Get Ready for the Next Event. Look when it's starts

Baltimore Ravens vs. Pittsburgh Steelers

Cash...Visa...MC...AMX Available 3 hours prior to kickoff: Must have a Valid Photo-ID for pick-up, confirmation # and credit card used for purchase are recommended for pick-up of phone charge orders. General Info: 410-261-RAVE(7283) Open Mon thru Fri:9AM – 5PM During the season open on Saturday of a home game from 10AM – 4PM Game Days: 2.5 hours prior to kickoff Please contact Gwen Sieck at 410-261-RAVE.

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Miami Heat vs. Washington Wizards

Visa, MasterCard, Discover, American Express Will Call is located at the Ticketmaster Box Office on the North Side of the Arena located between Gates 3 & 4. Valid ID required to pick up Will Call Tickets Miami HEAT & Arena Event Sales Information: • Miami HEAT Season Tickets & Partial Plans (786) 777 HOOP • Miami HEAT Group Tickets (786) 777 DUNK • Miami HEAT Premium Seats (Courtside/Flagship/Suites/Loges) (786) 777 4320 • Arena Event Suite Sales (786) 777 1000 • Group Ticket & Fundraising Opportunities for Arena Family Shows (786) 777 4FUN (4386) Kaseya Center will only be open on event days. Arena Box Office Information (786) 777-1250 This is an accessible venue.

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Boston Celtics vs. San Antonio Spurs

Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D. General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games! TD Garden - Boston | Tickets, Schedule, Seating Chart, Directions (ticketmaster.com) The box office will open 2 hours prior to an event and remain open until one hour after the event begins. Please note the TD Garden Box Office does not sell tickets at the public on sale. All tickets should be purchased via www.ticketmaster.com *Hours subject to change This is an accessible venue.

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Top Shelf's JUKE BOX! Dinner Show n' Dancing! (Motown n' More)

website/info:   http://topshelfclassics.com/jukebox.html Enjoy a complete evening of entertainment with Top Shelf’s top-notch Motown, R&B and soul tribute show. They’ll take you on an interactive musical journey from the early doo-wop days, through the classic sounds of Motown, pop and soul jukebox hits. From Stevie and Michael to Prince and Bruno Mars, from Billie Holiday to Aretha, the narrated concert showcases hard-hitting, faithful renditions of your favorite songs. The first set features a fully staged choreographed production, while the second will have everyone out on the dance floor! Whether you come for the show, the dancing or the optional three-course meal, Top Shelf won’t let you down at the beautiful Hiton Hawaiian Village Resort and Spa. Top Shelf Classics, a premier Party, Dance, and Show band!  This evening's performance will take audiences on a Classic Soul, Motown, Pop and Funk Voyage, paying tribute to ions from each genre. Grabbing audiences with a positive energy that captivates and entertains, Top Shelf is known for their unparalleled passion and enthusiasm for entertaining! Delivering their own diversified and dynamic musical mélange, they've been dazzling the national music scene for years. Whether you choose to sit back and enjoy the music, or join them on the dance floor, this evening will be a "one-of-a-kind" 'Top Shelf', Classic Experience! http://topshelfclassics.com/jukebox.html 888.609.5964

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Miami Heat vs. Washington Wizards

Visa, MasterCard, Discover, American Express Will Call is located at the Ticketmaster Box Office on the North Side of the Arena located between Gates 3 & 4. Valid ID required to pick up Will Call Tickets Miami HEAT & Arena Event Sales Information: • Miami HEAT Season Tickets & Partial Plans (786) 777 HOOP • Miami HEAT Group Tickets (786) 777 DUNK • Miami HEAT Premium Seats (Courtside/Flagship/Suites/Loges) (786) 777 4320 • Arena Event Suite Sales (786) 777 1000 • Group Ticket & Fundraising Opportunities for Arena Family Shows (786) 777 4FUN (4386) Kaseya Center will only be open on event days. Arena Box Office Information (786) 777-1250 This is an accessible venue.

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New York Knicks vs. Toronto Raptors

Cash, American Express, Visa, MasterCard, Discover. ATM machines are located in Chase Square. Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons. General Info: (212) 465-MSG1 (6741) or (212) 247-4777 Knicks Information: 1(877) NYK-DUNK. Rangers Fan Line: (212) 465-4459. Liberty Hotline: (212) 564-WNBA (9622). Season Subscriptions: (212) 465-6073. Disabled Services: (212) 465-6034 Guest Relations: (212) 465 - 6225 Group Sales: (212) 465-6100 Lost and Found: (212) 465-6299 Monday - Saturday: 10:00am to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 10:00am daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday – Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only. MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 866-858-0008 2) Call MSG's Disabled Services Department at (212)465-6115. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. Service Animals Pets are not permitted at Madison Square Garden. MSG has very specific policies related to service and emotional support animals. Please visit www.thegarden.com to obtain more information for admitting your animal. Assistive listening devices (ALDAs) are available upon request. Please visit the Guest Experience Office across from section 117 for assistance. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. You will receive a claim check for your device. Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Elevators: Public elevators are available for use by guests with disabilities and service every seating level

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Christmas Party 2020

This will be the party of the centuary. Your future is here. Flying cars available? Not yet. Hybrids? Defnitely! Self Driving cars will be available too. Be sure to sync up your smartwatches and be prepared to not miss this event! Hurry up and sign up while supplies last.

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HDI Support Center Analyst 2 Days Training in Seoul

Course Description: Help desk professionals and support center analysts provide frontline support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. HDI Support Center Analyst (HDI-SCA) training focuses on help desk strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, call-handling procedures, incident Management, communication skills, and an introduction to ITIL® Processes. Course Topics: Module 1 : The Evolution of the Support Center ●     The Evolution of the Support Center ●     The Role of the Support Analyst ●     The Support Center’s Role in the Business Module 2 : Strategic Framework ●     Strategic Perspective ●     Service Level Agreement ●     Standard Operating Procedures ●     Business Alignment Module 3 : Service Delivery Methods and Technology ●     Service Delivery Methods ●     Telephony Systems ●     Service Management Systems Module 4 : Support Center Processes and Operations ●     Best Practices for IT Service Management ●     ITIL Service Support ●     Security Management ●     Knowledge Management ●     Quality Assurance Module 5 : Call Handling Procedures ●     Total Contact Ownership ●     Procedures for Call Handling ●     Service Management Systems Module 6 : Communication Skills ●     Communication Process ●     Cultural Sensitivity ●     Vocal Elements ●     Active Listening ●     Incident Documentation ●     Writing Skills Module 7 :  Problem-Solving and Troubleshooting Skills ●     Problem-Solving and Types of Thinking ●     Questioning Skills ●     Solve Incidents with IMPACT ●     Additional Customer Service Skills ●     Root Cause Analysis Module 8 : Maximizing Effectiveness ●     Your Customer’s Psychological Needs ●     Handling Conflict ●     Handling Difficult Customer Behaviors ●     Stress Management ●     The Power of a Service Attitude ●     Managing Your Time ●     Managing Your Career  Learning Goals: ●     The Process of incident Management, from detection and recording to closure. ●     Critical thinking skills to resolve incidents quickly and consistently. ●     The importance of total contact ownership. ●     An awareness of the core help desk Processes and Best Practices used in service and support centers. ●     Valuable active listening skills and effective communication strategies. ●     Proven techniques for improving customer interactions. ●     Effective support center strategies for managing difficult customers.  Course Agenda: Day 1  Module 1 : The Evolution of the Support Center ●      The Evolution of the Support Center ●      The Role of the Support Analyst ●      The Support Center’s Role in the Business Module 2 : Strategic Framework ●      Strategic Perspective ●      Service Level Agreement ●      Standard Operating Procedures ●      Business Alignment Module 3 : Service Delivery Methods and Technology ●      Service Delivery Methods ●      Telephony Systems ●      Service Management Systems Module 4 : Support Center Processes ●      and Operations ●      Best Practices for IT Service Management ●      ITIL Service Support ●      Security Management ●      Knowledge Management ●      Quality Assurance Day 2  Module 5 : Call Handling Procedures ●      Total Contact Ownership ●      Procedures for Call Handling ●      Service Management Systems Module 6 : Communication Skills ●      Communication Process ●      Cultural Sensitivity ●      Vocal Elements ●      Active Listening ●      Incident Documentation ●      Writing Skills Module 7 : Problem-Solving and Troubleshooting Skills ●      Problem-Solving and Types of Thinking ●      Questioning Skills ●      Solve Incidents with IMPACT ●      Additional Customer Service Skills ●      Root Cause Analysis Module 8 : Maximizing Effectiveness ●      Your Customer’s Psychological Needs ●      Handling Conflict ●      Handling Difficult Customer Behaviors ●      Stress Management ●      The Power of a Service Attitude ●      Managing Your Time ●      Managing Your Career Who can Attend? ●     Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction. ●     Individuals who are preparing for the HDI Support Center Analyst certification exam.

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Kabbalah Lunch and Learn

Are you searching for meaning? Do you wonder about the purpose of your life? Would you like to feel more in control and do you want to learn how to overcome fear and anxiety while you're at it? Search no further, the answers are right here. Every Monday from 12 to 1PM master Kabbalist and life coach Rabbi Shlomo Ezagui will hold a Lunch and Learn on Kabbalah This is a feel good event catering to your soul and spirituality while pastrami and corned beef sandwiches cater to your stomach. The satisfaction and fulfillment experienced on Mondays will last much longer than the 1 hour lunch and can transcend your life. Come feel complete and feed your soul every Monday 12 to 1PM with Rabbi Shlomo Ezagui Kabbalah Lunch and Learn. (888)-714-7624 www.jewishsocial.org

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Baltimore Orioles vs. New York Yankees

Cash, Visa, MasterCard, American Express, Discover Tickets can be picked up at Box Office during regular business hours. Customers must bring the account number, a valid photo ID, and the credit card used for the ticket purchase. (888)848-BIRD In Season, 9am-5pm Monday-Saturday 11am-5pm Sunday. On event days: 9am-the middle of the 5th inning Monday-Saturday 11am-5pm Sunday Assistive listening devices and wheelchairs are available during games through the fan assistance center.

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