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Scrum Master with PSM I Certification (SG)

Course Overview This course provides the concrete know-how about the practices that are required to be an effective Scrum Master. It presents in detail the agile processes and team dynamics, with a strong emphasis on the role of Scrum Master. This course covers the benefits of an Agile approach working with Scrum, highlighting the differences between Scrum and the traditional development methodologies. Moreover, the power of visual management, pursuing and resolving impediments are made clear to trainees by means of practical exercises. The training closes with PSM 1 exam, provided by scrum.org. This body of certification was created in 2009 by Ken Schwaber, one of the founders of Scrum.   Course Objectives The course is based on an interactive approach in which trainees will learn how to guide a team, a project, or an organization into a process of rapid delivery of valuable results. Exercises, case studies, and examples are used to assist the participants to develop the knowledge, skills, capabilities and insights needed to make the shift from the traditional management practices to Scrum framework.   At the end of the course, trainees have a clear understanding about: Why adopting Agile approach and Scrum? What are the principles, the different roles and responsibilities in Scrum? How to implement agile practices for estimation, planning, project execution and monitoring? How to facilitate Scrum ceremonies and foster product quality?   Targeted Audience This course is intended for project managers, team leads, designers, developers, testers, software architects and anyone who is expected to lead Scrum projects & teams.   Trainers Training will be conducted by an experienced trainer and Agile coach from why innovation!.   Course Content Agile Overview Agile Definition Agile Principles: The Agile Manifesto Benefits of Agile Understand Agile for Software Development Overview of Agile Methods Scrum, Kanban, XP (eXtreme Programming), DevOps, Lean Startup, Design Thinking and Kanban Adopting Agile Methods Scrum: Agile Project Management Architecture of Scrum and focus on product development Roles and Responsibilities in Scrum Scrum: The rhythm of Sprints Importance of continuous improvement Scrum applied: key success factors and pitfalls Team Dynamics The stakeholders Team work, team spirit, self-organization The leadership Effective communication and solving conflict Managing Requirements The product manager and the Product Backlog The delivery plan Characteristics, performance and quality requirements Product completion level and tests Detailed specifications Requirements traceability Scrum Process and Meetings Sprint, Sprint activities, time boxing, Sprint Planning, Product Backlog, estimations and poker game Good practices for Sprint Backlog The Daily Scrum The burndown chart The Sprint Review The Sprint Retrospective Implementing Scrum difficulties and resistance Change Management Good practices and frequent mistakes (Dos and Don’ts)   Course Information Each session will be limited to a maximum of 12 participants.   Duration: 3 days Location: Singapore, Hong Kong Training Fee: SGD 2,310 / HKD 14,000 Certification Fee:  SGD 210 / HKD 1,200 from Scrum.org   Funding from IMDA (Available for Singapore citizens and Permanent Resident): • up to 70% of the exam fees, capped at SGD 500 (exam only) per trainee.   Funding support is available for Singapore citizens and Permanent Residents**. Valid for courses and examinations commencing on or before 31 March 2020. Terms and conditions apply. Please visit http://www.imda.gov.sg/citrep for full details.   Related Courses Agile Essentials Scrum Developer with PSD Certification Scrum Product Owner with PSPO I Certification Kanban & Lean Foundations Leading SAFe® 4.0 with SA Certification SAFe® 4.0 Advanced Scrum Master with SASM Certification

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EXIN – ITSM-ISO/IEC 20000 Foundation 2 Days Training in Seoul

Course Description: The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information Management. This Course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service Management system (SMS) and service Management Processes, specifically the core concepts and basic terminology of IT service Management based on ISO/IEC 20000:2011. Course Topics: ●     Introduction ●     Core Concepts to IT Service Management ●     Process Model ●     Process Roles ●     Service (Management System) ●     Core Concepts of Quality Frameworks ●     PDCA ●     ITIL, COBIT, Six Sigma, CMMI, ISO 9001, ISO/IEC 27001 ●     ISO/IEC 20000-1:2011 ●     Certification ●     Compliance ●     Interested Parties ●     Service Management System ●     Governance ●     Documentation ●     Audits ●     Maintain and Improve ●     Design & Transition and Service Delivery ●     Design and Transition of New or Changed Services ●     Service Level Management ●     Capacity Management ●     Information Security Management ●     Relationship Processes ●     Business Relationship Management ●     Supplier Management ●     Supply Chain Relationships ●     Resolution Processes ●     Incident and Service Request Management ●     Problem Management ●     Control Processes ●     Configuration Management ●     Change Management ●     Release & Deployment Management ●     Summary  Learning Goals: ●     Core concepts to IT Service Management ●     Core concepts surrounding quality frameworks ●     Management system for service Management ●     Core concepts of the Service Management System ●     Core concepts for service design and transition ●     Service delivery Processes ●     Relationship Processes ●     Resolution Processes and their relationships ●     Control Processes and their relationships  Course Agenda Day 1 ●     Introduction ●     Core Concepts to IT Service Management ●     Core Concepts of Quality Frameworks ●     ISO/IEC 20000-1:2011 ●     Service Management System Day 2 ●     Design & Transition and Service Delivery ●     Relationship Processes ●     Resolution Processes ●     Control Processes ●     Summary  Who can Attend? ITSM Foundation is intended for everyone playing a role or having an interest in IT service Management. Specific roles could include: managers, business and supervisory staff, team leaders, service designers, IT architects and/or planners, IT consultants, IT audit managers / auditors, IT security managers / officers, project/program managers, suppliers, Lead suppliers and sub-contracted suppliers, service provider customers

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New York Jets vs. Kansas City Chiefs

The MetLife Stadium Box Office will accept cash, Visa, Mastercard, Discover, and American Express. Personal checks will not be accepted. Ticketmaster Will Call may be picked up at any open ticket window. For all events, non-Ticketmaster will call orders may be picked up at the designated will call window. Will call tickets will be available beginning at least 2 hours prior to the scheduled start time for the event. Box Office: 201.559.1300, tickets@metlifestadium.com - General Ticket Inquiries - ADA Ticket Inquiries Guest Services: 201.559.1515, info@metlifestadium.com MetLife Stadium Box Office is open Monday through Friday 11am through 5pm. The Box Office is located in the West VIP lobby. Please park in Lot G, enter through MetLife Gate and into the large glass doors labeled West VIP. MetLife Stadium is fully accessible including all concession stand locations, merchandise stands, ATM's and seating areas. Accessible seating for guests with special needs is available on all levels and in all price ranges. Elevators are located in the southeast (HCL Tech), southwest (Verizon), and northwest (Pepsi) corners of the stadium. Ramps are located at the north and south entrances. Seats with removable armrests are located throughout the stadium. A limited number of wheelchairs are located at each of the entrance gates to transport guests with limited mobility to their seating area. Guests may contact the MetLife Stadium at 201-559-1515 or ADAinfo@metlifestadium.com for more information or any additional needs for non-NFL events. MetLife Stadium ADA Ticket Questions call 201-559-1300. New York Giants ADA Ticket Purchases call 201-935-8222. New York Jets ADA Ticket Purchases call 973-549-4585. For wheelchair accessible and limited mobility patrons for non-NFL events, please click on the "Request Accessible Tickets" icon on the right side of the page to be taken to a dedicated page for accessible seating purchases. Please request the total number of wheelchair plus companion seats or limited mobility plus companion seats within the same wheelchair dropdown box so you may sit together.

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Washington Wizards vs. Indiana Pacers

Cash, Visa, MasterCard, American Express, Discover Will Call tickets can be picked up anytime the Box Office is open, thru event start time. Customers must present the actual credit card used to place the order and a valid photo ID. General Information... 202-628-3200 Accessible Seating Only.. 202-661-5065 Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays *Hours subject to change To better accommodate your needs, Capital One Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Capital One Arena representative for further help with your ticket purchase.* Advance ticket purchase may be required. * Box office information is subject to change.

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Tampa Bay Lightning vs. Chicago Blackhawks

Visa, MasterCard, American Express, Discover (813) 301-2500 Amalie Arena Ticket Office (813) 301-6700 Accessible Seating Line (813) 301-6600 Tampa Bay Lightning Day of Event: 3 hours prior to the ticketed time. Hours may vary based on event. Please call (813) 301-2500 for specifics.. This is an accessible venue. For additional information, please visit www.amaliearena.com/arena-info/accessibility.

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Chicago Bulls vs. Washington Wizards

The United Center Box Office accepts Cash, Visa, MasterCard, American Express and Discover Card. Tickets held at Will Call can be picked up beginning 90 minutes prior to the start of the actual event. E-TICKET /PRINT AT HOME & MOBILE TICKETING If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase in the form of a .pdf and must be printed on paper in advance for entry. Print at Home tickets cannot scanned at the venue from a mobile device. Choosing mobile entry allows the convenience of using your smartphone as your game ticket. You no longer need to bring your physical tickets to the game. This includes season tickets and single game tickets purchased online or forwarded by email through authorized outlets including Chicagoblackhawks.com, Chicagobulls.com, ClickTix, Ticketmaster.com or other United Center approved outlets. Mobile entry requires a valid QR code. (312) 455-4500 (312) 455-4519 (TTY) Monday-Friday, 11:00 a.m. until 6:00 p.m. Saturday, closed if no performance Sunday, closed if no performance *Hours subject to change depending on event schedules. Not only is the United Center designed to 100% ADA compliance, but each team member has been specifically trained in assisting our guests with special needs. Should you have any questions regarding the accessibility of the arena or for ticket information, please call 312-455-4653 and ask for Guest Relations (312-455-4519 TTY). Tickets in wheelchair accessible areas are available on all levels of the United Center, and the arena offers 100 disabled parking spaces located in parking Lot G off of Damen Avenue. All washrooms, restaurants, first aid station, seating areas, Cash Stations, box offices, Concession stands and drinking fountains are all wheelchair accessible.

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Menopause The Musical

Cash and All Major Credit Cards MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS 702-693-6143 1-855-234-7469 Group Sales (20+) Opens one hour prior to the first show and closes a half hour after the last show. To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives

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