Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Cash, Visa, MC, Discover, American Express
Available at Box Office during regular hours.
Holiday Box Office Hours: Christmas Eve (12/24/19) - 10:00am-2:00pm Christmas Day (12/25/19) - CLOSED New Year's Eve (12/31/19) - CLOSED New Year's Day (1/1/20) - 12:00pm-7:00pm Box office hours: Monday - Saturday 10:00am-8:00pm Sunday 11:00am - 7:00pm THE BOX OFFICE WILL BE OPEN FOR SALES IN PERSON ONLY.
There are no steps into the theatre from the sidewalk. Please be advised that where there are steps within the theatre we are unable to provide assistance. Orchestra: Seating is accessible to the Orchestra without steps, but there are 1-2 steps up to access rows Q-T in the Center and Right Orchestra. Wheelchair seating is in the Orchestra only. Mezzanine: On the 2nd Level: up 29 steps from the Orchestra. There is no elevator to the Mezzanine. Entrance is behind row F. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the mezzanine. Balcony: On the 3rd level: up 76 steps from the Orchestra. There is no elevator to the Balcony. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the Balcony.
El 22 de Febrero tendremos a Sherpa de Barón Rojo! Con su banda. Una de las voces míticas de los 80. Noche pura de rock. Entradas anticipadas a 7€ con consumición y en puerta a 10€ con consumición.
The goal of the women's self-defense class is to empower and train female students to avoid becoming a victim and techniques to defend themselves. Instruction will be provided through a combination of hands on self-defense techniques, verbal commands, de-escalation tactics and lecture information.
3 hour class $50
Lead Well is Grace Covenant Church's leadership development program. The Foundations Track is designed for anyone who desires to grow in their Christian faith. We will study 12 chapters over 2 semesters to engage with the gospel and to be established in the essential truths of Christianity.
In addition to a self-guided syllabus, there will be a monthly Live Huddle with members of the pastoral team.
PROGRAM FEE: $25 (This is a one-time fee and covers the cost of course material, all Live Huddles)
LIVE HUDDLE DATES (7-9pm):
August 27 - Orientation
September 27
October 25
November 22
February 7
March 6
April 3
May 1
If you have questions or concerns, please email leadwell@gracecov.org
We look forward to seeing you!
At Kawaii Kon, you can experience interviews & autograph sessions with Japanese & American voice actors and artists, informational panels hosted by community leaders and guests, Japanese animation screenings, access to the convention gaming rooms, Artist Alley, Dealers’ Room, and much more! As the year progresses, you can find more information about Kawaii Kon’s events and guests at http://www.kawaiikon.com/, and by following the Official Kawaii Kon Twitter (@kawaiikon) and Facebook page at http://www.facebook.com/kawaiikon.
Why Preregister?
Even though memberships will be available at the door; Pre-registering for the convention has some great benefits for you! These include:
Saving Your Money! Prices go up as the event gets closer, so the sooner you register, the more money you save.
It’s Convenient! Pick up your membership badges earliest on the Thursday of the convention weekend.
It’s Fast! A separate line is available for picking up membership passes.
Not having to pay for the event, and the purchases you may want to make at the show all at once.
You can add on con shirts, or extra event tickets when you register.
Have more questions about registering? Please check out http://kawaiikon.com/registration/attendees/
Have a child that you would like to bring to Kawaii Kon?
Children ages 10 & younger get in for FREE with a registered parent or guardian! (Free child memberships must be retrieved with a registered parent or guardian with the child present.)
Are you the advisor in charge of a school club?
Contact Registration for deals at registration@kawaiikon.com
** The membership holder must be present to pick up their own membership.**
** Tickets are non-refundable. **
Only 3-Day Memberships are available for pre-registration through Eventbrite. Registration for memberships will be available during the convention weekend. 1-Day & 2-Day memberships will be available for registration only on the day that you plan to attend.
$42 Friday Only
$50 Saturday Only
$42 Sunday Only
$57 Friday & Saturday Only
$57 Saturday & Sunday Only
$67 All Three Days!
Course Description:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.
Course Topics:
Unit 1 : Desktop Support
● The Evolution of Support
● Support Center Maturity
● Successful Desktop Support
Unit 2 : Strategy
● Strategic Perspective
● Business Alignment
● SWOT
Unit 3 : IT Financial Management
● IT Financial Management
● Cost, Value, and ROI
Unit 4 : Support Delivery Methods and Technology
● Service Desk Infrastructure
● Telephony Infrastructure
● Desktop Support Delivery Methods
● Service Management Systems
● Selecting Service Desk Technology
Unit 5 : Service Level Management
● Service Level Management
Unit 6 : Metrics and Quality Assurance
● Desktop Support Metrics
● Data Sources
● Baselining and Benchmarking
● Performance Reporting
● Quality Assurance Programs
● Measuring Customer Satisfaction
● Measuring Employee Satisfaction
Unit 7 : Desktop Support Processes
● Best Practices for Support
● IT Service Management
● The Service Desk
● Service Operations
● Service Design
● Service Transition
● Knowledge Management
Unit 8 : Leadership
● Your Responsibilities as a Desktop Support Manager
● Your Role as Leader
● Manage Operations Effectively
● Emotional Intelligence
● Communication
● Influence & Motivate
● Integrity & Service Ethics
● Growth
Unit 9 : Workforce Management
● Workforce Management
● Staffing Models
● Scheduling
● Sourcing
● Recruitment
Unit 10 : Training and Retention
● Fostering Relationships
● Teamwork
● Coaching
● Peer Mentoring
● Training
● Rewards, Motivation, Retention
● Performance Management
● Career Development Planning
Unit 11 : Promoting Desktop Support
● What is Marketing?
● Creating Internal Marketing Culture
● Marketing Opportunities
Learning Goals:
● Characteristics of an effective desktop support manager
● How to create and deliver on service level agreements and operating level agreements
● How to align desktop support services with business strategy, Objectives, and Processes
● The importance of the relationships among IT service Management Processes
● Tactics for screening, hiring, training, and leading high-performance teams
● How to create an internal marketing culture to promote your desktop support services
● The metrics and key performance indicators essential to desktop support performance reporting
Course Agenda:
Day 1
● Desktop Support
● Strategy
● IT Financial Management
● Support Delivery Methods and Technology
Day 2
● Service level Management
● Metrics and Quality Assurance
● Desktop Support Processes
● Leadership
Day 3
● Workforce Management
● Training and Retention
● Promoting Desktop Support
Who can Attend? Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies. Individuals who are preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam.