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ITIL4 Foundation training with Exam

About the Course The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organization. The ITIL 4 Foundation course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.   What  will you Learn?   At the end of this course, attendees will have an understanding of the following: Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created The seven guiding principles of ITIL 4 ITIL service value system The four dimensions of service management The ITIL practices, with a focus on 18 of these, of which 7 will be covered in detail   Course Delivery Options:  Classroom based Training or Live Virutal Training Target Audience This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation. Course Materials:  Accredited Study guides, sample questions Course Duration Two or three days Course Agenda in Detail Key Concepts of Service Management Service Utility Warranty Customer User Service management Sponsor Key Concepts of Value Creation Cost Value Organization Outcome Output Risk Utility and Warranty Key Concepts of Service Relationships Service offering Service relationship management Service provision Service consumption Seven Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep it Simple and Practical Optimize and Automate Four Dimensions of Service Management Organizations and People Information and Technology  Partners and Suppliers Value Streams and Processes Components of the ITIL Service Value System Plan Improve Engage Design & Transition Obtain/Build Deliver and Support ITIL Practices General Management Practices Service Management Practices Technical Management Practices How Key ITIL Practices Fit within the Service Value Chain Continual Improvement Change Control Incident Management  Problem Management Service Request Management Service Desk Service Level Management 

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Mega Mezcla presented by Mega 97.9 and LaMusica

American Express, Visa, Mastercard, Discover, Cash Located in the Box Office, near the corner of Mulberry Street and Edison Place. (973) 757-6000 The Prudential Center Box Office is located inside the arena near the corner of Mulberry Street and Edison Place. Guests can enter from the corner of Mulberry Street and Edison Place, next to the Investors Bank Tower. Box Office hours are 11AM to 6PM Monday-Friday and closed on Saturday and Sunday with the exception of weekend events, where the Box Office opens at 11AM. Please visit www.prucenter.com/box-office for more information. Accessible seating is available through Ticketmaster. Please call 800-877-7575 or visit ticketmaster.com to purchase accessible seating.

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Arizona Coyotes vs. Ottawa Senators

VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & CASH The Coyotes Pick-up Window is located outside the Northeast corner of the Arena near Gate 5. Guests picking up will call tickets must present valid photo ID and credit card used for purchase, if applicable, that matches tickets to be picked up. ALTERNATE PICK-UP: If another person, other than the person ordering & paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at 800-745-3000, ask for customer service, verify account information and request alternate pick-up. Please call TICKETMASTER for event and ticketing information - 1-800-745-3000 For Additional information call Gila River Arena Box Office - 623-772-3800. WEBPAGE: www.gilariverarena.com Located outside on the Northeast corner of the Arena. Monday – Friday: 10:00AM – 6:00PM Saturday: 10:00AM – 4:00PM during hockey season and on-sale days. Sunday: Closed except on event days. Box Office hours may be extended for on-sales or on event days. Arizona Coyotes: To purchase accessible seats for Arizona Coyotes, subject to availability, please call the Arizona Coyotes Ticket Office at 480-563-PUCK (7825) or visit the Gila River Arena Box Office. Arena Concerts and other Events: To purchase accessible seats for a concert or other event, subject to availability, please call Ticketmaster at 1-800-745-3000 for phone purchase or www.ticketmaster.com for on-line purchase, or visit the Gila River Arena Box Office. ACCESSIBLE SERVICES: Requests for Sign Language Interpreters should be made at least 72 hours in advance of the event. Call Guest Services at 623-772-3240 for these arrangements. Assistive Listening Devices are available from the Gate 5 Guest Services Booth. Parking Lot G located on the east side of the Arena is available for disabled guests with state issued license plates or placards. Parking Attendants will direct guests to the disabled parking area. All restrooms and concession stands are accessible. Gila River Arena welcomes service animals utilized by guests with disabilities.

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Atlanta Braves vs. New York Yankees

CASH,VISA,DISCOVER,MASTERCARD,AMERICAN EXPRESS HOURS : Opens 2 hrs prior to game time. Located on Battery Avenue, around the corner from the Right Field Gate PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER. 404.522.7630 Braves Switchboard 404.577.9100 Groups sales and season tickets 10:00am - 4:00pm - Mon-Fri (NON-GAME DAYS) 10:00am - 4:00pm - Sat (NON-GAME DAY) Noon - 4:00pm - Sun (NON-GAME DAY) 10:00am - 6th inning of the game (GAME DAYS) Truist Park can accommodate all accessibilities Companion service animals are allowed in Truist Park.

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Dallas Mavericks vs. Los Angeles Lakers

Visa, MasterCard, Amex, Discover, No Cash Sales Box Office: 214-665-4797 Event Line: 214-665-4200 Parking Hotline: 214-665-4700 Dallas Mavericks: 214-747-6287 Dallas Stars: 214-467-8277 The Box Office is located on the North-East corner of the building (across from The Lexus Parking Garage). The Box Office is open Tuesdays and Thursdays 10am-5pm and event days starting at 10am. Concert tickets are not available for purchase at the American Airlines Center Box Office on the day of the public on-sale. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com. Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center Box Office on the next business day.

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Harry Potter and the Cursed Child - Parts 1 & 2 Sun 13:00 & 18:30

Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card used to make the booking and the Ticketmaster booking reference number as proof of purchase. Ticketmaster UK: 0870 154 40 40, International: 00 44 161 385 3500 Monday - Saturday 10:00 - 18:00 and occasionally on Sunday. Infra red hearing system with no deposit required. For special needs seating please call 0844 412 4648. Disabled toilet situated in the rear Stalls with ground level access There is no limit to the amount of Guide Dogs (within reason of course)

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Hackenbusch- Solo Premiere

Hackenbusch: authentisch, kaputt und durchgeknallt ...ein Mann mit vielen Gesichtern! Als Zuschauer weiß man nie, mit wem man's zu tun haben wird. Man entdeckt die Welt der anderen...ja, der so ganz anderen Menschen. Solche, die an sich selbst oder an der Gesellschaft scheitern. Mal in Form eines sozialphobischen Muttersöhnchens, eines multitoxischen Stadt- Streuners, einer Gutmenschen- Pädagogin oder auch als Großneffe des Führers. Tiefschwarz, böse und garantiert nicht politisch korrekt bringt Tim Karasch, auch als 50% und Hauptautor der Frankfurter Klasse bekannt, Milieu- Studien auf die Bühne und vor die Kamera...skurril und mit viel Wortwitz. Die kabarettistisch- obligatorische Gesellschaftskritik wird dem Publikum in Form von menschlichen Schwächen und Abgründen vor den Latz geknallt. Es wird immer wieder klar, warum die Komödie und die Tragödie Nachbarn sind. Von der Frankfurter Klasse (in Teilzeit) emanzipiert, geht Karasch unter dem Pseudonym Hackenbusch nun auch seine eigenen Wege.Heute im Horst gibt es dazu die Premiere seines ersten Solo- Stückes!!!

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Charlotte Hornets vs. Boston Celtics

American Express, MasterCard, VISA, Discover Card 704-688-8600 For general group sales questions for Spectrum Center: 704.688.9047 Friday's 10AM-4PM This venue is accessible. For sight impaired and hearing patrons please contact the Box Office. Spectrum Center is committed to providing every guest with a comfortable and enjoyable experience. The arena is one of the most accessible arenas in the U.S. Seating throughout the venue allows guests with accessible needs flexibility in seat locations and price levels.

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Colorado Avalanche vs. Detroit Red Wings

All sales must be done in advance online. WILL CALL is no longer accepted at the Box Office. All tickets are digital and must be managed that way. For more information you can also go to Ball Arena website, www.BallArena.com. The Box Office will open 90 minutes prior to the event start time. Ball Arena is committed to providing every Guest with a comfortable and enjoyable experience in the arena, including Guests with disabilities. Wheelchair and accessible seating tickets and companion seating is available for purchase in each of the wheelchair seating sections.

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