ITIL4 Foundation training with Exam
About the Course The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organization. The ITIL 4 Foundation course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. What will you Learn? At the end of this course, attendees will have an understanding of the following: Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created The seven guiding principles of ITIL 4 ITIL service value system The four dimensions of service management The ITIL practices, with a focus on 18 of these, of which 7 will be covered in detail Course Delivery Options: Classroom based Training or Live Virutal Training Target Audience This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation. Course Materials: Accredited Study guides, sample questions Course Duration Two or three days Course Agenda in Detail Key Concepts of Service Management Service Utility Warranty Customer User Service management Sponsor Key Concepts of Value Creation Cost Value Organization Outcome Output Risk Utility and Warranty Key Concepts of Service Relationships Service offering Service relationship management Service provision Service consumption Seven Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep it Simple and Practical Optimize and Automate Four Dimensions of Service Management Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes Components of the ITIL Service Value System Plan Improve Engage Design & Transition Obtain/Build Deliver and Support ITIL Practices General Management Practices Service Management Practices Technical Management Practices How Key ITIL Practices Fit within the Service Value Chain Continual Improvement Change Control Incident Management Problem Management Service Request Management Service Desk Service Level Management
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