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Customer Service Training Course

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again? You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time. In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises. The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth. Learning Outcomes Explain what customer service means in relation to internal & external customers Recognise how one's attitude affects service standards Master ways to develop & maintain a positive, customer-focused, attitude Develop needs analysis techniques to better address customer needs Apply outstanding customer service techniques to generate return business Practice techniques for developing good will through in-person customer service Formulate techniques for service excellence over the phone Gain insight to connecting with customers online Master techniques for dealing with difficult customers Acquire tools for recovering difficult customers Understand when to escalate an issue Course Outline Customer Service Training Course - Lesson 1Brand Ambassador or Brand Assassin? What is customer service? Customer Behaviour Why Customers Leave The Benefits of Brilliant Customer Service Reflection Customer Service Training Course - Lesson 2Customer Diversity Cultural diversity and the global customer Generational differences Reflection Customer Service Training Course - Lesson 3We choose to serve Customer Empathy Principles of great service Reflection Customer Service Training Course - Lesson 4Communication – the key to great service Listening Writing Personal Style Reflection Customer Service Training Course - Lesson 5Navigating the Negatives Learning from worst-case scenarios The Steps of Acknowledgement Handling Tough Situations Reflection Customer Service Training Course - Lesson 6Creating a Service Culture Management Focus What can you do? Living the Culture Reflection Customer Service Training Course - Lesson 7Reflections Create an Action Plan Accountability equals Action

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Hamilton (Touring)

Cash, American Express, Mastercard, & Visa. Will Call is located at the Box Office. Box Office Telephone: 323-468-1770 The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.

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Hamilton (Touring)

MC, VISA, AMX, DISCOVER and Cash. Will Call for already purchased tickets can be picked up for any event at the BJCC during regular central ticket office hours of 9am-5pm, Monday-Friday at the 19th Street CTO. Fifteen minute parking is available in the 19th Street lot. Day of show @ concert hall box office 2 hours prior to show PLEASE BRING PICTURE I.D., THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER. For season ticket information for the Broadway in Birmingham series, please call 205-458-1022 or go to www.BroadwayinBirmingham.com. Group sales for the Broadway in Birmingham series may be purchased by calling 205-919-3721 or emailing BirminghamGroups@theaterleague.org. Box Office Hours Note* The box office is located at 19th Street North between 9th Ave and 11th Ave Hours: Central Ticket Office Monday - Friday 9am-5pm. Show days : Box office usually opens 2 hours before show time but hours may vary This is an accessible venue. Accessible Entrance: Located at the courtyard side. Enter from the 11th Street North or 19th Street North. **Customer needing more than 1 companion seat should call 205.458.8400 for options.

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YALDA EVENT شب یلدا

Come and experience persian music, food and dancing. This Event is FREE, tickets must be booked on Eventbrite and present your ticket at arrival. 1 TICKET PER PERSON DATE: Saturday 21st December 2019 TIME: 6PM-11PM. VENUE: THE ROBY, 307 DICKENSON ROAD,LONGSIGHT,MANCHESTER,M13 OYW.

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Chicago White Sox vs. New York Yankees

American Express, MasterCard, Visa & Discover. Ticket Windows do not accept checks. NEW! Ticketmaster Will Call Kiosks are available for will call pick-up on the day of the game! There are 2 will call kiosks located at each of the following gates: Gate 3, Gate 4, & Gate 5. Simply bring the credit card used to purchase the tickets to the kiosk, swipe your card and wait for your tickets to print! No more waiting in long will call lines! Kiosks are currently available for day of game will call pick-up only; advance pick-up and ticket sales are NOT available at the kiosks currently. Ticketmaster Will Call (phone or internet orders) may be picked up at any open ticket window at Guaranteed Rate Field on the day of the game, or before the day of game at least 48 hours after the order was placed, during regular box office hours. (312) 674-1000 **SUBJECT TO CHANGE** Non-Game Day Monday to Friday: 10AM to 5PM Saturday/Sunday: Closed Game Days 1:10 Game: Box Office is open from 9AM to 3:10PM 3:05 Game: Box Office is open from 9AM to 5:05PM 3:10 Game: Box Office is open from 9AM to 5:10PM 6:10 Game: Box Office is open from 9AM to 8:10PM 6:15 Game: Box Office is open from 9AM to 8:15PM 7:10 Game: Box Office is open from 9AM to 9:10PM 2008 Regular Season: Accessible seating is available in all price levels. In the lower level, accessible seating is in the back of the sections, and in the upper level, accessible seating is in the front of the sections. Ticketmaster sales of accessible seating is limited to four (4) tickets. If there is a larger request for accessible seating, please direct the order to Mary Weiss at the Guaranteed Rate Field Box Office at (312) 674-1000 ext. 5244, or Laura Arenas at (312) 674-1000 ext. 5246. Accessible elevators are located at Gate 4 entrance at the corner of 35th and Shields.

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