MasterCard, Visa, American Express, Discover & Cash
Will Call is located at the main ticket office on the east side of the Dome at the Broadway Central Entrance (between entries B & C). Will call tickets can be claimed only by the person whose name appears on the ticket envelope. Customer must present actual credit card used for purchase, confirmation number and valid photo identification to receive tickets.
DOME AT AMERICA'S CENTER: (314)342-5000
DOME AT AMERICAS CENTER BOX OFFICE Usually open only on show days. This varies depending on the events that are on sale. Please call the box office for more information. On show days, the box office opens three 3 hours prior to ticketed show time until one 1 hour past the ticketed show time.
The Dome at America's Center is fully compliant with all ADA accessibility guidelines. Accessible seating for events may be purchased online or over the phone.
Dealing with "difficult people" in the workplace is unavoidable. However, it begins with recognising there are no difficult people – there are only "people", and sometimes people exhibit difficult behaviours. While you cannot change other people, this course will empower you to deal with difficult behaviours by recognising and understanding the intents behind them and responding assertively.
This course is ideal for
Anyone who encounters strong personalities or challenging behaviours in the workplace when dealing with difficult co-workers, customers, suppliers, managers or staff.
What you will learn
Recognise difficult behaviours and the intents that drive them.
Select the best strategies to deal with different types of behaviours.
Take action by using assertive communication techniques to deal with difficult behaviours.
Use behavioural-based language to make your point clearly.
Understand and manage the emotional processes that both you and the person exhibiting the difficult behaviour may experience.
Topics covered in this training course
Identifying difficult behavioursUse the lens of understanding to identify the difficult behaviour you are dealing with and what to do about it.
The ladder of inferenceUse this tool to help you decide if you are dealing with genuinely difficult behaviour or misperception.
Difficult behaviours are not assertivePeople displaying difficult behaviours are not usually being assertive; they show aggressive, passive, or passive-aggressive tendencies that you must deal with using a different approach and skill set.
Dealing with high emotionsThe hardest part of dealing with difficult behaviours is the high emotions that often come along with them. Learn techniques to use your voice to manage others' emotions while remaining calm and assertive.
Anger and our brainsUnderstand the different functions of our brains and how they process emotions, thoughts and information.
Responding with assertivenessAssertive communication is a set of learned skills. When people communicate or behave assertively, they are working towards an outcome or solution that satisfies both or all parties.
Using behavioural based language to minimise difficult behavioursToo often, when we need to talk to someone about their difficult behaviours, we skirt around the real issues. Using language that describes specific behaviours makes it easier for you to get to the point and others to understand what you want them to change.
Assertive communication techniquesWhen people display difficult behaviours and you don’t deal with them assertively, it will continue and may even get progressively worse. Learn some practical techniques and sentence starters to help you take action.
Cash, MC, Visa, Amex, Discover
Will Call is located on the right side of the Ticket Office. Will Call is available at 9am on game day or during normal box office hours.
727-733-0429 # of persons to constitute a group: 20 or more individuals group tickets 727-738-7036
Dunedin box office is closed until further notice. Non Game Days Monday - Friday from 9 A.M. - 5 P.M. Closed Weekends
Contact Box Office at 888-654-6529
Cash, Visa, Mastercard, American Express, Discover
Customers can pick up their tickets on the day of the show at the Will Call Window. Customers must have actual credit card, a picture ID, and their confirmation number.
(304)345-7469
Monday - Friday: 10AM - 5PM Saturday - Sunday: Hours vary depending on events and onsales.
Meaningful conversations aren’t always easy, but they are a crucial part of leadership. Deliver constructive feedback with clarity and deal with high emotions in the workplace.
As a manager, sometimes you need to have conversations that you’d rather not. Dealing with performance issues or habitual patterns like chronic lateness can be tough and may stir up emotions, but these conversations are crucial in the workplace and need to be handled in the right way. This practical course will give you the confidence to recognise, plan and manage these conversations, as well as the opportunity to practise using constructive feedback techniques to achieve more positive outcomes.
Learning outcomes
Manage workplace interactions up, down and across organisations.
Recognise and manage difficult behaviours to achieve a positive outcome.
Plan and prepare effectively prior to delivering feedback.
Confidently provide structured, clear, concise, constructive and timely feedback.
Use effective listening and questioning skills to gain agreement and commitment.
Learn how to deal with high emotions during crucial conversations and frame up difficult conversations to get the best results.
Topics covered in this training course
Your personal feedback skillsLearn what effective feedback looks like, why people avoid it, and strategies you can use in crucial conversations.
Give or getThe difference between positive and destructive feedback.
Recognising difficult behaviourExplore specific difficult behaviours and how you as an individual respond.
Managing difficult behaviours Using assertiveness to express your feelings, needs and wants in an open and non-threatening way.
The ladder of inferenceUnderstand the thinking steps that can lead you to jump to wrong conclusions.
Emotional intelligenceUnderstand the different functions of your brain and where emotions, thoughts and information are processed.
Communication techniques for feedbackUnderstanding the communication process.
Effective listeningExamine four listening response patterns and determine their advantages and disadvantages.
Effective questionsHow to ask open questions to get the best results.
Constructive feedback techniquesUsing a range of feedback techniques and matching them to the situation.
Dealing with high emotionsThe hardest part of dealing with difficult behaviours is dealing with people’s emotions.
Using your voiceHow using the appropriate tone can help calm a difficult situation.
The power of wordsHow to frame up difficult conversations to get the best results.
The International Research Conference Aims and Objectives
The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations. With its high quality, it provides an exceptional value for students, academics and industry researchers.
ICST 2020: 14. International Conference on Semiconductor Technology aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Semiconductor Technology. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Semiconductor Technology
Join Chauvet Arts for “The Art of Unity” exhibit, a timely rotating show featuring the gallery's diverse roster of acclaimed artists during a time when artists are uniting more than ever. For more information about CHAUVET Arts, featured artists and upcoming exhibitions, please visit www.chauvetarts.com.
215 5th Avenue North Nashville, TN 37219
Open to the public five days a week, Tuesday through Saturday, 10 a.m. to 5 p.m.
Certified Digital Marketing Associate (SCDM-A)
Overview
The SMstudy® Certified Digital Marketing Associate course is tailored to anyone interested in knowing various digital marketing channels; learning key concepts in Digital Marketing as defined in the SMstudy® Guide; and gaining a basic understanding of the Digital Marketing framework that helps to identify the most effective marketing channels for an organization’s products or services in latest e-commerce world. This course is included in the Free Subscription. Upon completion of the coursework, the SMstudy® Certified Digital Marketing Associate exam validates your basic understanding of Digital Marketing. On passing the exam, you will be accredited as a SMstudy® Certified Digital Marketing Associate. You will also be awarded 10 PMI approved PDUs.
Exam Format
Multiple choice
40 questions
One mark awarded for each correct answer
No negative marks for incorrect answers
30 questions must be answered correctly to pass
60-minute duration
Online unproctored exam
Audience Profile
Anyone interested in knowing more about Digital Marketing can enroll for this course and exam for free.
Prerequisites
There is no formal prerequisite for this course.
Upon successful completion of the above Certified Digital Marketing Associate e-learning class and passing on-line examination with e-certificate, participants can claim 1 professional development point toward maintenance of your CPIM/ CFPIM/ CSCP/ CLTD designation for passing the examination with this optional physical certificate of completion (chargeable for shipping and handling cost).