Visa, MasterCard, Amex, Discover, Cash
TICKETS PURCHASED IN ADVANCE : Tickets may be picked up in advance beginning 48 hours AFTER THE PURCHASE at the Box Office(hours are Monday - Saturday 10am-5pm). - OR - Beginning 2 hours prior to show time tickets may be picked-up at the Box Office. --------------------------------------------------------- TICKETS PURCHASED ON THE DAY OF THE EVENT : Tickets purchased on the DAY OF THE EVENT may only be picked-up beginning 2 hours prior to show time at the Box Office. Please bring the actual credit card use to purchase the tickets, the confirmation number and valid photo ID. American Airlines Center charges a $5.00 per envelope fee for outside will call. This fee will be charged for all third party events. The fee will not be charged for Dallas Mavericks or Dallas Stars, suite holders or Platinum Club members.
Box Office: 214.665.4797 Mavericks Group Sales (20 or more): 214.747.MAVS Event Line: 214.665.4200 Parking Hotline: 214.665.4700 Dallas Mavericks: 214.747.6287 Dallas Stars: 214-467.8277
The Box Office is located on the North-East corner of the building (across from The Lexus Parking Garage): Open for normal business hours Monday-Saturday 10:00am-5:00pm Closed on non event Sundays Box Office visitors should park in The Lexus Parking Garage during non-event hours. American Airlines Center Box Office Policy: Concert tickets are not available for purchase at the American Airlines Center box office on the public on-sale. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com or by phone at 800-745-3000. Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center box office on the next business day that the box office is open.
Are you searching for meaning? Do you wonder about the purpose of your life? Would you like to feel more in control and do you want to learn how to overcome fear and anxiety while you're at it?
Search no further, the answers are right here.
Every Monday from 12 to 1PM master Kabbalist and life coach Rabbi Shlomo Ezagui will hold a Lunch and Learn on Kabbalah
This is a feel good event catering to your soul and spirituality while pastrami and corned beef sandwiches cater to your stomach.
The satisfaction and fulfillment experienced on Mondays will last much longer than the 1 hour lunch and can transcend your life. Come feel complete and feed your soul every Monday 12 to 1PM with Rabbi Shlomo Ezagui Kabbalah Lunch and Learn.
(888)-714-7624
www.jewishsocial.org
This year’s All Art Arizona presents exciting work created by both well-known and emerging artists living in our own back yard, the state of Arizona.
This ten year tradition at Art Intersection highlights the breadth and diversity of art created by Arizona artists. The range of acceptable artwork encompasses sculpture, glass, photography, painting, ceramics, wood, printmaking, mixed media, artist books, and more.
All Art Arizona attracts artists, art collectors, and art lovers from all over the state to one of our best known exhibitions of the year. Visit the Art Intersection galleries, bring your friends and family, to enjoy this unique exhibition and range of art by Arizona artists. As always, the exhibition is free and open to the public during business hours. While you are here, get involved by voting for the Viewer’s Choice Award, to be announced shortly after the exhibition closes. As always, the exhibition is free and open to the public during business hours.
The number of guests in the galleries is currently limited to fifteen (15) at a time. Depending on traffic through the galleries, there may be a wait to enter.
Cash and All Major Credit Cards
Must have photo ID & credit card used to purchase tickets when picking up will call tickets
1-855-234-7469 1-866-574-3851 - Group Sales (10+)
10:00am - 8:00pm (show nights vary)
Accessible ramps to orchestra & mezzanine sections; Elevator service to balcony
Course Description:
Mastering ITIL Intermediate Courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training Course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the Course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the Course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of Learning methods.
This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Release, Control, and Validation of services. The main focus of this Course is on the operational-level Process activities and supporting methods and approaches to executing these Processes in a practical, hands-on Learning environment.
Course Topics:
● Course Introduction
● Introductions
● Course Introduction
● Course Learning Objectives
● Unique Nature of the Course
● Course Qualification Scheme
● Service Transition
● Purpose and Objectives of Service Transition
● Scope of Service Transition
● Business Value of Service Transition
● Processes Within Service Transition
● Aspects of Developing Effective Service Transition Strategy
● Initiatives for Preparation of Service Transition
● Planning and Coordinating Service Transition Activities
● Providing Transition Process Support
● Generic Roles Involved in Service Transition
● Change Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Types of Change Requests
● Role of Change Models, Change Proposals, and Standard Changes
● Remediation Planning
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Operational Activities of Change Management During the Service Operation Lifecycle Stage
● Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement
● Service Asset and Configuration Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● SACM Activities Performed on a Daily Basis by Service Operation
● SACM Roles
● Release and Deployment Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Phases of Release and Deployment Management
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Release and Deployment Management Activities and Service Operation
● Release and Deployment Management Roles
● Service Validation and Testing
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Service Validation and Testing Management Roles
● Request Fulfillment
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Request Fulfillment Roles
● Change Evaluation
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Change Evaluation Roles
● Knowledge Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Knowledge Management Activities and CSI
● Knowledge Management Roles
● Technology and Implementation Management
● Generic Requirements of Technology
● Evaluation Criteria for Service Management Tools
● RCV Practices for Process Implementation
● Challenges, CSFs, and Risks
● Planning and Implementing Service Management Technologies
● Technology Considerations
● Exam Preparation Guide
Learning Goals:
● Understanding Service Management as a Practice and the Principles, purposes, and Objectives of Service Transition.
● Knowing the important role of Release, Control, and Validation in service provision and understanding how the in-scope Processes interact with other Service Lifecycle Processes.
● Comprehending the activities, methods, and functions used in each of the Release, Control, and Validation Processes.
● Knowing how to apply Release, Control, and Validation Processes, activities, and functions to achieve operational excellence.
● Measuring Release, Control, and Validation performance.
● Understanding the importance of IT security and how it supports Release, Control, and Validation.
● Understanding technology and implementation Requirements in support of Release, Control, and Validation
● Comprehending the challenges, Critical Success Factors, and Risks related to Release, Control, and Validation.
Course Agenda:
eLearning
6 hours of self-paced, instructor-supported eLearning
Day 1
● Service Management
● Change Management
● Lunch
● Change Management
● Homework
Day 2
● Service Asset and Configuration Management
● Lunch
● Release & Deployment Management
● Service Validation and Testing
● Homework
Day 3
● Request Fulfillment
● Service Evaluation
● Knowledge Management
● Lunch
● Knowledge Management
● Technology and Implementation Considerations
● Homework
Day 4
● 4 hours of self-paced, instructor-supported eLearning
Who Can Attend?
The Release, Control, and Validation Capability Course will be of interest to:
● Individuals who have their ITIL Foundation certificate and want to purse the Intermediate and Advanced level ITIL certifications.
● Individuals and/or operational staff who require a comprehensive, practical under tanding of the Release, Control, and Validation Processes and how these may be used to enhance the quality of IT service support within an organization. For example, operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation, and Knowledge Management.
● IT professionals involved in IT Service Management implementation and improvment programs.
● Typical roles, including (but not restricted to) IT professionals, IT/business mangers, and IT/business Process owners, and IT practitioners.