Get Ready for the Next Event. Look when it's starts

Wayne: Up Close & Personal

Cash and All Major Credit Cards MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS (702) 733-3111 1-866-574-3851 - Group Sales (10+) Box office hours: 11:00AM- 10:30PM Group sales hours: M-F 9:00am – 5:00pm To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives.

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HDI Technical Support Professional 2 Days Training in Seoul

Course Description: The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business.  The HDI Technical Support Professional training focuses on customer service and service Management Best Practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge Management, problem Management, improving teamwork, and stress Management.  Course Topics: Introduction  Role of the Technical Support Professional ●     The Support Organization’s Role in the Business ●     The Role of the Technical Support Professional ●     The Value of the Technical Support Professional Strategic Framework ●     Strategic Perspective ●     The Service Catalog ●     Service Level Management ●     Standard Operating Procedures ●     Business Alignment Support Center Processes and Operations ●     Best Practices ●     Information Technology Information Library ●     Service Operation Functions ●     Service Operation Processes ●     Service Design Processes ●     Service Design Processes ●     Service Transition Processes Continual Service Improvement ●     Continual Service Improvement ●     Quality Assurance ●     Metrics ●     Performance Reporting Support Delivery Methods & Technology ●     Support Center Infrastructure ●     Support Delivery Methods ●     Cloud Services ●     Remote Management ●     Service Management Systems Communication Skills ●     Communicating with Stakeholders ●     Communication Barriers ●     Communication Filters ●     Communication Enablers ●     Global Communication ●     Vocal Elements ●     Body Language ●     Active Listening Customer Management Skills ●     Your Customer’s Psychological Needs ●     Empathy ●     Emotional Intelligence ●     Handling Conflicts ●     Customer Competency Levels Problem Solving & Troubleshooting Skills ●     Your Problem Solving Approach ●     The Incident Management Process ●     Problem Investigation and Diagnosis ●     Root Cause Analysis ●     Effective Documentation Teamwork Time Management, & Stress Management ●     Teamwork ●     Time Management Skills ●     Stress Management Skills  Learning Goals: ●     Customer service Best Practices ●     Communications skills ●     Service Management Best Practices and terms ●     Importance of being responsive to incident escalation and the need to log information properly ●     Purpose and value of quality assurance monitoring ●     Metrics used to monitor individual and team performance and to determine key success factors ●     Knowledge Management Best Practices ●     How to improve problem solving and problem Management ●     How to improve teamwork and relationships  Course Agenda: Day 1 ●     Support Center Overview ●     Strategic Framework ●     Support Center Processes and Operations ●     Continual Service Improvement (CSI) ●     Support Delivery Methods & Technology Day 2 ●     Communication Skills ●     Customer Management Skills ●     Problem Solving & Troubleshooting Skills ●     Teamwork, Time Management, & Stress Management Who can Attend? Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams.

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Hamilton (NY)

Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm

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Jones Family Christmas Light and Music Show

We want to invite everyone to a social-distancing Christmas event! My husband, Ryan Jones, has created the Jones Family Christmas Light and Music Show at our home on 1748 Abbington Hill in Lexington. Ryan, who is visually impaired, has synchronized Christmas lights and music for a beautiful and meaning display. We have recorded a narration of the Christmas story to accompany the show. The show consist of Trans-Siberian Orchestra Christmas songs. The show is FREE and starts December 1 and ends January 1. The show runs each night from 6:30-9:00pm except during heavy rain. The show can be watched from your car, and the music and narration can be heard by tuning to 89.5 FM. For more information, please see the 2016 Fox56 news story using the following link: https://www.youtube.com/embed/wsxCimrysy0 Our Facebook page is Facebook.com/JonesFamilyLights Thank you and God bless, Kayla Jones

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Disney On Ice presents Into the Magic

Cash, MC, Visa, AMX, DSC. *All credit card transactions require a matching ID. Credit Cards without a Name matching and ID will not be accepted. * 478-751-9232 The Box Office is open at the Macon Coliseum on Tuesday, Thursday, and Friday from 10:00AM to 5:00PM. Closed Saturday and Sunday, except Event Days. On Event Days, the Box Office opens 3 hours prior to show time. This venue is accessible.

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ISTQB CT Foundation Level

This 3-day course is held in CZECH and covers the software testing fundamentals, providing you with the necessary foundations for a software testing career. It is also useful for other IT professionals who wish to gain a knowledge of the terminology and processes of software testing. This three-day course follows the ISTQB® Foundation Level syllabus (which can be downloaded free of charge from the ISTQB® website). Exam is not included in the price, it takes place several days after the course and we will be happy to assist you.  Contents of course: 1st day - Fundamentals of testing (Why Testing is necessary?; What is testing?; Seven Testing Principles; Fundamental Test Process; The Psychology of Testing; Code of Ethics) - Testing throughout the software lifecycle (Software Development Models; Test Levels; Test Types; Maintenance Testing) • Static Techniques part I. (Static Techniques and the Test Process; Review Process; Static Analysis by Tools)  2nd day - Static Techniques part II. (Static Analysis by Tools) - Test design techniques (The test development process; Categories of Test Design Techniques; Specification-based Techniques; Structure-based Techniques; Experience-based Techniques; Choosing Test Techniques) • Test Management part I. (Test Organization) 3rd day  - Test Management part II. (Test Planning and Estimation, Test Progress Monitoring and Control, Configuration Management, Risk and Testing, Incident Management) - Tool support for testing (Types of Test Tools, Effective use of Tools:potential Benefits and Risks, Introducing a Tool into an Organization) - Reviews All courses start at 9:00 and finish at 18:00, except for the last day which will finish at around 16:00. There will be a 1-hour lunch break, and short breaks for refreshment at regular intervals.

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