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Coaching and Mentoring Training Course

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement. The PD Training Coaching and Mentoring Training Course provides you with a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more. Attend our Coaching and Mentoring training class today, or have a trainer come to your workplace in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth. Learning Outcomes In this course participants will: Understand the G.R.O.W. model and apply it Learn to set appropriate, effective goals using the S.M.A.R.T. technique Learn how to recognise the current state or reality of an employee's situation Learn to identify coaching and mentoring options for your employees, creating a preliminary plan with action steps Learn how to develop a complete plan, including motivational opportunities to drive accomplishment Understand the importance of building & fostering trust with employees Master the art of giving effective feedback while maintaining trust Recognise & overcome common obstacles that are holding employees back Know when it is the right time to stop coaching an employee Learn to continue to transition an employee to other opportunities for continued growth Course Outline Coaching and Mentoring Training Course - Lesson 1 Getting Started  Workshop Objectives Coaching and Mentoring Training Course - Lesson 2 Defining Coaching and Mentoring  What is Coaching? What is Mentoring? Introducing the GROW Model Coaching and Mentoring Training Course - Lesson 3 Setting Goals  Goals in the Context of GROW Identifying Appropriate Goal Areas Setting SMART Goals Coaching and Mentoring Training Course - Lesson 4 Understanding the Reality  Getting a Picture of Where you are Identifying Obstacles Exploring the Past Coaching and Mentoring Training Course - Lesson 5 Developing Options  Identifying Paths Choosing your Final Approach Structuring a Plan Coaching and Mentoring Training Course - Lesson 6 Wrapping it all Up  Creating the Final Plan Identifying the First Step Getting Motivated Coaching and Mentoring Training Course - Lesson 7 The Importance of Trust  What is Trust? Trust and Coaching Building Trust Coaching and Mentoring Training Course - Lesson 8 Providing Feedback  The Feedback Sandwich Providing Constructive Criticism Encouraging Growth and Development Coaching and Mentoring Training Course - Lesson 9 Overcoming Roadblocks  Common Obstacles Re-Evaluating Goals Focusing on Progress Coaching and Mentoring Training Course - Lesson 10 Reaching the End  How to know when you've Achieved Success Transitioning the Coachee Wrapping it all up Coaching and Mentoring Training Course - Lesson 11 How Mentoring Differs from Coaching  The Basic Differences Blending the Two Models Adapting the GROW Model for Mentoring Focusing on the Relationship Coaching and Mentoring Training Course - Lesson 12 Wrapping it Up  Words from the Wise  

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Business Succession Planning 1 Day Virtual Live Training in Seoul

Course Description: Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee’s retirement your participants will identify common obstacles and how to overcome them. Our Business Succession Planning workshop will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio. Target Audience: Anybody who is interested in learning Business Succession Planning Learning Objectives: In this course participants will: Learn the importance of succession planning Understand the process of succession planning Recognise the importance of mentoring as a component of your plan Learn to set goals using a SWOT analysis Draft a plan, assign responsibilities and establish monitoring systems Understand the importance of change management Learn to anticipate obstacles Know how to re-evaluate goals and focus on progress Recognise when success has been achieved Prerequisites: None Course Materials: Students will receive a course manual with presentation slides and reference materials. Technical Requirements: For eBooks: Internet for downloading the eBook Laptop, tablet, Smartphone, eReader (No Kindle) Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader) eBook download and activation instructions Agenda: Module One: Succession Planning Vs. Replacement Planning What is Business Succession Planning? What Is Replacement Planning? Differences Between Deciding What You Need ModuleTwo: Preparing for the Planning Process How to Set Parameters for the Planning Process Should You Establish a Committee? How to Gather Operational Data Module Three: Initiating Process Develop a Mission Statement Develop a Vision Statement Choosing to Be a Mentor Module Four: The SWOT Analysis Identifying Strengths Identifying Weaknesses Identifying Opportunities Identifying Threats Module Five: Developing the Succession Plan Prioritize What the Succession Plan Will Address Set Goals and Objectives Develop a Strategy for Achieving Goals Draft the Plan Module Six: Executing the Plan Assign Responsibility and Authority Establish a Monitoring System Identifying Paths Choosing Your Final Approach Module Seven: Gaining Support athering Data Addressing Concerns and Issues Evaluating and Adapting Module Eight: Managing the Change Developing a Change Management Plan Developing a Communication Plan Implementing the Plans Providing Constructive Criticism Encouraging Growth and Development Module Nine: Overcoming Roadblocks Common Obstacles Re-Evaluating Goals Focusing on Progress Module Ten: Reaching the End How to Know When You’ve Achieved Success Transitioning Wrapping it All Up Module Eleven: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations  Certification: Once after the training you receive course completion certificate from Mangates

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New York Knicks vs. Miami Heat

Cash, American Express, Visa, MasterCard, Discover. ATM machines are located in Chase Square. Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons. General Info: (212) 465-MSG1 (6741) or (212) 247-4777 Knicks Information: 1(877) NYK-DUNK. Rangers Fan Line: (212) 465-4459. Liberty Hotline: (212) 564-WNBA (9622). Season Subscriptions: (212) 465-6073. Disabled Services: (212) 465-6034 Guest Relations: (212) 465 - 6225 Group Sales: (212) 465-6100 Lost and Found: (212) 465-6299 Monday - Saturday: 10:00am to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 10:00am daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday – Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only. MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 866-858-0008 2) Call MSG's Disabled Services Department at (212)465-6115. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. Service Animals Pets are not permitted at Madison Square Garden. MSG has very specific policies related to service and emotional support animals. Please visit www.thegarden.com to obtain more information for admitting your animal. Assistive listening devices (ALDAs) are available upon request. Please visit the Guest Experience Office across from section 117 for assistance. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. You will receive a claim check for your device. Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Elevators: Public elevators are available for use by guests with disabilities and service every seating level

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New York Knicks vs. Chicago Bulls

Cash, American Express, Visa, MasterCard, Discover. ATM machines are located in Chase Square. Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons. General Info: (212) 465-MSG1 (6741) or (212) 247-4777 Knicks Information: 1(877) NYK-DUNK. Rangers Fan Line: (212) 465-4459. Liberty Hotline: (212) 564-WNBA (9622). Season Subscriptions: (212) 465-6073. Disabled Services: (212) 465-6034 Guest Relations: (212) 465 - 6225 Group Sales: (212) 465-6100 Lost and Found: (212) 465-6299 Monday - Saturday: 10:00am to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 10:00am daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday – Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only. MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 866-858-0008 2) Call MSG's Disabled Services Department at (212)465-6115. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. Service Animals Pets are not permitted at Madison Square Garden. MSG has very specific policies related to service and emotional support animals. Please visit www.thegarden.com to obtain more information for admitting your animal. Assistive listening devices (ALDAs) are available upon request. Please visit the Guest Experience Office across from section 117 for assistance. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. You will receive a claim check for your device. Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Elevators: Public elevators are available for use by guests with disabilities and service every seating level

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Dark Sense Art Exhibit

Presenting Dark Sense, a collection of dark, mysterious, haunting and/or monochrome art made by local artists. Some art will be hung in our large windows and may be viewed curbside, purchased and available for safe curbside pickup during open hours. SHOW DATES: October 3-17 --October 3: 6-9pm (OPENING NIGHT) Please check our website or Facebook page for updates and additional dates and times.

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San Diego Padres vs. Los Angeles Dodgers

Mastercard, Visa, American Express, cash Will Call will open at the Main Box Office, located at the intersection of Park Blvd and Imperial Ave three hours prior to show time. No outside will call will be accepted. Customers should bring their confirmation number with a photo I.D. and the credit card used to make the purchase to claim tickets. Tickets for the concert are not available for purchase in person at the Petco Park Box Office prior to the show date. On the day of the show, tickets will be available at the Petco Park Box Office, should any remain. Tickets for Metallica can be purchased online or over the phone by calling 866-448-7849 anytime or you can speak to a customer service agent by calling Ticketmaster at 800-745-3000 Monday – Saturday: 9am – 6pm and Sunday: 12pm – 6pm Pacific Time. WHEELCHAIR ACCESS: Entire venue is accessible. There are wheelchair and companion seats, armless aisle and transfer seats, please specify your request in your email if you purchase via online. PARKING: Public pay lots with accessible parking CANINE COMPANIONS ACCOMODATED: Yes

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Detroit Red Wings vs. Florida Panthers

The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash. Box Office Phone Number: (313) 471-7929 The Box Office is open Monday through Friday 9:30 AM to 6:00 PM. On Saturday 9:30 AM to 4:00 PM. On event days, 10:00 AM until ½ hour before scheduled event end. Closed non-event Sundays.

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Hamilton (NY)

Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm

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“The Art of Unity” exhibit at Chauvet Arts

Join Chauvet Arts for “The Art of Unity” exhibit, a timely rotating show featuring the gallery's diverse roster of acclaimed artists during a time when artists are uniting more than ever. For more information about CHAUVET Arts, featured artists and upcoming exhibitions, please visit www.chauvetarts.com. 215 5th Avenue North Nashville, TN 37219 Open to the public five days a week, Tuesday through Saturday, 10 a.m. to 5 p.m.

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