Course Description:
AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect and correct any impact cyber attacks will have on the information required to do business. Adding RESILIA to the existing AXELOS global best practice portfolio, including ITIL® and PRINCE2®, brings a common cyber resilience best practice for security, IT service management and business. Active cyber resilience is achieved through people, process and technology.
The RESILIA TM Practitioner course starts by revisiting the concepts and knowledge acquired in the Foundation course and requires you to bring that knowledge into practical activities in interesting real-life scenarios. The course begins with distinguishing among the terms: asset, risk, threat and vulnerability. It determines the key activities needed to address risks and opportunities as well as to create and manage a risk register and a risk treatment plan. Further, it explains the purpose and use of the control objectives for cyber resilience processes, and the interactions and activities that are aligned with corresponding ITSM activities. In the final part of the course, it describes the application of the seven-step improvement process to plan cyber resilience improvements, the ITIL CSI approach to cyber resilience and the segregation of duties and dual controls related to cyber resilience roles and responsibilities.
Course Topics:
Module 1 : Course Introduction
● Let us get to know each other
● Course learning objectives
● Course agenda
● Activities
● Module end questions
● Course book structure
● RESILIA certification
Module 2 : Risk Management
● Distinguish between the terms: risk, asset, vulnerability, threat
● Determine the actions needed to address risks and opportunities and explain their purpose
● Create and manage a:Risk register
● Risk treatment plan
Module 3 : Cyber Resilience Strategy
● Explain the purpose and use of the control objectives:Establish governance
● Manage stakeholders
● Identify and categorize stakeholders
● Create and manage cyber resilience policies
● Manage audit and compliance
● Explain how ITSM processes and cyber resilience interact
Module 4 : Cyber Resilience Design
● Explain the purpose and use of the control objectives:Human resource security
● System acquisition, development, architecture and design
● Supplier and 3rd party security
● Endpoint security
● Cryptography
● Business continuity
● Explain how ITSM processes and cyber resilience interact
Module 5 : Cyber Resilience Transition
● Explain the purpose and use of the control objectives:Asset management and configuration management
● Classification and handling
● Data transportation and removable media
● Change management
● Testing
● Training
● Documentation management
● Information retention
● Information disposal
● Explain how ITSM processes and cyber resilience interact
Module 6 : Cyber Resilience Operation
● Explain the purpose and use of the control objectives:Access control
● Network security management
● Physical security
● Operations security
● Incident management
● Explain how ITSM processes and cyber resilience interact
Module 7 : Cyber Resilience Continual Improvement
● Explain the purpose and use of the control objectives:Audit and review
● Control assessment
● Key Performance Indicators
● Business continuity improvements
● Process improvements
● Remediation and improvement planning
● Apply the seven-step improvement process to plan cyber resilience improvements
● Apply the ITIL CSI approach to cyber resilience
Module 8 : Segregation of Duties and Dual Controls
● Apply the concepts of segregation of duties and dual controls to an organizational
● Context
Learning Goals:
● Be able to carry out risk management.
● Be able to manage the controls relevant to cyber resilience strategy and align these with IT service management (ITSM).
● Be able to manage the controls relevant to cyber resilience design and align these with ITSM.
● Be able to manage the controls relevant to cyber resilience transition and align these with ITSM.
● Be able to manage the controls relevant to cyber resilience operation and align these with ITSM.
● Be able to manage the controls relevant to cyber resilience continual improvement and align these with ITSM.
● Be able to evaluate need for segregation of duties and dual controls.
Course Agenda
Day 1
● Course Introduction
● Risk Management
● Cyber Resilience Strategy
● Cyber Resilience Design
Day 2
● Recap and discussion
● Cyber Resilience Transition
● Cyber Resilience Operation
● Cyber Resilience Continual Improvement
● Segregation of Duties and Dual Controls
Who can Attend?
The RESILIA TM Practitioner course audience includes all teams across the Business, IT and Risk functions, including:
● IT Service Management
● Operations and Incident management
● IT Change & Release management
● IT Supplier & Vendor management
● Business Analysis and Design
● Business analysts
● IT Architects
● Development
● IT Project & Programme Management
● Risk and Compliance
● Information Security management
● Business Continuity managers
Cash, American Express, Discover Card, MasterCard and Visa. Checks are accepted up to 21 days prior to the event.
Will Call tickets are available at the DeVos Performance Hall beginning 1 1/2 hours prior to showtime. Customer must have their Confirmation Number and Photo Identification.
For information about events at the DeVos Performance Hall, please call: *Broadway Grand Rapids: 616-235-6285 *Grand Rapids Ballet: 616-454-4771 *Grand Rapids Symphony: 616-454-9451 *Opera Grand Rapids: 616-451-2741 *DeVos Performance Hall: 616-742-6500
The DeVos Performance Hall Box Office opens 3 hours prior to events. Tickets for events at DeVos Performance Hall can be purchased at the DeVos Place Box Office or the Van Andel Arena Box Office Monday through Friday 10:00 AM to 5:00 PM.
Customers needing special seating arrangements may purchase tickets online at Ticketmaster.com, by calling Ticketmaster at 1-800-745-3000, or by visiting the DeVos Box Office prior to the event. Accessible Seating Terms: Wheelchair Accessible: seating location in which there are no stairs that allows for wheelchair or scooter usage. Companion Seat: seating for individuals that are attending an event with someone who requires wheelchair or semi-ambulatory seats. Semi-Ambulatory: seating reserved for those with limited mobility that may require walking a few incline/decline stairs.
Visa, MasterCard, Amex, Discover, Cash **Cashless transactions are highly encouraged to minimize contact.**
Box Office: 214-665-4797 Event Line: 214-665-4200 Parking Hotline: 214-665-4700 Dallas Mavericks: 214-747-6287 Dallas Stars: 214-467-8277
The Box Office is located on the North-East corner of the building (across from The Lexus Parking Garage). Due to the global coronavirus pandemic, the Box Office is operating under reduced hours. Please visit our website for the current hours of operation: www.americanairlinescenter.com. Concert tickets are not available for purchase at the American Airlines Center Box Office on the day of the public on-sale. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com. Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center Box Office on the next business day.
MAJOR LEAGUE BARBER
ORIGINAL CHICAGO MIDWEST SUPERBARBER & BEAUTY TRADESHOW
SPONSORED BY:
WAHL CLIPPER CO - BOOKSY - GREAT CLIPS - LUSTER SCURL & MORE!
DONALD E. STEPHENS CONVENTION CENTER
5555 NORTH RIVER ROAD - ROSEMONT-CHICAGO IL 60018
CALL US TOLL-FREE:
(267) 702-4652 or (312) 612-0591
*ALL BARBER & BEAUTY COMPETITIONS WILL TAKE PLACE
ON SUNDAY JANUARY 12TH 11AM TO 7PM*
TOP ALL AROUND BARBER & BEAUTY EDUCATIONAL CLASSES and COMPETITIONS
*EDUCATION POWERED BY EDUCATORS KNOWN WORLDWIDE IN THIS
AMAZING INDUSTRY
*COMPETITION POWERED BY MAJOR LEAGUE BARBER
& MAJOR LEAGUE STYLIST COMPANIES
*NEW THIS YEAR PRO STYLIST COMPETITON HAS BEEN ADDED AND
THE MAKEUP COMPETITION IS BACK!!!
NEED MORE BRAND AWARENESS or EXPOSURE TO MORE PEOPLE?
ARE YOU INTERESTED IN GETTING A HEAD START ON ADVERTISING AND PROMOTING YOUR BUSINESS , BRAND AND PRODUCT?
ECONOMIC AND PREMIUM SPONSORSHIP PACKAGES AVAILABLE NOW
TAKE A LOOK AT YOUR OPTIONS BELOW
(CLICK GREEN TICKET BUTTON)
ARE YOU A FEMALE BARBER THAT WANTS TO EXCLUSIVELY SHOWCASE ON
THE MLB ORIGINAL FEMALE BARBER SHOWCASE STAGE?
*NEWLY ADDED BARBER SHOP MAIN STAGE*
SHOWCASE YOUR BARBER SHOP TEAM THIS YEAR!
PROMOTE YOUR BARBERS ON OUR BARBER SHOP MAIN STAGE.
YOU CAN POST BANNERS AND TALK ABOUT YOUR BUSINESS.
GREAT OPPORTUNITY IF YOUR LOOKING FOR NEW BARBERS TO BE APART OF YOUR TEAM.
ANY QUESTIONS OR SERIOUS INQUIRIES
CONTACT US: 312.612.0591 or Shoot Us a Email: joeflano@mlbmidwesttradeshow.com
FAQs
What's the refund policy?
There are NO ticket refunds. You may however make arrangements for someone else to use the ticket. You can also recieve a credit to attend any of other Major League Barber Events.
Do I have to bring my printed ticket to the event?
Either a printed ticket or the Eventbrite App on your smart phone (showing a valid ticket purchase) can be used for entry into the events at the door to our staff.
Is it ok if the name on my ticket or registration doesn't match the person who attends?
Yes it is ok.
Are children allowed at this event?
Children under 15 years of age are not recommended to attend this event. We want to maintain a safe, educational atmosphere for those in the Barber community to enjoy. If however you decide to have your child attend, they will have to pay full adult price for admission.
Who will be the Instructors during the Education Seminar?
Educators & Hosts are Confirmed Will Be Announced Soon!
What are my transportation/parking/accomodation options for getting to and from the event?
We Will Have Travel Specials and Suggestions Posted Soon!
For any logistical questions regarding the event (parking, hotel, etc), you may contact us: 708.906.7927.
Our Information is updated as it becomes available.
HOTEL & LODGING INFORMATION:
HYATT REGENCY O'HARE - ROSEMONT,IL
9300 BRYN MAWR AVE, ROSEMONT, IL 60018
KING & DOUBLE BED ROOMS: $100 Plus Tax Nightly Rate*
FOR RESERVATIONS CALL: 1-800-233-1234
MENTION CODE: "G-MWSP"
*FREE ROUNDTRIP AIRPORT SHUTTLE*
THE WESTIN O'HARE - ROSEMONT
6100 N. RIVER RD, ROSEMONT, IL 60018
KING & DOUBLE BED ROOMS: $109 Plus Tax Nightly Rate*
FOR RESERVATIONS CALL: 847-698-6000
MENTION CODE: "MAJOR LEAGUE BARBERS"
*FREE ROUNDTRIP AIRPORT SHUTTLE*
COMFORT INN O'HARE-CONVENTION CENTER - DES PLAINES, IL
2175 E. TOUHY AVE, DES PLAINES,IL 60018
KING & DOUBLE BED ROOMS: $85 Plus Tax Nightly Rate
*INCLUDES FREE HOT BREAKFAST
*FREE SHUTTLE ROUNDTRIP TO O'HARE AIRPORT and
DONALD E. STEPHENS CONVENTION CENTER
FOR RESERVATIONS CALL 847-553-4606
MENTION CODE: "MLB MIDWEST"
.
.
MLB ORIGINAL MIDWEST SUPERBARBER & BEAUTY TRADESHOW
SUNDAY JANUARY 12TH: 10:00AM TO 8:00PM
OVER 8 HOURS OF INTENSE BARBER EDUCATION!
*TWO CLASSROOMS, EDUCATION STAGE AND
NEWLY ADDED *PRODUCT KNOWLEDGE STAGE* OF MULTIPLE EDUCATORS!
TAKE YOUR PICK!
THERE WILL BE EDUCATORS DEMONASTRATING: BUSINESS ENTREPNEURSHIP, PROPER USE OF SHEARS, BASIC TO ADVANCE DESIGNS, BASIC TO ADVANCE FADING, PORTRAITS, RAZOR WORK, SOCIAL MEDIA MARKETING & MUCH MUCH MORE!
FEATURED GUEST EDUCATORS: TBA in OCTOBER 2019
MAIN STAGE, EDUCATION STAGE AND PRODUCT KNOWLEDGE STAGE FOR EDUCATION TIME: 11:00AM TO 7:00PM
TWO CLASSROOMS FOR EDUCATION:
10:00AM TO 5:30PM
*PRIVATE & PUBLIC CLASSES AVAILABLE*
ORIGINAL BARBER/BEAUTY SCHOOL AND SHOP SHOWCASE STAGE:
12:00PM TO 6:00PM
_______________________________________________________________________
CHECK-IN TIME BEGINS FOR ALL COMPETITIONS AT 9:30AM
* MUST CHECK IN A HOUR BEFORE YOUR COMEPETITION BEGINS*
COMPETITIONS START AT: 11:00AM TO 7:00PM
MAKE-UP & STYLIST COMPETITION STARTS AT 2:30PM TO 3:30PM
BARBER COMPETITION STARTS AT 11:00AM TO 7:00PM*
*30 TO 40 COMPETITION SLOTS AVALIABLE FOR EACH CATEGORY*
*REGISTER BY CLICKING YOUR OPTION BELOW*
SUBJECT TO CHANGE
*BASIC & PREMIUM EXHIBIT BOOTHS AVAILABLE*
*CLASS TICKETS & ALL BARBER/BEAUTY COMPETITION REGISTRATION
* CLICK TO BUY YOUR CLASS TICKET BELOW (STUDENT OR PROFESSIONAL)
ALL COMPETITIONS DETAILS STARTS HERE! *JUST BELOW*
- THE ORIGINAL CREATIVE BOB CATEGORY
CREATIVE BOB CATEGORY *EARLY BIRD DISCOUNT $15 OFF*
(REGULAR PRICE: $125.00) TIME LIMIT IS 60 MINUTES - OPEN TO ALL PROFESSIONALS ALL STYLING TOOLS ARE ALLOWED BRING YOUR OWN EQUIPMENT & TOOLS (RING LIGHT ETC.) YOU WILL BE JUDGED ON: PRECISION - STYLING - CREATIITY - OVERALL LOOK
*PLEASE CONTACT US FOR RULES AND REGISTRATION FORMS*
KD LUCAS: (773) 827-7829
MAJOR LEAGUE STYLIST COMPANY: (312) 612-0591
ENTRY FEE: $125.00 *EARLY BIRD ENTRY FEE: $110.00
VALID UNTIL NOVEMBER 15TH
- THE ORIGINAL MAKE-UP ARTIST FULL GLAM MAKEUP LOOK CATEGORY *EARLY BIRD DISCOUNT $15 OFF*
(REGULAR PRICE: $125.00) TIME LIMIT IS 60 MINUTES - BRING YOUR OWN EQUIPMENT & TOOLS (RING LIGHT ETC.) YOU WILL BE JUDGED ON: SANITATION OF TOOLS, CREATIVITY AND COLOR, CLEANLINESS OF FINISH LOOK AND OVERALL TOTAL LOOK. SCORING SCALE OF 1 TO 5.
*PLEASE CONTACT US FOR MAKEUP RULES AND REGISTRATION FORMS*
DIANA: DIANASAV.BEAUTY@GMAIL.COM
MAJOR LEAGUE BEAUTY COMPANY: (312) 612-0591
ENTRY FEE: $125.00 *EARLY BIRD ENTRY FEE: $110.00
VALID UNTIL NOVEMBER 15TH
- PROFESSIONAL ORIGINAL SUPER TAG TEAM CATEGORY
TWO BARBERS OR BARBER & STYLIST: 70 MINUTES TOTAL.
HAIRCUT W/FADE & FREESTYLE DESIGN OF YOUR CHOICE
*NO COLOR/GLITTER OF ANY KIND*
*DYE IS ALLOWED MUST LOOK NATURAL*
*PLEASE READ FULL RULES ON THIS PAGE*
ENTRY FEE: $225.00 *EARLY BIRD ENTRY FEE: $200.00*
VALID UNTIL NOVEMBER 15TH
- SUPER STUDENT BEST HAIRCUT ANYTHING GOES CATEGORY
40 MINUTES TO EXECUTE A FADE & ANY STYLE (FACIAL HAIR IS OPTIONAL)
*NO SPRAY COLOR /GLITTER ALLOWED
DYE IS ALLOWED MUST LOOK NATURAL*
*PLEASE READ FULL RULES ON THIS PAGE*
ENTRY FEE: $80.00 *EARLY BIRD ENTRY FEE: $60.00*
VALID UNTIL NOVEMBER 15TH
- PROFESSIONAL SUPER FREESTYLE GRAPHIC DESIGN CATEGORY
50 MINUTES TO EXECUTE A FREESTYLE HAIRCUT OF YOUR CHOICE
* NO COLOR OR GLITTER OF ANY KIND, DYE IS ALLOWED MUST LOOK NATURAL*
(FACIAL HAIR IS OPTIONAL)
* PLEASE READ RULES ON THIS PAGE*
ENTRY FEE: $125.00 *EARLY BIRD ENTRY FEE: $110.00*
VALID UNTIL NOVEMBER 15TH
- PROFESSIONAL BEST FADE & STYLE CATEGORY
45 MINUTES TO CUT A FADE & STYLE
* PLEASE READ RULES ON THIS PAGE*
ENTRY FEE: $125.00 *EARLY BIRD ENTRY FEE: $110.00*
VALID UNTIL NOVEMBER 15TH
- PROFESSIONAL SUPER FASTEST and CLEANEST FADE CATEGORY
15 MINUTES TO EXECUTE THE FASTEST AND CLEANEST BALD FADE
* PLEASE READ RULES ON THIS PAGE*
ENTRY FEE: $125.00 *EARLY BIRD ENTRY FEE: 110.00*
VALID UNTIL NOVEMBER 15TH
*THE MAIN EVENT*
THE ORIGINAL BEST IN THE MIDWEST CHAMPION CATEGORY
60 MINUTES TO DO BEST CREATIVE HAIRCUT
*PLEASE READ RULES HERE AND IN DESCRPTION SECTION BELOW*
*20 COMPETITION SLOTS ONLY*
ENTRY FEE: $175.00
PROFESSIONAL BEST MIDWEST MUA FULL-GLAM MAKEUP CATEGORY
1ST PLACE - $300 CASH, PINK CHAMPIONSHIP BELT, MAKE-UP GOODIE BAG W/PRODUCTS
2ND PLACE - 4 FT TROPHY, BEAUTY BOSS GOODIE BAG W/ PRODUCTS
3RD PLACE - 3 FT TROPHY, BEAUTY BOSS GOODIE BAG W/PRODCUTS
PROFESSIONAL MAJOR LEAGUE STYLIST CREATVE BOB CATEGORY
1ST PLACE- $500 CASH, STYLIST CHAIR, PURPLE CHAMPIONSHIP BELT, WAHL CLIPPERS, STYLIST GOODIE BAG W/PRODUCTS & MORE!
2ND PLACE - 4FT TROPHY, WAHL CLIPPERS , STYLIST GOODIE BAG W/ PRODUCTS & MORE!
3RD PLACE - 3FT TROPHY, WAHL CLIPPERS, STYLIST GOODIE BAG W/PRODCUTS & MORE!
THE ORIGINAL BEST IN THE MIDWEST CHAMPION CATEGORY PRIZES:
ONE WINNER - BEST IN THE MIDWEST CHAMPIONSHIP BELT , 4FT TROPHY, MLB MEDAL, $500 CASH, WAHL CLIPPER, GROOMING PRODUCTS & MORE!
*THE ORIGINAL TAG TEAM FREESTYLE DESIGN CATEGORY PRIZES:
1ST PLACE- $700, 2 HEAVYWEIGHT CHAMP BELTS, WAHL CLIPPERS,
ANDIS CLIPPERS & $300 IN VARIOUS PRODUCTS
2ND PLACE- 2 TROPHIES, WAHL CLIPPERS, & VARIOUS PRODUCTS
3RD PLACE- 2 TROPHIES, WAHL CLIPPERS, & VARIOUS PRODUCTS
4TH PLACE - 2 MLB MEDALS, WAHL CLIPPERS, & VARIOUS PRODUCTS
*SUPER STUDENT BEST HAIRCUT ANYTHING GOES CATEGORY PRIZES
1ST PLACE- 3FT TROPHY, $150 CASH, WAHL CLIPPERS, & PRODUCTS
2ND PLACE- 2FT TROPHY, WAHL CLIPPERS, & $150 IN PRODUCTS
3RD PLACE- 1FT TROPHY, WAHL CLIPPERS, & $150 IN PRODUCTS
4TH PLACE- MLB MEDAL, WAHL CLIPPERS & $150 IN PRODUCTS
5TH PLACE- MLB MEDAL, WAHL CLIPPERS & $150 IN PRODUCTS
*PROFESSIONAL BEST FADE & STYLE CATEGORY PRIZES
1ST PLACE- BARBER CHAIR, BLACK ON BLACK CHAMPIONSHIP BELT, WAHL CLIPPERS & PRODUCTS
2ND PLACE- 4FT TROPHY, WAHL CLIPPERS & $300 IN VARIOUS PRODUCTS
3RD PLACE- 3FT TROPHY, WAHL CLIPPERS & $300 IN VARIOUS PRODUCTS
4TH PLACE- MLB MEDAL, WAHL CLIPPERS & $300 IN VARIOUS PRODUCTS
5TH PLACE- MLB MEDAL, WAHL CLIPPERS & $300 IN VARIOUS PRODUCTS
*PRO SUPER FREESTYLE DESIGN CATEGORY PRIZES
1ST PLACE- BARBER CHAIR, BLACK ON BLACK CHAMPIONSHIP BELT, WAHL CLIPPERS & ANDIS CLIPPERS & PRODUCTS
2ND PLACE- 4FT TROPHY, WAHL CLIPPERS & $300 IN VARIOUS PRODUCTS
3RD PLACE- 3FT TROPHY, WAHL CLIPPERS & $300 IN VARIOUS PRODUCTS
4TH PLACE- MLB MEDAL, WAHL CLIPPERS & $300 IN PRODUCTS
5TH PLACE- MLB MEDAL, WAHL CLIPPERS & $300 IN PRODUCTS
*PRO SUPER FASTEST AND CLEANEST FADE CATEGORY PRIZES
1ST PLACE- $500 CASH , CHAMPION BELT, WAHL CLIPPERS & PRODUCTS
2ND PLACE- 4FT TROPHY, WAHL CLIPPERS & $300 IN PRODUCTS
3RD PLACE- 3FT TROPHY, WAHL CLIPPERS & $300 IN PRODUCTS
You Will Be Judged 1-10 scoring scale on everything except *Total Look*
*Total Look* Will Be Judged on 1-5 scoring scale.
All categories must have 10 or more contestants in each To receive full payment amount!
ALL SALES ARE FINAL & PRICES SUBJECT TO CHANGE
*THERE WILL BE A $5 ADDITIONAL FEE AT THE DOOR ON COMPETITION REGISTRATIONS AND TICKET PURCHASES.
COME PREPARED TO TAKE NOTES, ASK QUESTIONS AND HAVE SUPERBARBERFUN!
IMPORTANT NOTICE TO ALL VENDORS:
*MUST PURCHASE ELECTRICITY IN ADVANCE SEPARATELY* TO SETUP ELECTRICITY CALL: 847.993.4816*
* BASIC & PREMIUM EXHIBIT 10 X 20 SPACES AVALIABLE*
* BASIC & PREMIUM EXHIBIT 10 X 10 SPACES AVAILIABLE*
FOR MORE INFO CONTACT MAJOR LEAGUE BARBER OFFICES:
CONTACT KITURAH: (708) 925-2112
TOLL-FREE PHONE: (267) 702-4MLB OR (312) 612-0591
EMAIL: MLBMIDWESTTRADESHOW@GMAIL.COM - JOEFLANO@MLBMIDWESTTRADESHOW.COM
FOR UPDATES FOLLOW MLB ON INSTAGRAM:
@MAJORLEAGUEBARBER @MLBMIDWESTTRADESHOW
Box Office: 214.665.4797 Mavericks Group Sales (20 or more): 214.747.MAVS Event Line: 214.665.4200 Parking Hotline: 214.665.4700 Dallas Mavericks: 214.747.6287 Dallas Stars: 214-467.8277
The Box Office is located on the North-East corner of the building (across from The Lexus Parking Garage): Open for normal business hours Monday-Saturday 10:00am-5:00pm Closed on non event Sundays Box Office visitors should park in The Lexus Parking Garage during non-event hours. American Airlines Center Box Office Policy: Concert tickets are not available for purchase at the American Airlines Center box office on the public on-sale. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com or by phone at 800-745-3000. Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center box office on the next business day that the box office is open.
Visa, MasterCard, Amex, Discover, Cash
TICKETS PURCHASED IN ADVANCE : Tickets may be picked up in advance beginning 48 hours AFTER THE PURCHASE at the Box Office(hours are Monday - Saturday 10am-5pm). - OR - Beginning 2 hours prior to show time tickets may be picked-up at the Box Office. --------------------------------------------------------- TICKETS PURCHASED ON THE DAY OF THE EVENT : Tickets purchased on the DAY OF THE EVENT may only be picked-up beginning 2 hours prior to show time at the Box Office. Please bring the actual credit card use to purchase the tickets, the confirmation number and valid photo ID. American Airlines Center charges a $5.00 per envelope fee for outside will call. This fee will be charged for all third party events. The fee will not be charged for Dallas Mavericks or Dallas Stars, suite holders or Platinum Club members.
The Gótico Tapas Tour takes you through Barcelona’s famous Gothic Quarter, in the Ciutat Vella (old city) – past Roman walls, alongside cathedrals, through precious plazas and, most importantly, in-and-out of small local restaurants that will leave you sated, jolly, and with a better understanding of local Catalan and national Spanish cuisine.
Gótico was our first tour, is our first love, and remains a great traditional option in Barcelona’s most historic setting.
First time in Barcelona? This is the one for you!
The low-down on our Barcelona tapas tour
This is not a historical walking tour with a snack at the end.
Our 3 hour tour stops in 3 small food establishments, ranging from high-quality specialty shops to home-style tapas restaurants, each one with its own scrumptious specialties for you to taste.
Your knowledgeable guide will safely lead you, all the while sharing stories about Barcelona life, food and history. You will enjoy all the cuisine, and, due to the small size of the group, you will also enjoy a more personal, relaxed experience.
Our tour groups are typically no larger than 6; meaning we can discreetly visit venues loved by locals and genuinely enjoy each other’s company. Indeed, by the end of the night we usually feel we’ve made lifelong friends!
VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & CASH
The Coyotes Pick-up Window is located outside the Northeast corner of the Arena near Gate 5. Guests picking up will call tickets must present valid photo ID and credit card used for purchase, if applicable, that matches tickets to be picked up. ALTERNATE PICK-UP: If another person, other than the person ordering & paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at 800-745-3000, ask for customer service, verify account information and request alternate pick-up.
Please call TICKETMASTER for event and ticketing information - 1-800-745-3000 For Additional information call Gila River Arena Box Office - 623-772-3800. WEBPAGE: www.gilariverarena.com
Located outside on the Northeast corner of the Arena. Monday – Friday: 10:00AM – 6:00PM Saturday: 10:00AM – 4:00PM during hockey season and on-sale days. Sunday: Closed except on event days. Box Office hours may be extended for on-sales or on event days.
Arizona Coyotes: To purchase accessible seats for Arizona Coyotes, subject to availability, please call the Arizona Coyotes Ticket Office at 480-563-PUCK (7825) or visit the Gila River Arena Box Office. Arena Concerts and other Events: To purchase accessible seats for a concert or other event, subject to availability, please call Ticketmaster at 1-800-745-3000 for phone purchase or www.ticketmaster.com for on-line purchase, or visit the Gila River Arena Box Office. ACCESSIBLE SERVICES: Requests for Sign Language Interpreters should be made at least 72 hours in advance of the event. Call Guest Services at 623-772-3240 for these arrangements. Assistive Listening Devices are available from the Gate 5 Guest Services Booth. Parking Lot G located on the east side of the Arena is available for disabled guests with state issued license plates or placards. Parking Attendants will direct guests to the disabled parking area. All restrooms and concession stands are accessible. Gila River Arena welcomes service animals utilized by guests with disabilities.
Efectivo,Tarjeta de Crédito y Debito
CONCIERTOS : El día del evento en la taquilla de Puerta 5 de Ciudad Deportiva en Horario de 10:00 hasta 45 minutos después de iniciado el evento.
(55) 52379999 ext. 71008
Solo día del evento
Los boletos se pueden adquirir tanto en el 53259000 como en taquillas Conciertos: Se tiene un area asignada especial a nivel pista para dar el servicio.