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ITIL® – Release, Control And Validation (RCV) 4 Days Virtual Live Training in Seoul
Course Description: Mastering ITIL Intermediate Courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training Course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the Course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the Course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of Learning methods. This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Release, Control, and Validation of services. The main focus of this Course is on the operational-level Process activities and supporting methods and approaches to executing these Processes in a practical, hands-on Learning environment. Course Topics: ● Course Introduction ● Introductions ● Course Introduction ● Course Learning Objectives ● Unique Nature of the Course ● Course Qualification Scheme ● Service Transition ● Purpose and Objectives of Service Transition ● Scope of Service Transition ● Business Value of Service Transition ● Processes Within Service Transition ● Aspects of Developing Effective Service Transition Strategy ● Initiatives for Preparation of Service Transition ● Planning and Coordinating Service Transition Activities ● Providing Transition Process Support ● Generic Roles Involved in Service Transition ● Change Management ● Purpose and Objectives ● Scope of the Process ● Business Value of the Process ● Policies, Designs, and Planning Considerations ● Types of Change Requests ● Role of Change Models, Change Proposals, and Standard Changes ● Remediation Planning ● Main Activities, Methods, Techniques, and Relationship with RCV ● Triggers, Inputs, Outputs, and Interfaces with Other Processes ● Information Management ● Process Measurement ● Challenges and Risks ● Operational Activities of Change Management During the Service Operation Lifecycle Stage ● Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement ● Service Asset and Configuration Management ● Purpose and Objectives ● Scope of the Process ● Business Value of the Process ● Policies, Designs, and Planning Considerations ● Main Activities, Methods, Techniques, and Relationship with RCV ● Triggers, Inputs, Outputs, and Interfaces with Other Processes ● Information Management ● Process Measurement ● Challenges and Risks ● SACM Activities Performed on a Daily Basis by Service Operation ● SACM Roles ● Release and Deployment Management ● Purpose and Objectives ● Scope of the Process ● Business Value of the Process ● Policies, Designs, and Planning Considerations ● Phases of Release and Deployment Management ● Triggers, Inputs, Outputs, and Interfaces with Other Processes ● Information Management ● Process Measurement ● Challenges and Risks ● Release and Deployment Management Activities and Service Operation ● Release and Deployment Management Roles ● Service Validation and Testing ● Purpose and Objectives ● Scope of the Process ● Business Value of the Process ● Policies, Designs, and Planning Considerations ● Main Activities, Methods, Techniques, and Relationship with RCV ● Triggers, Inputs, Outputs, and Interfaces with Other Processes ● Information Management ● Process Measurement ● Challenges and Risks ● Service Validation and Testing Management Roles ● Request Fulfillment ● Purpose and Objectives ● Scope of the Process ● Business Value of the Process ● Policies, Designs, and Planning Considerations ● Main Activities, Methods, Techniques, and Relationship with RCV ● Triggers, Inputs, Outputs, and Interfaces with Other Processes ● Information Management ● Process Measurement ● Challenges and Risks ● Request Fulfillment Roles ● Change Evaluation ● Purpose and Objectives ● Scope of the Process ● Business Value of the Process ● Policies, Designs, and Planning Considerations ● Triggers, Inputs, Outputs, and Interfaces with Other Processes ● Information Management ● Process Measurement ● Challenges and Risks ● Change Evaluation Roles ● Knowledge Management ● Purpose and Objectives ● Scope of the Process ● Business Value of the Process ● Policies, Designs, and Planning Considerations ● Triggers, Inputs, Outputs, and Interfaces with Other Processes ● Information Management ● Process Measurement ● Challenges and Risks ● Knowledge Management Activities and CSI ● Knowledge Management Roles ● Technology and Implementation Management ● Generic Requirements of Technology ● Evaluation Criteria for Service Management Tools ● RCV Practices for Process Implementation ● Challenges, CSFs, and Risks ● Planning and Implementing Service Management Technologies ● Technology Considerations ● Exam Preparation Guide Learning Goals: ● Understanding Service Management as a Practice and the Principles, purposes, and Objectives of Service Transition. ● Knowing the important role of Release, Control, and Validation in service provision and understanding how the in-scope Processes interact with other Service Lifecycle Processes. ● Comprehending the activities, methods, and functions used in each of the Release, Control, and Validation Processes. ● Knowing how to apply Release, Control, and Validation Processes, activities, and functions to achieve operational excellence. ● Measuring Release, Control, and Validation performance. ● Understanding the importance of IT security and how it supports Release, Control, and Validation. ● Understanding technology and implementation Requirements in support of Release, Control, and Validation ● Comprehending the challenges, Critical Success Factors, and Risks related to Release, Control, and Validation. Course Agenda: eLearning 6 hours of self-paced, instructor-supported eLearning Day 1 ● Service Management ● Change Management ● Lunch ● Change Management ● Homework Day 2 ● Service Asset and Configuration Management ● Lunch ● Release & Deployment Management ● Service Validation and Testing ● Homework Day 3 ● Request Fulfillment ● Service Evaluation ● Knowledge Management ● Lunch ● Knowledge Management ● Technology and Implementation Considerations ● Homework Day 4 ● 4 hours of self-paced, instructor-supported eLearning Who Can Attend? The Release, Control, and Validation Capability Course will be of interest to: ● Individuals who have their ITIL Foundation certificate and want to purse the Intermediate and Advanced level ITIL certifications. ● Individuals and/or operational staff who require a comprehensive, practical under tanding of the Release, Control, and Validation Processes and how these may be used to enhance the quality of IT service support within an organization. For example, operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation, and Knowledge Management. ● IT professionals involved in IT Service Management implementation and improvment programs. ● Typical roles, including (but not restricted to) IT professionals, IT/business mangers, and IT/business Process owners, and IT practitioners.
read moreDisney On Ice presents Into the Magic
Cash, Visa, MC, AMEX & Discover. No Checks accepted at Box Office Will Call is located at main Box Office. Customers can pick up any time/day prior to event (518) 487-2000 Box Office is located on the Market Street side of the venue. From Labor Day to Memorial Day - Hours M-F 10AM -6PM & Sat 10AM - 2PM Summer Hours (from Memorial Day to Labor Day) - Hours : M-Th 10AM - 5PM Closed Fri-Sun This is an accessible venue. Venue is Accessible from Pearl Street Level with escalators and elevators to the concourse level. Venue parking in MVP Arena Garage (behind venue) is accessible via walkway on the 3rd floor of garage.
read moreLas Vegas Raiders vs. Cleveland Browns
Tickets are NOT sold at the Box Office windows. Verified tickets are available exclusively at www.ticketmaster.com Will Call tickets may be picked up at the Ticketmaster Box Office at Allegiant Stadium beginning 4 hours prior to event time/kick-off. Government issued photo identification is required to claim will call tickets. Will call drop-off tickets are not permitted. Tickets are NOT sold at the Box Office windows. Verified tickets are available exclusively at www.ticketmaster.com Allegiant Stadium Box Office: 725-780-2100 Visit www.allegiantstadium.com for complete venue information. Standard Hours: Monday - Friday, 11:00AM - 5:00PM Event & Game Day Hours: 4 hours prior to event time/kick-off **Available for guest assistance only - Tickets are NOT sold at the box office** Accessible seating is located throughout Allegiant Stadium and is available on ticketmaster.com. Please look for seats designated with an accessible icon to purchase. For additional accessible needs or questions, please email boxoffice@allegiantstadium.com or call the box office at 725-780-2100.
read moreChicago NYE Gala at SX Sky Bar
Ring in the New Year at one of Chicago's hottest new upscale venues, SX Sky Bar, the most original venue in Chicago's Magnificent Mile. Tickets include a premium hosted bar from 9pm-1am, appetizers, balloon drop, midnight champagne toast, and a view of the fireworks! SX Sky Bar offers an exciting fusion of spectacular bar and unforgettable nightclub. This colorful two-floor space features a dance floor, and retractable walls that offer guests an open-air experience, and more! FREE TICKETS/RAISE MONEY FOR YOUR CAUSE: See below for more info. FREE STUFF! All attendees will also receive the following Freebies*: 3 FREE rides (up to $7 ea.) from Via using promo code 'CHICAGO3' – Get $7 in DoorDash cash from DoorDash – $10 in FREE food at your favorite restaurants like Freshii, Protein Bar, Rockit & more from Ritual – 5 FREE on-demand dog walks from Rover with promo code CHICAGOFREEBIES! *All offers valid for first time users only and subject to change without notice. Click HERE for more info! PHOTO CONTEST: Enter to win our PHOTO CONTEST by posting pictures to Facebook or Instagram using "#ChicagoNYEGala" Our panel of judges will go through the pictures and winners will be contacted after the event! FREE TICKETS/RAISE MONEY FOR YOUR CAUSE:-Fundraising Opportunity: Are you trying to raise money for a certain cause? Email Fundraising@ChicagoNYEGala.com for more info!-Celebrate your birthday at the event and your ticket is free! Email Birthdays@ChicagoNYEGala.com for more info (conditions apply)-Want to earn a free ticket and some cash for spreading the word? Email Ambassadors@ChicagoNYEGala.com for more info! Rules, Regulations & Disclaimers: All guests must be 21+ with a valid government issued ID that will be checked by security prior to entrance. Enjoy responsibly. We reserve the right to curtail service to anyone if intoxicated. Please be aware that this event will comply with the Illinois Liquor Control Act 235 ILCS 5/6-16(a) A valid ticket with scannable QR code is required by all guests to enter event. It is recommended to print a paper ticket to prevent any technology complications which would prevent your ticket from displaying on your phone. There is no guest list. Each ticket must be scanned. Security reserves the right to inspect all bags and persons. Absolutely no outside food or beverage may be brought into the event. Guests who are deemed intoxicated (or otherwise unfit), will be denied entry and no refunds will be given. We want all guests to enjoy themselves, but our number one priority is the safety of all guests. Any ticketing/technical issues will be handled by Eventbrite.com. Please contact them directly at https://www.eventbrite.com/contact-us/. Sorry – no refunds or price adjustments. The Eventbrite system does not allow us to restrict people who are underage from buying tickets. If you are not 21 and purchase a ticket, you will not be allowed into the event. For further Terms and Conditions of this event and ticket purchase please see “Ticket Purchase and Event Terms and Conditions” in checkout before purchasing these tickets; which shall also be binding and shall be incorporated by reference as though fully stated herein.
read more*Ticketed* Manchester United v Watford - Stadium Suite Hospitality Package at Hotel Football 2019/20
*Ticketed* Manchester United v Watford - Stadium Suite Package Our Stadium Suite Package is perfectly suited for Client Networking, Employee Incentives and get togethers with Family and Friends The Package Includes; Before the Game: A Champagne Reception 3 Course Dining Experience Complimentary Selection of Bottled Beers and Ciders, Wine and Soft Drinks** Pre-Match Quiz Match Day Programme Q&A with a Manchester United Legend and Match Day Compere*** After the Game: Complimentary Bottled Beers and Ciders, Wines & Soft Drinks Post-Match Snack This Matchday Hospitality Package is Paired with a Matchday VIP Ticket from our VIP Ticket Partner 'Club Journeyman Ltd' *Under 18s Receive Complimentary Juice & Soft Drinks* Further Itinerary and Timings to be sent a Week Prior to the Fixture. For More Information Please Email hospitality@hotelfootball.com For Full Terms and Conditions Please Visit; https://hotelfootball.com/match-day-hospitality-terms-and-conditions/
read moreHarry Styles - Love On Tour
Please collect your tickets from one hour before the performance. Groups Booking Line: 0818 220811 or email group.sales@ticketmaster.ie Ticket collection at Ticketmaster box office The venue is accessible to the disabled. Special section allocated for wheelchair users. Special Needs Hotline: 0818 903001 (Republic of Ireland), 0844 2779964 (Northern Ireland and UK Customers).
read moreHDI Technical Support Professional 2 Days Training in Seoul
Course Description: The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business. The HDI Technical Support Professional training focuses on customer service and service Management Best Practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge Management, problem Management, improving teamwork, and stress Management. Course Topics: Introduction Role of the Technical Support Professional ● The Support Organization’s Role in the Business ● The Role of the Technical Support Professional ● The Value of the Technical Support Professional Strategic Framework ● Strategic Perspective ● The Service Catalog ● Service Level Management ● Standard Operating Procedures ● Business Alignment Support Center Processes and Operations ● Best Practices ● Information Technology Information Library ● Service Operation Functions ● Service Operation Processes ● Service Design Processes ● Service Design Processes ● Service Transition Processes Continual Service Improvement ● Continual Service Improvement ● Quality Assurance ● Metrics ● Performance Reporting Support Delivery Methods & Technology ● Support Center Infrastructure ● Support Delivery Methods ● Cloud Services ● Remote Management ● Service Management Systems Communication Skills ● Communicating with Stakeholders ● Communication Barriers ● Communication Filters ● Communication Enablers ● Global Communication ● Vocal Elements ● Body Language ● Active Listening Customer Management Skills ● Your Customer’s Psychological Needs ● Empathy ● Emotional Intelligence ● Handling Conflicts ● Customer Competency Levels Problem Solving & Troubleshooting Skills ● Your Problem Solving Approach ● The Incident Management Process ● Problem Investigation and Diagnosis ● Root Cause Analysis ● Effective Documentation Teamwork Time Management, & Stress Management ● Teamwork ● Time Management Skills ● Stress Management Skills Learning Goals: ● Customer service Best Practices ● Communications skills ● Service Management Best Practices and terms ● Importance of being responsive to incident escalation and the need to log information properly ● Purpose and value of quality assurance monitoring ● Metrics used to monitor individual and team performance and to determine key success factors ● Knowledge Management Best Practices ● How to improve problem solving and problem Management ● How to improve teamwork and relationships Course Agenda: Day 1 ● Support Center Overview ● Strategic Framework ● Support Center Processes and Operations ● Continual Service Improvement (CSI) ● Support Delivery Methods & Technology Day 2 ● Communication Skills ● Customer Management Skills ● Problem Solving & Troubleshooting Skills ● Teamwork, Time Management, & Stress Management Who can Attend? Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams.
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