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Change Management Foundation 3 Days Virtual Live Training Rome

Course Description : Do you understand the psychology, the mechanisms and the options for helping staff cope with change issues and of establishing new ways of working so that change is effective? Global competition brings change. Mergers and acquisitions bring change. New governmental statutes and regulatory directives bring change. As the developed world moves from a production-based, to a service-based economy, you need to know the characteristics of different organizational structures, how they work and the issues that you will face as you try to help them change. The Change Management Foundation course deals with the theories of how change impacts on and is affected by the Individual, the Team, the Organization, and the Change Leader.  This course will provide you with underpinning knowledge of the behavioral associated with managing change in organization life, and of many key models and tools used by practitioners to address these issues effectively. Based on the acclaimed book, “The Effective Change Manager’s Handbook ” this course provide the opportunity to attain certification for Change Management Foundation issued by APMG-International. Course Outline : Introductions and Objectives Chapter 1: Organizational Change Chapter 2: Change and the Organization: Defining Change Chapter 3: Benefits Management Chapter 4: Stakeholder Management Chapter 5: Communication Chapter 6: Change Impact Chapter 7: Change Readiness Target Audience : Project Managers Business/Process Analysts Team Leaders/Supervisors Senior Managers IT Professionals HR Professionals Learning Objectives : At the end of this course, you will be able to: Understand how individuals are impacted by change and be able to develop strategies to help people through change. Develop insights into how organizations work, organizational culture and the models and processes of change. Understand the drivers of change, the change governance structures typically used in organizations and how to define a change vision. Appreciate how to prepare people for change and support their learning and motivation to change. Learn about the stakeholder engagement process and how to develop suitable communications strategies and plans. Appreciate the impact of change on organizations , how to build momentum for change and sustain it. Understand the importance of defined change roles, and how to build and support an effective change team. Course Agenda : Day1 Introductions and Objectives The Change Management Context Change and the Individual  Change and the Organization Day2 Stakeholder Strategy  Communication and Engagement Day3 Change Impact  Change Readiness The Change Team Effective teams and team development Preparing for Resistance

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Public Service Broadcasting

Letters of Authorisation accepted? YES TM Booking Reference Number Required? YES Credit/Debit Card needed for I.D.? NO You can contact the York Barbican box office by emailing ticketing@yorkbarbican.co.uk Ticket collection is available on show nights only. Please bring along your Ticketmaster booking reference. York Barbican is accessible to everyone. For more information please visit www.yorkbarbican.co.uk/venue-info/accessibility/

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New York Knicks vs. Indiana Pacers

Cash, American Express, Visa, MasterCard, Discover. ATM machines are located in Chase Square. Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons. General Info: (212) 465-MSG1 (6741) or (212) 247-4777 Knicks Information: 1(877) NYK-DUNK. Rangers Fan Line: (212) 465-4459. Liberty Hotline: (212) 564-WNBA (9622). Season Subscriptions: (212) 465-6073. Disabled Services: (212) 465-6034 Guest Relations: (212) 465 - 6225 Group Sales: (212) 465-6100 Lost and Found: (212) 465-6299 Monday - Saturday: 10:00am to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 10:00am daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday – Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only. MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 866-858-0008 2) Call MSG's Disabled Services Department at (212)465-6115. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. Service Animals Pets are not permitted at Madison Square Garden. MSG has very specific policies related to service and emotional support animals. Please visit www.thegarden.com to obtain more information for admitting your animal. Assistive listening devices (ALDAs) are available upon request. Please visit the Guest Experience Office across from section 117 for assistance. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. You will receive a claim check for your device. Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Elevators: Public elevators are available for use by guests with disabilities and service every seating level

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SFHIMA 2019 Membership Dues

Renew your SFHIMA Membership for 2019 - Renew on line here or visit the http://www.sfhima.org website to download the membership application.

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Detroit Red Wings vs. Chicago Blackhawks

The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash. Box Office Phone Number: (313) 471-7929 The box office is currently closed due to Covid-19 restrictions. Anticipated date for re-opening is on or before June 1, 2021. The box office will be open on event days from 11:00am until 30 minutes after scheduled show time.

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Orlando Magic vs. Toronto Raptors

Cash, Visa, Mastercard, Discover, & American Express To pick up tickets, a valid government-issued photo identification is required. Hours: Monday - Friday / 9 a.m. - 3 p.m. and three (3) hours prior to any event. Location: On Church Street (north side of venue). Venue information : 407.440.7900 Groups Sales: Amway Center events: 407.440.7900 Orlando Magic games: 407.896.2442, select "2". Hours of Operation: Monday - Friday / 9 a.m. - 3 p.m. Summer and holiday hours may apply. Wheelchair accessible and companion seats are available at locations dispersed throughout Amway Center, offering guests the choice of an array of prices, amenities and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside the Amway Center. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating. Elevators : The Amway Center has fourteen (14) accessible public elavators available for all guests. Parking : Convenient accessible parking is located in the GEICO Garage, which is adjacent to the Amway Center and accessible via the pedestrian bridge on the Terrace Level (Level 3). Additional accessible parking is located in lot 9. There are also accessible parking spaces in surface lots and garages in the area surrounding the Amway Center. Visit amwaycenter.com for more information. Entrance : The Amway Center's main entrance is at the middle block of Church Street between Hughey Avenue and Division Avenue. Accessible entry is also available via the pedestrian bridge on the Terrace Level (Level 3).

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Hamilton (Touring)

Payments accepted are at the discretion of the show’s producer. An ATM is available in the lobby. Will Call orders may be picked up as early as 90 minutes prior to show time, at the main box office located in the main lobby. For DALLAS SUMMER MUSICALS: Please call 214.691.7200 For ALL OTHER EVENTS: Please visit www.liveatthemusichall.com The Music Hall at Fair Park does not operate a daily box office. Events are staffed on the day of event, 90 minutes prior to each performance (generally). For DALLAS SUMMER MUSICALS: Please call 214.691.7200 For Ticketmaster events: please visit Ticketmaster.com For ALL OTHER EVENTS: Please visit www.liveatthemusichall.com The Music Hall at Fair Park does not operate a daily box office. Events are staffed on the day of the event, 90 minutes prior to each performance (generally). For DALLAS SUMMER MUSICALS: Please call 214.691.7200 For Ticketmaster events: please visit Ticketmaster.com or call 800-877-7575 For ALL OTHER EVENTS: Please visit www.liveatthemusichall.com

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Hamilton (NY)

Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm

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Memphis Grizzlies vs. Dallas Mavericks

American Express, MasterCard, Visa, Discover, Cash and Money Order. Will call is located at the main FedExForum Box Office and is open the day of the event during regular business hours. 901-205-2640 901-888-HOOP (4667) - Memphis Grizzlies Monday - Friday 10:00am - 5:30pm This is an accessible venue.

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Hamilton (NY)

Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm

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