Cash, Visa, MasterCard, Discover, American Express
Tickets purchased in advance can be left at the Will Call Window, located on the north side of the Arena next to Gate 3. • Valid ID required to pick up Will Call Tickets
Miami HEAT & Arena Event Sales Information: • Miami HEAT Season Tickets & Partial Plans – (786) 777-HOOP • Miami HEAT Group Tickets – (786) 777-DUNK • Miami HEAT Premium Seats (Courtside/Flagship/Suites/Loges) – (786) 777- 4320 • Arena Event Suite Sales – (786) 777-1000 • Group Ticket & Fundraising Opportunities for Arena Family Shows (786) 777-4FUN (4386)
Ticket Office hours are Monday – Friday, from 10:00 AM to 4:00 PM. Hours may be extended on event days. Arena Box Office Information – (786) 777-1250
This is an accessible venue.
Course Description:
The blended ITIL Foundation training, fully updated to ITIL2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. The Course includes an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practices. Blended ITIL Foundation training is a powerful solution that combines the flexibility of eLearning with traditional classroom coaching for a superior Learning experience. In preparing learners for the ITIL Foundation certification, learners start with upfront prep time via self-paced eLearning, covering the theoretical concepts. This is followed by instructor-led classroom coaching (either in a physical or a virtual setting), allowing the participants to engage with the instructor and other learners and review the concepts they previously learned alone. Fewer days spent in classroom translates to reduced out-of-office training costs and lost employee hours. Learners are well positioned to successfully complete the associated exam, required for entry into the future ITIL Intermediate training Courses.
The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Course Topics:
● Opening & Introduction
● Review Service Strategy
● Review Service Design
● Review Service Transition
● Review Service Operation
● Review Continual Service Improvement
● Exam Preparation
● Exam
Learning Goals:
● Key Principles and concepts of IT Service Management.
● Benefits of implementing ITIL in an organization.
● Service Management Processes and how they map to the Service Lifecycle.
● Basic concepts and Definitions related to the Service Lifecycle.
● Activities and roles involved with the Service Lifecycle.
● Relationship of each component of the Service Lifecycle and how they map to other components.
● Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Agenda:
● Opening & Introduction
● Review Service Strategy
● Review Service Design
● Review Service Transition
● Lunch
● Review Service Operation
● Review Continual Service Improvement
● Exam Preparation
● Exam
Who can Attend?
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
American Express, MasterCard, VISA, Discover Card
704-688-8600 For general group sales questions for Spectrum Center: 704.688.9047
Friday's 10AM - 2PM
This venue is accessible. For sight impaired and hearing patrons please contact the Box Office. Spectrum Center is committed to providing every guest with a comfortable and enjoyable experience. The arena is one of the most accessible arenas in the U.S. Seating throughout the venue allows guests with accessible needs flexibility in seat locations and price levels.
¡Regresa el #SMMDay en su 9ª edición! el sábado 25 de Enero de 2020 en Barcelona.
¡Una nueva jornada de contenidos innovadores y prácticos! Como habrás comprobado con cada edición, nuestro compromiso es darte contenido de valor y enseñarte los aspectos prácticos que pueden ayudarte a obtener mayor y mejor conocimiento sobre los temas 2.0 que más te interesan. El evento sólo tiene la opción presencial, no habrá streaming. Este año, parte del dinero recaudado irá destinado a una causa social.
Para más detalles mira en la web del evento en este enlace: SMMDay Barcelona 2020 y comienza a utilizar desde ya el hashtag #SMMDay
PROGRAMA y PONENTES:
8:15 hrs - Acreditaciones y acceso al evento SMMday 2019. Presentador oficial del evento: Ylenia Porras @Yleniapr - Ylenia es especialista en estrategias de marketing digital con enfoque internacional, así como diseñadora de planes de social media para todo tipo de empresas. Coordinadora del evento: Maite Serna @emaytecom - Maite destaca por su creatividad en el diseño y configuración de perfiles para redes sociales, así como en la estrategia de marketing visual en redes como Instagram y Pinterest.