Lean Six Sigma and BPM approaches develop performance metrics for the complete Customer Experience lifecycle and end-to-end processes link customer experience to enterprise business goals and objectives coach and align people for Successful Customer Outcomes, performance and process management improve business performance immediately (15-40% within 20 days) and establish a method to sustain continuous improvement (ongoing annual improvements 15-40%) achieve the tactical and strategic payoffs of customer centricity and process *triple crown = reducing costs, enhancing service and improving revenues at the same time WHAT YOU GET Hands-on instructor-led WORKSHOP by world recognized personality and Coach All Materials electronically (for your own internal use) and online support Sixty plus techniques and Toolkits (comprehensive templates and resources) to ‘take away’ Certification as an Accredited Customer Experience Professional & ACX Master (ACXP-M) CEMMethod™ and the associated toolkits. 12 months’ license for distribution and updates Membership in the world’s premier CX, Process & Professional business club - Direct, Linked-In (private groups) and online communities. Ongoing resources (videos, webinars, articles) and Annual Refresher (direct and via interactive webinar) Unique one to one telephone support (dedicated telephone number) Four best-selling books Hard and soft copy of Outside -In the Secret. Steve Towers book that kindled the flame of Outside In (2010). Electronic copy of The Foundations of Customer Centricity (2015), James Dodkins Electronic copy of The Process Tactics Playbook (2016), Towers & DodkinsHard and soft copy of Putting your Customers Second (2018), James Dodkins Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 30 DAYS  OVERVIEW OF THE CONTENTS OF THE FOUR DAY ACXM SESSION       i.         OVERVIEW OF THE PROGRAMBackground and discussion of the Accredited Customer Experience program, its usefulness for individuals and corporations, the underpinning framework and methods of deployment.     ii.         CUSTOMER CATEGORIZATION (exercise 1)Understanding the different types of customers and establishing a structure to categorize and prioritize them. The objective being to enable the corporation to align strategically and operationally to ‘real’ customer needs. The need to understand the customer cannot be understated – without this everything may be built on sand.    iii.         OUTSIDE-IN STRATEGIC MATRIX (OISM) (exercise 2)“The Customer Experience is the process” (Steve Jobs) was an early clarion call for organizations shifting their focus towards customer centricity. The model to achieve this evolution is now codified and includes the OISM which frames the current (process) state against the future (customer experience).    iv.         SUCCESSFUL CUSTOMER OUTCOME CANVAS (SCOC) (exercise 3) Building a clear picture of customer needs to be measured and aimed at the triple crown (simultaneously lower costs, higher revenues, and improved service) is the objective of the canvas. The SCOC helps to reveal customer needs even when the customer doesn’t know them!     v.         CX LIFECYCLE – ABACUS FRAMEWORK – THE WHATUnderstanding the customer experience lifecycle provide in-depth insights into the hidden potential of processes and emergent customer experiences. Walking through a structured technique the hidden gems of the customer experience emerge and can be balanced in either current or future states.    vi.         CX LIFECYCLE – ABACUS FRAMEWORK – THE HOW – INCLUDES THE CXLM (THE WHAT) (exercise 4)Systematically restructuring the Customer Experience to deliver Triple Crown benefits (without exception) produces remarkable results. The mechanism including the Customer Experience Lifecycle Management (CXLM) is part of that means to the end.  vii.         CONNECTING THE DOTS - CUSTOMER PERFORMANCE LANDSCAPE (exercise 5)Phrases like Disney’s ‘True North” talk to the connection of everything the enterprise (and its partners) goes through to a successful customer outcome. This can be articulated with the Customer Performance Landscape (CPL) showing business outcomes, customer outcomes, outputs, activities, interactions (external and Internal) with supporting rules and digitization. The exercise develops this model that provides the line of sight for everyone in the organization to both the strategic objectives and day to day operational activities that deliver them. viii.         CX MATURITY – CXLM (THE HOW) (exercise 6 & 7)Processes and Customer experiences may be thought of as the ‘habits’ of an enterprise. There is also the ‘habitat’ the organization operates within and includes the culture, the rewards systems, the ability to change and innovate, the overarching philosophy and so on. CX Maturity modeling establishes the ‘where we are’ versus ‘where we need to be’ at the Habit (exercise 6) and Habitat (exercise 7) levels.    ix.         CX DASHBOARDING (FROM THE BOARDROOM TO THE LUNCH ROOM) (exercise 8)The customer-centric enterprise requires a measurement system that transcends old style key performance indicators that tended to measure what was being done, rather than emphasizing the results and business outcomes that needed delivery. The CX Dashboard operates from an individual level to the ‘corporate view’ capturing 100% of all activity in real time. Rather like flying a plane the information presented real-time allows immediate course correction for the complete enterprise.     x.         CX ABC (ATTITUDE, BEHAVIOUR, CULTURE) (exercise 9)Successful 21st-century organizations act quickly and decisively with all employees pulling in the same direction. Creating that framework is about rethinking and retooling the levers of power, and then focusing on those things which enable the most beneficial sustainable change. The CX ABC framework highlights the elements requiring proactive management and attention.    xi.         DEVELOPING TOMORROWS ENTERPRISE – TEAMS AND STRUCTURES (exercise 10)Outside-In enterprises create team structures and skill sets aligned to successful customer outcomes. Gone are the rigid industrial age pyramids to be replaced by agile innovative teams, operating across the entire customer lifecycle. What structures are proven? By the way, the key to success is knowing the how to migrate from the silo thinking functional specialisms quickly and seamlessly to a new operating model, that may indeed be unique to your industry.  xii.         CX LAUNCHPAD – WHERE TO START? The CEMMethod & CXMO (relate back to exercises)The Customer Experience Management Method (CEMMethod™) now in version 11, brings together over 60 discrete tools and techniques to help the customer-centric enterprise navigate to a successful future. Combining the CEMMethod with the approaches within the Customer Experience Management Office (CXMO) provides a framework to transform the complete enterprise Outside-In. With deliverables directly contributing towards the Triple Crown, the CXMO becomes the catalyst for transforming with significant results from the get-go.   Review your Coach -Steve Towers: http://www.stevetowers.com Review your Organizer - BP Group http://www.bpgroup.org   TESTIMONIALS Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly blessed to have you share your wisdom with us.Jenny Simpson, Senior Consultant, Business Improvement, National Australia Bank I'm writing to endorse BPGroups Certified Process Professional Masters program. It completely changed the way I think about a process. Steve Towers and the BPGroup taught us amazing secret techniques of process improvement. The program provided me the ability to apply all the learnings immediately after the training. Very effective training with a wealth of knowledge to share. This is a must training for everyone who's interested in making a process better!Maria T Ferreira AVP - Client Experience Process Improvement at CitiThanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!!Neal Ross, Chief Information Officer at Konica Minolta Business Solutions New Zealand Limited The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well.Paul Botes, Standard Bank Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.David Mulovhedzi, DPSA (South Africa) I did the CPP Masters 2 weeks ago and it completely changed my world. Since then things are going really fast within our organization. The rest of the guys in our executive team are completely sold on the concept. I am now taking the rest of the staff through some sessions. We plan to work on and optimize 6-10 key processes in the near future. We are also:  • Revamping our organization structure to go to the "customer inclusive" model.  • We are going away this weekend to re-think our business plan (which was based on old thinking)  • We are actively considering getting rid of all our titles and silos in the organization and only having "the  business we really are in" on the business cards.  • We are completely changing the KPI model to only focus only on and rewarding for increase in revenue, cost savings, good service and most of all successful customer outcomes.  • We have appointed a staff member to begin talking to clients and to start understanding and managing their expectations. To be honest I did not think it would happen that quick. Nachiket Gole, Chief Information Officer - PowerNET Computer Consultants ...you've fundamentally changed the way I think about every process. And inspired me to try Outside-In (OI) in all walks of life.The first two levels should be included in educational curriculums (yes, even at the junior levels).If everyone started applying OI, the world would be... where it should be.Mahesh Mirchandani, CEO at BhumiTech If you are looking to improve your own professional skills in business process management and business process improvement, then I would recommend the Advanced Business Process Methods and Techniques of the Business Process Professional program by BP Group.Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog) Excellent presentation, clear and concise. Absolutely Gripping Devendra Maisnam , Business Analyst, National E-Health Transition Authority "Thanks to you for a fantastic mentoring program … I am an Outside-In fan now !"Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore "I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session on CPP this week"Syed Raashid, Specialist, RasGas Co Ltd. UAE "Thanks again for the fantastic course and insights you provided."Sean Schurmann, Business Process Architect, Queensland Building Services Authority, Australia. "Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."Craig Reid, Senior Business Analyst, Gen-I "I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."Steve Melville, Director, Oracle, USA. "I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."Director Quality Management Group, 3i Infotech Ltd., India "Exceptional and life transforming. This training should be on every corporate agenda"CIO Pharmaceutical, Florida "Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai"Excellent - he is a very good leader"Senior Quality Analyst, AEC, Saudi Arabia "I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."Director, H&R Block, USA "I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.Senior Analyst, Investment Bank, London “Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”Mark Barnett , Director of Global Process Practice , ACN, Inc. “Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."Kenneth Mortimer, Principal , MBA & Associates Ltd "Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops, in particular, were amongst the most well regarded, so thank you once more."VP EMEA GDS International "I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."Senior Systems Analyst, Barclays Bank "We have collated the scores from the event and you came out as the most highly regarded."Conference Producer, IIR International"Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced."Booz Allen Hamilton, Washington"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."COO, Fortune 500 Company, Washington DC“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”Director - Process Management "...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"Telco Director, now CIO of CEU , Hungary“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organizations view how they operate, Steve is a real asset to the BPM community and long may it continue.”Theo Priestley, Head of Business Process Management , Psingularity “Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.”Peter Fingar, Industry Guru and author of many top selling Business books “We have got to get more scientific about the Customer Experience” Example Recent Clients  A.W. Rostamani Holdings Co. (LLC)  ABAAHypermedia Technologies LtdPT PertaminaABB Ltd.Hyperteam LtdPT ProABN AMROIafricaPT Sistemas InformaçãoABN AMRO Bank NVIBMPThrivent Financial for LutheransAbraaj Capital Ltd.IBS IntelligencePurac, a CSM companyABSAICICI Prudential LifePW Consulting,StationssingelAbu Dhabi Investment AuthorityiCSTPWCAccelerationIDAPZ CussonsAcerta-BelgiumIDPQRActelion PharmaceuticalsIDS ScheerQSuper LimitedAcumen Business ProcessesIDS Scheer UK LtdQuality Manufacturing TodayACPOIFESSQuarkAdiaiinet limitedQuest InformaticsAdornoIMD InternationalR2K Software IndiaAegon UKImpala Platinum LimitedRabobank InternationalAenishaenslin Consulting GmbHImplatsRas Gas Company Ltd.ÅF InfrastructureABIn TouchRasGas Co LtdAFD technologies,GroupeINARath &StrongAir LiquideIndasaRBSAirbus UKIndusInd Bank LtdRBS InsuranceAkzo Nobel Coating Ltd.íÑepp Services, Inc.RCSAlbai-nexusRDWAlcatel LucentIDevelopment Authority of Singapore Red Cross & Crescent SocietyAlexer Pty LtdInformation TechnologyRed Hat Incorporated Alliance BootsInfosys AustraliaReed LearningAllianz Cornhill Insurance Plc.Infosys Technologies LtdReliance ADAAllianz Insurance Plc.InfoTech HelpLine India Pvt LtdReliance Communications Ltd.Allied Digital Services Ltd.INGRenault Nissan ConsultingAllied Irish Bank ingena group limitedResearch In MotionAllstate Consulting ServicesInn-LeanDEsignRevolution ITAlly ServicingInnovation groupRFMDALSTOM (Switzerland)Ltd.  innoVIZIONRicoh EuropeAlstom PowerInpex Perth OfficeRising PointAmadeus Services LtdInstantisRiyad BankAmerican International GroupInstantis Inc.RM Asia-Pacific Pty LtdAMEXInstituto Aviação CivilRockwell CollinsAnantara Solutions Pvt. LtdInstituto informaticaRohan & AssociatesAnderson Pharmaceutical PackagingIntegrys Energy GroupRoundpeg AssociatesAndrew Network SolutionsIntelenet Global Services Ltd.Royal Bolton HospitalANZIntelligent Content ProtectionRS ComponentsAouhIntelligent DecisionProcessesRS Components UKAPI (Academy for Political Intelligence)Intelligent FinanceRSAAPM TerminalsIntelligent PathwaysRSA InsuranceApotex CorporationIntense Technologies LimitedRSIS (UK) LtdAppianIPAPIRussell InvestmentsAPQCInternodeRWE IT UKAreen Design Services LtdInterquad LearningLtdRWE npowerAREVA CompanyInvestec Asset ManagementS Clarke ConsultancyAreva NPInvestec BankSA PartnersAriba TechnologiesInvestorIQSAGE AutomationArista Management Group LLCiProcSalmat LimitedArkadin (Singapore) Pte LtdIQPCSaM Solutions B.V.ARM Embedded TechnologiesIris ConsultanciesSAMARCO MINERAÇÃOARVAL PHHIrish LifeSamarco Mineração S AASG GroupIrish Life & PermanentSanctuary Housing AssociationAsgard Wealth SolutionsIrish Life Corporate BusinessSanmarco MineracaoAsidua LtdISCTESantander Consumer Finance BeneluxAstraZenecaIskandar Regional Development Authority SANTOSAthlon Car Lease InternationalISTRATSAP Deutschland AG & Co. KGAtlantic IndustriesITC InfotechSAP UK LtdAtos IT Solutions and Services GmbHITC INFOTECH INDIA LTDSara LeeAtos Origin Nederland B.VITSSSaudi Telecom CompanyAuroscient outsourcing ltd Saxo BankAutodesk SCA Technologies India AutomaxJ.O.P. Consulting, Inc.Schenker Arkas Nakliyat ve Ticaret A.Ş.Autosocut24jardine lloyd thompsonSchlumbergerAviva InvestorsJJB Consultants IncSchneider Electric SAAvto TriglavJohannesburg Roads Agency PTY LTDScottish PowerAXA Investment ManagersJohnson ControlsSears HoldingsAXA SunlifeKainos Software LtdSEBAxispoint Solutions LimitedKareSecurities & Exchange Commission KAZ GoupSEEK LimitedBA Continuum India Pvt. LtdKennametal IncSella Synergy India (P) LimitedBAAKIT digital AGSellafield Ltd.BAE SystemsKlados Solutions UK LimitedSEMA ConsultingBalfour BeattyKM&TSercoBanco de PortugalKofax UK LtdSerco Group Plc.Banco Espirito SantoKoninklijke DSMService FundamentalsBanco Privado Português, S.A.KPIT Cummins INFOSYSTEMS Ltd.Service Petrolier SchlumbergerBank of AmericaKPMG International HQSetClear Pte. LtdBank of IrelandKraft Foods UK Ltd.Severn Trent Plc.Bank of New YorkKrauthammer International ABSHCBarclaysKuwait Gulf Oil CompanyShellBarclays BankKuwait Oil CompanyShell Chemicals LimitedBarclays CapitalKuwait Petroleum EuropoortShell Gas & PowerBarclays WealthL&T Infotech LtdShell International Petroleum Co LtdBarium ABL-3 TRL TechnologySherardBASFLa Roche AGSiemens AGBayer HealtCare AGlandcorpSiemens Building TechnologiesBayer HealthCare AGLawrence Berkeley National LabSiemens Pte Ltd  Bayer Schering Pharma AGLDS Church - 8 delegatesSigmaFlowBbraunLean ReflectionsSiminn hfBDLearningSisconsultBDFLearning to See & Toyota KataSITA UKBE Army Department of StaffLee Maschinenbau GmbHSix Sigma CityBelimoLegal & GeneralSkandia UK Head OfficeBEM IncLehman Brothers Bankhaus AGSkelta SoftwareBemitech Technology GroupLeighton Contractors India Pvt. LtdSmiths AerospaceBendigo BankLek Pharmaceuticals d.d.SMS Management & TechnologyBentley SystemsLenovoSoftware AGBest BuyLeo Pharma A/SSolog SABetfair Ltd.Lera TechnologiesSonae Bhambi & AssociatesLevel3 CommunicationsSonkor InternationalBHP Billiton Iron OreLex Vehicle Leasing Ltd.SorecoBhumitechLexAutoleaseSouth African Reserve BankBluecycle.comLexis NexusSouth Warwickshire NHS TrustBME (A Member of the Omnia Group)LGCSBSouthpaw SolutionsBMGILibyana Mobile PhoneSPI GlobalBNP ParibasLifeware SaSports Surgery ClinicBord GaisLilly Pharma FertigungSRO (Victoria)Bord Gais EnergyLink Consultingst john of god health careBord Gais NetworksLink Consulting SASt Regis Paper CompanyBorsodChem ZrtLink, SAStandard BankBoston ScientificLinklatersStandard Bank LifeBoston ScientiificLloyd`s Register EMEAStandard LifeBPLloyds Banking GroupStandard Life BankBP International LtdLloyds RegisterStandard Life InvestmentsBPGroupLloyd's Register AsiaStaplesBradford & Bingley PlcLloyds TSBStellenbosch UniversityBre BankLocal Government HouseSteriaBrightRaven LimitedLockheed MartinStibo SystemsBrink's IncorporatedLockheed Martin UK-INSYS LimitedStorm TechnologyBristol-Myers Squibb CompanyLodestone Management ConsultantsStratis LtdBritish AirwaysLogicaStudent Loan CompanyBritish American TobaccoLombardiSumaBSkyBLottery CommissionSun Microsystems BTLSC Group LtdSuncorpBT Group plcLSG SkyChefsSUNY SullivanBupaM2 CommanderSwedbank RoburBusiness Agility!Maersk Line SwedCo LtdBusiness Dynamics Svenska ABMagirus UKSwiss ReBusinovationMail Newspapers Circulation Dept.SymbionicsBytes Technology Groupmanagecom systems limitedSyngene International Ltd. Manipal – City & Guilds Skills SysconsultC Banque Cramer & CIE SaManuel Paquim Sucessores, LDASysprove TechnologiesC I NMaple LeafSysteam ManagementCAMarel Townsend Further ProcessingTagStone TechnologyCable & WirelessMatthew ClarkTalk Talk TechnologyCablecom GmbHMBC GroupTATACahootMcLaren Automotive LtdTata AIGCaixa Geral de DepósitosMcMillan Shakespeare Pty LtdTata CommunicationsSantander Y CantabriaMDATataCanada LifeMDA nationalTata Consultancy ServicesCanadian Imperial Bank of CommerceMDS Nordion IncTawuniyaCapgeminiMEDASSIST - A Firstsource CompanyTaylor WoodrowCapita HartsheadMedia MonitorsT-Com Innovationsgesellschaft mbHCapital OneMercedes Benz UK LtdTCSCarphone WarehouseMercerTeknosaCastrolMeta-LucidTeleca Sweden South ABCatalent Pharma SolutionsMetcashTelecomCatalystMicrogenTelekom SloveniaCATMid Kent WaterTelenor Midland HRTelenor Global Services AS  Review your Coach -Steve Towers: http://www.stevetowers.com Review your Organizer - BP Group http://www.bpgroup.org We are sometimes asked about the small print: Here it is just in case. BP Group reserves the right to postpone or cancel an event, to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. This offer is valid for a period of 12 months from the date of the postponement. No refunds will be available for cancellations or postponements.  BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities. Copyright (c) 1992-2018 The BP Group

Springboard Women’s Work and Personal Development Programme Manchester 2020

The Springboard Women's Development Programme Springboard is a 3 month personal development programme specifically developed and written for women. The phenomenally successful, award-winning development programme for women. This enables women to identify the clear, practical and realistic steps that they want to take to make a better world for themselves at work and home, whilst building the practical skills and confidence to take these steps. It is delivered through an extensive network of licensed trainers and has been used by over 230,000 women in over 40 countries. The main purpose of the Springboard programme is to build individuals’ self-confidence and provide them with the tools to identify what’s important to them and set goals to achieve their real aspirations.   Some people want to do more but don’t believe they can.  Some live their lives for others, sacrificing their own dreams or beliefs under the impression that they have no other choice.  Some simply don’t realise their own potential.  The programme really works.   Springboard’s founding principle is that we have much more freedom than we think to “change what we want to change and be what we want to be”.  As well as a rewarding journey for the individual, they and their company will ultimately see the benefits through employees being able to demonstrate their ability to: Set and monitor their own goals Face perceived problems head on with a more positive approach Identify what they can improve on about themselves and how Practice assertive behaviours for the best results Appreciate the differences in other people Build their self-confidence and self-belief Communicate with, negotiate and influence others effectively    The Springboard programme 4 x 1 day workshops (over 3 months) dates below Each participant receives a comprehensive workbook with over 100 exercises and real life stores, heres a link to the book https://www.hawthornpress.com/books/personal-development/springboard/ Aimed at women of all levels Discussions take place mainly in small groups Discussions centred around group needs (work or home life) A guest speaker invited to each workshop to share their story and give inspiration Focus on real-life examples, particularly from the trainer Challenge participants to step out of their comfort zone in a safe environment  Set ground rules to ensure the programme meets the participants’ needs and confidentiality  Springboard consultancy requests that only licensed trainers deliver their programme, read our trainers profiles here: Becky http://www.springboardconsultancy.com/find-a-trainer/uk/springboardtrainers/becky-sharifi/ Gemma http://www.springboardconsultancy.com/find-a-trainer/uk/gemma-barlow/ Workshop dates for Manchester(all are to be attended as part of the programme): Workshop 1 - 6th March 2020 Workshop 2 - 3rd April 2020 Workshop 3 - 1st May 2020 Workshop 4 - 5th June 2020 Who is it suitable for? The Springboard Women’s Development Programme is designed for women from all backgrounds, ages and stages of their lives. Although the programme was initially written and developed for women in non-management grades, women from all levels, including management, have participated in the programme to the benefit of their personal and career development. For employers, the Springboard programme enables them to develop staff to their fullest potential, is quick and easy to implement and is often a key component in any Diversity and/or gender initiatives. For even greater impact, run the Springboard and Navigator programmes in parallel. Why women only? As with other minority groups (such as gender, age, religion, faith race, disability and sexuality) women have many issues in common. They get a huge boost by discovering they are ‘not the only one’.  The programme deals with sensitive issues, being women-only this makes it easier to talk about issues in a safe environment.Mainstream programmes do not address specific issues for women – this does. Gives your organisation an EO/Diversity boost to be doing something for women, in tune with gender equality legislation.Researched, designed and written by the Springboard Consultancy – Quality assurance, award-winning consultancy, reputable, recognises diversity in UK workplace. What does the programme consist of? The Springboard Women’s Development Programme has a tried and tested format that is frequently updated, grounded in reality and has an impeccable track record. Delivered over the duration of three months, it consists of five simple yet powerful ingredients:  A superb best-selling workbook, regularly up-dated and embracing all the material for the entire programme.   Four action-packed one-day workshops spread over three months.   The provision of real, relevant and inspiring role models.   The encouragement of effective networks within the group.   A local support system to enable sustainable progress.  Overall, the Springboard programme tackles issues such as:   Career development   Building confidence   Realistic self-assessment   Aspects of being a woman   Identifying priorities   Assertiveness skills   Setting practical yet stretching goals   Improving your health   Stress management   Presenting a positive image   Improved communication skills   Building better relationships   Building networks What results can I expect? The results relate to the individual aims and objectives that each woman sets herself on the first workshop. Many women use the programme for career development, to get results at work, such as new qualifications, promotions, new skills, a new attitude to change and a massive boost in confidence.  Other women focus on results in their personal life, such as sorting out difficult relationships, improving health, dealing with stress and gaining a work/life balance. Some women improve their career development after attending the Springboard Women’s Development Programme, whilst others stay in the same job but with a new sense of purpose and a more positive attitude. 84% of Springboard participants say they are ‘more open to change’ since attending the Springboard Women’s Development Programme. 83% say they have ‘a more positive attitude’. 80% say they have ‘increased confidence/self-esteem’. 79% say they are ‘better at managing change’. 78% have ‘taken on more responsibility’. 75% say they can provide evidence that they are ‘better at problem solving’. 67% say they can provide evidence that they are making a ‘better use of resources’.

Disney On Ice presents Find Your Hero

Cash, Visa, Mastercard, Discover, American Express. Will Call windows open 90 minutes prior to the event and will remain open through the second period for Minnesota Wild games. Will Call is located in the main lobby of Gate 1 at Xcel Energy Center. Tickets are released only to the person whose name appears on the Ticketmaster account or will call envelope. No one will be given tickets designated for another person. Proper photo identification is required, and purchasing credit card, if applicable. A signature from the person authorized to pick up the tickets will be obtained at the time of pick up. Box office phone: (651) 726-8240 Minnesota Wild group sales: (651) 222-WILD Group sales for other events: 651-312-3486 Box office fax: (651) 726-8246 Internet web site: www.xcelenergycenter.com Internet e-mail: info@xcelenergycenter.com Regular Box Office Hours (September - April) Monday - Saturday: 10:00 AM - 6:00 PM Sunday: Closed, except for events (opens 4 hours prior to the event start time) and on sales (open for on sale time only) Summer Box Office Hours (May - August) Monday - Friday: 10:00 AM - 6:00 PM Saturday & Sunday: Closed, except for events (opens 4 hours prior to the event start time) and on sales (open for on sale time only) Based on the Xcel Energy Center event schedule, closing times may be extended. The box office may be closed on holidays. Accommodations include accessible parking and drop-off areas, elevators, escalators, wheelchair accessible seating with excellent sightlines, accessible restrooms. ASL interpreters are provided upon advance request. Assisted listening devices are available, as well as Braille and large print programs upon request. There is elevator access to every level of the arena.

NEAS Online - Assessing Against Learning Outcomes 365

Learning outcomes are the foundation of quality syllabus and valid assessment. They provide guidance for teachers in selecting and/or creating resources and materials to enable their students to achieve course outcomes. They also provide a handy checklist to ensure that assessment tools assess what the course aims to teach. Whether teachers are using assessment tools from their core texts or sample tests in test preparation textbooks, it is essential to determine the degree to which these tools or tests relate to the course syllabus. Mapping an assessment tool against learning outcomes enables the teacher to determine whether it needs to be abandoned or adapted to meet the needs of the syllabus. This session gives participants the opportunity to work with commercially available assessments to develop skills in adapting assessment tools for use within their centre. These skills are equally applicable in contexts where centres create their own assessments and/or wish to adapt their current assessment bank for different courses. Participants will be provided with the knowledge, tools and strategies to evaluate and design effective assessment instruments. This course contains new features that are different to the 2017 version of the course such as: Interactive quizzes with instant feedback Interactive activities for quality principle G 1-6 and drivers Badges awarded for each completed Module Discussion Forums for sharing of task ideas with other NEAS members Chat function for real time communication This workshop is open for NEAS Associate and full Members Only. It is recommended to all professional staff and teachers who aspire to management positions. This course FAQs  How can I contact the organiser with any questions? neas@neas.org.au The Ticket says Members only, How do I become a NEAS member? For more details please visit:  http://www.neas.org.au/about-us/neas_membership/    

Los Angeles Dodgers vs. Arizona Diamondbacks

Silvester auf der MS Zille (Restaurantschiff)

Empfangen Sie das neue Jahr auf dem Restaurantschiff "Heinrich Zille" Erleben Sie eine einzigartige Silvesternacht mit unserer spannenden Schifftour auf der MS-Zille.  Sehenswürdigkeiten auf der Silvestertour:East-Side Gallery, Mercedes Benz Arena, Media-Spree-Arial, Nikolaiviertel, Fernsehturm, Mühlendammschleuse, Berliner Dom, Alte Nationalgalerie, Neues und Altes Museum, Pergamonmuseum, Bodemuseum, Tränenpalast, Bahnhof Friedrichstraße, Bundespresseamt, Reichstagsgebäude Start:31.12.2019 − 20:00 Uhr am Märkischen Ufer / Inselstr. in 10179 Berlin (S Alexanderplatz) am Historischen HafenEnde:01.01.2020 - 01:00 Uhr am Märkischen Ufer / Inselstr. in 101179 Berlin (S Alexanderplatz) am Historischen Hafen Beginn der Silvester Schifffahrt auf der Spree:31.12.2019 ab 19:30 Uhr Boarding, um ca. 20:00 Uhr legt das Schiff ab.Wir empfehlen frühes Erscheinen. Musik:musikalische Untermalung Silvester Specials auf der MS Heinrich Zille: - Silvester Schifffahrt von 20:00 bis 01:00 Uhr- Alle Getränke inklusive- Zugang zum Schiffsdeck mit Ausblick auf die Spree- Buffet & Fingerfood- musikalische Untermalung Schiffsdaten zur MS Heinrich Zille:Länge: 38.30mBreite: 6,10mFahrgastplätze: 100 Sitzplätze zzgl. Schiffsdeck

WomenHack - Beijing - Employer Ticket - December 19th, 2019

www.womenhack.com (Not an employer? Our events are invite-only but you can apply here) WomenHack is a community that empowers women in tech through events, jobs, and reviews and aims at creating a more inclusive and diverse workplace for all. Our diversity recruiting events targets some of the most talented women in tech from respective local communities. We believe more diverse talent strengthens teams and creates companies that are capable of outperforming. Our event nights are kicked off with diversity talks, followed by 5-minute rapid interviews to keep things engaging and fun. It will be a casual evening that allows for maximum face-to-face exposure and interaction with everyone in the room. Get to know who you are talking to by going through the list of candidates who have signed up for the event a day before. We invite you to join us in working towards the vision of equalizing the playing field in the tech industry while building mutually benefitting from an inclusive team. BRING DIVERSITY, EQUALITY, AND INCLUSIVENESS INTO TECH WHY ATTEND? • Get the word out about your brand, technologies, and projects to the widest pool of candidates• Build strong and diverse teams without sacrificing on quality and start the hiring relationship early • Get in front of handpicked female technical talents and hire women who are amazing at their jobs• Showcase your company’s support and commitment to diversity hiring • Connect with talents who registered individually through the provided list of contact details    WHAT YOU NEED TO KNOW ABOUT WOMENHACK EVENTS: How do you ensure quality?Our events are invite-only for candidates, so that ensures that almost everyone has a solid work history or background. Technical talents such as developers, designers, and PMs are invited according to their expertise.What should I bring?You’d want to share more about your technologies and projects with potential candidates, so bringing your laptop would be a good idea. We also recommend bringing banners, marketing materials, and swag for this event. A printout of the list of candidates attending this event might also be useful for recruitment purposes. Can I bring multiple people?Absolutely, but you will need to buy an additional ticket for each person attending. We highly recommend having multiple people present to be able to work the room.Do you collect a recruiting fee?We don’t ever take a fee outside of the ticket price.Can I hold a private event for my company only?We have worked with multiple industry players to reach their diversity hiring goals internally. Email francesca@womenhack.com for more information regarding private events.  WomenHack Host WomenHack Sponsors Key Companies  www.womenhack.com Questions? Email us at francesca@womenhack.com Refund Policy

Tampa Bay Lightning vs. Boston Bruins

Visa, MasterCard, American Express, Discover (813) 301-2500 Amalie Arena Ticket Office (813) 301-6700 Accessible Seating Line (813) 301-6600 Tampa Bay Lightning Day of Event: 3 hours prior to the ticketed time. Hours may vary based on event. Please call (813) 301-2500 for specifics.. This is an accessible venue. For additional information, please visit www.amaliearena.com/arena-info/accessibility.

Shania Twain "Let's Go!" - The Las Vegas Residency

Cash and All Major Credit Cards Must have photo ID & credit card used to purchase tickets when picking up will call tickets 1-855-234-7469 1-866-574-3851 - Group Sales (10+) 10:00am - 8:00pm (show nights vary) Accessible ramps to orchestra & mezzanine sections; Elevator service to balcony