The Talking Stick Resort Arena accepts the following methods of payment at the Box Office:VISA MASTERCARD DISCOVER AMERICAN EXPRESS CASH, THE US AIRWAYS CENTER NO LONGER ACCEPTS CHECKS
The WILL CALL windows open two hours prior to events and are located on the Northwest side of the building in the Casino Arizona Pavillion. WILL CALL PICK-UP: The Talking Stick Resort Arena requires that customers picking up WILL CALL tickets furnish the following: 1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME 2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT ALTERNATE WILL CALL PICK-UP: If another person, other than the person ordering and paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at (1-800-745-3000), ask for customer service to verify account information and request alternate pick-up.
Northwest side of Talking Stick Resort Arena in the Casino Arizona Pavilion.(602)379-7800 Suns Game Nights call (602)379-7867
Monday - Friday: 10:00am - 5:00pm Saturday - Sunday: closed except on event days and special on sales.
PHOENIX SUNS: To purchase Phoenix Suns tickets for people with disabilities, subject to availability, please call Talking Stick Resort Arena at (602)379-7867 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARIZONA RATTLERS: To purchase Arizona Rattlers tickets for people with disabilities, Subject to availability, please call Talking Stick Resort Arena at (602)379-7800 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. PHOENIX MERCURY: To purchase Phoenix Mercury tickets for people with disabilities, subject to availability, please call Talking Stick Resort Arena at (602)252-9622 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARENA CONCERTS AND OTHER EVENTS: To purchase concert or other event tickets for people with disabilities, subject to availability, please call Talking Stick Resort Arena at (602)379-7800 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com.
Visa, Mastercard, American Express, Discover, Cash
Pick up tickets one hour prior to event. Customer must present the actual credit card used to place the order and a Photo ID.
To inquire about Terrier Season Tickets for hockey or basketball, please call 617.353.GOBU(4628) Skip the service fees. Buy tickets at the box office! To purchase tickets by phone, call Ticketmaster at 800-745-3000
Regular hours: Monday through Friday, 10:00 am to 5:00 pm. Saturday and Sunday On sales: Open at On sale time and will remain open for approximately 2 hours. Event Day: begin at 10:00 am for concerts and family shows and run until the headliner takes the stage. For Terrier athletic events: 12:00 pm for will call and ticket sales. Open through the second period of hockey games and half time of basketball games.
Agganis Arena fully complies and exceeds all requirements as set forth in the American Disabilities Act. If you require accessible seating while at an event, please visit Guest Services located on the concourse near section 101. The Arena offers accessible and companion seating located on the Concourse and Event levels for all events. (Accessible seating locations are subject to change based on the seating configuration for various events)
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
COME CELEBRATE WITH US 5TH ANNIVERSARY!!!
2020
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Course Description:
The Managing Successful Programmes (MSP®) Practitioner Course provides an opportunity to learn how MSP can be applied to real live programmes and it prepares participants for the MSP Practitioner examination.
This level aims to confirm that a candidate has sufficient knowledge and understanding of the MSP guidance to act as an informed member of a programme management team. That is, someone responsible for managing, leading, supporting or advising on work within an MSP environment.
The course is entirely focused at applying MSP in programme scenarios. Exercises will be based on the participant’s own experience, and a case study with a similar format used in the APM Group Practitioner Exam. This case study will be used to test the thorough understanding of the application of MSP.
Course Topics:
● MSP Introduction and Overview What is a programme? What is programme management? MSP Structure.
● MSP Framework and Concepts Principles, governance themes, transformational flow, management strategies and plans.
● Vision What is a Vision? What makes a good Vision Statement?
● Identifying a Programme Programme Mandate. Linking to Policy and Strategy. Preparing a Program Brief. Planning to Define the Programme.
● Blueprint Design and Delievery What is a Blueprint, and what does it contain? Developing a Blueprint from the Vision Statement.
● Defining a Programme Creating a Programme Definition Document (including the Project Dossier, the Programme Plan and the Programme Business Case).
● Planning and Control What is a Programme Plan and how is it developed? The Project Dossier. Resourcing and scheduling.
● Benefits Realization Management The key driver for the programme. How Benefits Realization links to achieving strategic objectives. Outcome Relationship Models and Benefit Maps. Planning for benefits realization.
● Organization and the Programme Office Organization and leadership. Organizational structure, the key roles and their responsibilities. What is a Programme Office and what service does it provide.
● The Business Case Developing, managing and reviewing the programme’s Business Case.
● Leadership Stakeholder Engagement Leadership as opposed to management. How leaders actively engage stakeholders. Analyzing and engaging with stakeholders. Stakeholder maps and matrices.
● Managing the Tranches Implementing governance arrangements. Establishing tranches. Managing risks and issues.
● Delivering the Capability and realizing the benefits Co-ordinating and managing projects on the Project Dossier. Starting and closing projects. Maintaining alignment with the programme. Ensuring that project outputs are fit for purpose and can be integrated into operations, so that benefits can be realized. Pre-transition, transition and post-transition activities.
● Quality and Assurance Management Critical Success Factors. The scope of programme quality and assurance management. Quality processes. Configuration Management. Quality Management Strategy and Plan. Information Management Strategy and Plan.
● Risk Management and Issue Resolution Principles, approach and strategy for managing risks and resolving issues. Managing and controlling changes in programmes.
● Closing a Programme Formal confirmation of completion. Finalizing programme information.
Learning Goals:
● Identify additional value as a result of managing the described change as an MSP programme.
● Explain each of the MSP principles, the governance themes and the transformational flow activities.
● Explain the relationship between the MSP principles, governance themes, the transformational flow, programme information (documents) and the MSP defined programme management roles; and apply that understanding.
● Apply each of the MSP principles, governance themes and transformational flow processes.
● Produce or evaluate examples of MSP programme information (documents).
● Identify activities that should be undertaken during each of the processes of the transformational flow, together with the accountabilities and responsibilities of each of the defined roles.
● Understand which management products are input to, output from, and updated in each of the six transformational flow processes.
● Pass the Practitioner exam.
Course Agenda:
Day 1
● MSP® Introduction & Overview
● MSP® Framework and Concepts
● Vision
● Identifying a Programme
● Blueprint Design and Delievery
● Defining a Programme
● Planning and Control
● Benefits Realization Management
Day 2
● Organization and the Programme Office
● The Business Case
● Leadership Stakeholder Engagement
● Managing the Tranches
● Delivering the Capability and realizing the benefits
● Quality and Assurance Management
● Risk Management and Issue Resolution
● Closing a Programme
Who can Attend?
● Programme managers who may have a background in managing projects, but have not previously operated in a transformational change environment.
● Senior managers who will sponsor the change, or perhaps be held accountable for its success.
● Programme office staff (PMO) wishing to build upon their project management knowledge.
● Experienced project managers.
● Business change managers.
● Senior Responsible Owners (a.k.a. programme executives).
● Other specialist/governance roles involved in supporting programmes that follow the MSP guidance, as well as those wishing to pursue higher level qualifications (e.g., programme managers).