Managing Conflict, Violence and Aggressive Situations

• Manchester United Kingdom
• Start: Jul 19 2022 00:00
• Finish: Dec 01 2024 00:00
• Time zone: Europe/London

Develop strategies to safely deal with violent incidents and aggressive behaviour from the people you support.
This course provides practical advice to help you deal with verbal abuse, threats and aggression from service users. You will pick up techniques that can be adapted for use in you work place and learn both pre-emptive strategies and positive action that can be taken when an incident is taking place.
Who is this course for?
It is suitable for frontline staff and volunteers in the homelessness and supported housing sector.
What will you learn?
On completion of this course you will:
be able to recognise violence & aggression
understand the difference between conflict and crisis management
understand the ‘fight or flight’ response
have a range of methods to safely manage your own reactions
know how to manage cooperative and uncooperative clients
know how to manage conflict in a range of working situations
know how small changes to your working environment can improve your safety
understand effective post incident management
have prepared an action plan to help you get going after the course
PriceHomeless Link Members - £115 per person
Associate member - £130 per person
Non-members - £160 per person
Secure your place!Homeless LinkCharity Reg No: 1089173Company Reg No: 4313826