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HDI Technical Support Professional 2 Days Training in Seoul
Course Description: The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business. The HDI Technical Support Professional training focuses on customer service and service Management Best Practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge Management, problem Management, improving teamwork, and stress Management. Course Topics: Introduction Role of the Technical Support Professional ● The Support Organization’s Role in the Business ● The Role of the Technical Support Professional ● The Value of the Technical Support Professional Strategic Framework ● Strategic Perspective ● The Service Catalog ● Service Level Management ● Standard Operating Procedures ● Business Alignment Support Center Processes and Operations ● Best Practices ● Information Technology Information Library ● Service Operation Functions ● Service Operation Processes ● Service Design Processes ● Service Design Processes ● Service Transition Processes Continual Service Improvement ● Continual Service Improvement ● Quality Assurance ● Metrics ● Performance Reporting Support Delivery Methods & Technology ● Support Center Infrastructure ● Support Delivery Methods ● Cloud Services ● Remote Management ● Service Management Systems Communication Skills ● Communicating with Stakeholders ● Communication Barriers ● Communication Filters ● Communication Enablers ● Global Communication ● Vocal Elements ● Body Language ● Active Listening Customer Management Skills ● Your Customer’s Psychological Needs ● Empathy ● Emotional Intelligence ● Handling Conflicts ● Customer Competency Levels Problem Solving & Troubleshooting Skills ● Your Problem Solving Approach ● The Incident Management Process ● Problem Investigation and Diagnosis ● Root Cause Analysis ● Effective Documentation Teamwork Time Management, & Stress Management ● Teamwork ● Time Management Skills ● Stress Management Skills Learning Goals: ● Customer service Best Practices ● Communications skills ● Service Management Best Practices and terms ● Importance of being responsive to incident escalation and the need to log information properly ● Purpose and value of quality assurance monitoring ● Metrics used to monitor individual and team performance and to determine key success factors ● Knowledge Management Best Practices ● How to improve problem solving and problem Management ● How to improve teamwork and relationships Course Agenda: Day 1 ● Support Center Overview ● Strategic Framework ● Support Center Processes and Operations ● Continual Service Improvement (CSI) ● Support Delivery Methods & Technology Day 2 ● Communication Skills ● Customer Management Skills ● Problem Solving & Troubleshooting Skills ● Teamwork, Time Management, & Stress Management Who can Attend? Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams.
read moreHamilton (Touring)
Visa, MC, AMEX,DSC,Cash,Travelers Checks Will call 2 hours prior to curtain time. 10 am - 6 pm Monday - Friday (non-show days)
read moreHamilton (Touring)
The box office accepts Visa, MasterCard, American Express and Cash. Tickets held for willcall can be picked up on the day of the performance usually beginning 1 to 2 hours prior to showtime. The customer must present a valid form of identification, the actual credit card, and the confirmation number. (206) 682-1414 Monday-Friday 10:00am - 6:00pm.
read moreMat Franco
Cash and All Major Credit Cards MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS 1-855-234-7469 1-866-574-3851 - Group Sales (10+) Box Office is open 1 hour prior to show time. To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives.
read moreSPIN DC NEW YEAR'S EVE WASHINGTON DC | NYE 2019- 2020
SPIN DC NEW YEAR’S EVE 2020 Ping in the New Year's and join us for an one of a kind ping pong party exprience. Ring in New Year's Eve at SPIN the subterranean ping-pong lounge that boasts music, art and culture and has enough space to show off your serve and hit the dance floor. Ticket Includes: • One hour Premium Open Bar: 9pm-10pm• Complimentary Toast at Midnight• Live feed of Time Square Ball Drop• Live DJ playing Top 40 Billboard Hits• Five hours of Non-Stop Celebration• Complimentary Party Favors • Coat-Check available SPIN DC: 1332 F St NW, Washington, DC 20045 SPIN Washington DC is an iconic 12,000 square foot ping pong social club in the heart of the DC Metro Area. At SPIN, we come together to socialize and celebrate play. At our core is the drive to connect through ping pong—a game that transcends age, gender and boundaries. We are the original ping pong social club, your offline social network, a place to call home. We welcome diversity and embrace the unconventional. With venues in New York, Chicago, San Francisco, Toronto, Philadelphia, Seattle, Austin, and Washington DC we encourage you to participate. Do it together and never alone. - Must be 21 years of age or older with a valid Government-issued ID to enter.- Dress in accordance with our dress code policy. Management has the rights to refuse entry.- Consider ride-sharing services to avoid driving on this night.- Tickets are nonrefundable and all sales are final. No Refunds will be issued for this event. Ticket Info: Email: litonevents@gmail.com | Text: 703. 930.0338To View All Our Other Events please go to: www.litonevents.com
read moreNew York Rangers vs. Ottawa Senators
Cash, American Express, Visa, MasterCard, Discover. ATM machines are located in Chase Square. Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons. General Info: (212) 465-MSG1 (6741) or (212) 247-4777 Knicks Information: 1(877) NYK-DUNK. Rangers Fan Line: (212) 465-4459. Liberty Hotline: (212) 564-WNBA (9622). Season Subscriptions: (212) 465-6073. Disabled Services: (212) 465-6034 Guest Relations: (212) 465 - 6225 Group Sales: (212) 465-6100 Lost and Found: (212) 465-6299 Monday - Saturday: 10:00am to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 10:00am daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday – Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only. MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 866-858-0008 2) Call MSG's Disabled Services Department at (212)465-6115. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. Service Animals Pets are not permitted at Madison Square Garden. MSG has very specific policies related to service and emotional support animals. Please visit www.thegarden.com to obtain more information for admitting your animal. Assistive listening devices (ALDAs) are available upon request. Please visit the Guest Experience Office across from section 117 for assistance. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. You will receive a claim check for your device. Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Elevators: Public elevators are available for use by guests with disabilities and service every seating level
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