Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Course Description:Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs. HDI Support Center Manager (HDI-SCM) training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational Processes, workforce Management, and support center marketing. Designed for both new and experienced support center managers, this Course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.
Course Topics:
● Introduction
● Unit 1: The Support Center
● Unit 2: Strategy
● Unit 3: IT Financial Management
● Unit 4: Technology and Service Support
● Unit 5: Service Level Management
● Unit 6: Metrics and Quality Assurance
● Unit 7: Support Processes
● Unit 8: Leadership
● Unit 9: Workforce Management
● Unit 10: Training and Retention
● Unit 11: Promoting the Support CenterLearning Goals:
● Characteristics of an effective support center manager.
● How to create service level agreements, operational level agreements, and standard operating procedures in support of a service catalog.
● The steps involved in performing a cost-benefit analysis and calculating total cost of ownership and return on investment.
● The relationships between IT service Management Processes.
● The difference between and the importance of strategic, tactical, and operational planning.
● Benefits and challenges of self-service technologies.
● Processes for building and managing effective security Policies.
● Staffing models.
● The value of outsourcing.
● Tactics for screening, hiring, training, and managing high-performance teams.
● The metrics and key performance indicators essential to performance reporting.
Course Agenda:
Day 1
● Introduction
● The Support Center
● Strategy
● IT Financial Management
Day 2
● Technology and Service Support
● Service Level Management
● Metrics and Quality Assurance
● Support Processes
Day 3
● Leadership
● Workforce Management
● Training and Retention
● Promoting the Support Center
Who Can Attend?Experienced technical support professionals who must manage all day-to-day functions as well as master critical performance, and customer service strategies. Individuals who are preparing for the HDI Support Center Manager certification exam.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Louisiana!! Join us for the 1st ever POP-UP DRIVE-IN MOVIE PREMIERE of the Faith based Romantic Comedy,"THE PERFECT MATE". We’ve reserved a massive 40ft screen for a safe, socially distancing evening of fun. Fellowship with us as we laugh, cry, and have our faith strengthened in this never before seen film. LIMITED PARKING! Check the website for a location Near You!!! https://theperfectmatemovie.com/drive-in-tickets/
Cash and All Major Credit Cards
MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS
702-693-6143 1-855-234-7469 Group Sales (20+)
Opens one hour prior to the first show and closes a half hour after the last show.
To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Collect from the venue on the day of the show in the hour before the start of the performance. Take the credit card used to make the booking and Ticketmaster reference number with you. The cardholder will be required to sign for the tickets.
Ticketmaster UK: 0844 847 2345 International: +44 161 385 3500 Calls will cost 7 ppm plus your network access charge.
10:00 until show starts - Monday to Saturday.
The Piccadilly Theatre has no accessible toilet facilities on any level of the auditorium.