VISA, MasterCard, American Express, Cash, Debit, TM Gift Cards
Located at all Box Office windows. Customers must present the actual credit card used to place the order and photo ID. Only the owner of the credit card may pick up the tickets. Note that some orders cannot be picked up until the night of the show. Paperless tickets do not need to be picked up in advance, simply proceed to the gate if you have paperless tickets (see General Rules).
Ticketmaster: 1.855.985.5000 Customer Service: 1.855.985.HELP
TRUE NORTH BOX OFFICE Ticket Office Hours (June to August) 10:00am - 4:00pm (Monday to Friday) Closed Saturdays, Sundays, and Holidays (unless an event is scheduled) Event Days 10:00am to event intermission* (Monday to Friday) Saturdays, Sundays, and Holidays - Open 2 Hours prior to event time. *Varies by promoter request
There are a number of accessible platforms that can be purchased by patrons who require limited mobility access. Note that row 16 in the lower bowl has no stairs and may be a suitable option for some patrons. The best drop off point for wheelchairs is the loading zone on Donald between Portage and Graham.
There’s no one in the industry today that can recreate the sound and style of the world famous Doobie Brothers the Doobie Others can. Seven of Long Island’s top professional musicians have pooled their talents, years of performance experience, and their love of the Doobies to become the very best Doobies tribute show in the country today. Inspired by the Brothers superior song writing, the Doobie Others deliver powerful harmonies and a fun filled high energy performance covering a catalog of Doobies hits spanning both the Johnston and McDonald eras. Yes, the Doobie Others masterfully play them all, from Listen to the Music to What a Fool Believes, from Long Train Running to Minute by Minute, from Black Water to Takin’ it to the Streets, and all the rest. If you have a favorite Doobies tune (and everyone does) it will surely be included in a Doobie Others Tribute Show, a show that’s certain to delight and provide great entertainment to folks of all ages.
Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card used to make the booking and the Ticketmaster booking reference number as proof of purchase.
Ticketmaster UK: 0870 154 40 40, International: 00 44 161 385 3500
Monday - Saturday 10:00 - 18:00 and occasionally on Sunday.
Infra red hearing system with no deposit required. For special needs seating please call 0844 412 4648. Disabled toilet situated in the rear Stalls with ground level access There is no limit to the amount of Guide Dogs (within reason of course)
VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & CASH
The Coyotes Pick-up Window is located outside the Northeast corner of the Arena near Gate 5. Guests picking up will call tickets must present valid photo ID and credit card used for purchase, if applicable, that matches tickets to be picked up. ALTERNATE PICK-UP: If another person, other than the person ordering & paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at 800-745-3000, ask for customer service, verify account information and request alternate pick-up.
Please call TICKETMASTER for event and ticketing information - 1-800-745-3000 For Additional information call Gila River Arena Box Office - 623-772-3800. WEBPAGE: www.gilariverarena.com
Located outside on the Northeast corner of the Arena. Monday – Friday: 10:00AM – 6:00PM Saturday: 10:00AM – 4:00PM during hockey season and on-sale days. Sunday: Closed except on event days. Box Office hours may be extended for on-sales or on event days.
Arizona Coyotes: To purchase accessible seats for Arizona Coyotes, subject to availability, please call the Arizona Coyotes Ticket Office at 480-563-PUCK (7825) or visit the Gila River Arena Box Office. Arena Concerts and other Events: To purchase accessible seats for a concert or other event, subject to availability, please call Ticketmaster at 1-800-745-3000 for phone purchase or www.ticketmaster.com for on-line purchase, or visit the Gila River Arena Box Office. ACCESSIBLE SERVICES: Requests for Sign Language Interpreters should be made at least 72 hours in advance of the event. Call Guest Services at 623-772-3240 for these arrangements. Assistive Listening Devices are available from the Gate 5 Guest Services Booth. Parking Lot G located on the east side of the Arena is available for disabled guests with state issued license plates or placards. Parking Attendants will direct guests to the disabled parking area. All restrooms and concession stands are accessible. Gila River Arena welcomes service animals utilized by guests with disabilities.
Cash, Visa, MC, Discover and AMEX
Customer can pick up tickets 1 hour prior to the show. Customer must present the actual credit card used to place order,a photo i.d., and the order number.
(585) 222-5000 Group Sales 20+ : (585) 325-7760 x3225
Auditorium Theatre Box Office Monday through Friday 10:00AM-5:00PM Saturdays 10:00AM-2:00PM
Available through the Box Office. Please call (585)222-5000.
Course Description:
This 2-day course equips the participant with the ability to lead a process assessment project based on the TIPA framework. The course enables participants to collaborate with executive and top management to define the scope, select the class of assessment and plan of an assessment project, and define the project assessment team structure. The participants will be able to use the TIPA tools to monitor progress throughout the project lifecycle, ensure quality of the assessment and present results and recommendations to all relevant stakeholders.
At the end of this course, participants will be optimally prepared to take and pass the TIPA Lead Assessor Exam and become a TIPA Lead Assessor. Please note that to become a ‘Certified TIPA Lead Assessor’, evidence of experience has to be provided to the TIPA governing body (See section ‘Providing evidence of experience’ on page 3)
Course Topics:
● Course Introduction
● Organization of a TIPA Assessment Project
● Responsibilities of the Lead Assessor
● Definition Phase
● Preparation Phase
● Assessment and Analysis Phases
● Results Presentation Phase
● Assessment Closure Phase
● Improvement Cycle
● LUNCH
● Mock Exam
● Exam
Learning Goals:
Upon completion of this course and examination, the participant will gain the following competencies:
● Explain the TIPA assessment methodology and the classes of assessment to
● executive/top management and generate buy in
● Provide the cost of the assessment, using TIPA workload estimation tool (for external consultants)
● Define the scope of the assessment project along with the top management representatives
● Define the structure of the assessment team (roles and responsibilities) and assemble the assessment team
● Provide guidance to the Assessment Coordinator and together with him/her, identify the Interviewees
● Create the assessment project plan, monitor progress, send regular progress update to key stakeholders
● Define the interview plan
● Review the SWOT (Strength, Weakness, Opportunity, and Threat) analysis, recommendations and reports created by the TIPA Assessors and integrate into the Assessment Report
● Present results of the assessment and recommendations to the top management and key stakeholders
● Close the project, review if objectives are met, create lessons-learned log, and plan for improvement of the process assessment process
● Articulate, in detail, the 6 phases of the assessment project
● Use all tools in the TIPA toolbox to perform any or all of the above activities
Course Agenda:
Day 1
Course Introduction
● Organization of a TIPA Assessment Project
● (includes Assignment 1: TIPA Roles
● Assignment 2: Categories of Tools
● Assignment 3: Toolbox overview
● Assignment 4: Classes of Assessment)
● Responsibilities of the Lead Assessor
● (includes Assignment 5: Discover Tool T4 in Toolbox)
Definition Phase
● (includes Assignment 6: Select processes to be assessed
● Assignment 7: Discover Tool T2
● Assignment 8: Discover Tool T5
● Assignment 9: Discover Tool T6
● Assignment 10: FinTRUST – Context Discovery
● Assignment 11: Discover Tool T9
● Assignment 12: FinTRUST – Scope Agreement)
LUNCH
● Preparation Phase
● (includes Assignment 13: Discover Tool T11
● Assignment 14: FinTRUST – Prepare the Process Rating Sheet
● Assignment 15: Discover Tool T13
● Assignment 16: FinTRUST – Interview Plan
● Assignment 17: FinTRUST – Kickoff meeting)
Assessment and Analysis Phases
● (includes Assignment 18: Discover Tool T15)
● Homework (review of day’s material)
Day 2
Results Presentation Phase
● (includes Assignment 19: Discover Tool T16
● Assignment 20: Discover Tool T17
● Assignment 21: FinTRUST – Overall Profile
● Assignment 22: Discover Tool T18
● Assignment 23: FinTRUST – Results Presentation)
Assessment Closure Phase
● (includes Assignment 24: Discover Tool T19
● Assignment 25: Discover Tool T20)
● Improvement Cycle
LUNCH
● Mock Exam
● Exam
Who can Attend?
The TIPA Lead Assessor course will be of interest to:
● Certified TIPA Assessors who would like to lead TIPA assessment projects
● Assessors (CMMi, ISO/IEC 15504 etc.) who would like to use the TIPA methodology to lead process assessments
● Individuals who play a role in assessing and improving processes in an organization and who would like to organize TIPA process assessment.
● Individuals who participate in ITSM implementations in organizations and who are interested in organizing TIPA assessments to measure ITSM process maturity for capability determination (either in a supplier selection process or as a benchmarking tool)
● Individuals who are looking for a turnkey-solution for process assessment to estimate the ROI of ITSM implementations in organizations.
● Individuals in typical roles (but not limited to): Senior Consultants, Project Managers, Quality Managers, Process Owners, Auditors, process improvement consultants
Cash, Visa, MasterCard, American Express, Discover
Will Call tickets can be picked up anytime the Box Office is open, thru event start time. Customers must present the actual credit card used to place the order and a valid photo ID.
General Information... 202-628-3200 Accessible Seating Only.. 202-661-5065
Hours ... 10:00AM - 5:30PM Daily Event Days 10:00AM TO 1 Hour after the event starts. ** The Box Office is closed on non-event Sundays. **
To better accommodate your needs, Capital One Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Capital One Arena representative for further help with your ticket purchase.* Advance ticket purchase may be required. * Box office information is subject to change.