Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Course Description:
This Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Service Strategy phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the participant to successfully complete the associated exam.
The Course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service Management within an organization. This Course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.
Through the blended form of Learning, participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in Practice.
Course Topics:
Course Introduction
● Introductions
● Course Introduction
● Course Learning Objectives
● Unique Nature of the Course
● Course Agenda and Exam Details
● Course Agenda
● ITIL Intermediate Classroom Course
● ITIL Intermediate Expert Program Course
● ITIL Intermediate Classroom Blended Course
● ITIL Intermediate Virtual Classroom Blended Course
● Introduction to Service Strategy
● Purpose and Objectives
● Scope of Service Strategy
● Value to the Business
● Relationship with Other Lifecycle Phases
● Group/Individual Exercise
● Service Strategy Principles
● Basic Approach to Deciding a Strategy
● Strategy and Opposing Dynamics and Outperforming Competitors
● The Four Ps of Service Strategy
● Services and Value
● Utility and Warranty of Services
● Customer Assets, Service Assets, and Strategic Assets
● Service Providers – Types and Choosing Between Them
● Defining Services
● Strategies for Customer Satisfaction
● Service Economics
● Sourcing Strategy
● Strategy Inputs and Outputs with the Service Lifecycle
Service Strategy Processes
● Strategy Management for IT Services
● Service Portfolio Management
● Financial Management for IT Services
● Demand Management
● Business Relationship Management
● Group/Individual Exercise
● Sample Test Questions
● Governance
● Governance
● Strategizing for Governance
● The Governance Framework
● IT Governance
● Governance Bodies
● Relationship of Service Strategy with Governance
● Group/Individual Exercise
● Organizing for Service Strategy
● Organizational Development
● Departmentalization Organization
● Organizational Design
● Service Owner and Business Relationship Manager
● Other Roles
Technology Considerations
● Service Automation
● Service Interfaces
Implementing Service Strategy
● Implementation Through the Lifecycle
● Following the Lifecycle Approach
● Impact of Service Strategy on Other Lifecycle Phases
● Group/Individual Exercise
Challenges, Critical Success Factors, and Risks
● Challenges
● Risks
● CSFs
● Sample Test Question
Exam Preparation Guide
● Mock Exam 1
● Mock Exam 2
Learning Goals:
● Understand Service Management as a Practice and Service Strategy Principles, purpose and objective.
● Understand how all Service Strategy Processes interact with other Service Lifecycle Processes.
● Identify the activities, methods and functions used in each of the Service Strategy Processes.
● Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence.
● Measure Service Strategy performance.
● Understand technology and implementation Requirements in support of Service Strategy.
● Identify the challenges, critical success factors and Risks related with Service Strategy.
Course Agenda:
6 hours of self-paced, instructor-supported eLearning
Day 1
● Course Introduction
● Introduction to Service Strategy
● Service Strategy Principles
● Service Strategy Processes
● Governance
● Homework
Day 2
● Organizing for Service Strategy
● Technology Considerations
● Implementing Service Strategy
● Challenges, Critical Success Factors, and Risks
● 2 hours of self-paced, instructor-supported eLearning
Who can Attend?
● CIO/CTOs
● Supervisory staff
● IT Team leaders
● IT Designers
● IT Architects
● IT Consultants
● IT Audit Managers
● IT Security Managers
● Service Test Managers
● ITSM Trainers
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
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Cash and All Major Credit Cards
Must have photo ID & credit card used to purchase tickets when picking up will call tickets
1-855-234-7469 1-866-574-3851 - Group Sales (10+)
10:00am - 8:00pm (show nights vary)
Accessible ramps to orchestra & mezzanine sections; Elevator service to balcony
The venue is cashless so card payments only. All bookings at the venue are subject to booking fees.
Cobo tickets will be ready for collection from the venue box office from 16:00 on the day of the event only, unless the show begins earlier than usual when cobos will be available accordingly. Take the card used for the booking and the Ticketmaster booking reference number. Letters of Authorisation are not accepted. Duplicate tickets will only be available once the doors have opened. Customers collecting duplicate tickets will be required to enter the auditorium immediately after collecting their tickets so are not advised to collect their tickets earlier than they intend to enter the venue. Take the card used for the booking and the Ticketmaster booking reference number. Letters of authorisation are not accepted.
Ticketmaster: 08448 44 47 48 Calls will cost 7 ppm plus your network access charge.
Performance days: 16:00 until the event begins Non-performance days: Closed
Disabled access bookings can be conducted via the venue directly via email on info@eventimapollo.com. There is an access ramp at the front of the venue and no steps into the stalls auditorium. The circle area is only accessible via at least 30 steps; there is no lift to the circle. There is a disabled access toilet at the rear of the stalls fittted with a RADAR lock. Please bring you key with you to access or speak to a member of staff.
Cash, Visa, Mastercard, American Express, Discover
Customers can pick up their tickets on the day of the show at the Will Call Window. Customers must have actual credit card, a picture ID, and their confirmation number.
(304)345-7469
Monday - Friday: 10AM - 5PM Saturday - Sunday: Hours vary depending on events and onsales.