Get Ready for the Next Event. Look when it's starts

HDI Support Center Manager 3 Days Virtual Live Training in Rome

Course Description:Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs. HDI Support Center Manager (HDI-SCM) training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational Processes, workforce Management, and support center marketing. Designed for both new and experienced support center managers, this Course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. Course Topics: ●     Introduction ●     Unit 1: The Support Center ●     Unit 2: Strategy ●     Unit 3: IT Financial Management ●     Unit 4: Technology and Service Support ●     Unit 5: Service Level Management ●     Unit 6: Metrics and Quality Assurance ●     Unit 7: Support Processes ●     Unit 8: Leadership ●     Unit 9: Workforce Management ●     Unit 10: Training and Retention ●     Unit 11: Promoting the Support CenterLearning Goals: ●     Characteristics of an effective support center manager. ●     How to create service level agreements, operational level agreements, and standard operating procedures in support of a service catalog. ●     The steps involved in performing a cost-benefit analysis and calculating total cost of ownership and return on investment. ●     The relationships between IT service Management Processes. ●     The difference between and the importance of strategic, tactical, and operational planning. ●     Benefits and challenges of self-service technologies. ●     Processes for building and managing effective security Policies. ●     Staffing models. ●     The value of outsourcing. ●     Tactics for screening, hiring, training, and managing high-performance teams. ●     The metrics and key performance indicators essential to performance reporting.  Course Agenda: Day 1 ●     Introduction ●     The Support Center ●     Strategy ●     IT Financial Management Day 2 ●     Technology and Service Support ●     Service Level Management ●     Metrics and Quality Assurance ●     Support Processes Day 3 ●     Leadership ●     Workforce Management ●     Training and Retention ●     Promoting the Support Center  Who Can Attend?Experienced technical support professionals who must manage all day-to-day functions as well as master critical performance, and customer service strategies. Individuals who are preparing for the HDI Support Center Manager certification exam.

Disney On Ice presents Dream Big

Cash, Check, Visa, Mastercard, Discover & AMEX Available at the Box Office. Opens 1 hour before event. PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER. 256-551-2345 Monday-Friday; 10:00am-5:00pm. This venue is accessible.

Disney On Ice presents Dream Big

Cash, Visa, MasterCard, American Express, Discover. Checks are NOT accepted. (956) 843-6688 Box Office Location: The box office is located ON THE FRONT OF THE State Farm Arena facing 10th Street. Box Office Phone Number: (956) 843-6688 Box Office Hours: Monday – Friday, 8:30am – 5:30pm Saturday - Open at 12 noon ONLY if an event is scheduled Sunday – Open at 12 noon ONLY if an event is scheduled Open 10:00 am for Saturday show on-sales Accessible seating is available at State Farm Arena. For additional information regarding the availability of accessible seating please call the Dodge Arena Box Office at (956) 843-6688.

2020 International Conference on Frontiers of Industrial Technology (ICFoIT 2020)

★2020 International Conference on Frontiers of Industrial Technology (ICFoIT 2020)---Ei Compendex & Scopus—Call for paper    June 19-21, 2020｜Prague, Czech Republic｜Website: www.icfoit.org         ★ICFoIT 2020 provides researchers and industry experts with one of the best platforms to meet and discuss groundbreaking research and innovations in the field of Industrial Technology.  International invited speakers are invited to present their state-of-the-art work on various aspects, which will highlight important and developing areas.       ★Publication and Indexing All accepted papers will be published in the digital conference proceedings which will be sent to be Indexed by  all major citation databases such as Ei Compendex, SCOPUS, Google Scholar, Cambridge Scientific Abstracts (CSA), Inspec, SCImago Journal & Country Rank (SJR), EBSCO, CrossRef,  Thomson Reuters (WoS), etc.  A selection of papers will be recommended to be published in international journals.   ★Program Preview/ Program at a glance June 19: Registration + Icebreaker Reception June 20: Opening Ceremony+ KN Speech+ Technical Sessions June 21: Technical Sessions+ Half day tour/Lab tours   ★Paper Submission 1.PDF version submit via CMT: https://cmt3.research.microsoft.com/ICFOIT2020 2.Submit Via email directly to: icfoit@hksra.org          ★CONTACT US Ms. Anna H. M. Wong Email: icfoit@hksra.org        Website: www.icfoit.org  

Tales from Connecticut’s Aviation History

Enjoy hearing some of the stories that unfolded in Connecticut’s rich and perpetual history of aviation innovation. Did you know that one of the pioneers of aerial photography was from Connecticut? Covering 17 decades, there are many celebrated accomplishments that helped pioneer early flight and motivate brave fliers. Who knew that Connecticut, once the leader in U.S. stagecoach travel, would evolve to provide the global aviation community critical engines, instruments and technologies? Connecticut created history and contributed to the nation’s overall leadership in aviation.

This program will take place on Zoom. All registrants will be emailed the link.

PLEASE NOTE: you will receive an email confirming your registration, and a link to join the meeting, one hour BEFORE the event starts on Monday, November 16th.

Need help registering? Email Susie at sskerrett@darienlibrary.orgAbout the Presenter

John Cilio is a historian and the author of six history books including Women’s Work in WWII. His book discussing vintage helicopters features a foreword by a son of Igor Sikorsky. John has interviewed hundreds of men and women, for over 20 years, capturing their stories, experiences and memories to share with others. He has researched their exploits and shared their amazing accomplishments in a number of local and national publications.

He is an honorary member of the Connecticut Lost Squadron organization and a frequent speaker at events. John has been a featured in Connecticut Humanities Programs, Connecticut Magazine Blogs, and multiple newspapers. His belief is that often the consequences of a historical incident were hidden from those that experienced it yet looking back, one can sense the full impact of their moments in time. In his corporate career, John managed teams at IBM and CIGNA and is an American Marketing Association International Award winner. He and has spoken on a wide range of historical and marketing topics in over 60 countries.

Hamilton (Touring)

Visa, MasterCard, American Express, Cash, Discover Please pick up tickets 1 hour prior to show. Customers must present photo ID, actual credit card used to purchase tickets and confirmation number. (617) 259-3400 Skip the service fees. Buy tickets at the box office! Monday through Friday 10AM to 5PM (non performance weeks) Open 2 hours prior to matinee on weekends and closes ½ hr after curtain. Open 10am until ½ hr after curtain on weekdays. Accessible seating is sold on Ticketmaster. Sight impaired seating and hearing impaired seating, is handled through the box office only for these events.

Joey Yap's Feng Shui & Astrology 2020 (Singapore)

What we often read is misleading. It's not 'despite the economy' that we have more millionaires; Instead, it's 'because of the economy' that we have more millionaires. The question is, are you the former or the latter? Dato' Joey Yap will be conducting the annual Feng Shui & Astrology (FSA) 2020 seminar LIVE in Singapore. Get an outlook of 2020 and the opportunities hidden at curves and edges ahead. The economic climate and the symptoms all point to one direction... In the year of the Metal Rat (2020), expect to see challenges faced by the majority. On the other hand, it is also a time that you would expect empires to rise and new kings of the hill established. Statistics of all successful business empires, millionaires, and game changers show that they made head starts during turbulent times. Get the unfair advantage by being prepared. Be the last man standing and reap the rewards. In this one-day seminar with Dato' Joey Yap, you’ll learn: How the Metal Rat Year affects your personal BaZi Astrology Chart. What is the World’s Economic Outlook for 2020. What is your personal forecast for Health, Wealth, Career & Relationships in 2020. What are the Auspicious Dates of 2020 and how you can use these dates strategically.

Perfect Crime

Cash, Mastercard, Visa and Amex (no checks) Pick up tickets starting one hour prior to show. Customer must present the actual credit card used to place the order, a photo I.D., and the order number. (212) 921-7862 Monday, Thursday and Friday: 10:00am - 8:30pm Tuesday and Wednesday: 10:00am - 6:00pm Saturday: 9:00am - 8:30pm Sunday: 10:00am - 7:30pm Elevators: Entrance is located at 210 W. 50th Street Escalators: NO

Hamilton

Washington Huskies Football vs. Utah Utes Football

Frozen (NY)

Cash, Visa, MC, Discover, American Express Available at Box Office during regular hours. Holiday Box Office Hours: Christmas Eve (12/24/19) - 10:00am-2:00pm Christmas Day (12/25/19) - CLOSED New Year's Eve (12/31/19) - CLOSED New Year's Day (1/1/20) - 12:00pm-7:00pm Box office hours: Monday - Saturday 10:00am-8:00pm Sunday 11:00am - 7:00pm THE BOX OFFICE WILL BE OPEN FOR SALES IN PERSON ONLY. There are no steps into the theatre from the sidewalk. Please be advised that where there are steps within the theatre we are unable to provide assistance. Orchestra: Seating is accessible to the Orchestra without steps, but there are 1-2 steps up to access rows Q-T in the Center and Right Orchestra. Wheelchair seating is in the Orchestra only. Mezzanine: On the 2nd Level: up 29 steps from the Orchestra. There is no elevator to the Mezzanine. Entrance is behind row F. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the mezzanine. Balcony: On the 3rd level: up 76 steps from the Orchestra. There is no elevator to the Balcony. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the Balcony.