412-642-1800 During the Pittsburgh Penguins hockey season, the DICK'S Sporting Goods Box Office at PPG Paints Arena will be open: Monday – Friday, 10:00 AM – 5:00 PM and Saturday, 10:00 AM – 2:00 PM. Sundays that are event days will vary based on the event time but opening hours will always be 10:00 AM with the Box Office remaining open up through the start of the event.
read moreWHY LEAN STARTUP? In today’s fast changing and uncertain business landscape, the organizations that learn the fastest - and make better decisions as a result - will win. While many organizations find themselves flush with employee ideas, they have no meaningful way to take those ideas further, short of over-investing in full-blown product development, which often turns out to be a costly mistake. Organizations of all sizes are embracing the lean startup to help them take ideas further, and place many small bets, instead of few large ones. This helps organizations improve their likelihood of finding product market fit for new product and service ideas, and avoid wasting time and money on the wrong ideas, or worse still, doing anything at all. The lean startup supports quickly, cheaply and effectively testing assumptions underpinning an idea. It’s about designing experiments to observe what customers will do in the real world, not just what they say. It empowers managers to make better investment decisions, supported not by what market research reports, group-think, politics or the highest paid person say, but by what customer behaviour tells us. We’ve worked with some of the world’s largest brands to deliver lean startup training and empower organisations to build, measure and learn much faster than they ever have before - something key to not only thriving, but also surviving in the 21st Century. WHO IS IT FOR? Design thinking is not just for product teams. It can be used by people from across your organization to solve whatever problems they are faced with. HOW IS IT DELIVERED? Our lean startup training can be delivered face to face, online or via a blended delivery model and can be customised to your organization’s unique requirements. Participants are encouraged to bring real-world projects to the training and apply concepts learned in real-time to generate measurable business outcomes. WHY LEARN WITH US? SHORT & HIGH IMPACT Our training is short and high impact, which means no fluff. Interact with expert trainers for an engaging, interesting real-time learning experience. FITS INTO YOUR SCHEDULE We know you’re busy. That’s why the course we develop will fit around your employees' schedules. YOUR OWN CURRICULUM Your employees can keep on top of emerging skillsets and technologies with curriculum developed according to their needs. ORGANISATIONS WE'VE WORKED WITH: Lean Startup Training at Water Corporation Lean Startup Training at AGL Lean Startup Crash Course at Standard Chartered Find out more about Lean Startup Training here
read moreCourse Description: This Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Service Strategy phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the participant to successfully complete the associated exam. The Course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service Management within an organization. This Course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite. Through the blended form of Learning, participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in Practice. Course Topics: Course Introduction ● Introductions ● Course Introduction ● Course Learning Objectives ● Unique Nature of the Course ● Course Agenda and Exam Details ● Course Agenda ● ITIL Intermediate Classroom Course ● ITIL Intermediate Expert Program Course ● ITIL Intermediate Classroom Blended Course ● ITIL Intermediate Virtual Classroom Blended Course ● Introduction to Service Strategy ● Purpose and Objectives ● Scope of Service Strategy ● Value to the Business ● Relationship with Other Lifecycle Phases ● Group/Individual Exercise ● Service Strategy Principles ● Basic Approach to Deciding a Strategy ● Strategy and Opposing Dynamics and Outperforming Competitors ● The Four Ps of Service Strategy ● Services and Value ● Utility and Warranty of Services ● Customer Assets, Service Assets, and Strategic Assets ● Service Providers – Types and Choosing Between Them ● Defining Services ● Strategies for Customer Satisfaction ● Service Economics ● Sourcing Strategy ● Strategy Inputs and Outputs with the Service Lifecycle Service Strategy Processes ● Strategy Management for IT Services ● Service Portfolio Management ● Financial Management for IT Services ● Demand Management ● Business Relationship Management ● Group/Individual Exercise ● Sample Test Questions ● Governance ● Governance ● Strategizing for Governance ● The Governance Framework ● IT Governance ● Governance Bodies ● Relationship of Service Strategy with Governance ● Group/Individual Exercise ● Organizing for Service Strategy ● Organizational Development ● Departmentalization Organization ● Organizational Design ● Service Owner and Business Relationship Manager ● Other Roles Technology Considerations ● Service Automation ● Service Interfaces Implementing Service Strategy ● Implementation Through the Lifecycle ● Following the Lifecycle Approach ● Impact of Service Strategy on Other Lifecycle Phases ● Group/Individual Exercise Challenges, Critical Success Factors, and Risks ● Challenges ● Risks ● CSFs ● Sample Test Question Exam Preparation Guide ● Mock Exam 1 ● Mock Exam 2 Learning Goals: ● Understand Service Management as a Practice and Service Strategy Principles, purpose and objective. ● Understand how all Service Strategy Processes interact with other Service Lifecycle Processes. ● Identify the activities, methods and functions used in each of the Service Strategy Processes. ● Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence. ● Measure Service Strategy performance. ● Understand technology and implementation Requirements in support of Service Strategy. ● Identify the challenges, critical success factors and Risks related with Service Strategy. Course Agenda: 6 hours of self-paced, instructor-supported eLearning Day 1 ● Course Introduction ● Introduction to Service Strategy ● Service Strategy Principles ● Service Strategy Processes ● Governance ● Homework Day 2 ● Organizing for Service Strategy ● Technology Considerations ● Implementing Service Strategy ● Challenges, Critical Success Factors, and Risks ● 2 hours of self-paced, instructor-supported eLearning Who can Attend? ● CIO/CTOs ● Supervisory staff ● IT Team leaders ● IT Designers ● IT Architects ● IT Consultants ● IT Audit Managers ● IT Security Managers ● Service Test Managers ● ITSM Trainers
read moreWe are offering in-house training on billing legal aid legal help cases The training can cover: · Public Law · Mental Health · Immigration What's included? A discussion with you to understand and identify any particular issues you would like addressed in the training. A morning or afternoon in-house training session, with as many people as you like, specifically covering best practice for setting up a legal help file and billing the file upon conclusion. The training includes: A Power Point presentation at your office, An overview of the legal aid process with ideas on best practice to ensure cases are processed without delay Ring binder of guides and our examples, Our own practical training notes, Live examples using your own files (we will sign a confidentiality agreement) We also include a free costs clinic for one hour following the training to discuss any problem files you would like our advice on. If you would like any additional topics covering, just let us know. We also offer training on areas such as high costs cases, processing and managing legal aid cases, maximising costs and costs advice clinics. Speaker: Client testimonial: Charlotte Foulston, Costs Lawyer and former in-house processor of Legal Helps and Certificated Work “Charlotte is fantastic. She is approachable, diligent and extremely thorough. She is also someone who is willing to answer your queries and provide you with a detailed explanation, no matter how simple your question might be. She is a real joy to communicate and work with, and provides an excellent service” Jennifer Crossthwaite of Goodman Ray Solicitors Contact details: For further information or a copy of our free proposal document please contact services@bidwellhenderson.co.uk at Bidwell Henderson Costs Consultants Ltd or telephone 03333 441 654 to speak to Rebecca Bidwell. Feedback from some of our recent training attendees: "Wish some of your speakers had been able to speak much longer, there was some really useful information and the High Costs Case topic could have run all afternoon" Elizabeth Smith - Ramsdens Solicitors LLP "Just wanted to compliment you on an excellent seminar yesterday. The speakers were excellent as was the venue" Tracey Jack - BG Solicitors LLP "I very much enjoyed your seminar yesterday and left feeling very reassured" Angela Ward - Howells LLP If you would like any additional topics covering, just let us know. We also offer training on areas such as: High costs cases, Processing and managing legal aid cases, Maximising legal aid costs Costs advice clinics Legal Cashiering We also offer discounts for booking multiple topics. Bidwell Henderson Costs Consultants Ltd T: 03333 441 654 E: services@bidwellhenderson.co.uk w: www.bidwellhenderson.co.uk
read moreYou can use our proud partner’s Chase Cards for payment at the Box Office. We also accept, Cash, MasterCard, Visa, American Express, Discover Will Call tickets may be picked-up at the Chase Center box office with a valid government issued photo I.D. that matches the name on the order, the credit card used to make the purchase, and the confirmation number given at the time of purchase are provided. VIP PACKAGES are subject to the package providers rules for pick up. For the box office to release tickets not in your name you need to submit a written letter of authorization along with a copy of the driver’s license of the party whose name is on the account. For Golden State Warriors: Ticket Sales: 1-888-GSW-HOOP (option 1) Group Sales: 1-888-GSW-HOOP (option 2) Account Service: 1-888-GSW-HOOP (option 3) Grandview Suites 1-888-GSW-HOOP (option 4) Administration: (510) 986-2200 Monday-Friday: 10AM - 4PM // Weekends: Only on event days pending door times. Accessible seating is available online through Ticketmaster.com, by calling Ticketmaster phone agents or coming to the Chase Center Box Office. Interpreters are available by request and are dependent upon availability. Please call the Chase Center for further information. Interpreters need to be reserved a minimum of 10 days in advance of the show. Service dogs are allowed at the Chase Center.
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