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Online Charity Auction

It's time to bid! The Jamaica YMCA is hosting an Online Charity Auction. All proceeds from the auction gives kids and families a chance to benefit from life-changing programs and services offered through the YMCA of Greater New York, including in-person and remote learning for students, childcare for front-line healthcare workers, and transitional housing services. Please visit https://YourCharityAuction.com/ymcajamaica to participate and bid on your favorite items! Bidders will be able to take advantage of great items such as electronics, home goods, sports memorabilia, travel, experiences, and much more while helping a great cause! Auction ends Sunday, November 1, 2020 at midnight.

Los Angeles Dodgers vs. San Francisco Giants

Baltimore Ravens vs. Washington Commanders

Cash...Visa...MC...AMX Available 3 hours prior to kickoff: Must have a Valid Photo-ID for pick-up, confirmation # and credit card used for purchase are recommended for pick-up of phone charge orders. General Info: 410-261-RAVE(7283) Open Mon thru Fri:9AM – 5PM During the season open on Saturday of a home game from 10AM – 4PM Game Days: 2.5 hours prior to kickoff Please contact Gwen Sieck at 410-261-RAVE.

Baylor Bears Football vs. Texas Longhorns Football

Colorado Avalanche vs. Toronto Maple Leafs

All sales must be done in advance online. WILL CALL is no longer accepted at the Box Office. All tickets are digital and must be managed that way. For more information you can also go to Ball Arena website, www.BallArena.com. The Box Office will open 90 minutes prior to the event start time. Ball Arena is committed to providing every Guest with a comfortable and enjoyable experience in the arena, including Guests with disabilities. Wheelchair and accessible seating tickets and companion seating is available for purchase in each of the wheelchair seating sections.

Los Angeles Dodgers vs. Miami Marlins

The Goonies (1985) at the Drive in Movie Club

Join us at the Drive in Cinema to experience some of your favourite movies on the largest screen in the North West

Dallas Mavericks vs. Utah Jazz

Visa, MasterCard, Amex, Discover, No Cash Sales Box Office: 214-665-4797 Event Line: 214-665-4200 Parking Hotline: 214-665-4700 Dallas Mavericks: 214-747-6287 Dallas Stars: 214-467-8277 The Box Office is located on the North-East corner of the building (across from The Lexus Parking Garage). The Box Office is open Tuesdays and Thursdays 10am-5pm and event days starting at 10am. Concert tickets are not available for purchase at the American Airlines Center Box Office on the day of the public on-sale. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com. Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center Box Office on the next business day.

Detroit Red Wings vs. Calgary Flames

The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash. Box Office Phone Number: (313) 471-7929 The Xfinity Box Office at Little Caesars Arena is open Monday thru Friday, from 11:00am to 5:30pm, and also on Event Days from 11:00am until Intermission.

Barcelona Taste Food Tour, Gothic Quarter // Thursday, 23 January

The Gótico Tapas Tour takes you through Barcelona’s famous Gothic Quarter, in the Ciutat Vella (old city) – past Roman walls, alongside cathedrals, through precious plazas and, most importantly, in-and-out of small local restaurants that will leave you sated, jolly, and with a better understanding of local Catalan and national Spanish cuisine.  Gótico was our first tour, is our first love, and remains a great traditional option in Barcelona’s most historic setting.  First time in Barcelona?  This is the one for you!  The low-down on our Barcelona tapas tour This is not a historical walking tour with a snack at the end. Our 3 hour tour stops in 3 small food establishments, ranging from high-quality specialty shops to home-style tapas restaurants, each one with its own scrumptious specialties for you to taste. Your knowledgeable guide will safely lead you, all the while sharing stories about Barcelona life, food and history. You will enjoy all the cuisine, and, due to the small size of the group, you will also enjoy a more personal, relaxed experience. Our tour groups are typically no larger than 6; meaning we can discreetly visit venues loved by locals and genuinely enjoy each other’s company. Indeed, by the end of the night we usually feel we’ve made lifelong friends!

HDI Support Center Manager 3 Days Virtual Live Training in Milan

Course Description:Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs. HDI Support Center Manager (HDI-SCM) training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational Processes, workforce Management, and support center marketing. Designed for both new and experienced support center managers, this Course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. Course Topics: ●     Introduction ●     Unit 1: The Support Center ●     Unit 2: Strategy ●     Unit 3: IT Financial Management ●     Unit 4: Technology and Service Support ●     Unit 5: Service Level Management ●     Unit 6: Metrics and Quality Assurance ●     Unit 7: Support Processes ●     Unit 8: Leadership ●     Unit 9: Workforce Management ●     Unit 10: Training and Retention ●     Unit 11: Promoting the Support CenterLearning Goals: ●     Characteristics of an effective support center manager. ●     How to create service level agreements, operational level agreements, and standard operating procedures in support of a service catalog. ●     The steps involved in performing a cost-benefit analysis and calculating total cost of ownership and return on investment. ●     The relationships between IT service Management Processes. ●     The difference between and the importance of strategic, tactical, and operational planning. ●     Benefits and challenges of self-service technologies. ●     Processes for building and managing effective security Policies. ●     Staffing models. ●     The value of outsourcing. ●     Tactics for screening, hiring, training, and managing high-performance teams. ●     The metrics and key performance indicators essential to performance reporting.  Course Agenda: Day 1 ●     Introduction ●     The Support Center ●     Strategy ●     IT Financial Management Day 2 ●     Technology and Service Support ●     Service Level Management ●     Metrics and Quality Assurance ●     Support Processes Day 3 ●     Leadership ●     Workforce Management ●     Training and Retention ●     Promoting the Support Center  Who Can Attend?Experienced technical support professionals who must manage all day-to-day functions as well as master critical performance, and customer service strategies. Individuals who are preparing for the HDI Support Center Manager certification exam.