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ITIL® – Managing Across The Lifecycle (MALC) 2 Days Virtual Live Training in Seoul

Course Topics: The ITIL Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL Expert in IT Service Management qualification. This Course is available as a 2-day Blended training Course (and it is also available through the ITpreneurs Expert Program).  The Managing Across the Lifecycle Course builds on the knowledge and experience that learners obtained in the Intermediate Courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service Management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL Courses. However, in the new Course, the chain has expanded their business to other countries around the globe. The scenarios build upon each other, which mean that, as in real life, if you make mistakes at the beginning, it will come back to you later. Each of the scenarios covers multiple Learning Objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the Course. Learners, who are performing well in this advanced training program, will do well in the final MALC exam.  The Royal Phraya has just conducted an acquisition and learners have to assist Management in the integration. When doing so, they will be asked to analyze and apply ITIL concepts and apply these to the situation (Bloom Level 4); and synthesize and evaluate information to create a meaningful result for the hotel (Bloom Level 5). Learners work in small teams, or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment. During the Course, the instructor plays the role of the technology manager of the Royal Phraya Hotel chain.  ITpreneurs delivers a next generation Learning experience with the MALC training program. This program will test your readiness to become an ITIL Expert, and will guide you through the Process to make sure that you understand your growth areas, as well as the areas in which you excel.  Course Topics: ●     Unit 1. Introduction Managing Services Across Lifecycle ●     Unit 2. Strategic Assesment ●     Unit 3. Organizational Challenges, Critical Success Factors and Risks ●     Unit 4. ITSM Implementation Plan ●     Unit 5. Business Case ●     Unit 6. Managing Strategic Change ●     Exam Preparation  Learning Goals: ●     Key concepts of the service lifecycle ●     Communication and stakeholder Management ●     Integrating service Management Processes across the service lifecycle ●     Managing services across the service lifecycle ●     Governance and organization ●     Measurement ●     Implementing and improving service Management capability ●     Preparing for MALC examination, including mock examination opportunity Course Agenda: ●     Pre-Class Reading and Preparation ●     Kick-off conference call ●     -Instructor outlines expectations ●     Unit 1. Introduction Managing Services Across Lifecycle ●     -self study eLearning ●     -self Assesment quizzes ●     Unit 2. Strategic Assesment ●     -scenario review ●     -individual assignment ●     -send response to instructor ●     Unit 3. Organizational Challenges, Critical Success Factors and Risks ●     -scenario review ●     -individual assignment ●     -send response to instructor ●     Unit 4. ITSM Implementation Plan ●     -scenario review ●     -individual assignment ●     -send response to instructor Day 1 – Highly Interactive Classroom Learning ●     Group Discussion and ●     Review of assignments for Unit 2, 3, and 4 ●     Feedback provided by Instructor on Unit 2, 3, and 4 ●     LUNCH ●     Unit 5. Business Case ●     Briefing on assignment ●     Group work ●     Presentation of results Day 2 – Highly Interactive Classroom Learning ●     Unit 5. Business Case ●     Review of the results ●     Unit 6. Managing Strategic Change ●     Briefing on assignment ●     Group work ●     LUNCH ●     Unit 6. Managing Strategic Change ●     Presentation of results ●     Review of the results ●     Discuss Case Study ●     Post-Class Reading and ●     Exam Preparation ●     Exam Preparation ●     Review of eLearning material ●     Exam preparation Who can Attend? The Managing Across the Lifecycle Course will be of interest to:  ●     Chief Information Officers ●     Senior IT Managers ●     IT Managers ●     Supervisors ●     IT Professionals ●     IT Operations Practitioners ●     IT Development Practitioners ●     Individuals who require a business and Management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. ●     Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module. ●     Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

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Los Angeles Lakers vs. Sacramento Kings

STAPLES Center does not accept Will Call drop off. Alternate Will Call Procedure (Alternate Pick Up) If a person (other than the person ordering and paying for the tickets) is picking up a Will Call order, the Alternate Pick-Up's name MUST be on the account. To add the name of an alternate pick-up to the account, the original purchaser must contact Ticketmaster Customer Service at 1-800-745-3000, verify their account information and request the addition an alternate pick-up. 213-742-7340 Box office is located on North side of building at 11th and South Figueroa. Box office hours are 10am to 6pm, Monday through Saturday. It is open extended hours on event day. Phone: 213-742-7340 SUMMER HOURS Closed Saturdays and Sundays unless there is an event, the box office will open at 9am on Saturdays or 10am on Sundays only if there is an event. The box office will have extended hours on all event days.

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Hamilton (NY)

Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm

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Atlanta Hawks vs. Washington Wizards

Accepts: cash, Visa, Mastercard, Discover, American Express Located at main box office on Centennial Olympic Park Drive. Available for pickup beginning 1 1/2 hours prior to event. Closing time will vary by event. PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER. 404-878-3000 - State Farm Arena Box Office 1-866-715-1500 - Atlanta Hawks The Box Office is open on event days and for the first day of all on-sales. (Hours will vary based upon the events and time of on-sales). Accessible seating is available in throughout the arena in various price categories. Seating for the sight/hearing impaired available in the lower level. All accessible seating is subject to availability. All levels of the Arena are accessible by elevator and escalator.

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Summer Art Camp

Join us for Summer Art Camp! June 29-July 31st from 9:00am-3:30pm *For grades 1st-8th Morning, Afternoon, and Full Day availability. We are carefully following all CDC guidelines and protocols at this time. Learn more and enroll today by visiting arttrek.org/summer-camp/

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Arizona Diamondbacks vs. Los Angeles Dodgers

Visa, Mastercard, American Express, Cash All will call can be picked up at the main box office or ticketing kiosks on the southwest corner of the ballpark during regular business hours. Ticket office information line-(602)514-8400 Main Number-(602)462-6500 SMG/SAA Ventures, LLC-(480)994-0471 Hours: Monday-Friday 9:00-5:00 and Event Days only Location: Main Ticket Office-Southwest corner of ballpark on 4th St. and Jackson. Additional Ticket Windows-Gate K Northeast corner of ballpark-near 7th St. on Jefferson The Box Office opens for the winter season TBA Accessible Seats are reserved for individuals with accessible needs. These seats are restricted to no more than six (6) companions. If someone is wanting more than the allowed limit, please have them call the Box Office at 602 514-8400. Only 1 companion is guaranteed to be in the same section as the guest, depending on availability.

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WICKED (NY)

CashCheckAmExVisaMC Pick up tickets 1 hour prior to show. Customers must present the actual credit card used to place the order and a photo ID. (212) 586-6510 Monday - Wednesday 10am - 8pm Thursday - Saturday 10am - 8:30pm

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