Fundamentals of IS-BA0: 18 Nov. and 19 Nov. 2019, 0900 - 1300
IS-BAO Auditing: 20 Nov. and 21 Nov. 2019, 0900-1300
Early Bird Price (in USD):
Fundamentals of IS-BA0: $550 until 28 Oct. 2019
IS-BA0 Auditing: $800 until 30 Oct. 2019
Regular Price (in USD):
Fundamentals of IS-BA0: $630
IS-BAO Auditing: $920
*Important Information*
Visa RequirementsIf an entry visa is required to attend this workshop, IBAC cannot assist with this process. Please procure any necessary entry visa through the appropriate embassy or agency well in advance of the workshops.Special requests or needsPlease contact us if you have any special accessibility or dietary needs in advance of the workshop start to allow us time to accommodate.
Cash, Visa, Mastercard, Discover, & American Express
To pick up tickets, a valid government-issued photo identification is required. Hours: Monday - Friday / 9 a.m. - 3 p.m. and three (3) hours prior to any event. Location: On Church Street (north side of venue).
Venue information : 407.440.7900 Groups Sales: Amway Center events: 407.440.7900 Orlando Magic games: 407.896.2442, select "2".
Hours of Operation: Monday - Friday / 9 a.m. - 3 p.m. Summer and holiday hours may apply.
Wheelchair accessible and companion seats are available at locations dispersed throughout Amway Center, offering guests the choice of an array of prices, amenities and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside the Amway Center. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating. Elevators : The Amway Center has fourteen (14) accessible public elavators available for all guests. Parking : Convenient accessible parking is located in the GEICO Garage, which is adjacent to the Amway Center and accessible via the pedestrian bridge on the Terrace Level (Level 3). Additional accessible parking is located in lot 9. There are also accessible parking spaces in surface lots and garages in the area surrounding the Amway Center. Visit amwaycenter.com for more information. Entrance : The Amway Center's main entrance is at the middle block of Church Street between Hughey Avenue and Division Avenue. Accessible entry is also available via the pedestrian bridge on the Terrace Level (Level 3).
Many times, people assume that businesses are unethical, only care about their investors or shareholders and the bottom line. Some days it appears that the only news is linking businesses to scandals.
Good business ethics are crucial for the long-term success of an organization. A company's ethics will have an influence on all levels of its business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
Why Should You Attend
» To learn ways to incorporate business ethics in daily business decisions
» To identify ethical and unethical behavior in business and train others how to identify such behavior
» To enhance how you can lead with integrity
Objectives of the Presentation
» Define business ethics and their benefits
» Identify ethical and unethical behavior
» Methods to make ethical decisions and lead with integrity
Areas Covered in the Session
» Define ethics
» Understand the benefits of ethics
» Create strategies to implement ethics at work
» Identify ethical and unethical behavior
» How to make ethical decisions and lead with integrity
Who Will Benefit
» Owners of Businesses
» Executives
» Managers
» Supervisors
» Team Leaders
» Human Resources Professionals
To Register (or) for more details please click on this below link:
https://bit.ly/3940TRH
Email: support@abideedict.com
Toll Free No:1-844-511-8858
Tel: +1-913-871-1466
Cash, Money Order, AMEX, MC, VISA, Personal Check (must be received 10 days prior to event).
Will Call is located on the southwest corner of the stadium on the corner of Brush & Beacon Street outside Gate A. (This location may change depending on event. Please call 313-262-2000 with any questions) Ford Field Address: 2000 Brush St. Detroit, MI 48226
General Information: 313-262-2000 Ticket Information: 313-262-2002 Accessible Seating Ticket Information: 313-262-2167 Event Information: 313-262-2003 (press option 5) Detroit Lions Pro Shop: 313-262-2200 guestservices@detroitlions.com
Monday - Friday: 10:00 AM - 6:00 PM Located at Gate G off St. Antoine 2000 Brush St. Suite 200 Detroit, MI 48226
Wheelchair accessible seating is available at the box office at 313-262-2167. Policy: One companion for each wheelchair patron allowed in wheelchair designated seating areas.
American Express, MasterCard, Visa, Discover, Cash and Money Order.
Will call is located at the main FedExForum Box Office and is open the day of the event during regular business hours.
901-205-2640 901-888-HOOP (4667) - Memphis Grizzlies
Monday - Friday 10:00am - 5:30pm
This is an accessible venue.
Cash, Visa, MC, Discover. American Express
Pick-up tickets one hour prior to show at the "will call" window in the main lobby. Customers must present the actual credit card used to place the order, a photo i.d., and the order number.
General Information Number: (401) 331-0700 Box Office Number: (401) 331-6700 Group Sales: Contact Providence Sports + Entertainment at (401) 273-5000
Box Office Hours Monday through Friday 9am until 5pm Open weekends and evenings for events only.
This venue is equipped for accessible patrons.
What do you want to do with your life? Are you feeling overwhelmed or confused about your future? Are you unclear as to which path to take? This workshop examines the power of higher education and its role in your future. Learn why it is important to look at the BIG PICTURE when planning your course work and choosing your major. This workshop also allows you to explore your values and see how the choices you make now will lay the foundation for your future.
Workshop is available to Mason student (including alumni and prospective students), faculty, and staff.
Course Description:
Mastering ITIL Intermediate Courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training Course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the Course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the Course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of Learning methods.
This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Release, Control, and Validation of services. The main focus of this Course is on the operational-level Process activities and supporting methods and approaches to executing these Processes in a practical, hands-on Learning environment.
Course Topics:
● Course Introduction
● Introductions
● Course Introduction
● Course Learning Objectives
● Unique Nature of the Course
● Course Qualification Scheme
● Service Transition
● Purpose and Objectives of Service Transition
● Scope of Service Transition
● Business Value of Service Transition
● Processes Within Service Transition
● Aspects of Developing Effective Service Transition Strategy
● Initiatives for Preparation of Service Transition
● Planning and Coordinating Service Transition Activities
● Providing Transition Process Support
● Generic Roles Involved in Service Transition
● Change Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Types of Change Requests
● Role of Change Models, Change Proposals, and Standard Changes
● Remediation Planning
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Operational Activities of Change Management During the Service Operation Lifecycle Stage
● Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement
● Service Asset and Configuration Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● SACM Activities Performed on a Daily Basis by Service Operation
● SACM Roles
● Release and Deployment Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Phases of Release and Deployment Management
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Release and Deployment Management Activities and Service Operation
● Release and Deployment Management Roles
● Service Validation and Testing
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Service Validation and Testing Management Roles
● Request Fulfillment
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Request Fulfillment Roles
● Change Evaluation
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Change Evaluation Roles
● Knowledge Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Knowledge Management Activities and CSI
● Knowledge Management Roles
● Technology and Implementation Management
● Generic Requirements of Technology
● Evaluation Criteria for Service Management Tools
● RCV Practices for Process Implementation
● Challenges, CSFs, and Risks
● Planning and Implementing Service Management Technologies
● Technology Considerations
● Exam Preparation Guide
Learning Goals:
● Understanding Service Management as a Practice and the Principles, purposes, and Objectives of Service Transition.
● Knowing the important role of Release, Control, and Validation in service provision and understanding how the in-scope Processes interact with other Service Lifecycle Processes.
● Comprehending the activities, methods, and functions used in each of the Release, Control, and Validation Processes.
● Knowing how to apply Release, Control, and Validation Processes, activities, and functions to achieve operational excellence.
● Measuring Release, Control, and Validation performance.
● Understanding the importance of IT security and how it supports Release, Control, and Validation.
● Understanding technology and implementation Requirements in support of Release, Control, and Validation
● Comprehending the challenges, Critical Success Factors, and Risks related to Release, Control, and Validation.
Course Agenda:
eLearning
6 hours of self-paced, instructor-supported eLearning
Day 1
● Service Management
● Change Management
● Lunch
● Change Management
● Homework
Day 2
● Service Asset and Configuration Management
● Lunch
● Release & Deployment Management
● Service Validation and Testing
● Homework
Day 3
● Request Fulfillment
● Service Evaluation
● Knowledge Management
● Lunch
● Knowledge Management
● Technology and Implementation Considerations
● Homework
Day 4
● 4 hours of self-paced, instructor-supported eLearning
Who Can Attend?
The Release, Control, and Validation Capability Course will be of interest to:
● Individuals who have their ITIL Foundation certificate and want to purse the Intermediate and Advanced level ITIL certifications.
● Individuals and/or operational staff who require a comprehensive, practical under tanding of the Release, Control, and Validation Processes and how these may be used to enhance the quality of IT service support within an organization. For example, operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation, and Knowledge Management.
● IT professionals involved in IT Service Management implementation and improvment programs.
● Typical roles, including (but not restricted to) IT professionals, IT/business mangers, and IT/business Process owners, and IT practitioners.