The Footprint Center accepts the following methods of payment at the Box Office:VISA MASTERCARD DISCOVER AMERICAN EXPRESS CASH, PHX ARENA NO LONGER ACCEPTS CHECKS
The WILL CALL windows open two hours prior to events and are located on the Northwest side of the building in the Pavilion. WILL CALL PICK-UP: The Footprint Center requires that customers picking up WILL CALL tickets furnish the following: 1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME 2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT ALTERNATE WILL CALL PICK-UP: If another person, other than the person ordering and paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at (1-800-745-3000), ask for customer service to verify account information and request alternate pick-up.
Northwest side of Footprint Center in the Pavilion.(602)379-7800 Suns Game Nights call (602)379-7867
Monday - Friday: 10:00am - 5:00pm Saturday - Sunday: closed except on event days and special on sales.
PHOENIX SUNS: To purchase Phoenix Suns tickets for people with disabilities, subject to availability, please call Footprint Center at (602)379-7867 or visit Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARIZONA RATTLERS: To purchase Arizona Rattlers tickets for people with disabilities, Subject to availability, please call Footprint Center at (602)379-7800 or visit the Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. PHOENIX MERCURY: To purchase Phoenix Mercury tickets for people with disabilities, subject to availability, please call Footprint Center at (602)252-9622 or visit the Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARENA CONCERTS AND OTHER EVENTS: To purchase concert or other event tickets for people with disabilities, subject to availability, please call Footprint Center at (602)379-7800 or visit Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com.
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Course Description:
Mastering ITIL Intermediate Courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training Course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the Course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the Course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of Learning methods.
This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Release, Control, and Validation of services. The main focus of this Course is on the operational-level Process activities and supporting methods and approaches to executing these Processes in a practical, hands-on Learning environment.
Course Topics:
● Course Introduction
● Introductions
● Course Introduction
● Course Learning Objectives
● Unique Nature of the Course
● Course Qualification Scheme
● Service Transition
● Purpose and Objectives of Service Transition
● Scope of Service Transition
● Business Value of Service Transition
● Processes Within Service Transition
● Aspects of Developing Effective Service Transition Strategy
● Initiatives for Preparation of Service Transition
● Planning and Coordinating Service Transition Activities
● Providing Transition Process Support
● Generic Roles Involved in Service Transition
● Change Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Types of Change Requests
● Role of Change Models, Change Proposals, and Standard Changes
● Remediation Planning
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Operational Activities of Change Management During the Service Operation Lifecycle Stage
● Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement
● Service Asset and Configuration Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● SACM Activities Performed on a Daily Basis by Service Operation
● SACM Roles
● Release and Deployment Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Phases of Release and Deployment Management
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Release and Deployment Management Activities and Service Operation
● Release and Deployment Management Roles
● Service Validation and Testing
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Service Validation and Testing Management Roles
● Request Fulfillment
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Request Fulfillment Roles
● Change Evaluation
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Change Evaluation Roles
● Knowledge Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Knowledge Management Activities and CSI
● Knowledge Management Roles
● Technology and Implementation Management
● Generic Requirements of Technology
● Evaluation Criteria for Service Management Tools
● RCV Practices for Process Implementation
● Challenges, CSFs, and Risks
● Planning and Implementing Service Management Technologies
● Technology Considerations
● Exam Preparation Guide
Learning Goals:
● Understanding Service Management as a Practice and the Principles, purposes, and Objectives of Service Transition.
● Knowing the important role of Release, Control, and Validation in service provision and understanding how the in-scope Processes interact with other Service Lifecycle Processes.
● Comprehending the activities, methods, and functions used in each of the Release, Control, and Validation Processes.
● Knowing how to apply Release, Control, and Validation Processes, activities, and functions to achieve operational excellence.
● Measuring Release, Control, and Validation performance.
● Understanding the importance of IT security and how it supports Release, Control, and Validation.
● Understanding technology and implementation Requirements in support of Release, Control, and Validation
● Comprehending the challenges, Critical Success Factors, and Risks related to Release, Control, and Validation.
Course Agenda:
eLearning
6 hours of self-paced, instructor-supported eLearning
Day 1
● Service Management
● Change Management
● Lunch
● Change Management
● Homework
Day 2
● Service Asset and Configuration Management
● Lunch
● Release & Deployment Management
● Service Validation and Testing
● Homework
Day 3
● Request Fulfillment
● Service Evaluation
● Knowledge Management
● Lunch
● Knowledge Management
● Technology and Implementation Considerations
● Homework
Day 4
● 4 hours of self-paced, instructor-supported eLearning
Who Can Attend?
The Release, Control, and Validation Capability Course will be of interest to:
● Individuals who have their ITIL Foundation certificate and want to purse the Intermediate and Advanced level ITIL certifications.
● Individuals and/or operational staff who require a comprehensive, practical under tanding of the Release, Control, and Validation Processes and how these may be used to enhance the quality of IT service support within an organization. For example, operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation, and Knowledge Management.
● IT professionals involved in IT Service Management implementation and improvment programs.
● Typical roles, including (but not restricted to) IT professionals, IT/business mangers, and IT/business Process owners, and IT practitioners.
Cash, Visa, Mastercard
Located on Northwest side of the Coliseum in an outer ticket booth with a green Will Call sign. Opens 1 hour prior to event time.
(228) 594-3707 (228) 594-3708 GROUP SALES : (228) 287-7825 (MS Surge Hockey Office)
Mon-Fri 9:00AM to 5:00PM
This is an accessible venue. For Hearing Impaired Requests: The MS Coast Coliseum is equipped with a Hearing Assistance System. Upon arriving to the venue, guest will need to proceed to the main office, located in the south lobby, to obtain the receiver. They will need to bring their drivers license to secure the receiver, and when they are finished they will need to return the receiver to the main office to reclaim their drivers license. We recommend arriving as close to the doors opening as possible.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Join Chauvet Arts for “The Art of Unity” exhibit, a timely rotating show featuring the gallery's diverse roster of acclaimed artists during a time when artists are uniting more than ever. For more information about CHAUVET Arts, featured artists and upcoming exhibitions, please visit www.chauvetarts.com.
215 5th Avenue North Nashville, TN 37219
Open to the public five days a week, Tuesday through Saturday, 10 a.m. to 5 p.m.
The PD Training Advanced Skills for Elite Personal Assistants (PA's) and Executive Assistants (EA's) training course provides personal and executive assistants with a clear understanding of the range of important functions they fill and exposes participants to the tools and techniques that allow them to be more effective in their role.
In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role and teach you a range of techniques that will improve your abilities - from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, social media management, handling commercially sensitive information and much more!
Our Advanced Skills for Elite Personal Assistants and Executive Assistants professional development training courses are available Australia-wide including Sydney, Parramatta, Melbourne, Brisbane, Canberra, Adelaide, and Perth or online.
See our Foundation Skills for Elite PA's and Executive Assistants Training Course
Learning Outcomes
After completing this course, participants will have learned to:
Adapt to the manager’s needs and style of working
Take initiative when needed
Develop social intelligence
Develop basic business acumen
Understand the importance of office management
Listen actively
Understand and use social media management
Handle difficult people and situations
Course Outline
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 1 The Advanced Elite PA and EA
Welcome
Role Defined
Competencies of an Elite PA/EA
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 2 Working with your Manager
LDP Review – Communication Evolution Tool
Ok So That’s Thinking and Doing…. How About Communicating?
Adjusting Your Style for a Better Approach:
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 3 Handling Difficult and Demanding People in the workplace
Four General Intents Shaping Behaviour
What Drives Behaviour
Coping Techniques for Difficult and Demanding Managers
7 Types of Difficult Managers and Colleagues to Manage
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 4 Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
Should I Negotiate or Say 'NO' to the Task
Should I Say 'YES' to the Person but 'NO' to the Task
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 5 Managing the Office
Delegation Below, Sideways and Upwards
10 Rules for Successful Delegation
1. Determine What Can be Delegated
2. Pick the Right Person
3. Explain Why You are Delegating
4. Be Specific be SMARTER
5. Set Them up for Success
6. Touch Base
7. Don’t Micromanage
8. Offer Feedback/Ask for Feedback
9. Say thanks – Be patient
10. Don’t over delegate
Delegating to Profiles
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 6 Social Media Management
9 Steps to Help You Manage Social Media
How Often:
Dealing with Negative Comments:
Do I Need to Check with Anyone?
If in Doubt, Don’t Post It!!!
Using Photos/Videos – rules
Sharing Information:
Engagement:
Monitoring:
Physical Posting vs Auto Posting:
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 7 Work – Life Balance
Distress versus Eustress?
Causes of Stress
4 Major Signs and Symptoms of Stress
Are you fueling the fire?
Control your Cortisol
Mindfulness
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 8 Reflections
Create an Action Plan
Accountability
American Express, Visa, Mastercard, Discover
Tickets purchased in person at the box office are sent via text message at the windows.
(973) 757-6000 The Prudential Center Box Office is located inside the arena near the corner of Mulberry Street and Edison Place. Guests can enter from the corner of Mulberry Street and Edison Place, next to the Investors Bank Tower.
The Box Office is open Monday through Friday: 11am to 5pm. We are closed each Saturday and Sunday, with the exception of an event on one of those days, in which case we will open at 11am. Please visit www.prucenter.com/box-office for more information, or adjusted hours.
Accessible seating is available through Ticketmaster. Please visit ticketmaster.com to purchase accessible seating.
Visa, Mastercard, American Express, Cash
All will call can be picked up at the main box office or ticketing kiosks on the southwest corner of the ballpark during regular business hours.
Ticket office information line-(602)514-8400 Main Number-(602)462-6500 SMG/SAA Ventures, LLC-(480)994-0471
Hours: Monday-Friday 9:00-5:00 and Event Days only Location: Main Ticket Office-Southwest corner of ballpark on 4th St. and Jackson. Additional Ticket Windows-Gate K Northeast corner of ballpark-near 7th St. on Jefferson The Box Office opens for the winter season TBA
Accessible Seats are reserved for individuals with accessible needs. These seats are restricted to no more than six (6) companions. If someone is wanting more than the allowed limit, please have them call the Box Office at 602 514-8400. Only 1 companion is guaranteed to be in the same section as the guest, depending on availability.