The Box Office is now cashless. ONLY accept Mastercard, Visa, American Express, Discover, Apple Pay and Samsung Pay
Will Call tickets may be picked-up at the Golden 1 Center box office if a valid government issued photo I.D. that matches the name on the order, the credit card used to make the purchase, and the confirmation number given at the time of purchase are provided. VIP PACKAGES are subject to the package providers rules for pick up. Once the Will Call window closes, unclaimed tickets will be available through the end of the show at the Guest Services Booth at Section 109, please enter at the Media entrance near the box office. For the box office to release tickets not in your name you need to submit a written letter of authorization along with a copy of the driver’s license of the party whose name is on the account. Tickets are not accepted for Will Call from patrons wishing to leave tickets for others.
(916) 701-5401
Monday thru Friday 10am to 5pm Saturday & Sunday Closed Saturday and Sunday Event Day Hours 12pm to Event Time
Accessible seating is available online through Ticketmaster.com, by calling Ticketmaster phone agents or coming to the Golden 1 Center Box Office. Interpreters are available by request and are dependent upon availability. Please e-mail ADAservices@kings.com for assistance with any ADA related questions. Interpreters need to be reserved a minimum of 10 days in advance of the show. Service dogs are allowed at the Golden 1 Center.
The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash.
Box Office Phone Number: (313) 471-7929
The Xfinity Box Office at Little Caesars Arena is open Monday thru Friday, from 11:00am to 5:30pm, and also on Event Days from 11:00am until Intermission.
Both formal and informal meetings are taking place every day in any organisation, but who is taking and recording the minutes from these meetings?
Are accurate records of key business decisions being recorded? Who were the key decision makers? Does anyone know what happened in the meeting and what decisions were made and carried? What ideas were discussed and motioned? Are your business units effectively implementing decisions made after the meeting?
The PD Training Minute Taking Training course will enable you to understand the important role of a minute-taker as well as efficiently recording all the important information discussed. Learn key skills like deciding what should be recorded, active listening, how to create drafts and reports, organisational skills and much more.
This action packed day will include fun mock-meetings and activities run by one of our expert minute-taking trainers and is now available throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Learning Outcomes
After completing this course participants will be able to:
Recognise the importance and outcomes of minute-taking
Identify and record action items during board meetings
Develop skills in active listening, critical thinking, and organisation
Understand and customise meeting agreements
Record three types of minutes, including formal meetings, informal and action items
Prepare and publish minutes with perfection
Take minutes in interactive board meetings
Write drafts, proofread and organise minutes
Build and maintain a minute records book
Recognise the outcome of minute-taking for a particular meeting
Recognise the role of a minute-taker in achieving larger goals of an organisation
Deal with common complaints and difficulties faced by minute-takers
Perform the role with expertise using knowledge and skills
Course Outline
Minute-Taking Training Course - Lesson 1 Minute Taking
Welcome
Role Defined
Please Define Your Role
What is Your Take Away for Today?
The Effective Minute Taker
Problems That Can be Encountered and How You Can Overcome t\Them
Reflection
Minute-Taking Training Course - Lesson 2 Your Winning Style and How Best to Communicate with Your Manager
LDP Review – Communication Evolution Tool
Reflection
Minute-Taking Training Course - Lesson 3 Active Listening
5 Ways to Improve Your Listening Ability
Reflection
Minute-Taking Training Course - Lesson 4 Set up for Success – Plan beforehand
Taking Effective Minutes Starts Before the Meeting has Even Begun
1. Agenda Creation
Templates for Preparation
2. Room Setup up for the Digital Era
3. Where to Sit
4. Discreet Interruption Signals
5. Communication Plan
Reflection
Minute-Taking Training Course - Lesson 5 Determine What’s Important
Methods of Taking Notes
1. Mind Mapping
2. Smart Wisdom
3. WHAT-WHO-WHEN
Do’s and Don’ts of Taking Minutes
Reflection
Minute-Taking Training Course - Lesson 6 Minute Taking gone Digital
Revolution of Digital Minute Taking
Revolution of Digital Minute Taking with Apps (iPad, phone, laptop)
Reflection
Minute-Taking Training Course - Lesson 7 Formal vs Informal
Formal vs Informal
Formal Meetings
Informal Meetings
Reflection
Minute-Taking Training Course - Lesson 8 Reflections
Create an Action Plan
Accountability = Action
The PD Training Negotiation Skills Training Course provides you with practical negotiation techniques that you can use in many contexts and situations. Our negotiation training course is run more like a workshop where you are taught the theory, then break out and work in pairs or small teams to practice the negotiation skills that are relevant to your needs.
In this Negotiation Skills Training course you will learn theory and get the opportunity to apply it to scenarios that suit your specific needs. Learn key skills like how to lay the groundwork for a successful negotiation, choosing preferred locations, identifying the key points you're willing to concede and when to walk away from the bargaining table.
This hands-on Negotiation Skills Training Course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Learning Outcomes
By the end of this training session, participants will be able to:
Understand different negotiation styles and when to apply them
Understand the dominant negotiation strategies of competition and collaboration
Apply the principles of BATNA and ZOPA when preparing to negotiate
Apply the negotiation process and understand the basis of ‘principled’ negotiation
Discover the difference between interests and positions
Explore the concept of mutual gain
Know how to bargain and close a negotiation
Understand challenges in negotiation and how to overcome them
Apply tips when negotiating by phone or email
Understand the principles of ethical negotiation
Course Outline
Negotiation Training Course - Lesson 1 The Who, When And How Of Negotiation
What we mean by negotiation
Negotiation Styles
Dominant Negotiating Strategies
Your Personal Style
Reflection
Negotiation Training Course - Lesson 2 Preparing To Negotiate
Know your BATNA
The Zone of Possible Agreement (ZOPA)
The Importance of Authority
Reflection
Negotiation Training Course - Lesson 3 Becoming A Principled Negotiator
Introductions
Separate people from the problem
Interests vs Positions
Mutual Gain – growing the pie
Objective criteria
Reflection
Negotiation Training Course - Lesson 4 Bargaining and Closing
Distributive and Integrative Bargaining
Negotiation Tactics
Making Concessions
Agreement Finalisation
Reflection
Negotiation Training Course - Lesson 5 Challenges
Power in Negotiation
Integrity - The Ethics Test
Reflection
Negotiation Training Course - Lesson 6 If We Can’t Meet Can We Still Negotiate?
Telephone Negotiation
Email Negotiation
Reflection
Negotiation Training Course - Lesson 7 Reflections
Create an Action Plan
Accountability = Action
Course Description:
Business strategy execution depends upon developing and implementing the best solution. Success however, relies upon basing the solution on the right requirements, drawn from a sound and robust Business Case.This one day program will introduce participants to the principles of developing an effective Business Case, within the context of an interactive course driven by a case study.This workshop will provide participants with a working knowledge of the principles of writing an effective, comprehensive and compelling Business Case.The course is driven by participation in a case study, promoting immediate workplace transference.
Course Topics
Introducing the Business Case.0
● The nature and purpose of a Business Case
● Business Case Objectives
● Main Points
● Business Case preparation checklist
Business Writing Skills
● Writing an Executive Summary
● Business writing – trends and errors
● Principles of effective writing
● Elements of style
● Rules for effective writing
Writing a Business Case
● Executive Summary
● Proposed Project
● Costs and Benefits (Qualitative and Quantitative)
Template
● Business Case
Course Features
Participants will be able to:
● Implement the most appropriate solution for the issue or opportunity, increasing the return on investment .
● Provide the solid foundation for projects to generate results.
● Allow organisations to begin to create a reputation for consistently successful delivery of project initiatives, through the enhanced capabilities of their Project Managers and Business Analysts.
● Participants’ requirements will be comprehensive and measurable, assisting executives with good decision making, increasing the rate of successful implementation and returns to the business.
● Participants will leave the workshop with a thorough understanding of the process and disciplines which facilitate the delivery of objective requirements with measurable benefits.
● Participants will be provided with tools, templates and guidance for immediate use back in the workplace.
Certification
Once after the training we will provide you the course completion certificate
Who Can Attend?
There is no Eligibility Criteria for this training, any one can attend this training
Cash, Visa, Mastercard, American Express, Checks & Discover card.
Box office opens 2 hours prior to showtime. All customers must show a valid I.D. to pickup Will Call Tickets.
509-324-7000
Monday to Friday 10:00am to 6:00pm.
Contact Spokane Arena for Accessible Seating at 509-324-7000.