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Think Cyber Think Resilience London Cyber Pathfinder Training Scheme 6: Business Continuity and Recovery from Cyber Incidents

National Cyber Security Programme – Think Cyber Resilience Cyber Pathfinder Training Seminar 6: Business Continutity and Recovery from Cyber Incidents London: Wednesday 22nd January 2020: Friends House, 173-177 Euston Square, NW1 2BJ Time: 09:30hrs - 16:00hrs (09:30hrs arrival for 10:00hrs prompt start) We all know that Digital Public Services in the UK are under constant cyber-attack. The UK Government has in place a National Cyber Security Strategy aimed at protecting UK Public Services from cyber-attacks. The National Cyber Security Programme (NCSP) is responsible for delivery of that strategy and is working with cross-government partners (such as the National Cyber Security Centre) to improve cyber resilience across UK Public Services.   The seriousness of this challenge means that local government and the wider local resilience community need to build a shared understanding of the implications for local multi-agency partners in responding to a significant cyber incident.   To help with this the National Cyber Security Programme (NCSP) is sponsoring a new Cyber Pathfinders scheme to help the local public service and resilience community navigate their way through the complexities of cyber security and cyber resilience.   The scheme is running free of charge a Cyber Pathfinder Training Seminar on Business Continuity and Recovery from Cyber Incidents (see details below) for local public sector participants running from January 2020 onwards.   Aim: To enable participants to appreciate how business continuity complements cyber resilience and understands the requirement for effect recovery planning.   Module 6.1: Business Continuity: establish an appreciation of how business continuity complements cyber resilience.   Overview   Outlines the linkages between business continuity life cycle and cyber resilience; Explain the relationship between service recovery time objectives and disaster recovery; How to assess BCM recovery time objectives against a cyber incident; Identify the need to assess critical suppliers’ resilience arrangements.   Description   Cyber Security incidents often create complex problems in business continuity terms due to their nature and the length of time it often takes to fully investigate the cause and whether your organisation has eliminated that from reoccurring. Business continuity plans need to take into consideration a of range options to maintain core capabilities, whilst transitioning back to business as usual. After a cyber incident business as usual may look quite different.   Module 6.2: Recovery:  to understand the requirements for effect recovery planning   Overview   Understand the need to review recovery plans in relation to cyber incidents; Post incident reporting and how to implement lessons through a change management process; Role of remediation planning (quick fixes for restoring to a normality); Need to agree recovery priorities (cyber systems and prioritised services).     Description   The recovery phase following a cyber incident can be a long journey.  Whilst business operations may be restored, lessons identified built into policy, plans, procedures and staff training legacy may continue for many months if not years. This module will look at case studies to support the lessons identified for developing a cyber recovery capability.   Audience:   Senior leaders, Policy Makers and Practitioners from English Local Authorities, Local Resilience Forums, and Public Sector Partners   Focus:  Senior Executives from public sector organisations responsible for policy making and strategic oversight of cyber security, information or data management, business continuity planning, and incident management handling - especially in Local Authorities; Local Resilience Forums; Warning Advice & Reporting Points; or other Local Public Sector Bodies. These events, which are free to attend for public service delegates are aimed at Senior Executives from Public Service providers - especially (but not limited to) Local Authorities and Local Resilience Forums or their public sector delivery partners - with responsibility for:   Cyber Resilience/ Security Information Assurance Data Management and the impact of GDPR/NIS Democratic and Electoral Services Business Continuity Planning Emergency Planning   Places are limited to 60 participants for each Pathfinder event and so early booking is advisable. Polite Notices Charging Policy: This event is funded by Ministry for Housing, Communities and Local Government on behalf of the National Cyber Security Programme and is therefore FREE to attend. Registration: There are a few questions as part of the registration process - you will be given the opportunity to request CPD etc. Special/ Dietary Requirements: You will be asked to specify if you have any special or MEDICALLY RELATED dietary requirements when completing the registration form.  Please note: We cater for vegetarian option as standard at all our events. This does not have to be specially requested.  Cancellations: In the interest of efficiency, please let us know if you are unable to attend at least 10 working days before this event, so that we can make adjustments to the delegate list and catering requirements. Apologies given with less than 10 working days, we request that delegate substitution is made wherever possible iNetwork's privacy notice can be found here: https://www.tameside.gov.uk/privacynotice/finance

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Fall Exhibits @ Art Works!

It’s a new season and our 17th anniversary! We're featuring the All Media art show. We invite artists to submit their artwork, any medium, and any topic. A rich variety of art is selected for display and for sale in the main gallery. And three solo shows are on display: Estamos en Mexico: A retrospective in Black and White by Tod Ramey Muse: Abstract Paintings by Glenda M. Creamer Horizons by Susan Crook. Visit Tuesdays - Sundays 12 - 6 pm through October 17th, 2020. Admission is free and open to the public. See you at the gallery!

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Boston Bruins vs. Winnipeg Jets

Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D. General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games! Fall, Winter and Spring: Monday - Friday 10:00AM -6:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time. (closed Thanksgiving & Christmas) Summer: Monday - Thursday 10:00AM - 5:00PM Friday 10:00AM - 2:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time. This is an accessible venue.

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Business Ethics 1 Day Virtual Live Training in Frankfurt

Course Description: A company”s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.  A company”s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company”s ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before. Course Topics: Module One: What is Ethics? ●     What is Business Ethics ●     10 Benefits of Managing Ethics ●     Case Study Module Two: Implementing Ethics in the Workplace ●     Benefits ●     Guidelines for Managing Ethics in the Workplace ●     Roles and Responsibilities Module Three: Employer / Employee Rights ●     Privacy Policies ●     Harassment Issues ●     Technology Module Four: Business and Social Responsibilities ●     Identifying Types of Responsibilities ●     Case Study ●     Handling Conflicting Social and Business Responsibilities ●     Case Study Module Five: Ethical Decisions ●     The Basics ●     Balancing Personal and Organizational Ethics ●     Common Dilemmas ●     Making Ethical Decisions ●     Overcoming Obstacles Module Six: Whistle Blowing ●     Criteria and Risk ●     The Process ●     When You Should “Blow the Whistle” Module Seven: Managerial Ethics ●     Ethical Management ●     Identifying the Characteristics ●     Ensuring Ethical Behavior Module Eight: Unethical Behavior ●     Recognize and Identify ●     Preventing ●     Addressing ●     Interventions Module Nine: Ethics in Business (I) ●     Organization Basics ●     Addressing the Needs ●     Ethical Principles Module Ten: Ethics in Business (II) ●     Ethical Safeguards ●     Developing a Code of Ethics ●     Performing an Internal Ethics Audit ●     Upholding the Ethics Program Module Eleven: Wrapping Up ●     Words from the Wise ●     Review of Parking Lot ●     Lessons Learned ●     Completion of Action Plans and Evaluations Course Features: Learning Objectives: By successfully completing this course, students will be able to: ●     Define ethics in business and why it is important. ●     Describe what ethics means in the workplace. ●     Define corporate responsibility. ●     Define corporate compliance. ●     Describe social responsibility. ●     Describe the impact of ethics in the business. ●     Compare differences in ethics in the international communities. ●     Describe consumer rights   Certification: Once after the training you receive course completion certificate from Mangates Who can attend? Anybody who is interested in learning Business Ethics.

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Blockchain & Digital Transformation Accredited Diploma Course - Madrid, ES

BECOME A QUALIFIED BLOCKCHAIN AND DIGITAL TRANSFORMATION CONSULTANT WITH OUR PROFESSIONAL DIPLOMA COURSE IN BLOCKCHAIN AND DIGITAL TRANSFORMATION   NEXT COURSE MADRID | 12TH & 13TH SEPTEMBER 2020 Blockchain International Training provides the very best in accredited Blockchain and Digital Transformation courses, meaning your qualification is recognised throughout the world. Blockchain International Training is one of the world's leading Blockchain and Digital Transformation course providers. We give you the skills needed to consult on the latest digital technologies through our specialist Accredited Diploma Course. Want to know what you will learn? See our course page for an instant breakdown of course specifics. What you'll learn: Blockchain A comprehensive understanding of what blockchain is and how it works, what cryptocurrencies are, as well as insights into how they affect the future of industry and of your organisation. Digital Transformation The ability to navigate the technologies disrupting your industry and the opportunity to explore the nature and history of transformative technology as you identify ways to incorporate key principles and review how innovative business strategy could fit into new or existing business models. Certification An accredited diploma from Blockchain International Training as validation of your newfound blockchain and digital transformation knowledge and skills, as well as access to a global network of like-minded business leaders and innovators. TIMETABLE Saturday - Digital Transformation 9:00-19:00 Introducing Digital Transformation Understanding the Business World of Tomorrow The Digital Transformation Deadline: The Future is Now! Customer Experience: From IT to Business Technology Big Data Internet of Things (IoT) & Cybersecurity Case Study 1 - Banking Case Study 2: Retail Case Study 3: Spotify The Digital Transformation Manager: Role Description & Salary Sunday - Blockchain 9:00-19:00 Introducing Blockchain Blockchain Frameworks Blockchain Trends Financial Blockchain Use Cases Non-Financial Blockchain Use Cases Case Study 1: Create an Etherium Smart Contract Case Study 2: Blockchain in the Energy Sector Common Risks in Blockchain Projects Lessons Learnt in Blockchain Projects Blockchain Professional: Role Description & Salary www.blockchaininternationaltraining.com

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HDI Support Center Analyst 2 Days Training in Seoul

Course Description: Help desk professionals and support center analysts provide frontline support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. HDI Support Center Analyst (HDI-SCA) training focuses on help desk strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, call-handling procedures, incident Management, communication skills, and an introduction to ITIL® Processes. Course Topics: Module 1 : The Evolution of the Support Center ●     The Evolution of the Support Center ●     The Role of the Support Analyst ●     The Support Center’s Role in the Business Module 2 : Strategic Framework ●     Strategic Perspective ●     Service Level Agreement ●     Standard Operating Procedures ●     Business Alignment Module 3 : Service Delivery Methods and Technology ●     Service Delivery Methods ●     Telephony Systems ●     Service Management Systems Module 4 : Support Center Processes and Operations ●     Best Practices for IT Service Management ●     ITIL Service Support ●     Security Management ●     Knowledge Management ●     Quality Assurance Module 5 : Call Handling Procedures ●     Total Contact Ownership ●     Procedures for Call Handling ●     Service Management Systems Module 6 : Communication Skills ●     Communication Process ●     Cultural Sensitivity ●     Vocal Elements ●     Active Listening ●     Incident Documentation ●     Writing Skills Module 7 :  Problem-Solving and Troubleshooting Skills ●     Problem-Solving and Types of Thinking ●     Questioning Skills ●     Solve Incidents with IMPACT ●     Additional Customer Service Skills ●     Root Cause Analysis Module 8 : Maximizing Effectiveness ●     Your Customer’s Psychological Needs ●     Handling Conflict ●     Handling Difficult Customer Behaviors ●     Stress Management ●     The Power of a Service Attitude ●     Managing Your Time ●     Managing Your Career  Learning Goals: ●     The Process of incident Management, from detection and recording to closure. ●     Critical thinking skills to resolve incidents quickly and consistently. ●     The importance of total contact ownership. ●     An awareness of the core help desk Processes and Best Practices used in service and support centers. ●     Valuable active listening skills and effective communication strategies. ●     Proven techniques for improving customer interactions. ●     Effective support center strategies for managing difficult customers.  Course Agenda: Day 1  Module 1 : The Evolution of the Support Center ●      The Evolution of the Support Center ●      The Role of the Support Analyst ●      The Support Center’s Role in the Business Module 2 : Strategic Framework ●      Strategic Perspective ●      Service Level Agreement ●      Standard Operating Procedures ●      Business Alignment Module 3 : Service Delivery Methods and Technology ●      Service Delivery Methods ●      Telephony Systems ●      Service Management Systems Module 4 : Support Center Processes ●      and Operations ●      Best Practices for IT Service Management ●      ITIL Service Support ●      Security Management ●      Knowledge Management ●      Quality Assurance Day 2  Module 5 : Call Handling Procedures ●      Total Contact Ownership ●      Procedures for Call Handling ●      Service Management Systems Module 6 : Communication Skills ●      Communication Process ●      Cultural Sensitivity ●      Vocal Elements ●      Active Listening ●      Incident Documentation ●      Writing Skills Module 7 : Problem-Solving and Troubleshooting Skills ●      Problem-Solving and Types of Thinking ●      Questioning Skills ●      Solve Incidents with IMPACT ●      Additional Customer Service Skills ●      Root Cause Analysis Module 8 : Maximizing Effectiveness ●      Your Customer’s Psychological Needs ●      Handling Conflict ●      Handling Difficult Customer Behaviors ●      Stress Management ●      The Power of a Service Attitude ●      Managing Your Time ●      Managing Your Career Who can Attend? ●     Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction. ●     Individuals who are preparing for the HDI Support Center Analyst certification exam.

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Tennessee Titans vs. Jacksonville Jaguars

Visa, MasterCard, American Express, Discover & Cash. Will Call begins 2 1/2 hours prior to event. 615-565-4200. Fax is 615-565-4212. For CMA Festival Info, please call 1-800-CMAFEST 8:30AM - 5:00PM Monday - Friday. This is an accessible venue: All Patrons in Wheelchairs Must Purchase Accessible Seating. For CMA Music Festival: Please contact CMA at 800-262-3378 for accessible seats.

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Seattle Seahawks v Buffalo Bills

Visa, MasterCard, American Express, Discover and Cash. Located at Northwest corner of Lumen Field. Opens 3 Hours prior to kickoff on gameday. Gameday: (206) 381-7848. SFC Customer Service: 877-657-4625 Open 3 hours prior to kickoff on gameday. Weekday hours will vary. Located in the Northwest corner of the Stadium. Seattle Sounders FC: 2 hours prior to match There are disabled seats (wheelchair convertible) dispersed through all areas and price levels of Lumen Field. Disabled seating and access for all is fully compliant with the Americans with Disabilities Act, (ADA).

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Atlanta Braves vs. Los Angeles Dodgers

CASH,VISA,DISCOVER,MASTERCARD,AMERICAN EXPRESS HOURS : Opens 2 hrs prior to game time. Located on Battery Avenue, around the corner from the Right Field Gate PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER. 404.522.7630 Braves Switchboard 404.577.9100 Groups sales and season tickets 10:00am - 4:00pm - Mon-Fri (NON-GAME DAYS) 10:00am - 4:00pm - Sat (NON-GAME DAY) Noon - 4:00pm - Sun (NON-GAME DAY) 10:00am - 6th inning of the game (GAME DAYS) Truist Park can accommodate all accessibilities Companion service animals are allowed in Truist Park.

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All Black Attire Yacht Party

All-Black Attire Yacht Party

Amazing 360 views of NYC with two floors of live DJs, good food and great drinks at this dockside party.

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