American Express, MasterCard, Visa, Discover, Cash and Money Order.
Will call is located at the main FedExForum Box Office and is open the day of the event during regular business hours.
901-205-2640 901-888-HOOP (4667) - Memphis Grizzlies
Monday - Friday 10:00am - 5:30pm
This is an accessible venue.
The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash.
Box Office Phone Number: (313) 471-7929
The Xfinity Box Office at Little Caesars Arena is open Monday thru Friday, from 11:00am to 5:30pm, and also on Event Days from 11:00am until Intermission.
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
Course Description:
Value Stream Mapping (VSM) for Lean IT provides the training and hands-on experience to deeply understand the techniques of creating value stream maps in an IT environment and utilizing them to drive sustained Lean improvements to the flow of information throughout the enterprise. Using the value stream approach, participants will understand customer value, the Processes that deliver this value, the barriers to flow, the technique of pull, and the required attitude and behavior for continuous improvement and Lean IT transformation. Lean IT is complementary to almost all other Best Practice methods (such as ITIL®, PRINCE2® and P3O®).
This Course verifies that participants have gained knowledge of the creation and effective application of value stream mapping to drive transformational Lean IT Improvements. The core Principles, methods, and tools of value stream mapping for Lean IT is a hands-on experience where participants become aware of what it takes to create a value stream map for IT, understand the barriers to quality, velocity, and flow, and how to leverage value stream and use the map to impel significant improvements in value stream performance. The Value Stream Mapping for Lean IT workshop enables the participants to apply the VSM Practices in technology, service, and office work environments.
Course Topics:
● Workshop Setup and introduction
● Lean IT Refresher
● Why Value Stream Mapping for Lean IT
● Value Stream Mapping – An introduction
● Current state Value stream Mapping applying the concepts
● Current state Value stream Mapping applying the concepts
● Kaizen Bursts: Barrier to Flow
● Future state Value stream Mapping
● Leveraging VSM for Lean IT
● Hazards and Pitfalls of Value stream Mapping and what to do about them
Learning Goals:
● Gaining a deeper understanding of the current condition though the creation of current-state and future-state value stream maps in an IT environment.
● How to use value stream maps as a catalyst of sustained Lean IT continuous improvement.
● Applying the Principles of Lean IT Practices to provide understanding and clarity into business Requirements and IT services and support other IT functions, end users and customers.
● The use of Lean IT analysis tools and application of the Lean IT philosophy in an IT environment.
● Providing insight into the customer experience and identifying the root cause of problems in order to increase customer satisfaction.
● Aligning business needs with IT services to evaluate service delivery solutions and reduce non-value adding activities.
● Streamlining and automating core Processes to drive quality, shorten delivery times, increase productivity, lessen costs, and mitigate Risks.
Course Agenda:
Day 1
● Workshop Setup and introduction
● Lean IT Refresher
● Why Value Stream Mapping for Lean IT
● Value Stream Mapping – An introduction
● Current state Value stream Mapping applying the concepts
● Current state Value stream Mapping applying the concepts
● Kaizen Bursts: Barrier to Flow
Day 2
● Future state Value stream Mapping
● Leveraging VSM for Lean IT
● Hazards and Pitfalls of Value stream Mapping and what to do about them
Who can Attend?
● IT leaders responsible for creating sustainable and measurable performance improvement.
● All Lean IT practitioners including leaders, directors, managers and frontline staff.
● Lean IT champions, coaches and facilitators
● Any leader, manager, associate or specialist working in an IT organization can benefit from the insights provided by this Course.
● IT professionals who are participating in or involved with lean projects.
Visa, Mastercard, Discover, American Express, Cash
Will Call tickets will be available for pick-up the day of the event, starting 3 hours prior to the event's start time. Guests must present a valid government issued photo identification to receive tickets.
Guest Services: GuestServices@UBSArena.com ADA Inquiries: ADA@ubsarena.com
The UBS Arena regular Box Office hours are yet to be announced. In addition to the regular hours, the Box Office will also open 3 hours prior to the start of events.
Accessible seating is available on all levels and in all ticket price ranges. Wheelchair accessible and companion seating and seats with removeable armrests are available at locations dispersed throughout UBS Arena. Two guest elevators are located in each quad of the arena with access to every level. Accessible doors are at each entrance as well as a limited number of wheelchairs to transport guests with limited mobility to their seating area. Guests may contact UBS Arena at ADA@ubsarena.com for more information
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm