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Dealing with Difficult Customer Behaviours - 1 Day Course - Sydney

Dealing with "difficult people" in the workplace is unavoidable. However, it begins with recognising there are no difficult people – there are only "people", and sometimes people exhibit difficult behaviours. While you cannot change other people, this course will empower you to deal with difficult behaviours by recognising and understanding the intents behind them and responding assertively. This course is ideal for Anyone who encounters strong personalities or challenging behaviours in the workplace when dealing with difficult co-workers, customers, suppliers, managers or staff. What you will learn Recognise difficult behaviours and the intents that drive them. Select the best strategies to deal with different types of behaviours. Take action by using assertive communication techniques to deal with difficult behaviours. Use behavioural-based language to make your point clearly. Understand and manage the emotional processes that both you and the person exhibiting the difficult behaviour may experience. Topics covered in this training course Identifying difficult behavioursUse the lens of understanding to identify the difficult behaviour you are dealing with and what to do about it. The ladder of inferenceUse this tool to help you decide if you are dealing with genuinely difficult behaviour or misperception. Difficult behaviours are not assertivePeople displaying difficult behaviours are not usually being assertive; they show aggressive, passive, or passive-aggressive tendencies that you must deal with using a different approach and skill set. Dealing with high emotionsThe hardest part of dealing with difficult behaviours is the high emotions that often come along with them. Learn techniques to use your voice to manage others' emotions while remaining calm and assertive. Anger and our brainsUnderstand the different functions of our brains and how they process emotions, thoughts and information. Responding with assertivenessAssertive communication is a set of learned skills. When people communicate or behave assertively, they are working towards an outcome or solution that satisfies both or all parties. Using behavioural based language to minimise difficult behavioursToo often, when we need to talk to someone about their difficult behaviours, we skirt around the real issues. Using language that describes specific behaviours makes it easier for you to get to the point and others to understand what you want them to change. Assertive communication techniquesWhen people display difficult behaviours and you don’t deal with them assertively, it will continue and may even get progressively worse. Learn some practical techniques and sentence starters to help you take action.

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Dark Sense Art Exhibit

Presenting Dark Sense, a collection of dark, mysterious, haunting and/or monochrome art made by local artists. Some art will be hung in our large windows and may be viewed curbside, purchased and available for safe curbside pickup during open hours. SHOW DATES: October 3-17 --October 3: 6-9pm (OPENING NIGHT) Please check our website or Facebook page for updates and additional dates and times.

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Utah Jazz vs. Los Angeles Lakers

Visa, MC, AMEX and Discover. All tickets are digital- Mobile only. Vivint Arena (801) 325-2000 Utah Jazz (801) 325-2500 The box office opens at 1:00pm on the day of any scheduled event. Located on the Northeast side of Arena (plaza level). All tickets are now digital. Download the Utah Jazz + Vivint Arena app to easily view, purchase, transfer and sell tickets. Doors open for most events 1 1/2 hours prior.

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Brooklyn Nets v. Houston Rockets (Kids Game)

To reach Barclays Center, please call 917-618-6100 or visit barclayscenter.com and use the chat feature. Barclays Center provides wheelchair and companion seating with appropriate sight lines on all levels. Barclays Center team members can guide guests with mobility challenges to their seating location and to other amenities. Be advised that Center personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain wheelchair & companion seats.

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New Year's Eve Hungarian Dance Performance and Dinner and Party

New Years Eve is the holiday of new beginnings. Spend the New Year’s Eve with us, and we guarantee you that this will be your most happy and special New Year’s Eve so far!Enjoy a fantastic New Year’s Eve Hungarian Dance Performance and have the most delicious traditonal Hungarian dinner after that! There is no better way to celebrate the New Year’s Eve than in Budapest, in this exclusive event. Enjoy the 5 course Gala Dinner and the unlimited drinks at the bar! Be our guest and your happy new year is guaranteed! Important! This is a very exclusive event so we have a dress code: black tie. We reserve the right to refuse the attendance to the event in case of inappropriate appearance clothing. In that way too, you will have the honor to spend your New Year’s Eve in a special and exclusive way. The night is complete with a splendid standing reception in ballroom atmosphere for a multi-cultural audience. After the concert and the new year's greetings, you will have the chance to dance and have fun to the best DJ's music with the tunes of the 70's-80's-90's! The reception includes open bar with unlimited drink consumption and traditional Hungarian New Year's dinner. The program takes place in one of Budapest Downtown's most distinguished theater buildings, in the Danube Palace. Running times are as follows: 6:30PM: Gala Dinner Enjoy a full service Gala Dinner in the beautiful Széchényi Hall! The Gala Dinner features a 5 course meal, selected and prepared exclusively for this event. There are cold and warm appetizers, soup, a main course and dessert; on top of that, a different glass of premium wine is served for each course from a carefully selected assortment. 10:00PM: Hungarian Dance Performance The Hungarian Dence Performance starts at 10:00PM in the Széchényi Hall. The program includes performing dances, songs and costumes from every part of the country by professional artists. In addition to all, we took the opportunity to include some unique elements into the program; well-known evergreens on a traditional Hungarian folk instrument, the cimbalom, and Hungarian folk song adaptation performed by a talented gypsy band. 12:00AM: New Year’s Greeting 12:30AM: Ballroom Party Celebrate the New Year in ballroom atmosphere with friends, family, loved ones, or join the great multicultural crowd. The amazing atmosphere is accompanied by a talented local DJ.The open bar features sparkling wine, multiple wine options soft drinks and much more. Gála vacsora 2019 / Gala Dinner 2019: Köszöntő ital / Welcome drinkGere Frici Rosé 2018 habzóbor / Gere Frici Rosé 2018 sparkling wine Asztalon / On the table:Kéksajtos fűszervaj, snidlinggel, házi kenyérrelBlue cheese butter, with chives and homemade bread Hideg előétel / Cold appetizer:Füstölt pisztráng tormás alma chutney-valSmoked trout with horseradish apple chutney Leves / Soup:Sáfrányos liba leves, szarvasgombás palacsintávalSaffron goose soup with and truffled pancakes Meleg előétel / Warm appetizer:Mézes-chilis király rák házi ciabattával, rukkola salátávalHoney-chili king prawn with homemade ciabatta and rucola saladSauska Furmint 2017 Főétel / Main course:Borjú steak, kucsmagombamártással, gratin burgonyávalVeal steak with morel mushroom sauce and gratin potatoSt. Andrea Pinot Noir 2016 Desszert / Dessert:Mascarpone mandulás piskótával, forró csokoládé öntettelMascarpone with almond sponge cake and hot chocolate sauceOremus: 3 puttonyos aszú Éjféli pezsgő koccintás / Midnight champagne ceremony and buffet dinnerBB száraz pezsgő / BB dray champagne Éjféli menü / Midnight menu:Korhely leves, füstölt kolbásszalHagyományos lencsefőzelék, ropogós malac császárralSour cabbage soup and homemade smoked sausageTraditional lentils pottage with crispy roasted pork As a vegetarian option, the lenses and pigs should be handled separately. Italcsomag ajánlatunk / Open bar list Pezsgő / Sparkling WineBB száraz, édesBB dry, sweet Borok / WinesFruska Rizling Cuvée, Fruska Rosé, Fruska Kékfrankos-Portugieser Fruska Riesling Cuvée, Fruska Rosé, Fruska Kékfrankos-Portugieser Csapolt és üveges sörök / Draught and bottled beersBorsodi Staropamen Dark Stella Artois – alkoholmentes / alcohol free Rostos és szűrt gyümölcslevek / Juices (Rauch products) (Rauch termékek) narancslé, őszibaracklé, almalé(Rauch products) orange juice, peach juice, apple juice Szénsavas üdítőitalok / Carbonated soft drinksCoca Cola, Cola Zero, Fanta Orange, Gyömbér, TonicCoca Cola, Cola Zero, Fanta Orange, Ginger, Tonic Ásványvizek / Mineral watersNestleAquarel dús, NestleAquarel csendesNestleAquarel sparkling, NestleAquarel still Meleg italok / Hot drinkskávék teákcoffeesteas frontoffice@hungariagroup.com / +3613171377 Happy New Year!

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Chicago Blackhawks vs. Calgary Flames

The United Center Box Office accepts Cash, Visa, MasterCard, American Express and Discover Card. Tickets held at Will Call can be picked up beginning 90 minutes prior to the start of the actual event. E-TICKET /PRINT AT HOME & MOBILE TICKETING If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase in the form of a .pdf and must be printed on paper in advance for entry. Print at Home tickets cannot scanned at the venue from a mobile device. Choosing mobile entry allows the convenience of using your smartphone as your game ticket. You no longer need to bring your physical tickets to the game. This includes season tickets and single game tickets purchased online or forwarded by email through authorized outlets including Chicagoblackhawks.com, Chicagobulls.com, ClickTix, Ticketmaster.com or other United Center approved outlets. Mobile entry requires a valid QR code. (312) 455-4500 (312) 455-4519 (TTY) Monday-Friday, 11:00 a.m. until 6:00 p.m. Saturday, closed if no performance Sunday, closed if no performance *Hours subject to change depending on event schedules. Not only is the United Center designed to 100% ADA compliance, but each team member has been specifically trained in assisting our guests with special needs. Should you have any questions regarding the accessibility of the arena or for ticket information, please call 312-455-4653 and ask for Guest Relations (312-455-4519 TTY). Tickets in wheelchair accessible areas are available on all levels of the United Center, and the arena offers 100 disabled parking spaces located in parking Lot G off of Damen Avenue. All washrooms, restaurants, first aid station, seating areas, Cash Stations, box offices, Concession stands and drinking fountains are all wheelchair accessible.

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Minnesota Wild vs. Arizona Coyotes

Cash, Visa, Mastercard, Discover, American Express. Will Call windows open 90 minutes prior to the event and will remain open through the second period for Minnesota Wild games. Will Call is located in the main lobby of Gate 1 at Xcel Energy Center. Tickets are released only to the person whose name appears on the Ticketmaster account or will call envelope. No one will be given tickets designated for another person. Proper photo identification is required, and purchasing credit card, if applicable. A signature from the person authorized to pick up the tickets will be obtained at the time of pick up. Box office phone: (651) 726-8240 Minnesota Wild group sales: (651) 222-WILD Group sales for other events: 651-312-3486 Box office fax: (651) 726-8246 Internet web site: www.xcelenergycenter.com Internet e-mail: info@xcelenergycenter.com Regular Box Office Hours (September - April) Monday - Saturday: 10:00 AM - 6:00 PM Sunday: Closed, except for events (opens 4 hours prior to the event start time) and on sales (open for on sale time only) Summer Box Office Hours (May - August) Monday - Friday: 10:00 AM - 6:00 PM Saturday & Sunday: Closed, except for events (opens 4 hours prior to the event start time) and on sales (open for on sale time only) Based on the Xcel Energy Center event schedule, closing times may be extended. The box office may be closed on holidays. Accommodations include accessible parking and drop-off areas, elevators, escalators, wheelchair accessible seating with excellent sightlines, accessible restrooms. ASL interpreters are provided upon advance request. Assisted listening devices are available, as well as Braille and large print programs upon request. There is elevator access to every level of the arena.

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Hamilton (NY)

Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm

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