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Hamilton (Touring)

VISA, Mastercard, American Express, Cash Will Call can be picked up at Gay Stree Box Office day of event 1 hour prior to performance. 865-684-1200 Monday-Friday 10:00am-5:00pm and Saturday 10:00am-2:00pm Day of event - 1 hour prior to the start of performance Venue has ADA seating in various locations. Please call venue BOX office for these. Venue has Elevators, and ADA Facilities, ADA Parking, ADA ramps and Entrance. For more info call 865-684-1200.

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ITIL® – Service Strategy (SS) 2 Days Training in Seoul

Course Description: This Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Service Strategy phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the participant to successfully complete the associated exam.  The Course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service Management within an organization. This Course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.  Through the blended form of Learning, participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in Practice.  Course Topics:  Course Introduction ●     Introductions ●     Course Introduction ●     Course Learning Objectives ●     Unique Nature of the Course ●     Course Agenda and Exam Details ●     Course Agenda ●     ITIL Intermediate Classroom Course ●     ITIL Intermediate Expert Program Course ●     ITIL Intermediate Classroom Blended Course ●     ITIL Intermediate Virtual Classroom Blended Course ●     Introduction to Service Strategy ●     Purpose and Objectives ●     Scope of Service Strategy ●     Value to the Business ●     Relationship with Other Lifecycle Phases ●     Group/Individual Exercise ●     Service Strategy Principles ●     Basic Approach to Deciding a Strategy ●     Strategy and Opposing Dynamics and Outperforming Competitors ●     The Four Ps of Service Strategy ●     Services and Value ●     Utility and Warranty of Services ●     Customer Assets, Service Assets, and Strategic Assets ●     Service Providers – Types and Choosing Between Them ●     Defining Services ●     Strategies for Customer Satisfaction ●     Service Economics ●     Sourcing Strategy ●     Strategy Inputs and Outputs with the Service Lifecycle  Service Strategy Processes ●     Strategy Management for IT Services ●     Service Portfolio Management ●     Financial Management for IT Services ●     Demand Management ●     Business Relationship Management ●     Group/Individual Exercise ●     Sample Test Questions ●     Governance ●     Governance ●     Strategizing for Governance ●     The Governance Framework ●     IT Governance ●     Governance Bodies ●     Relationship of Service Strategy with Governance ●     Group/Individual Exercise ●     Organizing for Service Strategy ●     Organizational Development ●     Departmentalization Organization ●     Organizational Design ●     Service Owner and Business Relationship Manager ●     Other Roles Technology Considerations ●     Service Automation ●     Service Interfaces Implementing Service Strategy ●     Implementation Through the Lifecycle ●     Following the Lifecycle Approach ●     Impact of Service Strategy on Other Lifecycle Phases ●     Group/Individual Exercise Challenges, Critical Success Factors, and Risks ●     Challenges ●     Risks ●     CSFs ●     Sample Test Question Exam Preparation Guide ●     Mock Exam 1 ●     Mock Exam 2  Learning Goals:  ●     Understand Service Management as a Practice and Service Strategy Principles, purpose and objective. ●     Understand how all Service Strategy Processes interact with other Service Lifecycle Processes. ●     Identify the activities, methods and functions used in each of the Service Strategy Processes. ●     Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence. ●     Measure Service Strategy performance. ●     Understand technology and implementation Requirements in support of Service Strategy. ●     Identify the challenges, critical success factors and Risks related with Service Strategy.  Course Agenda:  6 hours of self-paced, instructor-supported eLearning Day 1 ●     Course Introduction ●     Introduction to Service Strategy ●     Service Strategy Principles ●     Service Strategy Processes ●     Governance ●     Homework Day 2 ●     Organizing for Service Strategy ●     Technology Considerations ●     Implementing Service Strategy ●     Challenges, Critical Success Factors, and Risks ●     2 hours of self-paced, instructor-supported eLearning  Who can Attend?  ●     CIO/CTOs ●     Supervisory staff ●     IT Team leaders ●     IT Designers ●     IT Architects ●     IT Consultants ●     IT Audit Managers ●     IT Security Managers ●     Service Test Managers ●     ITSM Trainers

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East Conf Qtrs: Brooklyn Nets at Boston Celtics Rd 1 Hm Gm 1

Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D. General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games! Fall, Winter and Spring: Monday - Friday 10:00AM -6:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time. (closed Thanksgiving & Christmas) Summer: Monday - Thursday 10:00AM - 5:00PM Friday 10:00AM - 2:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time. This is an accessible venue.

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Cincinnati Bengals vs. Cleveland Browns

The box office accepts cash, Visa, and MasterCard and Discover. Will Call is located on the north side of the stadium. Customer must present actual credit card, confirmation number, and photo ID. Bengals office: (513) 621-TDTD (8383) Tickets to non-Bengals evnets are NOT available in advance at the Box Office. No special seating arrangements are available through the Box Office. Non-Bengals events tickets are available at Paul Brown Stadium only on the Day of the Show. For the Bengals Box Office: Mon-Fri: 9:00am to 5:00pm Day of game: 3 hours prior to kickoff to halftime For all other Stadium events: Box Office hours for all non-Bengals events may vary on the day of the event Accessible seating: for Bengals games refer to box office (513) 621-TDTD (8383). For Music/Jazz Festival refer to (513) 924-0900. For all other Paul Brown Stadium events refer to Ticketmaster 1-800-745-3000.

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