Visa – Mastercard – American Express – Discover – Cash
Will call is not available for all events. Mobile tickets should be forwarded to guests. When available, will call is located at the Box Office windows in the KeyBank Center pavilion.
1-888-467-2273
Monday through Friday 9:00AM-5:00PM Saturday 10:00AM - 2:00PM (October - March) Monday through Saturday Event days 9:00AM through the end of the event Sunday EVENT DAYS ONLY 10:00AM through the end of the event
Available through Ticketmaster and Box Office, subject to availability.
Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?
You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.
The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Learning Outcomes
Explain what customer service means in relation to internal & external customers
Recognise how one's attitude affects service standards
Master ways to develop & maintain a positive, customer-focused, attitude
Develop needs analysis techniques to better address customer needs
Apply outstanding customer service techniques to generate return business
Practice techniques for developing good will through in-person customer service
Formulate techniques for service excellence over the phone
Gain insight to connecting with customers online
Master techniques for dealing with difficult customers
Acquire tools for recovering difficult customers
Understand when to escalate an issue
Course Outline
Customer Service Training Course - Lesson 1Brand Ambassador or Brand Assassin?
What is customer service?
Customer Behaviour
Why Customers Leave
The Benefits of Brilliant Customer Service
Reflection
Customer Service Training Course - Lesson 2Customer Diversity
Cultural diversity and the global customer
Generational differences
Reflection
Customer Service Training Course - Lesson 3We choose to serve
Customer Empathy
Principles of great service
Reflection
Customer Service Training Course - Lesson 4Communication – the key to great service
Listening
Writing
Personal Style
Reflection
Customer Service Training Course - Lesson 5Navigating the Negatives
Learning from worst-case scenarios
The Steps of Acknowledgement
Handling Tough Situations
Reflection
Customer Service Training Course - Lesson 6Creating a Service Culture
Management Focus
What can you do?
Living the Culture
Reflection
Customer Service Training Course - Lesson 7Reflections
Create an Action Plan
Accountability equals Action
Twenty Little Working Girls is Miami's largest membership service organization founded in 1953. Girls are proposed for membership based on volunteerism, academics, and willingness to serve the community. Individual club members annually donate at least 20 community service hours through various opportunities provided by the club. Additionally, the club hosts activities and social events which enable the members to get to know girls from other schools. Membership dues supports the above programming and, together with additional funds raised by the club, enable the club to award grants every year to nonprofit organizations. Past recipients of Twenty Little Working Girls grants include Boys & Girls Club, Breakthrough Miami, Camillus House, Casa Valentina, Glory House, Kristy House, Lotus House, Touching Miami with Love and many others.
Major credit cards, Apple Wallet, Google Wallet, Android Pay
Collect from the venue on the day of the event. Take credit card, photo ID and Ticketmaster reference number with you.
Box office: 0844 581 1331
The box office is usually open on show days at approx. 4pm. On certain show days, this may be open earlier or later dependant on the nature of the event. To confirm the opening times check out the event page for your event or call 0844 581 1331. Box office is not open on non-show days.
The arena offers excellent facilities for clients with disabilities. They produce a fact sheet that includes help with parking, seating, medical problems, visual alternatives, hearing assistance, wheelchair loan etc. Clients in need of such information and to make a purchase,please contact the Box office on 0800 640 5001,who will be more than happy to help.
Cash, MC, Visa, AMX, DSC. *All credit card transactions require a matching ID. Credit Cards without a Name matching and ID will not be accepted. *
478-751-9232
The Box Office is open at the Macon Coliseum on Tuesday, Thursday, and Friday from 10:00AM to 5:00PM. Closed Saturday and Sunday, except Event Days. On Event Days, the Box Office opens 3 hours prior to show time.
This venue is accessible.
Orders placed through Ticketmaster have standard delivery options available, including mobile delivery, standard and UPS mail. Will Call pickup is available day of event only. Please bring valid, corresponding ID with you for collection. *Please note that Print-at-Home is not be available as a delivery option for this venue.
To speak to a customer representative for the Fiserv Forum Ticket Office, call (414) 227-0511. Representatives are available Monday-Friday 9AM to 5:30PM. Alternatively, you can email at ticketing@bucks.com and a Ticket Office representative will get back to you within 1 business day. To book ADA seating for all events at Fiserv Forum, click the ADA icon on the event page on Ticketmaster.com. If you need further assistance with ADA Seating, please call Ticketmaster at 1-800-877-7575 to speak to an Accessible Seating Fan Support Specialist. For General Assistance with Ticketmaster tickets call 1-800-653-8000 to speak with Ticketmaster Customer Service
The Ticket Office is located next to the main entrance to the arena, adjacent to the plaza (Vel R Phillips and Juneau). Opening hours are Monday through Friday: 10AM - 5PM Saturday: 12PM - 4PM, Sunday: Closed. Weekend hours may vary depending on if there is an arena event taking place that day. Please contact the Ticket Office for specific details about event day hours. For events going on public on-sale, tickets will not be available to purchase at the Ticket Office until 3 hours after the public on-sale has begun. For example: if an event has a public on-sale of 10AM, sales will begin at the Fiserv Forum Ticket Office at 1PM if tickets still remain.
To book ADA seating for all events at Fiserv Forum, click the ADA icon on the event page on Ticketmaster.com. If you need further assistance, please call Ticketmaster at 1-800-877-7575 to speak to an Accessible Seating Fan Support Specialist or 1-800-653-8000 to speak with Ticketmaster Customer Service.
Visa, MC, Discover and AMEX or local preprinted checks more than 10 days before an event with valid drivers license.
Tucson Convention Center Information line: (520) 791-4101 Ticket orders are not taken at this number.
1 Box Office Hours are: 10:30 am - 5:30 pm Mon - Fri and 2 hours before an event
Accessible Seating available either on main floor or at the top of the arena, depending on event.
The International Research Conference Aims and Objectives
The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations. With its high quality, it provides an exceptional value for students, academics and industry researchers.
ICAAE 2020: 14. International Conference on Aerospace and Aviation Engineering aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Aerospace and Aviation Engineering. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Aerospace and Aviation Engineering