Cash Only
Will call is located at the coliseum box office and opens 2 hours before showtime.
(505) 265-1791
Box office is located on Expo New Mexico (formerly NM State Fairgrounds) grounds and usually opens 2 hours before showtime. Call for specific times on a show by show basis.
Transfer to customer service
CashCheckAmExVisaMC
Pick up tickets 1 hour prior to show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 586-6510
Monday - Wednesday 10am - 8pm Thursday - Saturday 10am - 8:30pm
Visa, MC, Discover and AMEX or local preprinted checks more than 10 days before an event with valid drivers license.
Tucson Convention Center Information line: (520) 791-4101 Ticket orders are not taken at this number.
1 Box Office Hours are: 10:30 am - 5:30 pm Mon - Fri and 2 hours before an event
Accessible Seating available either on main floor or at the top of the arena, depending on event.
Cash, American Express, Visa, Mastercard, Discover, Travelers Checks. No Diners Club or Checks.
Any tickets purchased by 5pm the day before the event may be picked up anytime the day of the show. Tickets purchased prior to that time can be picked up 48 hours after the purchase. Tickets purchased on the day of the event may be picked up beginning 2 hours prior to the start of the event. Customers must bring their credit card, driver's license and confirmation number to pick up Will Call orders.
Box Office: (570) 970-7600. General questions only. The Box Office does not accept phone orders or provides specific seat availability. Group Sales & Suite Rentals: (570) 970-3519. Group guidelines vary per show and are not valid for every event
GENERAL OPERATING HOURS: Box Office hours are subject to change. For current hours of operation please visit: www.mohegansunarenapa.com Box office is located adjacent to the East Gate. Eent doors generally open approximately 1 hours before event time, but may vary.
This is an accessible venue. Please click on accessible seating icon on event page to see availibility for row "S" Seating. This area is located at the same level as the entrances. If you are able to do some stairs, we kindly suggest seats in row R or row Q of the lower level as an option. For those customers in need of mobility impaired seating, and are able to do some stairs, we ask you to request row R or row Q in the lower level. There are approximately 6 steps to row R & 8 steps to row Q. Thank you for your cooperation.
Course Description:
Lean IT Foundation helps IT organizations to ensure that they provide their customers with the Best possible services. Through understanding customer value, the Processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other Best Practice methods (such as ITIL®, PRINCE2® and P3O®).
This Course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification. This certification is mandatory for the other certifications.
The primary purpose of the Course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the Learning outcomes of the Lean IT Foundation and describes the Requirements a candidate is expected to meet to demonstrate that these Learning outcomes have been achieved.
Course Topics:
Module1: Introduction
● Lean Principles: how these are related to one another.
● Waste: ability to identify types of waste within an IT organization or Process (TIMWOOD with Talent)
● The cost of poor quality and reasons for using Lean Principles to improve performance
● Types of activities: ability to define what IT activities fall into which category
● PDCA: ability to describe how the PDCA cycle works on the most basic level
● Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other methods. The connection of Lean IT with IT service Management is specifically investigated.
Module2: The Customer
● Types of customer value and the factors that influence customer value
● The link between the Voice of the Customer and Critical to Quality
● How to construct a Critical to Quality tree
Module3: The Process
● Relationship of Process (Value stream) with the other Lean Principles
● The difference between Push and Pull systems
● The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
● Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste
● Explain the SIPOC and VSM using IT examples e.g. SIPOC: Software development, VSM: High level Change Process (other examples are permitted)
Module4: Performance
● Relationship of performance with the PDCA cycle
● The key aspects of a KPI
● Why time is the most important production factor within IT
● The relationship of PCE with VSM
● The role of skills and knowledge in ensuring performance
Module5: Organization
● Why organizations need to be customer oriented
● What the goal is of a performance dialogue
● The use of each of the visual Management boards – day board, week board and Kaizen/improvement board
Module6: Kaizen
● Which tools from the other dimensions are used in which phase of the DMAIC cycle
● Prioritization of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen
Module7: Behavior & Attitude
● The difference between behavior and attitude
● The difference between traditional Management and Lean Management
● The behavior and attitude required for successful use of Lean
● Behavior and Attitude in relation to expectations surrounding a change in way of working
Learning Goals:
● The Principles underlying the Lean philosophy
● The importance of understanding and delivering customer value
● The way Lean looks at Processes and the waste within them
● How to measure performance and the key determinants of performance
● What the organizational Requirements are when implementing Lean, including the use of visual Management tools
● Which behaviour and attitude is necessary for Lean to be successful within an IT organization
● The DMAIC problem-solving model
● How these Lean Principles can be applied within an IT organization
Course Agenda:
Day 1
● Introduction of Lean
● The Customer
● The Process
● Performance
Day 2
● The Lean Organization
● Behavior and Attitude
● Problem Solving
● Wrap-up and Mock Exam
● Exam
Who can Attend?
Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification. IT professionals who are participating in or involved with lean projects.
American Express, Visa, Mastercard, Discover
Tickets purchased in person at the box office are sent via text message at the windows.
(973) 757-6000 The Prudential Center Box Office is located inside the arena near the corner of Mulberry Street and Edison Place. Guests can enter from the corner of Mulberry Street and Edison Place, next to the Investors Bank Tower.
The Box Office is open Monday through Friday: 11am to 5pm. We are closed each Saturday and Sunday, with the exception of an event on one of those days, in which case we will open at 11am. Please visit www.prucenter.com/box-office for more information, or adjusted hours.
Accessible seating is available through Ticketmaster. Please visit ticketmaster.com to purchase accessible seating.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
MasterCard, Visa, American Express, Local Checks (check 3 weeks prior to event) or Cash!
Will Call at Civic Auditorium 2 hrs. prior to event. It is recommended that you bring your confirmation number, ID and credit card used to purchase tickets.
(805) 449-ARTS (2787)
Tue-Sun 12:00noon - 5:00PM Regular Business Hours Box Office open through Curtain on performance days ** Closed Monday **
Accessible seating is available for all performances. Select accessible box or contact TM customer service for more assistance.