Email Etiquette Training Course
In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool. The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers. This valuable training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth, or have us customise a training solution that matches your specific organisational requirements. Learning Outcomes Develop a heightened awareness of the potential perils of digital communication Master effective email structures to achieve clarity and successful communication Learn to write for the reader, starting with effective subject lines Make the most of 'email estate' Carefully consider the email recipients Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails Perfect grammar because it matters Format messages for readability Learn to write professionally and brand Broadcast emails Learn to avoid senders regret by proof reading Understand the concept of 'netiquette' Master the inbox using some core principles and email functions Course Outline Email Etiquette Training Course - Lesson 1 Introduction Evaluate Your Email Usage Workshop Objectives Email Etiquette Training Course - Lesson 2 Introduction to Email Etiquette Email is Never Secure Big Brother May be Reading Your Email Productivity is Lost When Cyber-Slackers Log-on Email Misuse and Abuse May Get You Fired Email Can be Embarrassing Email Abuse Impacts Revenues and Reputations Email is Easily Misinterpreted Email Etiquette Training Course - Lesson 3 Create Structure for Success Forward-To-CC-BCC Urgent ! High Importance vs Low Importance Subject Salutation Introduction – Body – Conclusion Signature Draft Time Delays Email Etiquette Training Course - Lesson 4 Rules of Thumb Effective Subject lines: Tell Me What You Need One Page View Only Average 15 Words per Sentence As Short as Possible – Avoid Extra Words 2 – 3 Lines per Paragraph Maximum Email Etiquette Training Course - Lesson 5 Grammar Perfect Using Spell Checker Check for Simple Sentences Use the Active Voice Use of Punctuation Use of Emoticons Use of Text Talk Email Etiquette Training Course - Lesson 6 Formatting your Email Message Email Style Writing the Email Selecting Your Format Settings Choose the Right Font Select Appropriate Colours Enhancing Readability Avoid All Upper – or Lowercase Letters Arranging Text into Vertical Lists Sending Attachments with Care Email Etiquette Training Course - Lesson 7 Broadcast Emails Branding Importance of Branding and Consistent Subject Headings Email Etiquette Training Course - Lesson 8 Proofreading Does Pay A Proofreading Primer How Peer Review Can Help Email Etiquette Training Course - Lesson 9 Polishing Your Cyber Manners Watch your Cyber Language Avoiding Sexist Language Set the Right Tone Dodging Conversational Pitfalls Extinguishing Flames Email Etiquette Training Course - Lesson 10 Netiquette Guidelines Reviewing Netiquette Guidelines Netiquette Guidelines for Managers Email Etiquette Training Course - Lesson 11 Managing Email Overload Controlling Your Inbox Clutter Email Etiquette Training Course - Lesson 12 Examples The Good The Bad The Ugly
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