This event will take place at the Church Health Center - 1350 Concourse Ave Ste 142, Memphis, TN 38104. The shifts will be 10am to 1pm and 1pm to 4pm on Tuesdays, Wednesdays, Thursdays, and Fridays. Volunteers will assist with the screening process for Covid19. This is an opportunity for students to volunteer and earn underserved hours. If you have any questions, email twisdom@uthsc.edu or mwrigh71@uthsc.edu. ***DISCLAIMER: DO NOT SIGN-UP FOR AN EVENT IF YOU ARE SUPPOSED TO BE IN CLASS! BEING LATE TO CLASS OR MISSING CLASS DUE TO A SERVICE EVENT IS NOT ACCEPTABLE AND WILL NOT BE EXCUSED. Supervisor 10am-1pm - $0.00 Volunteer 10am-1pm - $0.00
Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?
You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.
The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Learning Outcomes
Explain what customer service means in relation to internal & external customers
Recognise how one's attitude affects service standards
Master ways to develop & maintain a positive, customer-focused, attitude
Develop needs analysis techniques to better address customer needs
Apply outstanding customer service techniques to generate return business
Practice techniques for developing good will through in-person customer service
Formulate techniques for service excellence over the phone
Gain insight to connecting with customers online
Master techniques for dealing with difficult customers
Acquire tools for recovering difficult customers
Understand when to escalate an issue
Course Outline
Customer Service Training Course - Lesson 1Brand Ambassador or Brand Assassin?
What is customer service?
Customer Behaviour
Why Customers Leave
The Benefits of Brilliant Customer Service
Reflection
Customer Service Training Course - Lesson 2Customer Diversity
Cultural diversity and the global customer
Generational differences
Reflection
Customer Service Training Course - Lesson 3We choose to serve
Customer Empathy
Principles of great service
Reflection
Customer Service Training Course - Lesson 4Communication – the key to great service
Listening
Writing
Personal Style
Reflection
Customer Service Training Course - Lesson 5Navigating the Negatives
Learning from worst-case scenarios
The Steps of Acknowledgement
Handling Tough Situations
Reflection
Customer Service Training Course - Lesson 6Creating a Service Culture
Management Focus
What can you do?
Living the Culture
Reflection
Customer Service Training Course - Lesson 7Reflections
Create an Action Plan
Accountability equals Action
Visa, Mastercard, Discover, American Express, and Cash. No checks.
WHEN: 2 hours prior to showtime WHERE: Will Call window - West side of building Customers must have actual credit card used to purchase the tickets, a photo ID and their Ticketmaster confirmation/order number.
Box Office: (317) 231-0000
Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office will be open on-day-of-show only. If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show.
Accessible Seating is available for purchase at the Box Office and all Ticketmaster points of purchase.
You can use our proud partner’s Chase Cards for payment at the Box Office. We also accept, Cash, MasterCard, Visa, American Express, Discover
Will Call tickets may be picked-up at the Chase Center box office with a valid government issued photo I.D. that matches the name on the order, the credit card used to make the purchase, and the confirmation number given at the time of purchase are provided. VIP PACKAGES are subject to the package providers rules for pick up. For the box office to release tickets not in your name you need to submit a written letter of authorization along with a copy of the driver’s license of the party whose name is on the account.
For Golden State Warriors: Ticket Sales: 1-888-GSW-HOOP (option 1) Group Sales: 1-888-GSW-HOOP (option 2) Account Service: 1-888-GSW-HOOP (option 3) Grandview Suites 1-888-GSW-HOOP (option 4) Administration: (510) 986-2200
Monday-Friday: 10AM - 4PM // Weekends: Only on event days pending door times.
Accessible seating is available online through Ticketmaster.com, by calling Ticketmaster phone agents or coming to the Chase Center Box Office. Interpreters are available by request and are dependent upon availability. Please call the Chase Center for further information. Interpreters need to be reserved a minimum of 10 days in advance of the show. Service dogs are allowed at the Chase Center.
Cash, Money Order, AMEX, MC, VISA, Personal Check (must be received 10 days prior to event).
Will Call is located on the southwest corner of the stadium on the corner of Brush & Beacon Street outside Gate A. (This location may change depending on event. Please call 313-262-2000 with any questions) Ford Field Address: 2000 Brush St. Detroit, MI 48226
General Information: 313-262-2000 Ticket Information: 313-262-2002 Accessible Seating Ticket Information: 313-262-2167 Event Information: 313-262-2003 (press option 5) Detroit Lions Pro Shop: 313-262-2200 guestservices@detroitlions.com
Monday - Friday: 10:00 AM - 6:00 PM Located at Gate G off St. Antoine 2000 Brush St. Suite 200 Detroit, MI 48226
Wheelchair accessible seating is available at the box office at 313-262-2167. Policy: One companion for each wheelchair patron allowed in wheelchair designated seating areas.
Tickets left for collection can be picked up from the box office at the venue in the hour and a half prior to the performance start. Please take the card used to make the booking and your Ticketmaster reference number.
10:00 - 20:00 Monday to Saturday 10:00 - 18:00 Sunday
The venue is accesible for disabled patrons, with ten wheelchair spaces, a lift to every floor and an infa red system for the hard of hearing. To book disabled access tickets, please call the venue on 0191 443 4661. There are a number of priority spaces for blue badge holders near the entrances to The Sage Gateshead and by the lifts in the car park.
Cash, American Express, Visa, MasterCard, Discover. ATM machines are located in Chase Square.
Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons.
General Info: (212) 465-MSG1 (6741) or (212) 247-4777 Knicks Information: 1(877) NYK-DUNK. Rangers Fan Line: (212) 465-4459. Liberty Hotline: (212) 564-WNBA (9622). Season Subscriptions: (212) 465-6073. Disabled Services: (212) 465-6034 Guest Relations: (212) 465 - 6225 Group Sales: (212) 465-6100 Lost and Found: (212) 465-6299
Monday - Saturday: 10:00am to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 10:00am daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday – Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only.
MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 866-858-0008 2) Call MSG's Disabled Services Department at (212)465-6115. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. Service Animals Pets are not permitted at Madison Square Garden. MSG has very specific policies related to service and emotional support animals. Please visit www.thegarden.com to obtain more information for admitting your animal. Assistive listening devices (ALDAs) are available upon request. Please visit the Guest Experience Office across from section 117 for assistance. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. You will receive a claim check for your device. Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Elevators: Public elevators are available for use by guests with disabilities and service every seating level