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HDI Customer Service Representative 2 Days Training in Seoul
Course Description: Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification Course introduces the skills and techniques required to provide outstanding customer service and support. HDI Customer Service Representative (HDI-CSR) training focuses on call handling Best Practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors. Course Topics: Module1 : Your Role in the Support Center ● Role of the Customer Service Representative ● Support Center’s Role in the Business ● Total Contact Ownership ● Call Handling Procedures Module2 : Communication Skills ● The Communication Process ● Cultural Sensitivity ● Vocal Elements ● Active Listening ● Incident Documentation ● Writing Skills Module3 : Problem-solving and Troubleshooting Skills ● Problem-solving and Types of Thinking ● Questioning Skills ● Solve Incidents with IMPACT ● Additional Strategies Module4 : Maximizing Effectiveness ● Your Customer’s Psychological Needs ● Handling Conflict ● Handling Difficult Customer Behaviors ● Stress Management ● The Power of a Service Attitude Learning Goals: ● How to assess customer business needs and exceed customer expectations. ● Critical thinking skills to resolve incidents quickly and consistently. ● Active listening skills and effective communication strategies. ● How to identify and defuse challenging customer behavior. ● An awareness of the core Processes and Best Practices used in service and support. Course Agenda: Day 1 ● Module1: Your Role in the Support Center ● Role of the Customer Service Representative ● Support Center’s Role in the Business ● Total Contact Ownership ● Call Handling Procedures ● Module2: Communication Skills ● The Communication Process ● Cultural Sensitivity ● Vocal Elements ● Active Listening ● Incident Documentation ● Writing Skills Day 2 ● Module3: Problem-solving and Troubleshooting Skills ● Problem-solving and Types of Thinking ● Questioning Skills ● Solve Incidents with IMPACT ● Additional Strategies ● Module4: Maximizing Effectiveness ● Your Customer’s Psychological Needs ● Handling Conflict ● Handling Difficult Customer Behaviors ● Stress Management ● The Power of a Service Attitude Who can Attend? ● Support professionals from customer service centers, call centers, and support centers who want to refine their communication skills and learn Best Practices that can help improve customer experiences. ● Individuals who are preparing for the HDI Customer Service Representative Certification exam.
read moreDenver Broncos - Cleveland HALF PRICE
Cash, Visa, MC, Discover and American Express only. Photo ID is required for all events. Tickets will only be released to the person whose name is on the envelope. Note: Broncos half-price tickets are only available via mobile delivery. There is no will call for half-price tickets. (720)258-3333 8:00am-5:00pm Monday - Friday 9:00-End of half time on Game Day ADA seating may be purchased via Ticketmaster at Ticketmaster.com or by calling 800-745-3000. Limit of 4 ADA seats per customer. For ADA assistance/inquiries, please call 720-258-3337.
read moreChicago Bulls vs. Los Angeles Lakers
The United Center Box Office accepts Cash, Visa, MasterCard, American Express and Discover Card. Tickets held at Will Call can be picked up beginning 90 minutes prior to the start of the actual event. E-TICKET /PRINT AT HOME & MOBILE TICKETING If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase in the form of a .pdf and must be printed on paper in advance for entry. Print at Home tickets cannot scanned at the venue from a mobile device. Choosing mobile entry allows the convenience of using your smartphone as your game ticket. You no longer need to bring your physical tickets to the game. This includes season tickets and single game tickets purchased online or forwarded by email through authorized outlets including Chicagoblackhawks.com, Chicagobulls.com, ClickTix, Ticketmaster.com or other United Center approved outlets. Mobile entry requires a valid QR code. (312) 455-4500 (312) 455-4519 (TTY) Monday-Friday, 11:00 a.m. until 6:00 p.m. Saturday, closed if no performance Sunday, closed if no performance *Hours subject to change depending on event schedules. Not only is the United Center designed to 100% ADA compliance, but each team member has been specifically trained in assisting our guests with special needs. Should you have any questions regarding the accessibility of the arena or for ticket information, please call 312-455-4653 and ask for Guest Relations (312-455-4519 TTY). Tickets in wheelchair accessible areas are available on all levels of the United Center, and the arena offers 100 disabled parking spaces located in parking Lot G off of Damen Avenue. All washrooms, restaurants, first aid station, seating areas, Cash Stations, box offices, Concession stands and drinking fountains are all wheelchair accessible.
read moreSUICIDAL ANGELS
Cash only accepted at the box office Tickets may be collected from 19:00 on the night. Take the credit card and Ticketmaster reference number. Ticketmaster UK 0870 154 40 40, International 00 44 161 385 3500 Underword (+44) 020 7482 1932 Monday - Saturday 11:00 - 23:00 Sunday 12:00 - 22:30 Please contact the venue for more information on 020 7482 1932
read moreBoston Celtics vs. Utah Jazz
General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games! Fall, Winter and Spring: Monday - Friday 10:00AM -6:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time. (closed Thanksgiving & Christmas) Summer: Monday - Thursday 10:00AM - 5:00PM Friday 10:00AM - 2:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time. Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D. This is an accessible venue.
read moreGin Journey Manchester
Manchester a city born of great industry, it was once the Cottonopolis of the world, “where tables are for dancing on”, where rave culture kicked off, it's the city that has everything but a beach and where the gin let’s the music play. The Gin Journey Manchester will take you on an exploration into the history of gin and it’s connection with the great city of the North while serving up some local delicacies. We’ll take you to the City of Manchester Distillery where you’ll immerse yourself in Manchester’s first gin distillery to launch for over 100 years. We’ll sample a gin made in the heart of Manchester by a gin loving couple and visit iconic Mancunian buildings. The Gin Journey Manchester is a Saturday event which begins at 14:00 and finishes at 18:30. Roll on the ginny good times. Food is available on every tour but not provided. You are informed of your meeting point a week before the event. The tour includes 5 samples of gin, 5 cocktails, in 5 amazing venues a chauffeured drive from bar to bar, a distillery tour and a ridiculous amount of fun.
read moreSeattle Seahawks vs. Cleveland Browns
Visa, MasterCard, American Express, Discover and Cash. Located at Northwest corner of Lumen Field. Opens 3 Hours prior to kickoff on gameday. Gameday: (206) 381-7848. SFC Customer Service: 877-657-4625 Open 3 hours prior to kickoff on gameday. Weekday hours will vary. Located in the Northwest corner of the Stadium. Seattle Sounders FC: 2 hours prior to match There are disabled seats (wheelchair convertible) dispersed through all areas and price levels of Lumen Field. Disabled seating and access for all is fully compliant with the Americans with Disabilities Act, (ADA).
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