Advance sales - Cash, Visa, MCGame days - Cash only
Open 4 hours prior to game time. Located at box office-southeast corner PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER.
Carolina Panthers box office - (704) 358-7800
Open Mon-Fri 8:30am-5:30pm Opens 2 Hours Prior To Game Time Located at the Southeast corner between South and East Gates
This venue is accessible.
Cash, Visa, MasterCard, American Express, Discover
Located at the South Box Office and opens 2 hours prior to event and will remain open until 1 hour after each event starts. Customer must present credit card used for the purchase, photo I.D, and Ticketmaster account confirmation number.
Main Number : 954-835-8000 Panthers Groups, Suites and Ticket Packages : 954-835-7825 Concert and Event Tickets: 954-835-7469 For the Metro by T-Mobile Orange Bowl Basketball Classic call 305-341-4701
Mon - Fri: 9:00am - 5:00pm Sat - Sun: CLOSED, except when an event is taking place on that day. Event day hours (Sat - Sun):12noon to 1 hour after event starts.
The center is an accessible venue.
Course Description:Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs. HDI Support Center Manager (HDI-SCM) training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational Processes, workforce Management, and support center marketing. Designed for both new and experienced support center managers, this Course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.
Course Topics:
● Introduction
● Unit 1: The Support Center
● Unit 2: Strategy
● Unit 3: IT Financial Management
● Unit 4: Technology and Service Support
● Unit 5: Service Level Management
● Unit 6: Metrics and Quality Assurance
● Unit 7: Support Processes
● Unit 8: Leadership
● Unit 9: Workforce Management
● Unit 10: Training and Retention
● Unit 11: Promoting the Support CenterLearning Goals:
● Characteristics of an effective support center manager.
● How to create service level agreements, operational level agreements, and standard operating procedures in support of a service catalog.
● The steps involved in performing a cost-benefit analysis and calculating total cost of ownership and return on investment.
● The relationships between IT service Management Processes.
● The difference between and the importance of strategic, tactical, and operational planning.
● Benefits and challenges of self-service technologies.
● Processes for building and managing effective security Policies.
● Staffing models.
● The value of outsourcing.
● Tactics for screening, hiring, training, and managing high-performance teams.
● The metrics and key performance indicators essential to performance reporting.
Course Agenda:
Day 1
● Introduction
● The Support Center
● Strategy
● IT Financial Management
Day 2
● Technology and Service Support
● Service Level Management
● Metrics and Quality Assurance
● Support Processes
Day 3
● Leadership
● Workforce Management
● Training and Retention
● Promoting the Support Center
Who Can Attend?Experienced technical support professionals who must manage all day-to-day functions as well as master critical performance, and customer service strategies. Individuals who are preparing for the HDI Support Center Manager certification exam.
5 star non-anonymously & independently taken ratings at https://www.vocalreferences.com/scrum-master-product-owner-large-scale-scrum-scrum-kanban/orderly-disruption-limited-ace-works/20770.html
Courses get finalized 10 days before, so please do not book flights, accommodation etc until course provider confirms the training 10 days beforehand. The course provider takes no responsibility for additional costs due to postponement/cancellation. Thank you for understanding.
Learn To Maximize Value
Professional Scrum Product Owner™ is a 2-day course that provides the foundational knowledge needed to work with Scrum in a highly practical way. The course is a combination of instruction and team-based exercises where students experience how the Scrum framework improves product development efforts. The course also includes a free attempt at the globally recognized Professional Scrum Product Owner I certification exam (PSPO I).
What You Will Learn
Over the 2 days, students will develop and solidify their knowledge of being a Product Owner through instruction and team-based exercises. The breadth of the role’s responsibilities in delivering a successful product will become more clear from an Agile perspective. Metrics are identified to track the creation of value and the successful delivery of the product to the marketplace.
The PSPO course is much more than just a set of slides and an instructor. In this course, students work on real-life cases with other classmates together as a team. This course is made up of discussions and hands-on exercises.
Certification Assessments
All participants completing the PSPO course receive one password to take the PSPO I assessment. If you attempt the PSPO I assessment within 14 days of the class and do not score at least 85%, you will be granted a 2nd attempt at no additional cost. As a student of the PSPO class, you are also entitled to a discount on the PSPO II assessment.
Why Scrum.org
Scrum.org provides the highest quality Scrum training, training materials and certified Professional Scrum Trainers (PSTs) to teach them. Our training materials are created and maintained by Scrum co-creator Ken Schwaber, Scrum.org and the community of PSTs who teach the courses, helping to ensure that they are in tune with what’s happening in software development organizations and always up-to-date with the latest practices.
Professional Scrum Trainers bring their own style and experience to the courses, but use the same materials so that students are learning from the same content regardless of who teaches the course or where it is taught around the world. Read more about the differences.
Download the PSPO datasheet to learn more.
An Overview from the Course Stewards
Each Scrum.org course is assigned 2 stewards. The steward is ultimately responsible for collecting input on the course materials, both those that exist and potentially additions to be made, review that input with the community along with Ken Schwaber and provide updates as required.
Each course is stored in GitHub, allowing version control, feedback mechanisms, distribution and much more, not unlike the code that Scrum Teams deliver for their products. Through GitHub capabilities, a PST can submit feedback on a course materials, its delivery content, speaker notes, exercises and much more. With over 90 PSTs forthis course around the world teaching the materials, that provides a fantastic number of people to provide excellent feedback to improve the content and quality of the courseware. Meet Don McGreal and Ralph Jocham, the stewards for the PSPO course.
See https://youtu.be/tnvltZDqhQk
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
It’s a new season and our 17th anniversary! We're featuring the All Media art show. We invite artists to submit their artwork, any medium, and any topic. A rich variety of art is selected for display and for sale in the main gallery. And three solo shows are on display:
Estamos en Mexico: A retrospective in Black and White by Tod Ramey
Muse: Abstract Paintings by Glenda M. Creamer
Horizons by Susan Crook.
Visit Tuesdays - Sundays 12 - 6 pm through October 17th, 2020. Admission is free and open to the public.
See you at the gallery!