The PD Training Advanced Skills for Elite Personal Assistants (PA's) and Executive Assistants (EA's) training course provides personal and executive assistants with a clear understanding of the range of important functions they fill and exposes participants to the tools and techniques that allow them to be more effective in their role.
In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role and teach you a range of techniques that will improve your abilities - from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, social media management, handling commercially sensitive information and much more!
Our Advanced Skills for Elite Personal Assistants and Executive Assistants professional development training courses are available Australia-wide including Sydney, Parramatta, Melbourne, Brisbane, Canberra, Adelaide, and Perth or online.
See our Foundation Skills for Elite PA's and Executive Assistants Training Course
Learning Outcomes
After completing this course, participants will have learned to:
Adapt to the manager’s needs and style of working
Take initiative when needed
Develop social intelligence
Develop basic business acumen
Understand the importance of office management
Listen actively
Understand and use social media management
Handle difficult people and situations
Course Outline
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 1 The Advanced Elite PA and EA
Welcome
Role Defined
Competencies of an Elite PA/EA
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 2 Working with your Manager
LDP Review – Communication Evolution Tool
Ok So That’s Thinking and Doing…. How About Communicating?
Adjusting Your Style for a Better Approach:
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 3 Handling Difficult and Demanding People in the workplace
Four General Intents Shaping Behaviour
What Drives Behaviour
Coping Techniques for Difficult and Demanding Managers
7 Types of Difficult Managers and Colleagues to Manage
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 4 Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
Should I Negotiate or Say 'NO' to the Task
Should I Say 'YES' to the Person but 'NO' to the Task
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 5 Managing the Office
Delegation Below, Sideways and Upwards
10 Rules for Successful Delegation
1. Determine What Can be Delegated
2. Pick the Right Person
3. Explain Why You are Delegating
4. Be Specific be SMARTER
5. Set Them up for Success
6. Touch Base
7. Don’t Micromanage
8. Offer Feedback/Ask for Feedback
9. Say thanks – Be patient
10. Don’t over delegate
Delegating to Profiles
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 6 Social Media Management
9 Steps to Help You Manage Social Media
How Often:
Dealing with Negative Comments:
Do I Need to Check with Anyone?
If in Doubt, Don’t Post It!!!
Using Photos/Videos – rules
Sharing Information:
Engagement:
Monitoring:
Physical Posting vs Auto Posting:
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 7 Work – Life Balance
Distress versus Eustress?
Causes of Stress
4 Major Signs and Symptoms of Stress
Are you fueling the fire?
Control your Cortisol
Mindfulness
Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 8 Reflections
Create an Action Plan
Accountability
Cash, American Express, Discover, Mastercard, Visa
Location: The Blue Cross Blue Shield of North Carolina Ticket Center at DPAC Hours - Open 3 hours prior to each performance
919.680.2787
Monday to Friday: 10am to 5pm Saturdays: 10am to 2pm Show Days (including Sunday show days): Open starting 3 hours before show time. Memorial Day through Labor Day: Monday to Saturday: 10am to 2pm
Visa, MasterCard, American Express, Cash, Discover
Please pick up tickets 1 hour prior to show. Customers must present photo ID, actual credit card used to purchase tickets and confirmation number.
(617) 259-3400 Skip the service fees. Buy tickets at the box office!
Monday through Friday 10AM to 5PM (non performance weeks) Open 2 hours prior to matinee on weekends and closes ½ hr after curtain. Open 10am until ½ hr after curtain on weekdays.
Accessible seating is sold on Ticketmaster. Sight impaired seating and hearing impaired seating, is handled through the box office only for these events.
ASEAN’s Most Comprehensive Exhibition on Mold & Mold Components Making Technology - 28th Edition
Only shows in ASEAN to focus on Mold & Die Manufacturing. Enhance your brand visibility among prospective target groups and overseas delegates. Opportunity to expand your market base through networking with a variety of industries.
For more information please visit show website http://www.intermoldthailand.com
VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & CASH
The Coyotes Pick-up Window is located outside the Northeast corner of the Arena near Gate 5. Guests picking up will call tickets must present valid photo ID and credit card used for purchase, if applicable, that matches tickets to be picked up. ALTERNATE PICK-UP: If another person, other than the person ordering & paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at 800-745-3000, ask for customer service, verify account information and request alternate pick-up.
Please call TICKETMASTER for event and ticketing information - 1-800-745-3000 For Additional information call Gila River Arena Box Office - 623-772-3800. WEBPAGE: www.gilariverarena.com
Located outside on the Northeast corner of the Arena. Monday – Friday: 10:00AM – 6:00PM Saturday: 10:00AM – 4:00PM during hockey season and on-sale days. Sunday: Closed except on event days. Box Office hours may be extended for on-sales or on event days.
Arizona Coyotes: To purchase accessible seats for Arizona Coyotes, subject to availability, please call the Arizona Coyotes Ticket Office at 480-563-PUCK (7825) or visit the Gila River Arena Box Office. Arena Concerts and other Events: To purchase accessible seats for a concert or other event, subject to availability, please call Ticketmaster at 1-800-745-3000 for phone purchase or www.ticketmaster.com for on-line purchase, or visit the Gila River Arena Box Office. ACCESSIBLE SERVICES: Requests for Sign Language Interpreters should be made at least 72 hours in advance of the event. Call Guest Services at 623-772-3240 for these arrangements. Assistive Listening Devices are available from the Gate 5 Guest Services Booth. Parking Lot G located on the east side of the Arena is available for disabled guests with state issued license plates or placards. Parking Attendants will direct guests to the disabled parking area. All restrooms and concession stands are accessible. Gila River Arena welcomes service animals utilized by guests with disabilities.
Miami Nightlife
Presents...
New Year's Eve Cruise
2020
aboard the Catalina Yacht
New Year's Eve is easily the most anticipated event of the year. What better way to end the year than with a massive party that includes your friends and family? This year in Miami, skip the run-of-the-mill experience that will find you cooped up in a crowded nightclub and opt for one that you won't forget.Heard of the Catalina Sundream and Pier Pressure Yacht Parties?Presented by Miami Nightlife, get ready for a special event aboard the Catalina Yacht - the Pier Pressure New Year's Eve Cruise. The best New Year's Eve Cruise will be on the Catalina! With DJs spinning the best in Top 40, four hours of open bar, and a buffet style dinner, there isn't really much that's missing from this event. To top things off, you'll be taking in the best views that the city has to offer from the outside in, including Biscayne Bay, South Beach, Bayfront Park, The Orange Drop, a Fireworks show, and the stunning downtown Miami Skyline. Get your tickets while you still can because this is one event that you won't want to miss.
FEATURING:
- Top 40 DJs spinning live on main deck
- Four hours of premium open bar
- Appetizers, Buffet dinner with Caesar salad, Parmesan crusted lemon chicken, Lemon sage roasted pork loin with dijon, garlic smashed potatoes, haricot vert and desserts.- Amazing views of firework show- And more!
This cruise is close to selling out. Space is VERY limited. As this party will sell out in advance, please plan accordingly and purchase tickets for any expected/additional friends soon. Check-In: 9:00pm at Pier (Near Downtown Hyatt)Boarding: 9:45pm | Departing: 10:15pm | Disembark: 2:00am
DRESS CODE: upscale, semi-formal
PARKING: No designated parking available on Pier. Public/street parking and Valet at the Hyatt. Highly recommended to allow extra time to find parking day the of the event as there will be lots of traffic. Public transportation TRAIN/TAXI/UBER recommended as well.STRICT DRESS CODE will be enforced: This is an upscale event with cocktail attire required for entrance. Flapper attire encouraged but not required. Men will not be allowed to wear ball caps, plain t-shirts, hi-tops or tennis shoes. If you do not meet the dress code, you may NOT be allowed to board and no refund will be given.
No alcohol, open containers or outside food permitted. No illegal drugs, or controlled substances, including prescription drugs and marijuana, will be tolerated. Using marijuana on the water is illegal, regardless of a medical condition(s). The use and/or possession of illegal drugs or controlled substances is absolutely prohibited by Sundream Yacht and the US Coast Guard. Sundream Yachts holds a zero tolerance policy related to illegal substances aboard all vessels and anyone who is caught participating or processing any such items will not be allowed to board and substances will be confiscated. If you are thought to be under the influence of, or caught participating in, illegal substances on board, you will be quarantined until the boat can safely return to dock. The cruise is subject to end for all guests immediately upon doing so. No refunds will be issued if such occurrence happens. Thank you in advance for your cooperation. Let’s have fun and party safe!
::|| All sales are final; no refunds or exchanges. Prices are subject to change while supplies last. Must be 21+ to attend ||::
For More Information on This Event with Exclusive Deals on Table Service, Group Rates, & Promo Pricing: Please Visit VIPnightlife.com
Must be 21+ to participate
::|| All sales are final; no refunds or exchanges. Prices are subject to change while supplies last. Must be 21+ to attend ||::
Purchase Policy:
NO REFUNDS OR EXCHANGES. ALL SALES ARE FINAL: There are NO REFUNDS, NO CANCELLATIONS, no credits, no exchanges, and no transfers after the order has been made. CREDIT CARD & ID: You must present the original credit card used to purchase the ticket and a valid Government Issued Photo Identification (along with your e-tickets that have been emailed to you from Eventbrite when your order is placed): the name on both the credit card and ID match the name on your purchased tickets, in order to gain entry to the event. If the name on the Credit Card and/or ID does not match the tickets, or if you do not have both the credit card used to make the purchase and government issued identification, you will be denied entry to event without a refund. SUPPORT: If you encounter a problem at the event, you must file a complaint with Promoter within 5 calendar days following the date of the event; failure to contact Promoter within the 5-day period will be a complete waiver of your right to request compensation whether monetary or otherwise. If you need customer support, Promoter’s email is info@vipnightlife.com. PURCHASE POLICY: By placing an order, you are confirming that you received this policy and are agreeing to abide by the clauses within. This Purchase Policy is a binding contract between you and event Promoter. EVENT BOOKING: By purchasing a ticket, package or reservation you are entitled to entry for the event you are purchasing it for. At the time of your order, Eventbrite will place an order for your ticket(s) in the Promoter’s ticketing system, reducing the number of tickets available for the chosen event. Before purchasing your ticket(s) we urge you to confirm the title, time and location of the event(s) you wish to attend, as there are no refunds. Each event has a definitive date, start time and end time. If you do not show up to the event, you understand that you are forfeiting your ticket(s) and therefore your ticketing fee (the entirety of what you paid) will not be returned to you. If you do not attend your event, you are still 100% financially liable for your purchase. If you cannot attend the event, you will not receive a refund. ALCOHOL, SEATING, FOOD: Each event features a ‘cash bar’, there is no seating, nor food, unless otherwise stated in the event listing. If food is provided, it is provided at a first come first served basis, unless the event listing and/or ticket description clearly states that it is available for a specific time-period or the entire event duration. If the event description states there is food for any period during the event, and there is no food available when you choose to eat, please know that the venue is replenishing the food. If you have waited for an extended period of time and the food has not been replenished, please contact venue management at the event for an estimated time that the food will be ready for you. If there are periods of time when food is not available for you due to the venue replenishing said food, no matter how long the wait(s), such is not grounds for a refund. Please contact us with any questions. EVENT CANCELLATIONS: If the event is canceled you will receive a refund for the face value of the ticket. NO REFUNDS: Unforeseen circumstances beyond promoter’s control will not be grounds for a refund, including but not limited to the following: local or national weather conditions, natural disasters, waiting in lines, extended waits in lines, family emergencies, medical emergencies, employment issues including layoffs, traffic, parking, public or private transportation issues, etc. If you purchased for the incorrect date, location, event, etc, promoter is not obligated to provide a refund, credit, exchange or transfer. If cancellation or transfer request is approved, promoter reserves the right to charge a $10 administrative fee for its time, in addition to charging a $10 re-stocking fee per ticket if tickets are placed back on sale. Promoters, Venue Owners, Venue Management, Security, Event Staff, and other agents of the event, have the right to refuse entry to any ticketholder, without a refund, for any reason at their discretion , including but not limited to: disorderly behavior, failing to comply with the rules of the venue, incorrect attire, intoxication, venue capacity, breach of security, and other restrictions. Ticketholder is aware that the Venue and Talent are subject to change without notice, which are not grounds for a refund. Ticketholder is aware that amenities promised by Promoter are not guaranteed, and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, drink tickets, gifts, express entry, special areas, celebrity guests, etc. Dissatisfaction with any aspect of the event is not grounds for a refund, including but not limited to: music, DJ(s), decorations or lack thereof, party favors or lack thereof, beverages or lack thereof, alcohol selection, bar staff, food availability and selection, fellow patrons/attendees, venue staff, event staff, security, performances, ambiance, amenities, venue, check-in process, seating or lack of seating, wait in lines, emergency closures of event, emergency return of boats or yachts, delayed commencing of events, early ending of events, public amenities such as fireworks or public performances or the lack thereof, line of sight of public amenities such as fireworks or public performances being blocked by trees, buildings, boats, people, and/or other things, etc. RELEASE OF LIABILITY: By purchasing the tickets through Eventbrite, you hereby release and forever discharge Promoter from any liability or claims for damages that may arise as a result of your attendance at, and voluntary participation in, the event(s), including claims for personal injury, or damage to personal property, or any other claims for negligence on the part of the event’s Promoter. By purchasing the tickets through Eventbrite for this event, you hereby release and forever discharge event Promoter, and their officers and agents, from any liability or claims for damages that may arise as a result of your attendance and participation at the event(s). It is hereby understood that the purchase of tickets by you and your participation in the events shall not be construed as an assumption on the part of Promoter of responsibility, liability, or control of the events. INDEMITY: By Purchasing tickets for this event, ticket purchaser agrees to indemnify and hold harmless event Promoter, said entities officers, owners, employees, and agents, from and against all claims, damages, losses and expenses, including reasonable attorney’s fees arising out of or by reason of complying with this Indemnity Clause. Ticket purchaser, their heirs, executors, administrators, successors and assigns, hereby release, remise, and forever discharge event Promoter and its entities owners, officers, employees and agents, from all manner of actions, causes of actions, suits, debts, judgments, executions, claims, demands whatsoever, known or unknown, in law or equity, which ticketholder has ever had, now have, may have, or claim against event Promoter. COLLECTIONS & LEGAL ACTION AGAINT DEBT: Once you make a purchase, if those funds are removed from the Promoter's account and given back to you, you owe the Promoter that money back, plus applicable fees as outlined below. If you owe money to Promoter, Promoter reserves the right to take legal action against you and/or send you to collections for the recovery of said debt. If you are sent to collection or there is legal action taken against you, you are fiscally responsible for any and all legal costs and fees, directly associated and/or indirectly associated, with recovering the debt owed by you. Promoter's collection’s agencies reserve the right to negatively affect your personal credit score until your debt is paid. Once an account has been placed in collections, the only way to get yourself out of Collections is to pay the debt owed by you to the collections agency. ARBITRATION AGREEMENT: In the event there are any legal disputes against Promoter, by agreeing to this Purchase Policy, you agree that such disputes will be arbitrated. You further agree that the location of arbitration will be set in Los Angeles County, California. SEVERABILITY: If any clause, aspect, part or provisions of this Purchase Policy is found to be null, void, illegal or otherwise unenforceable, the rest of this Purchase Policy remains in full binding effect, and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit the enforcement of said clause that required modification and of the agreement as a whole.
Thank you for your purchase!
412-642-1800
The Box Office will only be open on event days. Monday - Friday at 10am & Saturday - Sunday at 12pm. On an event day, the Box Office hours vary. Hours are subject to change as a result of event times, holidays or inclement weather. Please call 412-642-1800 for more information.
The Gótico Tapas Tour takes you through Barcelona’s famous Gothic Quarter, in the Ciutat Vella (old city) – past Roman walls, alongside cathedrals, through precious plazas and, most importantly, in-and-out of small local restaurants that will leave you sated, jolly, and with a better understanding of local Catalan and national Spanish cuisine.
Gótico was our first tour, is our first love, and remains a great traditional option in Barcelona’s most historic setting.
First time in Barcelona? This is the one for you!
The low-down on our Barcelona tapas tour
This is not a historical walking tour with a snack at the end.
Our 3 hour tour stops in 3 small food establishments, ranging from high-quality specialty shops to home-style tapas restaurants, each one with its own scrumptious specialties for you to taste.
Your knowledgeable guide will safely lead you, all the while sharing stories about Barcelona life, food and history. You will enjoy all the cuisine, and, due to the small size of the group, you will also enjoy a more personal, relaxed experience.
Our tour groups are typically no larger than 6; meaning we can discreetly visit venues loved by locals and genuinely enjoy each other’s company. Indeed, by the end of the night we usually feel we’ve made lifelong friends!
Collect from the venue on the day of the show in the hour before the start of the performance. Take the credit card used to make the booking and Ticketmaster reference number with you. The cardholder will be required to sign for the tickets.
Ticketmaster UK: 0844 847 2345 International: +44 161 385 3500 Calls will cost 7 ppm plus your network access charge.
Mondays to Saturday: 10:00 - 20:00
There are two wheelchair places available. For disabled bookings please contact the box office directly. The venue is fitted with an infa red system for the hard of hearing in the auditorium. This comes with a number of personal receivers which can be used with or without hearing aids. The box office counter is fitted with a standard induction loop at one position.
Mastercard, Visa (credit and debit), Switch/Maestro, cash. (AMEX and cheques not accepted.)
Collect tickets from the Aldwych Theatre box office on the day of the show an hour before the start of the performance. Take the credit card used to make the booking and Ticketmaster reference number with you. The cardholder will be required to sign for proof of purchase.
General Bookings: 0345 200 7981 (9am to 6pm, Monday to Friday and 10am to 6pm, Saturday to Sunday) Groups of 10+: 0345 0130 602 (10am to 5.30pm, Monday, Wednesday to Friday)
Monday, Wednesday and Friday: 4pm to 7.45pm Thursday and Saturday: midday to 7.45pm Sunday: midday to 3.45pm
Customers with access needs need to book direct through ALDWYCH ACCESS on 020 7836 5537 (option 2) or by e-mail aldwych.access@nederlander.co.uk For more information about d/Deaf and disabled access at the theatre, please visit nederlander.co.uk/access.
Cash, Visa, MC, AMEX & Discover. No Checks accepted at Box Office
Will Call is located at main Box Office. Customers can pick up any time/day prior to event
(518) 487-2000
Box Office is located on the Market Street side of the venue. Hours Monday-Friday 10AM - 4PM Saturday - Sunday: Ticketed event days only The Box Office will be open later and on weekends beginning at 2pm if there is a ticketed event. Change of standard hours will be posted on our Facebook page. We recommend checking there first before heading here.
This is an accessible venue. Venue is Accessible from Pearl Street Level with escalators and elevators to the concourse level. Venue parking in MVP Arena Garage (behind venue) is accessible via walkway on the 3rd floor of garage.