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ITIL® – Service Operation (SO) 2 Days Training in Seoul
Course Description: This ITIL Service Lifecycle Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Service Operation phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the student to successfully complete the associated exam. Participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Operations and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in Practice. Course Topics: Course Introduction Module1: Introduction to Service Operation ● Purpose and Objectives ● Scope of the Process ● Context of Service Operation and the Service Lifecycle ● Business Value of the Process ● Service Operation Fundamentals Module2: Service Operation Principles ● Achieving Balance in Service Operation ● Providing Good Service ● Operational Staff Involvement in the Service Lifecycle ● Operational Health ● Communication ● Documentation ● Inputs and Outputs Module3: Service Operation Processes – Part 1 ● Event Management ● Incident Management ● Problem Management Module4: Service Operation Processes – Part 2 ● Request Fulfillment ● Access Management Module5: Common Service Operation Activities ● Goal ● Monitoring and Control Services ● IT Operations ● Server and Mainframe Management and Support ● Network Management ● Storage and Archival ● Database Administration ● Directory Services Management ● Desktop and Mobile Device Support ● Middleware Management ● Internet/Web Management ● Facilities and Data Center Management ● Operational Activities of Processes Covered in Other Lifecycle Stages ● Improvement of Operational Activities Module6: Organizing for Service Operation ● Functions of Service Operation ● Roles ● Organizational Structures of Service Operation Module7: Technology Considerations ● Generic Technology Requirements ● Evaluation Criteria for Technology and Tools for Process Implementation Module8: Implementation of Service Operation ● Managing Changes in Service Operation ● Service Operation and Project Management ● Assessing and Managing Risks in Service Operation ● Operational Staff in Service Design and Service Transition ● Planning and Implementing Service Management Technologies Module9: Challenges, Critical Success Factors, and Risks ● Objective ● Challenges, CSFs, and Risks ● Exam Preparation Guide Learning Goals: ● Understanding Service Management as a Practice and Service Operation Principles, purpose and objective ● Understanding how all Service Operation Processes interact with other Service Lifecycle Processes ● The sub-Processes, activities, methods and functions used in each of the Service Operation Processes ● The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence ● How to measure Service Operation performance ● Understanding technology and implementation Requirements in support of Service Operation ● The challenges, critical success factors and Risks related with Service Operation Course Agenda: 6 hours of self-paced, instructor-supported eLearning Day 1 ● Introduction ● Service Operation Principles ● Service Operation Processes ● Lunch ● Service Operation Processes ● Homework Day 2 ● Common Services Operation Activities ● Organizing Service Operations ● Lunch ● Technology Considerations ● Implementation of Services Operation ● Challenges, Critical ● Success Factors and Risks ● 2 hours of self-paced, instructor-supported eLearning Who can Attend? The Service Operation Lifecycle Course will be of interest to: ● Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications. ● Individuals who require a deeper understanding of the ITIL Service Operation stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service Management within an organization ● Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules ● IT professionals working within or about to enter a Service Operation environment and requiring an understanding of the concepts, Processes, functions and activities involved. ● A typical role includes (but is not restricted to): IT managers, Process owners, ITSM implementation teams, consultants, stakeholders or anyone else involved in the ITSM project
read moreLes Miserables
All major credit cards accepted on the 24 hr booking line. Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card and Ticketmaster Booking Reference Number as proof of purchase. Ticketmaster UK: 0870 154 40 40 International: 00 44 161 385 3500 The theatre box office is open from 10:00 until curtain up Monday to Saturday. For special needs seating please call the venue on 0844 482 5137.
read more“The Art of Unity” exhibit at Chauvet Arts
Join Chauvet Arts for “The Art of Unity” exhibit, a timely rotating show featuring the gallery's diverse roster of acclaimed artists during a time when artists are uniting more than ever. For more information about CHAUVET Arts, featured artists and upcoming exhibitions, please visit www.chauvetarts.com. 215 5th Avenue North Nashville, TN 37219 Open to the public five days a week, Tuesday through Saturday, 10 a.m. to 5 p.m.
read moreDisney On Ice presents Find Your Hero
Cash, American Express, Visa, MasterCard, and Discover. PICK UP AT WILL CALL 2 HOURS PRIOR TO THE PERFORMANCE TIME AT THE BOX OFFICE. PLEASE ALLOT EXTRA TIME FOR WILL CALL AND EVERYONE MUST PRESENT THE ACTUAL CREDIT CARD USED AND PICTURE ID TO RECEIVE THE TICKETS. (956)791-9192 or (956) 523-7700 HOURS: 10AM - 6PM MONDAY THRU FRIDAY. OPEN LATE EVENT NIGHT AND ON PERFORMANCE WEEKENDS CUSTOMERS ARE LIMITED TO ONE ATTENDENT SEAT PURCHASED AT THE LOWEST TICKETED PRICE WITH EACH WHEECHAIR SEAT.
read moreDetroit Lions Watch Party v Cowboys
Cash, Money Order, AMEX, MC, VISA, Personal Check (must be received 10 days prior to event). Will Call is located on the southwest corner of the stadium on the corner of Brush & Beacon Street outside Gate A. (This location may change depending on event. Please call 313-262-2000 with any questions) Ford Field Address: 2000 Brush St. Detroit, MI 48226 General Information: 313-262-2000 Ticket Information: 313-262-2002 Accessible Seating Ticket Information: 313-262-2167 Event Information: 313-262-2003 (press option 5) Detroit Lions Pro Shop: 313-262-2200 guestservices@detroitlions.com Monday - Friday: 10:00 AM - 6:00 PM Located at Gate G off St. Antoine 2000 Brush St. Suite 200 Detroit, MI 48226 Wheelchair accessible seating is available at the box office at 313-262-2167. Policy: One companion for each wheelchair patron allowed in wheelchair designated seating areas.
read morePittsburgh Penguins vs. Boston Bruins
412-642-1800 During the Pittsburgh Penguins hockey season, the DICK'S Sporting Goods Box Office at PPG Paints Arena will be open: Monday – Friday, 10:00 AM – 5:00 PM and Saturday, 10:00 AM – 2:00 PM. Sundays that are event days will vary based on the event time but opening hours will always be 10:00 AM with the Box Office remaining open up through the start of the event.
read moreMonster Jam
Visa, MC, Discover and AMEX or local preprinted checks more than 10 days before an event with valid drivers license. Tucson Convention Center Information line: (520) 791-4101 Ticket orders are not taken at this number. 1 Box Office Hours are: 10:30 am - 5:30 pm Mon - Fri and 2 hours before an event Accessible Seating available either on main floor or at the top of the arena, depending on event.
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