On October 20th, we are hosting an art experience and tasting with Puravegan Cafe.
Experience the place based healing station and enjoy the ambiance. There will be meditative sounds and the arts installation.
On October 21st, we are meeting at the Mary Meachum Crossing to erect a place based fiber installation.
Throughout the day on October 21st, stop by the Pura Vegan Yoga Studio for the Opening Healing Station.
Healing the Blues is a multdimensional attempt at tackling the "Winter Blues." The term "winter blues" is known as seasonal affective disorder. It is strongly studied in the mental health profession and is commonly discussed in the public, community and family culture.
The American "Blues" culture in music is rooted in the Delta of the Mississippi. The Mississippi River is the connector of Saint Louis and the rest of the American South. What would happen if we sent the healing intention to the river, across the river and down the river?
Course Description:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.
Course Topics:
Unit 1 : Desktop Support
● The Evolution of Support
● Support Center Maturity
● Successful Desktop Support
Unit 2 : Strategy
● Strategic Perspective
● Business Alignment
● SWOT
Unit 3 : IT Financial Management
● IT Financial Management
● Cost, Value, and ROI
Unit 4 : Support Delivery Methods and Technology
● Service Desk Infrastructure
● Telephony Infrastructure
● Desktop Support Delivery Methods
● Service Management Systems
● Selecting Service Desk Technology
Unit 5 : Service Level Management
● Service Level Management
Unit 6 : Metrics and Quality Assurance
● Desktop Support Metrics
● Data Sources
● Baselining and Benchmarking
● Performance Reporting
● Quality Assurance Programs
● Measuring Customer Satisfaction
● Measuring Employee Satisfaction
Unit 7 : Desktop Support Processes
● Best Practices for Support
● IT Service Management
● The Service Desk
● Service Operations
● Service Design
● Service Transition
● Knowledge Management
Unit 8 : Leadership
● Your Responsibilities as a Desktop Support Manager
● Your Role as Leader
● Manage Operations Effectively
● Emotional Intelligence
● Communication
● Influence & Motivate
● Integrity & Service Ethics
● Growth
Unit 9 : Workforce Management
● Workforce Management
● Staffing Models
● Scheduling
● Sourcing
● Recruitment
Unit 10 : Training and Retention
● Fostering Relationships
● Teamwork
● Coaching
● Peer Mentoring
● Training
● Rewards, Motivation, Retention
● Performance Management
● Career Development Planning
Unit 11 : Promoting Desktop Support
● What is Marketing?
● Creating Internal Marketing Culture
● Marketing Opportunities
Learning Goals:
● Characteristics of an effective desktop support manager
● How to create and deliver on service level agreements and operating level agreements
● How to align desktop support services with business strategy, Objectives, and Processes
● The importance of the relationships among IT service Management Processes
● Tactics for screening, hiring, training, and leading high-performance teams
● How to create an internal marketing culture to promote your desktop support services
● The metrics and key performance indicators essential to desktop support performance reporting
Course Agenda:
Day 1
● Desktop Support
● Strategy
● IT Financial Management
● Support Delivery Methods and Technology
Day 2
● Service level Management
● Metrics and Quality Assurance
● Desktop Support Processes
● Leadership
Day 3
● Workforce Management
● Training and Retention
● Promoting Desktop Support
Who can Attend? Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies. Individuals who are preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam.
The box office accepts cash, Visa, and MasterCard and Discover.
Will Call is located on the north side of the stadium. Customer must present actual credit card, confirmation number, and photo ID.
Bengals office: (513) 621-TDTD (8383) Tickets to non-Bengals evnets are NOT available in advance at the Box Office. No special seating arrangements are available through the Box Office. Non-Bengals events tickets are available at Paul Brown Stadium only on the Day of the Show.
For the Bengals Box Office: Mon-Fri: 9:00am to 5:00pm Day of game: 3 hours prior to kickoff to halftime For all other Stadium events: Box Office hours for all non-Bengals events may vary on the day of the event
Accessible seating: for Bengals games refer to box office (513) 621-TDTD (8383). For Music/Jazz Festival refer to (513) 924-0900. For all other Paul Brown Stadium events refer to Ticketmaster 1-800-745-3000.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Box office accepts Cash, MasterCard, Visa, American Express and Discover.
Will Call can be picked up at the Box Office any time prior to an event. To pickup will call, please have the credit card you used to purchase and a photo ID. If you purchased a VIP package or any type of special package, tickets might not be available for pickup until 2 hours prior to the event. *** If you are not the person who bought the tickets and would like to pick up will call, we will need a copy of the original purchasers photo ID and credit card.***
For information about the venue or events please contact the Box Office at (570) 961-9000. The box office will not answer calls on the day of an event; a pre-recorded line will play all important show related information. Any other information can be found on the venue Facebook page. If you wish to purchase tickets by phone, please call Ticketmaster at 1-800-745-3000. You can also purchase tickets in person at the Box Office located at The Pavilion or through Ticketmaster outlets.
For the safety of our employees and guests, the box office will be closed until further notice. Please keep checking back here for updates as to when we re-open. We appreciate your understanding.
Accessible seating is available online with Ticketmaster, over the phone with Ticketmaster, and in person at the Box Office. The venue has accessible seating in sections 101, 103, 201, and 206. All accessible seats allow for easy access in and out of the seats and have a grab bar close by.
412-642-1800
The Box Office will only be open on event days. Monday - Friday at 10am & Saturday - Sunday at 12pm. On an event day, the Box Office hours vary. Hours are subject to change as a result of event times, holidays or inclement weather. Please call 412-642-1800 for more information.
Mi a legjobb dolog a CodeCombat Dojokban? Peti kollégánk, a foglalkozások egyik mentora szerint: “A legjobb látni a gyerekek arcán az örömöt, ami a játék és tanulás együttese okoz, amikor úgy állnak fel a dojo végén, hogy ezt szeretnék folytatni otthon is.”
Várunk minden 9-13 év közötti számtech és/vagy programozás megszállott gyerkőcöt sok szeretettel!
Idén IS játszani fogunk! A CodeCombat (codecombat.com) pályáin megküzdünk az ogrékkal, varázsfegyvereket vetünk be és drágaköveket gyűjtünk. Mellesleg pedig megismerkedünk a programozás alapfogalmaival és logikájával. Nem csak fiúknak!
Ajánlott korosztály: 9-13
Ajánlott számítástechnikai jártasság: Kezdőtől közép-haladóig
Jó, ha a jelölteket nem csak a játék miatt érdekli a számítógép. Ha kicsit programoztak is már, annál jobb, de ha nem, az se baj. Majd most!
Kérjük, hozzanak létre egy saját fiókot a codecombat.com oldalon (Feliratkozás egyéni játékosként), amely már magyarul is elérhető. Fontos, hogy a bejelentkezéshez szükséges felhasználói nevet és jelszót jegyezzék fel.
Az egyes Dojo-k anyaga NEM ugyanaz
Tetszőleges számú dátumra lehet jelentkezni