All valid debit and credit cards as well as the digital payment wallets Apple Pay and Google Pay
The box office is Open Event Days Only starting 3 hours prior to event time. Will call tickets may be picked at the AT&T Center Box Office. Policies for will call for each event may vary.
(210) 444-5870
Open Event Days Only. Open 3 hours prior to event time. All AT&T Center event tickets can also be purchased at www.ticketmaster.com or the Ticketmaster App.
AT&T Center is an accessible venue. Accessible seating tickets can be purchased online at www.ticketmaster.com or the Ticketmaster App. A limited number of accessible seating tickets can be purchased at the AT&T Center Box Office, Open Event Days Only, opens 3 hours prior to event time. Certified service animals for guests with disabilities are welcome at the AT&T Center and must remain on leash or in a harness. If interpretive services are needed, please contact a Fan Experience coordinator at 210-444-5140 a minimum of three weeks prior to the event so appropriate accommodations can be made. Interpreters are provided free of charge, but event tickets are required prior to scheduling.
Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club
Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D.
General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games!
Fall, Winter and Spring: Monday - Friday 10:00AM -6:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time. (closed Thanksgiving & Christmas) Summer: Monday - Thursday 10:00AM - 5:00PM Friday 10:00AM - 2:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time.
This is an accessible venue.
Cash, VISA, MC, AMX, DSC 24 hours in advance from day of show.Cash only day of show.
Customers may pick up their tickets at any window on day of show.
(915) 533-9899
Monday – Friday 10am – 6pm Saturday 10am – 3pm
Paycom Center is a cashless venue. The Box Office accepts, Visa, MasterCard, American Express and Discover cards, as well as mobile wallet (Apple Pay, Google Pay) payments.
When purchasing tickets by phone or online, you may choose to pick them up at the Box Office Will Call window on the day of the show. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Press and VIP tickets, or tickets left by a third party, may also be picked up at Will Call on the day of the event. A photo I.D. is required.
Arena: 405-602-8700 Thunder Ticket Office: 405.208.HOOP (4667)
Paycom Center's Box Office is located just off West Reno between the two main entrances on the north side of the arena. Currently, it is temporarily closed on non-event days. On event days, the Box Office is open at 12pm (noon) on Mondays-Saturdays, or four hours prior to the event time on Sundays. Some events may have additional hours.
Paycom Center meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. Restrooms, drinking fountains, and concession counters are accessible to guests with disabilities. Additional services are listed below. Accessible Tickets/Seating: Wheelchair accessible seats are available in all price levels. Up to three companion tickets may be purchased with each wheelchair accessible ticket. Please indicate at the time of purchase if you require accessible seating. Accessible Drop-off: Passengers may be dropped off at Reno and Robinson near the northwest entrance to Paycom Center. Elevators: Elevators are located throughout the facility for wheelchair access to all levels. The elevators near Section 101, just inside the northwest entrance, provide access to the arena floor. Elevator on club level nearest Section 205. See the maps at the center of this guide for exact locations. Emergency Evacuation: Paycom Center staff members have been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety. Listening Devices: Listening devices may be rented free of charge at the Guest Relations Desks located at each of the main entrances. A credit card or check deposit, as well as a valid I.D., are required to ensure the return of equipment. Parking: Accessible parking is available in the parking lots on the south side of Paycom Center. Entrances are available on S.W. 3rd Street, east of Robinson. Accessible parking spaces are also available in the underground parking garage at the neighboring Prairie Surf Studios. See Parking for additional information. Service Animals: Trained guide dogs or service animals are permitted to assist guests inside the arena. If special accommodations are required for your service animal, please notify us at the time of your ticket purchase. All other animals are prohibited. Sign Interpreters: Guests who require interpreting services during an event, should contact the Guest Relations Manager by calling (405) 602-8700 within three weeks of the event. Telephones: Telephones are provided at Guest Relations locations and throughout Paycom Center, courtesy of Cox Communications. TDD machines and volume-enhanced phones are available. Wheelchair Assistance: Paycom Center offers wheelchair service for guests who may need assistance to and from their seats. Please contact a Guest Relations representative for assistance. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during the event. If wheelchair assistance becomes necessary during an event, please notify the nearest staff member.
Visa – Mastercard – American Express – Discover – Cash
Will call is not available for all events. Mobile tickets should be forwarded to guests. When available, will call is located at the Box Office windows in the KeyBank Center pavilion.
1-888-467-2273
Monday through Friday 9:00AM-5:00PM Saturday 10:00AM - 2:00PM (October - March) Monday through Saturday Event days 9:00AM through the end of the event Sunday EVENT DAYS ONLY 10:00AM through the end of the event
Available through Ticketmaster and Box Office, subject to availability.
WILL CALL OPENS ONE HOUR PRIOR TO SHOW. PURCHASING CREDIT CARD REQUIRED TO PICK UP TICKETS - WILL CALL IS LOCATED AT THE MAIN BOX OFFICE ON THE BROAD STREET SOUTH SIDE OF THE CTR.
THE CENTER IS EQUIPPED WITH ELEVATORS AND ACCESSIBLE SEATING IS AVAILABLE. FOR INFORMATION ON ACCESSIBLE SEATING, PLEASE CALL (215) 389-9571. TELECOMMUNICATION DEVICE FOR THE DEAF,(TDD) CALL (215) 389-9599
All valid debit and credit cards as well as the digital payment wallets Apple Pay and Google Pay
The box office is Open Event Days Only starting 3 hours prior to event time. Will call tickets may be picked at the AT&T Center Box Office. Policies for will call for each event may vary.
(210) 444-5870
Open Event Days Only. Open 3 hours prior to event time. All AT&T Center event tickets can also be purchased at www.ticketmaster.com or the Ticketmaster App.
AT&T Center is an accessible venue. Accessible seating tickets can be purchased online at www.ticketmaster.com or the Ticketmaster App. A limited number of accessible seating tickets can be purchased at the AT&T Center Box Office, Open Event Days Only, opens 3 hours prior to event time. Certified service animals for guests with disabilities are welcome at the AT&T Center and must remain on leash or in a harness. If interpretive services are needed, please contact a Fan Experience coordinator at 210-444-5140 a minimum of three weeks prior to the event so appropriate accommodations can be made. Interpreters are provided free of charge, but event tickets are required prior to scheduling.
Tickets are NOT sold at the Box Office windows. Verified tickets are available exclusively at www.ticketmaster.com
Will Call tickets may be picked up at the Ticketmaster Box Office at Allegiant Stadium beginning 4 hours prior to event time/kick-off. Government issued photo identification is required to claim will call tickets. Will call drop-off tickets are not permitted. Tickets are NOT sold at the Box Office windows. Verified tickets are available exclusively at www.ticketmaster.com
Allegiant Stadium Box Office: 725-780-2100 Visit www.allegiantstadium.com for complete venue information.
Standard Hours: Monday - Friday, 11:00AM - 5:00PM Event & Game Day Hours: 4 hours prior to event time/kick-off **Available for guest assistance only - Tickets are NOT sold at the box office**
Accessible seating is located throughout Allegiant Stadium and is available on ticketmaster.com. Please look for seats designated with an accessible icon to purchase. For additional accessible needs or questions, please email boxoffice@allegiantstadium.com or call the box office at 725-780-2100.
Course Description:
This Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Service Strategy phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the participant to successfully complete the associated exam.
The Course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service Management within an organization. This Course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.
Through the blended form of Learning, participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in Practice.
Course Topics:
Course Introduction
● Introductions
● Course Introduction
● Course Learning Objectives
● Unique Nature of the Course
● Course Agenda and Exam Details
● Course Agenda
● ITIL Intermediate Classroom Course
● ITIL Intermediate Expert Program Course
● ITIL Intermediate Classroom Blended Course
● ITIL Intermediate Virtual Classroom Blended Course
● Introduction to Service Strategy
● Purpose and Objectives
● Scope of Service Strategy
● Value to the Business
● Relationship with Other Lifecycle Phases
● Group/Individual Exercise
● Service Strategy Principles
● Basic Approach to Deciding a Strategy
● Strategy and Opposing Dynamics and Outperforming Competitors
● The Four Ps of Service Strategy
● Services and Value
● Utility and Warranty of Services
● Customer Assets, Service Assets, and Strategic Assets
● Service Providers – Types and Choosing Between Them
● Defining Services
● Strategies for Customer Satisfaction
● Service Economics
● Sourcing Strategy
● Strategy Inputs and Outputs with the Service Lifecycle
Service Strategy Processes
● Strategy Management for IT Services
● Service Portfolio Management
● Financial Management for IT Services
● Demand Management
● Business Relationship Management
● Group/Individual Exercise
● Sample Test Questions
● Governance
● Governance
● Strategizing for Governance
● The Governance Framework
● IT Governance
● Governance Bodies
● Relationship of Service Strategy with Governance
● Group/Individual Exercise
● Organizing for Service Strategy
● Organizational Development
● Departmentalization Organization
● Organizational Design
● Service Owner and Business Relationship Manager
● Other Roles
Technology Considerations
● Service Automation
● Service Interfaces
Implementing Service Strategy
● Implementation Through the Lifecycle
● Following the Lifecycle Approach
● Impact of Service Strategy on Other Lifecycle Phases
● Group/Individual Exercise
Challenges, Critical Success Factors, and Risks
● Challenges
● Risks
● CSFs
● Sample Test Question
Exam Preparation Guide
● Mock Exam 1
● Mock Exam 2
Learning Goals:
● Understand Service Management as a Practice and Service Strategy Principles, purpose and objective.
● Understand how all Service Strategy Processes interact with other Service Lifecycle Processes.
● Identify the activities, methods and functions used in each of the Service Strategy Processes.
● Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence.
● Measure Service Strategy performance.
● Understand technology and implementation Requirements in support of Service Strategy.
● Identify the challenges, critical success factors and Risks related with Service Strategy.
Course Agenda:
6 hours of self-paced, instructor-supported eLearning
Day 1
● Course Introduction
● Introduction to Service Strategy
● Service Strategy Principles
● Service Strategy Processes
● Governance
● Homework
Day 2
● Organizing for Service Strategy
● Technology Considerations
● Implementing Service Strategy
● Challenges, Critical Success Factors, and Risks
● 2 hours of self-paced, instructor-supported eLearning
Who can Attend?
● CIO/CTOs
● Supervisory staff
● IT Team leaders
● IT Designers
● IT Architects
● IT Consultants
● IT Audit Managers
● IT Security Managers
● Service Test Managers
● ITSM Trainers