Cette formation a pour objectifs d’identifier et d’analyser les différents types et niveaux de conflits pour en lever les freins et actionner les leviers de sortie de conflit.
Déterminer l’origine du conflit
Connaitre les outils de communication positifs et efficaces.
Décoder et anticiper les personnalités difficiles et les situations annonciatrices de tensions.
Gérer son émotivité, son stress et maîtriser les comportements nocifs.
Programme de la formation :
I – Les comportements annonciateurs de conflitsSignaux annonciateursLes différentes personnalitésLes comportements nocifs
II – Désamorcer un conflitLa communication verbale et non verbaleExprimer et accueillir les tensions et non ditsL’assertivitéLa psychologie positive
III – Gérer les émotionsTechniques de prise de reculGérer l’angoisse et le stressL’intelligence émotionnelle
Pour qui ?
Salariés
Porteurs de projet de création ou de reprise d’entrepriseChefs d’entreprise de TPE et PME (Artisan, Commerçant, Profession libérale)AutoentrepreneurPrésidentGérant
Démarches et travail personnel :Afin d’atteindre les objectifs de la formation, il est essentiel que chaque stagiaire entreprenne des démarches individuelles pour avancer dans son projet et appliquer le plan d’action élaboré au cours de la formation.
En fonction de votre situation, vos frais de formation peuvent être pris en charge. Contactez-nous pour en savoir plus.
lab-coaching@hotmail.com
Key Features:
32 hours of Interactive Classroom
100% Money Back Guarantee
60 Days e-Learning Access Included
PMBOK Guide 6th Edition from PMI
CAPM Mock Exams and Mock Projects
Group Activities for better reinforcement
Real world examples from various industries
Industry based case studies
Trainers’ Notes, Sample Question Paper & Case Studies
23 Contact hours certificate
CAPM exam application assistance
24/7 customer support
About Simplykart’s CAPM®
Certified Associate Project Management (CAPM) certification is the topmost professional certification for project managers offered by the Project Management Institute.
CAPM training from Simplykart is a unique, power packed, blended mode, career-ready package and one of a kind in the industry. Our training focuses on all the Knowledge Areas and Process Groups provided in A Guide to the Project Management Body of Knowledge (PMBOK Guide – 6th Edition) from an examination point of view to ensure your learning and training objectives are successfully met.
What are the prerequisites for the certification?
To apply for the CAPM exam, candidates need to have:
Secondary degree (high school diploma, associate’s degree or the global equivalent)
1,500 hours of project experience
OR
23 hours of project management education completed by the time you sit for the exam
Certified Associate Project Management (CAPM)® Course Agenda
Project Management Framework
What is a Project?
Programs, PMO, and Portfolios
Project Stakeholders
Organizational Structures
Product Life Cycle, Project Life Cycle, Project Management Life Cycle
Process Groups
Key General Management Skills
Project Integration Management
What is Project Integration Management?
Some Examples of Integration Processes
Earned Value Analysis
Project Constraints
Project Assumptions
Project Charter
When should the Project Manager be Identified/Assigned?
Project Management Plan, Project Schedule, and Performance Measurement Baseline
Components of the Project Plan
Preventive Action, Corrective Action, and Defect Repair
Work Authorization System
Role of Stakeholder
Project Management Information System (PMIS)
Lessons Learned
Change Control System
Perform Integrated Change Control
Steps Followed If Customer Requests for Changes
Guiding Rule – Who Can Authorize A Change?
Configuration Management System
Project Scope Management
What is Project Scope Management?
Product Scope vs. Project Scope
Processes in Project Scope Management
Plan Scope Management
Scope Management Plan
Collect Requirements
Define Scope
Product Scope Description
Product Analysis
Project Scope Statement
Decomposition
Work Breakdown Structures (WBS)
Work Packages and WBS Dictionary
Inspection
Scope Changes
Control Scope
Project Time Management
What is Project Time Management?
Plan Schedule Management
Define Activities
Decomposition
Sequence Activities
Precedence Diagramming Method (PDM)
Activity on Node
Conditional Diagramming Methods
Types of Dependencies
Project Schedule Network Diagrams
Estimate Activity Resources
Outputs of Estimate Activity Resources
Estimate Activity Durations
Historical Information
Analogous Estimating (Top-Down Estimating)
Parametric Estimating
Three-Point Estimating
Develop Schedule
Constraints and Milestones
Mathematical Analysis
Schedule Compression
Simulation, Resource Leveling, and Critical Chain Method
Resource Smoothing
Project Schedule
Schedule Updates, Schedule Baseline, and New Target Schedules
PERT Estimations
Tasks in Network Diagrams
How to Calculate Critical Path for a Network Diagram
Performing Network Analysis
Crashing
Time Management Questions – Practice
Project Cost Management
What is Project Cost Management?
Plan Cost Management
Cost Management Plan
Estimate Costs
Estimate Costs – Tools and Techniques
Analogous Estimating (Top Down)
Bottom-Up Estimating
Parametric Estimating
Three-Point Estimating
Activity Cost Estimates
AACE – Types of Estimates
Determine Budget
Project Schedule and Resource Calendars
Cost Baseline
Revised Cost Estimates, Budget Updates, Re-baselining
Control Costs
Control Costs – Tools and Techniques
Payback Period and Life Cycle Cost
Return on investment (ROI)
Present Value, NPV and DCF
Internal Rate of Return (IRR)
Benefit Cost Ratio (BCR)
Opportunity Cost and Sunk Cost
Depreciation
Earned Value Management
Earned Value Management
Project Quality Management
What is Project Quality Management?
Quality
Quality Policy
Flowchart
Quality Management Plan
Perform Quality Assurance
Control Quality
Tools and Techniques used for Control Quality
Seven Basic Quality Tools
Project Human Resource Management
What is Project Human Resource Management?
Plan Human Resource Management
Human Resource Management Plan
Acquire Project Team
Develop Project Team
Manage Project Team
Handling Conflicts
Maslow’s Hierarchy of Needs
Herzberg’s Theory of Motivators and Hygiene Factors
Conflict Intensity
Management/Leadership Styles
Types of Roles People Play in a Project
Delegation
Project Communications Management
What is Project Communications Management?
Importance of Communications Management
Various Forms of Communication and Their Characteristics
Plan Communications Management
Communications Management Plan
Plan Communications Management – Tools and Techniques
Manage Communications
Control Communications
Project Risk Management
What is Project Risk Management?
Plan Risk Management
Risk Management Plan
Identify Risks
Perform Qualitative Risk Analysis
Perform Quantitative Risk Analysis
Plan Risk Responses
Control Risks
Utility Function
Project Procurement Management
What is Project Procurement Management
Understanding Terms and Concepts
Plan Procurement Management
Make or Buy Analysis
Contract Type Selection
Types of Contracts
Important Fixed Price Contracts
Important Cost Reimbursable Contracts
Procurement Management Plan
Conduct Procurements
Control Procurements
Close Procurements
Project Stakeholder Management
Project Stakeholder Management
Identify Stakeholders
Plan Stakeholder Management
Stakeholder Management Plan
Manage Stakeholder Engagement
Control Stakeholder Engagement
Professional Responsibility
Responsibility towards PMI
Responsibility to the Profession
Who should apply?
This course is best suited for:
Project associates and executives
Any professional aspiring to start a career in project management
Why Simplykart?
Simplykart's training is the best and value for time & money invested. We stand out because our customers
Get trained at the best price compared to other training providers.
Get trained by the best trainer in the industry.
Get accesses to course specific learning videos.
Get 100% Money back guarantee*.
Training Fee : $1249
Early Bird: Booking at least one month prior to the class start date
Training Venue
Venue will be confirmed to the classroom participants one week prior to the workshop start date and online participants will get the session attendance link before 4- 5 days of the training start date. Venue is finalized one week prior to the start date so that we can accommodate last minute rescheduling from the participants and we do not incur additional cost for rescheduling or cancellation.
Standard Fee: Booking within 30 days of training but 10 days prior to the start date.
For more details please contact us at info@simplykart.org or call us at +1 302-261-9363.
*To know more about the discount and money back, Contact us on chat, email or phone.
Jadwal Workshop Basic Awareness ISO 9001:2015
Jakarta, 5 Maret 2019
jakarta, 2 April 2019
jakarta, 7 Mei 2019
Jakarta, 2 Juli 2019
Jakarta, 6 Agustus 2019
Jakarta, 10 September 2019
Jakarta, 1 Oktober 2019
Jakarta, 5 November 2019
Jakarta, 10 Desember 2019
Sebagai Badan Sertifikasi kami menyadari pentingnya peranan kompetensi dari orang atau karyawan untuk dapat menjalankan ISO atau Sistem management dengan baik.Untuk dapat menjalankan system ISO 9001:2015, dibutuhkan pengertian & pemahaman yang baik mengenai management system itu sendiri.Dalam hal ini WQA mengadakan WORKSHOP ISO 9001:2015 untuk meningkatkan pemahaman dan kompetensi bagi para penyelenggara management system yang terbuka untuk umum.Adapun Manfaat Dari Workshop ISO 9001:2015 ini.
Mengembangkan dan merancang sistem manajemen mutu dalam organisasi
Mengimplementasikan ISO 9001:2015 dalam kehidupan sehari-hari suatu organisasi
Mampu menetapkan dan meningkatkan kinerja organisasi
Meningkatkan kompetensi personal
Pokok Bahasan :
Perkenalan ISO
Pemahaman Mutu dan ISO 9001
Alasan terjadinya perubahan ke edisi 2015
Prinsip Manajement Mutu versi ISO 9001:2015
Pemikiran Berdasarkan Resiko
Pemahaman Persyaratan ISO 9001:2015
Implementasi ISO 9001:2015
Persiapan Audit ISO 9001:2015
Fasilitator :Pelatihan ini akan difasilitasi oleh tenaga pengajar yang memiliki kompetensi dalam menerapkan sistem manajemen mutu dan berpengalaman sebagai auditor. Memiliki pengetahuan yang luas dibeberapa sektor. Dan sudah menjadi Lead Auditor untuk ISO 9001:2015 yang diakreditasi oleh IRCA.Sertifikasi WorkshopBagi seluruh peserta yang telah mengikuti Workshop hingga selesai, mendapatkan penghargaan sertifikat dari WQA ASIA PACIFIC.Investasi Workshop WQA ISO 9001:2015 Rp. 200.000/pesertaInvestasi ini termasuk :
Coffee Break
Training Material
Seminar Kit
Certificate (Certified by WQA ASIA PACIFIC)
Pembayaran Transfer BCA No Rek. 217 3126 069 A/N PT. INTRA ASIA WORLDWIDE Pembayaran paling lambat 3 hari sebelum acara di laksanakan, untuk konfirmasi pembayaran bisa mengirimkan bukti transfer ke info@wqa.co.id atau hubungi Hotline/Whatsapp +628111496821Tempat Acara :WQA OFFICEGraha ISKA 5th Floor, Jl Pramuka Raya No. 165Central Jakarta, 10570 IndonesiaFor Information Call/Whatsapp +628111496821
web : wqa-apac.com
Box Office Hours: The Box Office operates from Gate B the day before and the day of events.
Accessible Seating: Wheelchair Access: Wheelchair accessible tickets are available for all events. Ticket Changes: If you have had a change of circumstance since purchasing your tickets and now require accessible seating, please contact the ticketing agent directly to discuss options for changing your tickets.
Cash, Visa, MasterCard, American Express
Location: box office Opens: 3 hours prior to event University of Miami Basketball: 1 hour prior to tip-off. Customer must present the actual credit card used for the purchase, a photo ID and Ticketmaster order number in order to receive tickets.
(305) 284-8336 Box Office (305) 284-8686 General Information 1-800-GO-CANES University of Miami Basketball
Monday-Friday: 10:00am - 5:30pm Saturday & Sunday: CLOSED University of Miami Basketball Ticket Office at the Hecht Athletic Center: Monday to Friday 8:30am – 5:00pm
This is an accessible venue.
Visa, American Express, Mastercard
Will Call tickets may be picked up at the Visa Box Office at Levi's® Stadium. The Will Call windows open three (3) hours prior to the event. Will call tickets can be claimed only by the person whose name appears on the Will Call envelope. Government issued photo identification is required. ***** Bag Policy - All Events ***** In compliance with the NFL's Bag Policy, Levi's® Stadium prohibits all bags, backpacks and other carriers from being brought into the stadium with the following exceptions: NFL approved clear plastic bags (12 x 6 x 12) One gallon clear plastic zip lock type bags Small Clutch Bag (the size of an adult hand) (4.5 x 6.5) All approved bags are subject to inspection upon entry and are subject to additional inspections within the stadium.
415-GO-49ERS (415-464-9377)
9AM to 5PM Monday through Friday,
Accessible seating for patrons requiring wheelchair access is available with up to 3 companions. FOR ALL OTHER ACCESSIBLE AND LIMITED MOBILITY CONCERNS, PLEASE CALL (415) 467-9377
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
Join us at the Hottest Summer Midnight Yacht Cruise in New York with the best DJs while enjoying the the NYC Skyline! Mix, mingle, drink & dance the night away with a panoramic view of the NYC skyline, Statue Of Liberty, Brooklyn Bridge, Freedom Tower etc. on a 100 ft, 2-deck private yacht. Sanitizing stations & Masks available + Temperature readings upon entry so we can create a safe haven for our attendees! Hop aboard our late night yacht party cruise and make it a night to remember! Sail through the city and take in the sights while you enjoy music and drinks for the night. Grab your friends or come alone and get ready to enjoy an experience you won't forget!* Live DJ & Dance Floor (DJ Plays All The Hits)* All Ages (21 & Over) Are Welcome To Attend. Dress to impress* About 75% Come Alone So Don't Worry If You're Coming By Yourself* 2 Fully Stocked Cash Bars So You Can Enjoy Amazing CocktailsPrice will go up as event gets closer, so get yours today!• The boat will sail rain or shine! The boat has two levels. Both levels have covered outdoor areas. Boarding starts at 11:45pm and boat departs by midnight!• There is paid parking at the marina, or you can try to find parking on the street. To get street parking, please arrive early to look around. By subway, take 6, N, R lines to 23rd Street, walk 4 blocks east - the Marina will be in front of you. cruise - $25.00
The Professional Scrum Master (PSM) course is a 2-day course that covers the principles and (empirical) process theory underpinning the mechanics, rules, and roles of the Scrum framework. Professional Scrum Master is THE cutting-edge course for effective Scrum Masters and anyone supporting a software development team's efficiency and effectiveness.
Responsive Advisors is committed to a holistic approach to agility and Scrum. Robert Pieper, a Professional Scrum Trainer with Scrum.org, is the founder and Principal Consultant of Responsive Advisors. Learn more about what makes Responsive Advisors Agile Training great.
Our advisors help make Scrum stick by fully explaining the “why” behind Scrum (we don't just throw charts and graphs at you).
We have deep and broad industry experience and can uniquely apply it to real-world problems.
We address the sticky issues of interpersonal communication and team dynamics. We find that many Scrum problems are actually people problems.
We know how to communicate difficult-to-grasp agile concepts to technical and non-technical audiences alike.
WHAT TO EXPECT
WHAT THEY'RE SAYING ABOUT OUR INSTRUCTORS
"Jordan was able to give me the holistic view of Scrum that I was missing even after working with it for years and having attended other training. I left the class excited and confident in my abilities, which is something that I can’t say that I’ve often experienced after a training class. I suppose the truest endorsement of the progress I made was finally having the confidence to take the PSM-II, which I passed with a 92%. If I wind up conquering the PSM-III, I know I’ll have Jordan to thank.” - David de Corlieu
“Thank you again for a great class last week! I came back excited to share what I'd learned with the rest of the company - I'd argue that's not something that can't be said for most classes. Loved the small class size and open communication. Would definitely recommend to others at my organization.”
“A good balance between theory and examples vague enough to elicit great discussion and interactions, but relevant enough to get concrete knowledge to take home.”
“Busting some of the myths of what is and isn’t scrum was helpful. Lots of good guidance on how to maximize our use of Scrum. Good clarification on the purpose of many of the Scrum concepts.”
MEET OUR INSTRUCTOR
Robb Pieper is Principal Consultant and founder of Responsive Advisors, a management consulting firm focused on holistically improving organizations. He’s a Scrum.org certified trainer and coach having taught agility to thousands of people across the country.
Robb solves problems often ignored in the agile community, like teaching managers how to work with agile teams and individuals how to work with their teammates on a human level. Robb knows that agility is a business problem, not just a software problem. Robb applies his passion and diverse background to building amazing cultures and learning organizations.
SOME OF OUR RECENT TRAINING CLIENTS
WHO SHOULD ATTEND?
The Professional Scrum Master course is for anyone involved in software development using the Scrum Framework. It is particularly beneficial for those people within an organization accountable for getting the most out of Scrum, including:
Scrum Masters
Managers
Scrum Team Members
PREREQUISITES
Attendees make the most of the class if they:
Have studied the Scrum Guide (required).
Have been closely involved or have a high interest in a project that builds or enhances a software product or application.
OVERVIEW
The PSM course is much more than just a set of slides and an instructor. In this course, students work on real-life cases with other classmates together as a team. This course is made up of discussions and hands-on exercises based upon real-life cases.
Advanced tools for servant-leadership are provided to increase a Scrum Master’s effectiveness. These tools relate to behavioral shifts, working with people and teams, coaching and facilitation techniques, and addressing the organization.
Students learn through instruction and team-based exercises and are challenged to think in terms of the Scrum principles to better understand what to do when returning to the workplace.
COURSE OBJECTIVES
Students are challenged to think within the Scrum Framework and the underlying values and principles to better understand what to do when returning to the workplace and facing complex decisions.
Theoretical and experiential training to provide:
The “WHY” and rules of Scrum through the empirical foundation of Scrum
The ability to effectively start up Scrum or increase its effectiveness if already underway.
The ability to navigate the “grey areas” of a Scrum implementation
Learn more about the Scrum Master Training objectives and overview.
ASSESSMENT AND CERTIFICATION
All participants completing the Professional Scrum Master course will receive a password to attempt the Professional Scrum Master level I assessment and are also entitled to a discount on the PSM II assessment. The industry-recognized PSM certifications require a minimum passing score of 85% on these rigorous assessments.
Students now receive a 2nd free attempt at the assessment if an 85% or lower is scored and taken within 14 days from when their initial password email is sent. The 2nd password does not expire. Read More Here.
Scrum.org maintains a public list of all PSM I certificate holders.
Students of Scrum.org courses are able to claim Project Management Institute (PMI) PDU credit: 14 PDUs after attending a two-day Professional Scrum Foundations (PSF), Professional Scrum Master (PSM), Professional Scrum Product Owner (PSPO), or Scaled Professional Scrum (SPS) course and 21 PDUs after attending a three-day Professional Scrum Developer (PSD) course.
Please note that PMI PDUs are earned for course attendance and not for passing a Scrum.org assessment. Students can claim PDUs under PMI's "Education courses provided by other third-party providers” category. You can claim your PDUs online at https://ccrs.pmi.org.
POST TRAINING SUPPORT
Responsive Advisors is committed to providing quality training that is relevant and applicable in the real world. As consultants, Responsive Advisors trainers will provide up to two-hour complimentary coaching sessions for every student who registers and completes any of our two-day public Professional Scrum training. Sessions can be divided into four 30 minute coaching sessions. Promotion available for all Regular and Early Bird tickets. Special discounted tickets are not eligible for promotional coaching.
NOTES
Training will begin promptly at 9:00 AM and will end at 5:00 PM on both days.
Lunch will be provided. Please notify us of any food allergies or dietary requirements at info@responsiveadvisors.com. We will do our best to accommodate your request.
CANCELLATION POLICY
Should your course be rescheduled or canceled, you have the option of rescheduling to another course or receive a full refund. Please note rescheduling requests will be sent no later than 14 days before the start date.
We recommend waiting to book any non-refundable travel until two weeks before the start of class. Responsive Advisors is not responsible for any loss incurred as a result of canceled class. Please email: info@responsiveadvisors.com for any additional questions.
REFUND POLICY
If you are not able to attend the class you have registered for please send an email to info@responsiveadvisors.com . If you send in your notification at least 30 calendar days prior to the start of the class you are eligible for a full refund or you may reschedule for a future class. Cancellations made 29 calendar days to 14 calendar days prior to the start of the class are eligible to reschedule for a future class or for an 80% refund. If you cancel within 14 calendar days from the start of a class, or if you do not attend the class, you will not be eligible for a refund or credit. Cancellation requests should be sent via email to info@responsiveadvisors.com
Questions? Please email us at info@responsiveadvisors.com or visit us at Responsive Advisors for more information.