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Effective Change Management 1 Day Training in Seoul

Course  Overview: Effective Change Management An Interactive One Day Program “Change is the only constant” – Heraclitus, a Greek philosopher Why Change Management? According to Harvard Business Review, 70% of all change initiatives fail. Another study by Towers Watson found that only 25% of change management actions are successful over the long term. All around us, technologies, processes, people, ideas and methods are continuously evolving, affecting the way organizations run their operations. Developing effective change management skills then becomes not only inevitable, but also critical in today’s dynamic professional world as organizational change becomes more of a norm than an exception. The Leading Change Management program will give aspiring change agents and managers the tools required to implement changes successfully with positive acceptance throughout the organization. Program overview: The Leading Change Management program is designed to promote excellence in the management of change by introducing participants to the skills required at each step of the change process. Built on latest research and practice in North America, this program develops, challenges and inspires leaders to lead successful and rewarding organizational change initiatives. The concepts and methods learned are immediately usable in the workplace, leading to faster implementation of change projects that achieve and sustain concrete results. Target Audience: There is no Eligibility Criteria for this training, any one can attend this training Learning Objectives: To introduce the step by step change management process and the range of tools and methods available to address change challenges and problems To provide insight on relevant, practical and applicable change management skills and equip participants to effectively engage with change processes in the workplace To improve awareness and confidence for using change management tools and models required to design appropriate change plans for the workplace Prerequisites: There are no prerequisites for this course. Course Materials: Students will receive a course manual with presentation slides and reference materials. Examination: There is no exam. Technical Requirements: For eBooks: Internet for downloading the eBook Laptop, tablet, Smartphone, eReader (No Kindle) Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader) eBook download and activation instructions Agenda: The Nature of Change Drivers of Change Vision and Mission of Change Eight Steps to Effective Change Management Change Strategies Change Resistance Effective Communication Skills to Lead Change Effective Leadership in the Change Process

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Los Angeles Lakers vs. Toronto Raptors

STAPLES Center does not accept Will Call drop off. Alternate Will Call Procedure (Alternate Pick Up) If a person (other than the person ordering and paying for the tickets) is picking up a Will Call order, the Alternate Pick-Up's name MUST be on the account. To add the name of an alternate pick-up to the account, the original purchaser must contact Ticketmaster Customer Service at 1-800-745-3000, verify their account information and request the addition an alternate pick-up. 213-742-7340 Box office is located on North side of building at 11th and South Figueroa. Box office hours are 10am to 6pm, Monday through Saturday. It is open extended hours on event day. Phone: 213-742-7340 SUMMER HOURS Closed Saturdays and Sundays unless there is an event, the box office will open at 9am on Saturdays or 10am on Sundays only if there is an event. The box office will have extended hours on all event days.

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Winnipeg Jets vs. Chicago Blackhawks

VISA, MasterCard, American Express, Cash, Debit, TM Gift Cards Located at all Box Office windows. Customers must present the actual credit card used to place the order and photo ID. Only the owner of the credit card may pick up the tickets. Note that some orders cannot be picked up until the night of the show. Paperless tickets do not need to be picked up in advance, simply proceed to the gate if you have paperless tickets (see General Rules). Ticketmaster: 1.855.985.5000 Customer Service: 1.855.985.HELP TRUE NORTH BOX OFFICE Ticket Office Hours (June to August) 10:00am - 4:00pm (Monday to Friday) Closed Saturdays, Sundays, and Holidays (unless an event is scheduled) Event Days 10:00am to event intermission* (Monday to Friday) Saturdays, Sundays, and Holidays - Open 2 Hours prior to event time. *Varies by promoter request There are a number of accessible platforms that can be purchased by patrons who require limited mobility access. Note that row 16 in the lower bowl has no stairs and may be a suitable option for some patrons. The best drop off point for wheelchairs is the loading zone on Donald between Portage and Graham.

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Washington Wizards vs. Charlotte Hornets

Cash, Visa, MasterCard, American Express, Discover Will Call tickets can be picked up anytime the Box Office is open, thru event start time. Customers must present the actual credit card used to place the order and a valid photo ID. General Information... 202-628-3200 Accessible Seating Only.. 202-661-5065 Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays *Hours subject to change To better accommodate your needs, Capital One Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Capital One Arena representative for further help with your ticket purchase.* Advance ticket purchase may be required. * Box office information is subject to change.

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Boston Bruins vs. Buffalo Sabres

Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D. General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games! TD Garden - Boston | Tickets, Schedule, Seating Chart, Directions (ticketmaster.com) The box office will open 2 hours prior to an event and remain open until one hour after the event begins. Please note the TD Garden Box Office does not sell tickets at the public on sale. All tickets should be purchased via www.ticketmaster.com *Hours subject to change This is an accessible venue.

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Chicago Blackhawks vs. Anaheim Ducks

The United Center Box Office accepts Cash, Visa, MasterCard, American Express and Discover Card. Tickets held at Will Call can be picked up beginning 90 minutes prior to the start of the actual event. E-TICKET /PRINT AT HOME & MOBILE TICKETING If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase in the form of a .pdf and must be printed on paper in advance for entry. Print at Home tickets cannot scanned at the venue from a mobile device. Choosing mobile entry allows the convenience of using your smartphone as your game ticket. You no longer need to bring your physical tickets to the game. This includes season tickets and single game tickets purchased online or forwarded by email through authorized outlets including Chicagoblackhawks.com, Chicagobulls.com, ClickTix, Ticketmaster.com or other United Center approved outlets. Mobile entry requires a valid QR code. (312) 455-4500 (312) 455-4519 (TTY) Monday-Friday, 11:00 a.m. until 6:00 p.m. Saturday, closed if no performance Sunday, closed if no performance *Hours subject to change depending on event schedules. Not only is the United Center designed to 100% ADA compliance, but each team member has been specifically trained in assisting our guests with special needs. Should you have any questions regarding the accessibility of the arena or for ticket information, please call 312-455-4653 and ask for Guest Relations (312-455-4519 TTY). Tickets in wheelchair accessible areas are available on all levels of the United Center, and the arena offers 100 disabled parking spaces located in parking Lot G off of Damen Avenue. All washrooms, restaurants, first aid station, seating areas, Cash Stations, box offices, Concession stands and drinking fountains are all wheelchair accessible.

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Disney On Ice presents Dream Big

Cash, AMEX, VISA, MASTER CARD & DISCOVER Pick-up tickets one hour prior to show. Customer must present the actual credit card used to place order and a photo I.D. NOTE: The Box Office will not release tickets to anyone other than the name given at the time the order was placed. If a patron wishes to authorize another party to pick up their tickets, the name must be entered in the record by Ticketmaster and the individual must have the confirmation # and a photo I.D. Box Office Info: 203-345-2400 Main Office (+ Other Departments): 203-345-2300 Bridgeport Sound Tigers Office: 203-345-2300 Fairfield University Stags Office: 203-254-4103 Box Office is located at the front entrance of the facility on the corner of Main St. & South Frontage Rd. MONDAY thru FRIDAY 9AM - 5PM Box Office closes on event days 1 hour into the event. Weekend & Holiday hours can be found at our website at www.websterbankarena.com and click on BOX OFFICE under the EVENT & TICKETS Tab ALL TIMES ARE SUBJECT TO CHANGE. Please call 203-345-2400 for questions. All areas of the facility are accessible including the main enterance, box office, concessions, restrooms and all seating areas including luxury boxes. Tickets may be purchased in person or charge-by-phone by calling 203-345-2400.

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